Kuwait29.38143000,
47.99204600,
Block 4 Street 142 Building 20 Sharq (Show on Map)
7.9
Good
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Summary of reviewsCity Tower Hotel in Kuwait receives commendations for its prime location, positioning guests in the heart of the city with convenient access to major attractions, business districts and shopping areas. Visitors appreciate the ease of reaching landmarks such as Al-Mubarakiya Market, Kuwait Towers and various shopping malls while enjoying a tranquil and noise-free environment.
The hotel’s breakfast garners positive reviews for its diverse selection and the friendly, efficient service provided by the breakfast team. The 22nd-floor restaurant, offering scenic views of the sea and city towers, enhances the dining experience. However, there are suggestions for expanding the menu variety and improving the dining area's capacity.
Dinner at City Tower Hotel also receives praise, particularly for the top-floor restaurant known for its reasonably priced and flavorful dishes. The room service, appreciated for its convenience and taste, supplements this positive feedback. Despite a few criticisms regarding food quality and taste consistency, the overall dining experience remains favorable.
The rooms are highlighted for their spaciousness, cleanliness and impressive views. Guests appreciate the modern facilities and daily maintenance, although some suggest renovations to update the furniture and decor. Noise issues and occasional maintenance problems are mentioned, but the rooms' general comfort and cleanliness maintain a positive reputation.
Cleanliness throughout the hotel is a notable advantage with many guests praising the spotless rooms and common areas. While some reviews cite issues like dirty bathrooms and insufficient maintenance, the majority of feedback emphasizes the hotel's high cleanliness standards.
The staff at City Tower Hotel are frequently praised for their friendliness and helpfulness, contributing to a welcoming atmosphere. Notable individuals receive specific commendations for their exceptional service, underscoring the staff's overall professionalism and attentiveness.
The hotel’s WiFi service receives mixed reviews with some guests experiencing excellent connectivity while others report slow and inconsistent internet. Improving the WiFi reliability remains an area for development.
The gym and pool facilities also receive varied feedback. While guests appreciate the availability of a gym and a well-maintained indoor pool, there are concerns about outdated equipment, small gym size, cold pool temperatures and maintenance issues. Addressing these could enhance the overall guest experience.
Parking at the hotel has its strengths, including the availability of free and secured parking. However, the limited number of spaces and narrow parking area pose challenges. Expanding and better organizing the parking facilities would benefit guests.
For families, City Tower Hotel offers spacious rooms and family-friendly amenities, including a children’s playroom. The welcoming environment and comfort make it a popular choice for family stays, although some improvements could further enhance the experience for larger family groups.
In summary, City Tower Hotel combines a strategic location, clean and comfortable accommodations, friendly staff and diverse dining options, making it a strong choice for both tourists and business travelers in Kuwait City. While there are areas for improvement, the overall guest experience remains positive with many appreciating the convenience, cleanliness and service quality. Show more
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Categories
Hotel for Honeymoon
Located in Sharq, Kuwait City, this hotel is couple-friendly. It provides a pleasant stay with its amenities and environment.
Family Friendly Hotel
The City Tower Hotel is often mentioned as a family hotel option. Its central location and amenities make it a convenient choice for families.
Hotel with Swimming Pool
City Tower Hotel features a swimming pool and a central location in Kuwait City. It provides convenient access to nearby attractions.
Indoor Pool
Hotel with Parking
This hotel has parking facilities. It is located in Kuwait City and is known for its convenient location.
3-Star Hotel
Situated in Kuwait City, City Tower Hotel offers comfortable rooms and a range of facilities including a swimming pool and gym. Its central location and good service make it a popular choice for both tourists and business travelers.
Hotel with Indoor Pool
City Tower Hotel provides a luxurious indoor pool for guests to enjoy. Complementing the pool are wellness facilities including a hot tub, Turkish steam room, Turkish bath, and sauna, offering a comprehensive relaxation experience.
