Kuwait Grand Hotel
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Summary of reviewsThe Grand Hotel receives a blend of high praise and constructive criticism across various aspects with numerous positive highlights that make it a notable choice for many travelers.
Guests overwhelmingly commend the hotel's prime location, nestled near the beach with breathtaking ocean views and proximity to key city attractions. The convenience of being close to restaurants and shops adds to the hotel's appeal and the serene, upscale surroundings contribute to its desirability. Every room offers a sea view, enhancing the stay for guests seeking scenic vistas.
Breakfast at the Grand Hotel is frequently praised for its diverse and extensive buffet, well-presented and catering to various tastes. The availability of quick service, room service and beautiful sea views enhances the dining experience. While there are a few minor criticisms about limited options and cleanliness, the overall breakfast experience is a key highlight for many guests.
Dinner experiences also receive high acclaim, especially for the exceptional wedding buffet and seafood options. Although the dinner buffet is not available daily and the menu’s main courses are somewhat limited, the quality of the food maintains positive feedback.
When it comes to the rooms, guests appreciate the reasonable size, especially for two people and the charm of balconies with stunning views. However, there are recurring issues like small room sizes, outdated furnishings, cleanliness concerns and a lack of basic amenities, suggesting a need for significant renovations.
Cleanliness of the hotel garners mixed reviews. While the general environment, reception and restaurant areas are kept to high standards, criticisms focus on dirty carpets, unclean windows and poor bathroom upkeep. Enhancing the thoroughness of cleaning could greatly improve guest satisfaction.
The widely positive remarks about the staff highlight their helpful, friendly and professional demeanor with special mentions of exemplary service by individuals such as Mr. Nagy and Mr. Mohamed. Despite some negative experiences with certain employees at reception, the overall impression is that the staff contributes significantly to a positive guest experience.
The hotel's WiFi service is another area with mixed feedback. Although some guests enjoy high-speed connections, many face issues with weak signals and intermittent connectivity, particularly in the rooms. Improving the consistency and quality of the WiFi could enhance guest comfort.
The spa facilities present a varied experience with positive remarks about the pool, professional staff and pleasant environment. Nonetheless, there are notable complaints about cleanliness and maintenance, signaling a need for more consistent provision of spa services.
Parking at the hotel is generally available, though with limited spaces and no valet service. Guests often find the parking lots crowded and lacking coverage, suggesting room for improvement in parking facilities.
Family travelers find the hotel accommodating with spacious rooms suitable for family stays, although some note the need for specific documentation and the lack of children's entertainment. Nevertheless, the overall ambiance is deemed family-friendly.
Feedback on the beds is mixed; many guests find them comfortable, but there are also reports of hard or small beds and cleanliness issues. Addressing these concerns could improve the sleeping experience for guests.
As a four-star establishment, the Grand Hotel balances value and amenities, providing a comfortable stay with clean rooms and a respectful staff. While the breakfast and some facilities receive critiques, the overall offerings and economical pricing make it a viable option for many.
Business travelers commend the hotel for its suitability for corporate events, comprehensive business services and convenient location. Despite occasional service issues, the overall sentiment highlights it as a business-friendly choice with ample facilities.
Finally, the hotel includes accessible features to accommodate guests with different needs, adding to its broad appeal. With attention to some of the criticisms, the Grand Hotel could enhance its reputation and guest satisfaction even further.
Categories
Guests overwhelmingly commend the hotel's prime location, nestled near the beach with breathtaking ocean views and proximity to key city attractions. The convenience of being close to restaurants and shops adds to the hotel's appeal and the serene, upscale surroundings contribute to its desirability. Every room offers a sea view, enhancing the stay for guests seeking scenic vistas.
Breakfast at the Grand Hotel is frequently praised for its diverse and extensive buffet, well-presented and catering to various tastes. The availability of quick service, room service and beautiful sea views enhances the dining experience. While there are a few minor criticisms about limited options and cleanliness, the overall breakfast experience is a key highlight for many guests.
Dinner experiences also receive high acclaim, especially for the exceptional wedding buffet and seafood options. Although the dinner buffet is not available daily and the menu’s main courses are somewhat limited, the quality of the food maintains positive feedback.
When it comes to the rooms, guests appreciate the reasonable size, especially for two people and the charm of balconies with stunning views. However, there are recurring issues like small room sizes, outdated furnishings, cleanliness concerns and a lack of basic amenities, suggesting a need for significant renovations.
Cleanliness of the hotel garners mixed reviews. While the general environment, reception and restaurant areas are kept to high standards, criticisms focus on dirty carpets, unclean windows and poor bathroom upkeep. Enhancing the thoroughness of cleaning could greatly improve guest satisfaction.
The widely positive remarks about the staff highlight their helpful, friendly and professional demeanor with special mentions of exemplary service by individuals such as Mr. Nagy and Mr. Mohamed. Despite some negative experiences with certain employees at reception, the overall impression is that the staff contributes significantly to a positive guest experience.
The hotel's WiFi service is another area with mixed feedback. Although some guests enjoy high-speed connections, many face issues with weak signals and intermittent connectivity, particularly in the rooms. Improving the consistency and quality of the WiFi could enhance guest comfort.
The spa facilities present a varied experience with positive remarks about the pool, professional staff and pleasant environment. Nonetheless, there are notable complaints about cleanliness and maintenance, signaling a need for more consistent provision of spa services.
Parking at the hotel is generally available, though with limited spaces and no valet service. Guests often find the parking lots crowded and lacking coverage, suggesting room for improvement in parking facilities.
Family travelers find the hotel accommodating with spacious rooms suitable for family stays, although some note the need for specific documentation and the lack of children's entertainment. Nevertheless, the overall ambiance is deemed family-friendly.
Feedback on the beds is mixed; many guests find them comfortable, but there are also reports of hard or small beds and cleanliness issues. Addressing these concerns could improve the sleeping experience for guests.
As a four-star establishment, the Grand Hotel balances value and amenities, providing a comfortable stay with clean rooms and a respectful staff. While the breakfast and some facilities receive critiques, the overall offerings and economical pricing make it a viable option for many.
Business travelers commend the hotel for its suitability for corporate events, comprehensive business services and convenient location. Despite occasional service issues, the overall sentiment highlights it as a business-friendly choice with ample facilities.
Finally, the hotel includes accessible features to accommodate guests with different needs, adding to its broad appeal. With attention to some of the criticisms, the Grand Hotel could enhance its reputation and guest satisfaction even further.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi access for guests, allowing them to stay connected during their stay.
Hotel with Parking
Kuwait Grand Hotel provides free parking for its guests.
Accessible Hotel
This hotel offers several accessibility features for guests with disabilities, including valet parking and dedicated parking spots close to the elevator. Handicap-accessible rooms and facilities are available, and toilet amenities are accessible.
Hotel with Indoor Pool
Features a heated indoor pool available to guests. This pool is part of the hotel's spa and wellness center facilities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
4-Star Hotel
Guest Reviews
The reviews consistently emphasize the outstanding location of the Grand Hotel. Guests find the site to be excellent, amazing and in a prime position facing the sea. The hotel is conveniently positioned near the beach, offering beautiful and breathtaking views of the ocean. It is situated on the popular Plage and Gulf streets, which places it close to restaurants, shops and key city attractions. Additionally, the calm and upscale surroundings, as well as easy accessibility to services and facilities, enhance the overall appeal. Notably, every room features a sea view, making it an ideal choice for those seeking scenic vistas. Despite a few minor criticisms, the combination of the excellent location, cleanliness and good reception has led to many guests recommending the Grand Hotel for a pleasant stay.
The breakfast offerings at the Grand Hotel receive overwhelmingly positive feedback from guests. Many reviews highlight the diverse and extensive breakfast buffet, often described as both delicious and varied. Guests appreciate the excellent presentation and the wide variety of dishes available, which cater to different tastes and preferences. The quick service from staff and the availability of room service add to a seamless breakfast experience.
Some guests note the breakfast location with a beautiful sea view, enhancing their dining experience. The food quality stands out with many praising the taste and freshness. Several reviewers mention specific elements they enjoyed, such as the omelettes, which seem to be a favorite.
While the majority of reviews are positive, there are a few criticisms regarding limited options and occasional shortcomings in service and cleanliness. A few guests found the breakfast to be average, repetitive or lacking in variety at times. However, these comments are far outweighed by the praise for the overall breakfast experience at the Grand Hotel.
Overall, the Grand Hotel’s breakfast is a key highlight for many guests, offering a luxurious and satisfying start to the day amid a pleasant environment.
The dinner experience at the Grand Hotel receives high praise for its exceptional wedding buffet, which guests describe as excellent and very delicious. Seafood offerings also stand out as particularly amazing. The buffet features a variety of many options, contributing to a positive dining experience. However, it's important to note that the dinner buffet is not available on regular days, which some guests find disappointing. Additionally, the main course dinner items are limited in the menu. Despite these points, the quality of the available dinner options maintains a good standard.