Hotel Taking Steps Towards Sustainability
Business Hotel
Accessible Hotel
Hotel with Gym
Room Types
Standard King RoomA spacious 30 sqm room overlooking the gulf road with a king size bed, air-conditioned large reading desk , minibar, 50" Flat screen TV. Each bathroom includes free toiletries. Ironing facilities and a Kettle with free tea Set up is also in the room.
Twin Room with City ViewA air-conditioned spacious 30 sqm room overlooks the gulf road. It includes 2 single beds, a large reading desk, a minibar, a 50" flat-screen TV, ironing facilities and tea/coffee making facilities. Each bathroom includes free toiletries.
Two Bedroom Family SuiteInterconnecting rooms, spacious 80 sqm large air-conditioned suite with twin bed in one room and a king bed in another room , 50" Flat screen TV. Large living room with sofa. Each bathroom includes free toiletries. Ironing facilities and a Kettle with free tea Set up is also in the room.
Executive StudioA spacious 50 sqm room overlooking the gulf road, air conditioning with a king bed, large reading desk , minibar , 50" Flat screen TV , large living room seating area , dinning table with chairs. Each bathroom includes free toiletries. Ironing facilities and a Kettle with free tea Set up is also in the room.
Deluxe Twin RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with satellite channels, a private entrance, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Deluxe King RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Deluxe StudioProviding free toiletries and bathrobes, this studio includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned studio provides a flat-screen TV with satellite channels, a private entrance, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.
Deluxe SuiteThis spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, an oven and a microwave. The air-conditioned suite offers a flat-screen TV with satellite channels, a private entrance, a minibar, a tea and coffee maker as well as sea views. The unit has 3 beds.
Guest Reviews
7.9
Good
Location
City Tower Hotel in Kuwait consistently receives praise for its strategically excellent location, placing guests in the heart of the city and near key attractions. Visitors appreciate the easy access to prominent landmarks like Al-Mubarakiya Market, Kuwait Towers, Gulf Street and various shopping malls such as Al Hamra and Assima. The hotel's central position allows for convenient walking distances to numerous cafes, restaurants, grocery stores and entertainment venues. Business travelers find the location equally advantageous with easy access to business districts and client sites.
The surrounding area is described as quiet and without significant traffic noise, adding to the comfort and relaxation of the stay. Furthermore, the hotel is complemented for its cleanliness, comfortable rooms with views and competitive pricing. Overall, City Tower Hotel's location embodies convenience, making it an excellent choice for both tourists and professionals looking to explore or work in Kuwait City.
Breakfast
City Tower Hotel's breakfast offerings have garnered varied reviews from guests with a significant number of positive remarks. Many appreciated the exceptional friendliness and efficiency of the breakfast team, contributing to a delightful dining experience. The breakfast buffet is noted for its diversity and good quality, offering a wide variety of dishes, even including live egg cooking stations. Numerous guests enjoyed the views from the 22nd-floor restaurant, which overlooks the sea and the city towers, adding to the dining ambiance.
Many found the breakfast to be excellent and delicious with comments highlighting the value for money and a plentiful spread available from 6:30 to 10:30 AM. The breakfast organization and tidiness were also praised. However, several reviews pointed to areas needing improvement, such as the limited options and the small, crowded buffet area, which sometimes led to waiting for tables. Some guests felt the breakfast did not meet the standards expected for a 4-star hotel, mentioning that variety could be richer and food quality could be better with some items appearing monotonous over their stay.
In summary, while the breakfast at City Tower Hotel is generally well-received for its diverse options and pleasant setting, there is room for enhancement regarding the menu's variety and the dining space's capacity to better cater to the guest influx.
Dinner
The dining experience at the City Tower Hotel has garnered a mix of reviews with many guests praising various aspects of the food and service. The restaurant on the top floor is a highlight, offering good and reasonably priced meals with diverse and excellent food options available throughout the day and night. Guests enjoyed delicious dishes, such as Chicken Machboos and appreciated the convenience of room service, which provided tasty and affordable meals.