Grand Hotel offers a mixed experience when it comes to its rooms. On the positive side, many guests find the room sizes to be reasonable and acceptably spacious, especially for two people. Some rooms provide stunning views and the presence of balconies adds to the charm. The rooms that are clean are described as cozy and comfortable. However, there are several recurring issues that detract from the overall experience.
Many guests have pointed out that the rooms are quite small and do not match the size suggested by the hotel’s promotions. The furnishings and decor are often described as outdated and worn out. This is accompanied by a considerable amount of negative feedback regarding cleanliness; dirty windows, unclean bathrooms and carpets have been frequently mentioned. There are also reports of bad odors and poor ventilation, which make the rooms feel damp and stuffy.
Basic amenities seem to be lacking or needing attention. Issues such as old, limited-channel TVs, uncomfortable beds, worn-out furniture and bathrooms lacking essential items like bathrobes and multiple toothbrushes have been noted. Considering the age and condition of the furniture, guests feel that the rooms are in need of significant renovations.
Despite these drawbacks, the overall accommodation and service quality receive a nod of approval from some guests. But it’s clear that for a more consistent and enjoyable stay, improvements in room maintenance and updating the interiors would make a world of difference for the Grand Hotel.
The beds at the Grand Hotel receive a mix of feedback from guests with a notable number of positive mentions. Many guests find the beds and pillows to be very comfortable, describing them as among the best they've experienced. There are, however, several reviews indicating that some beds and pillows are hard or uncomfortable. Specific issues mentioned include worn-out mattresses, beds that are too small and occasional concerns about cleanliness, such as stained bed sheets. On balance, while many guests enjoy a comfortable sleep, the hotel could benefit from addressing these specific concerns to improve the overall bed experience.
Grand Hotel presents a mixed picture when it comes to cleanliness. Many commend the hotel for its general cleanliness, emphasizing that the rooms are clean, well-tidy and that the overall environment is kept to high standards. The reception and restaurant areas are highlighted as particularly clean with several reviews praising the excellent level of cleanliness throughout the premises.
However, there are areas needing significant improvement, particularly regarding maintenance and specific cleaning details. The carpets and windows are recurrent points of criticism, described as dirty and stained with some mentioning an unpleasant smell emanating from the carpets. Guests also noted issues with the cleanliness of the bath curtains, bed linens and furniture, which sometimes appeared old and dirty. The presence of dirty air conditioners and poor bathroom upkeep was also mentioned.
While some guests appreciate the hotel's nice and clean atmosphere, others frequently highlight specific shortcomings. Windows and floor carpets are often cited for needing thorough cleaning or replacement. The cleanliness of external glass obstructing the sea view and the presence of dust on furniture were other points of concern.
Overall, although many areas of Grand Hotel adhere to a high standard of cleanliness, attention to detailed cleaning and maintenance could significantly enhance the guest experience. Regular and thorough cleaning of carpets, windows and furniture is essential to meet guests' expectations fully.
At the Grand Hotel, feedback on the staff is predominantly positive. Overall, the staff at the Grand Hotel are described as helpful, friendly, respectful and professional. Many reviews highlight how attentive and cooperative the employees are with special mentions of individuals such as Mr. Nagy and Mr. Mohamed who provide exceptional service. Guests often appreciate the courteous treatment, good manners and the welcoming smiles of the staff.
The reception team, despite some grievances about slow service and document requests, usually receive compliments on their professional demeanor and supportive nature. The restaurant staff also receive positive remarks for their good treatment of guests.
Many guests express gratitude for the hospitable and responsive crew, who are quick to assist with luggage and locate parking spots. The service is often noted as great with staff being particularly efficient and offering excellent treatment.
However, there are some negative comments regarding certain employees, particularly at the reception. Some guests experienced rude and unprofessional behavior with poor service being a frequent issue. Mismanagement and lack of friendliness from a few employees were also pointed out, affecting the overall experience for some guests.
Despite occasional negative feedback, the overall impression is that the Grand Hotel boasts a team of friendly, helpful and well-mannered staff who strive to provide a positive experience for most of their guests.
Visitors to the Grand Hotel had mixed experiences with the hotel's wifi services. Many guests praised the high internet speed and fast connections, highlighting that the WiFi often performed excellently. However, the majority of reviews pointed out significant issues with the WiFi. Weak internet signals, particularly in the rooms, were a common complaint. Some guests experienced intermittent connectivity, while others found that the WiFi was either too slow or not working at all. There were also mentions of the service being unreliable and very weak. This suggests that though there are moments of good performance, the overall consistency and quality of the hotel's wifi need substantial improvement.
Grand Hotel offers a mixed experience when it comes to their spa facilities. Positive aspects include a well-maintained pool and spa area with excellent water pressure for swimming and a clean, pleasant environment. The spa, staffed by professional Indian personnel, is also highly recommended by some guests and described as wonderful.
However, there are notable drawbacks: some reports indicate the spa needs improvement with cleanliness not meeting expectations and instances of a dirty Jacuzzi. A lack of availability for men's massages and issues with the Jacuzzi being broken were also mentioned. Additionally, some reviews highlighted that spa facilities were unavailable or the swimming pool was closed and awaiting maintenance, suggesting inconsistent provision of these amenities.
The parking situation at Grand Hotel can be described as varied and somewhat challenging. While there are free parking spots available, many guests have noted the limited number of spaces and absence of valet parking services. The parking lots are primarily uncovered and can become crowded, particularly in the evenings. Some guests did manage to find parking without issues, as there is an adequate parking lot on-site, but a common concern is the lack of shaded areas or sheltered spots with many spaces being on sandy or gravel surfaces. Although parking is generally available, the hotel's parking facilities could benefit from improvements, such as more spaces and better coverage to enhance guest convenience.
The 'Grand Hotel' has garnered numerous positive remarks regarding its suitability for families. Guests have frequently highlighted that the hotel is great for families and encourages family stays, making it a very suitable choice for those traveling with children. The rooms are generally described as spacious enough for family occupancy, providing a comfortable environment. However, some visitors did mention specific requirements such as the need to present a family book or card, which might be a minor inconvenience.
Despite this, the hotel is consistently noted as family-friendly with many guests expressing satisfaction with the accommodations that are adequate for family stays. While it appears that entertainment options for children are lacking, the overall ambiance and facilities seem to meet most family needs. There are also mixed reviews about the bed and bedding comfort with some guests finding them uncomfortable.
Moreover, an important point to consider is that families might face additional charges for extra persons and there are reports of narrow rooms when booking a standard option instead of a suite. While there is no specific entertainment for children mentioned, the overall reviews suggest that the hotel is generally beautiful, accommodating and a good option for those looking for a family-friendly stay.
Grand Hotel strikes a balance between value and amenities, making it a suitable choice as a four-star hotel. Despite its relatively old structure that could benefit from renovation, the hotel provides a comfortable stay with clean rooms that some guests believe deserve even five stars. The respectful staff enhance the overall experience, while the breakfast—though praised by many—received some critiques for its limited variety. Featuring reliable four-star amenities that range from good to luxurious in style, Grand Hotel offers an accommodating and reasonably priced option for travelers seeking a balanced experience.
The Grand Hotel receives high praise from business travelers for its suitability for corporate events and business meetings. The hotel offers comprehensive business services, including meeting rooms, conference facilities and a fully-equipped business center, making it a top choice for those needing professional amenities. Its convenient and easily accessible location enhances its appeal, positioning it as an ideal venue for business stays and events. Moreover, the hotel is recognized for its economical pricing, especially when bookings are made in advance. While there are some mentions of issues with business services, the overall sentiment highlights the hotel as a business-friendly option with reasonable rates and ample facilities for corporate purposes.
Grand Hotel offers several accessibility features for guests with disabilities, making it a convenient option for travelers with reduced mobility. The hotel provides valet parking and dedicated parking spots situated close to the elevator, ensuring hassle-free access to the main building. Handicap-accessible rooms and facilities are available, designed to cater to the needs of disabled guests. The location of the hotel is easy to reach and well-connected to major attractions, enhancing the overall accessibility. Additionally, the toilet amenities are accessible. However, there have been mentions of occasionally unavailable accessible rooms and facilities, along with an issue of noisy air conditioning units that can be bothersome and difficult to adjust. Despite these few drawbacks, Grand Hotel generally provides a comfortable stay for guests requiring accessible accommodations.
Nestled in a prime location, the Grand Hotel offers a remarkable stay for honeymooners, making it a preferred choice in Kuwait. Guests consistently praise the stunning views and the beautiful surroundings, making it an idyllic setting for newlyweds. Many have noted the availability of a honeymoon suite, enhancing the romantic experience. Visitors celebrating their special occasion often describe their time as perfect and amazing, further recommending the Grand Hotel as an ideal destination for a memorable honeymoon retreat.
Nestled in a beautiful location, the Grand Hotel offers an ideal setting for a romantic getaway. The ambiance is romantic and cozy, providing calm and comfortable surroundings that are perfect for couples. Guests enjoy tranquil and quiet stays with beautiful and romantic views enhancing the experience. The hotel stands out as a perfect romantic retreat, thanks to its great romantic atmosphere and the ideal environment it creates for romantic evenings.