Several diners mentioned the affordability and quality of the restaurant on the 22nd floor and the New Year's Eve meal received positive mention. The midnight restaurant specifically has been commended for its good offerings. Breakfast at the hotel was also frequently noted as good.
However, not all feedback was positive. Some guests felt the restaurant did not meet their quality standards and found the prices high. There were criticisms regarding the taste and freshness of certain dishes with specific complaints about burnt and overly oily fried shrimp and food that was deemed tasteless or remaining for too long.
Overall, while the City Tower Hotel's dining facilities receive high marks from many guests for their tasty and varied options, there are areas for improvement, particularly concerning consistency and taste for a minority of diners.
Rooms
City Tower Hotel offers spacious rooms with impressive views, particularly of the sea and Kuwait Towers. Many reviews highlight the consistent cleanliness and comfort of the accommodations with amenities provided daily. Rooms are generally well-equipped and feature modern facilities, including Jacuzzis in some bathrooms, ensuring a comfortable stay.
However, several guests have noted the rooms are in need of renovation with outdated furniture and decor not befitting a 4-star establishment. Noise issues are a recurring concern with sound insulation reportedly inadequate, causing disturbances from adjacent rooms and common areas. Additionally, some rooms suffer from maintenance issues, such as small bathrooms, water leaks and occasional unpleasant odors.
Despite these drawbacks, the hotel's location near Al Mubarakia Souq and the complimentary breakfast service get positive mentions. While there are areas for improvement, particularly with room updates and soundproofing, the large, clean and comfortable rooms make City Tower Hotel a viable option for guests visiting Kuwait.
Beds
City Tower Hotel's beds have garnered mixed reactions from guests with many pointing out both strengths and areas for improvement. On the positive side, the beds are frequently described as comfortable and able to provide a restful sleep. Comfortable mattresses and soft pillows are praised, making for an enjoyable sleeping experience. Some guests found the beds to be among the most comfortable they've experienced and large beds are a common, favorable mention.
However, there are notable criticisms. Some guests found the beds stiff and mattresses outdated, suggesting that replacements might be due. Reports of uncomfortable and dirty beds appear occasionally with several guests describing the bedding as worn and in need of attention. Instances of beds being too hard or uncomfortable also surfaced, along with some complaints about bed cleanliness. Despite these issues, the overall comfort of the beds and the room layout generally receive a positive nod, hinting that while not perfect, the sleep quality at City Tower Hotel can be quite satisfactory for most visitors.
Cleanliness
City Tower Hotel has garnered a wealth of feedback regarding its cleanliness from its guests. The majority of reviews highlight a consistently high standard of cleanliness throughout the hotel with many guests praising the clean and tidy rooms that are maintained daily. Numerous reviews commend the hotel for its clean and comfortable environment, emphasizing the cleanliness of not only the rooms but also the common areas, bathrooms and other facilities.
Several guests describe the hotel as exceptionally clean with spotless rooms and facilities. The hotel’s cleanliness attracts repeat visitors and positive remarks about its clean linens, fresh towels and well-maintained spaces are frequent. The clean and inviting reception area also contributes to an overall positive first impression. Guests often note the clean, quiet and comfortable environment, which enhances their stay.
However, not all feedback is positive. A smaller, yet notable portion of guests report cleanliness issues, such as dirty bathrooms, unpleasant odors and lack of proper maintenance in some areas. Complaints about worn-out furniture and issues with noise also appear with some guests highlighting inconsistencies in daily cleaning services.
Overall, the emphasis is on the hotel's reliable cleanliness standards, making it a favorable option for travelers who prioritize hygiene and a clean stay. Clean facilities, attentive housekeeping and a tidy environment are recurring themes that underscore City Tower Hotel's commitment to offering a clean and pleasant experience for its guests.