Location Show Map
Location
Breakfast
Some guests note the breakfast location with a beautiful sea view, enhancing their dining experience. The food quality stands out with many praising the taste and freshness. Several reviewers mention specific elements they enjoyed, such as the omelettes, which seem to be a favorite.
While the majority of reviews are positive, there are a few criticisms regarding limited options and occasional shortcomings in service and cleanliness. A few guests found the breakfast to be average, repetitive or lacking in variety at times. However, these comments are far outweighed by the praise for the overall breakfast experience at the Grand Hotel.
Overall, the Grand Hotel’s breakfast is a key highlight for many guests, offering a luxurious and satisfying start to the day amid a pleasant environment.
Dinner
Rooms
Many guests have pointed out that the rooms are quite small and do not match the size suggested by the hotel’s promotions. The furnishings and decor are often described as outdated and worn out. This is accompanied by a considerable amount of negative feedback regarding cleanliness; dirty windows, unclean bathrooms and carpets have been frequently mentioned. There are also reports of bad odors and poor ventilation, which make the rooms feel damp and stuffy.
Basic amenities seem to be lacking or needing attention. Issues such as old, limited-channel TVs, uncomfortable beds, worn-out furniture and bathrooms lacking essential items like bathrobes and multiple toothbrushes have been noted. Considering the age and condition of the furniture, guests feel that the rooms are in need of significant renovations.
Despite these drawbacks, the overall accommodation and service quality receive a nod of approval from some guests. But it’s clear that for a more consistent and enjoyable stay, improvements in room maintenance and updating the interiors would make a world of difference for the Grand Hotel.
Beds
Cleanliness
However, there are areas needing significant improvement, particularly regarding maintenance and specific cleaning details. The carpets and windows are recurrent points of criticism, described as dirty and stained with some mentioning an unpleasant smell emanating from the carpets. Guests also noted issues with the cleanliness of the bath curtains, bed linens and furniture, which sometimes appeared old and dirty. The presence of dirty air conditioners and poor bathroom upkeep was also mentioned.
While some guests appreciate the hotel's nice and clean atmosphere, others frequently highlight specific shortcomings. Windows and floor carpets are often cited for needing thorough cleaning or replacement. The cleanliness of external glass obstructing the sea view and the presence of dust on furniture were other points of concern.
Overall, although many areas of Grand Hotel adhere to a high standard of cleanliness, attention to detailed cleaning and maintenance could significantly enhance the guest experience. Regular and thorough cleaning of carpets, windows and furniture is essential to meet guests' expectations fully.
Staff
The reception team, despite some grievances about slow service and document requests, usually receive compliments on their professional demeanor and supportive nature. The restaurant staff also receive positive remarks for their good treatment of guests.
Many guests express gratitude for the hospitable and responsive crew, who are quick to assist with luggage and locate parking spots. The service is often noted as great with staff being particularly efficient and offering excellent treatment.
However, there are some negative comments regarding certain employees, particularly at the reception. Some guests experienced rude and unprofessional behavior with poor service being a frequent issue. Mismanagement and lack of friendliness from a few employees were also pointed out, affecting the overall experience for some guests.
Despite occasional negative feedback, the overall impression is that the Grand Hotel boasts a team of friendly, helpful and well-mannered staff who strive to provide a positive experience for most of their guests.
Wi-Fi
Spa
However, there are notable drawbacks: some reports indicate the spa needs improvement with cleanliness not meeting expectations and instances of a dirty Jacuzzi. A lack of availability for men's massages and issues with the Jacuzzi being broken were also mentioned. Additionally, some reviews highlighted that spa facilities were unavailable or the swimming pool was closed and awaiting maintenance, suggesting inconsistent provision of these amenities.
Parking
Family
Despite this, the hotel is consistently noted as family-friendly with many guests expressing satisfaction with the accommodations that are adequate for family stays. While it appears that entertainment options for children are lacking, the overall ambiance and facilities seem to meet most family needs. There are also mixed reviews about the bed and bedding comfort with some guests finding them uncomfortable.
Moreover, an important point to consider is that families might face additional charges for extra persons and there are reports of narrow rooms when booking a standard option instead of a suite. While there is no specific entertainment for children mentioned, the overall reviews suggest that the hotel is generally beautiful, accommodating and a good option for those looking for a family-friendly stay.
4 Star
Business
Accessible
Honeymoon
Romantic
Yes, Kuwait Grand Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Kuwait Grand Hotel.
No, Kuwait Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at Kuwait Grand Hotel.
No, Kuwait Grand Hotel doesn't have a gym.
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