Staff
City Tower Hotel’s staff receives high praise for their friendliness and helpfulness, consistently going out of their way to ensure guests feel welcome and well-served. The receptionists are frequently mentioned for their polite and cooperative demeanor with particular commendations going to individuals like Mr. Tareq, Mr. Ahmed and Mr. Shahi for their exceptional service. Guests note the reception staff as being courteous, respectful and attentive to their needs with the breakfast team also highlighted for their great service.
Overall, the hotel's employees are described as professional, cheerful and responsive with many reviews emphasizing their cooperative and supportive nature. The staff's behavior is often mentioned as polite and respectful, contributing to a positive experience for the guests. Despite a few isolated negative comments regarding the reception and some specific staff members, the majority of reviews reflect a high level of satisfaction with the staff’s conduct and service quality at the City Tower Hotel.
Wi-Fi
The guest reviews for City Tower Hotel highlight a significant variability in the quality of the WiFi service. While some guests mention that the WiFi is excellent and works well, others overwhelmingly report issues. Common problems cited include slow internet speeds, intermittent connection, weak signals particularly in rooms and near windows and poor overall network performance. There are also mentions of WiFi being mostly available only in the lobby with no connectivity in some rooms, such as those on the second floor or in corner rooms. These reviews suggest that while a stable and good WiFi connection is achievable in some areas of the hotel, there is a need for improvements in the consistency and reliability of the internet service throughout the property.
Gym
The gym at City Tower Hotel has garnered mixed reviews from guests. Many appreciate the mere presence of a gym with some highlighting the availability of basic fitness equipment and even a massage chair. The gym located on the top floor has been mentioned as a nice feature. However, there are frequent comments about the small size and insufficient facilities. Some equipment is old and damaged, leading to suggestions for significant improvement. In terms of hours, extending operations to 9:00 PM has been recommended. Overall, while the gym caters to those needing a place for their weekly training routine, it falls short of expectations and requires updates and expansion to meet guests' standards.
Pool
City Tower Hotel offers an array of pool facilities that have generated diverse feedback from guests. An indoor swimming pool is available and is generally appreciated for its well-maintained condition and suitability for all ages with the depth being particularly noted as great for swimmers. The pool area, along with the spa, is often described as very good and there are additional amenities such as a Jacuzzi and Turkish bath which many find acceptable.
However, some consistent points of concern have been highlighted regarding the pool's temperature. Multiple guests found the water to be cold or even ice-cold, indicating a need for a heater. In some instances, visitors described the lack of heating and absence of chlorine, impacting their overall experience. Cleanliness has also been an issue with remarks about the pool being dirty and the necessity for improved maintenance.
Despite these setbacks, several guests found the indoor pool to be amazing and very nice, enjoying the availability and the overall setting within the hotel. Although the pool is relatively small, many still viewed it as a good feature of the property. A particular mention of a private swimming pool garnered positive feedback for its pleasantness.
Concerns about safety have been raised due to old ladders and the absence of a lifeguard, which could be addressed to enhance the guest experience further. While there are mixed reviews, focusing on regular maintenance and addressing heating issues could elevate the satisfaction levels for visitors using the pool facilities at City Tower Hotel.
Parking
While City Tower Hotel has garnered attention for its parking options, feedback indicates that there's room for improvement. On the positive side, multiple reviewers noted that parking is available and ample with spaces provided both on-site and in nearby locations, including a large parking lot opposite the hotel. The availability of free parking adds convenience and secured parking lots offer peace of mind. Shaded parking spaces are also a plus for those seeking relief from the sun.
However, despite these advantages, numerous guests have pointed out significant limitations. The number of parking spaces is often insufficient, leading to competition for spots and the parking area itself is critiqued for being narrow and tight. The availability of shaded parking is limited and some guests had to resort to parking in unshaded areas or along the street. Feedback also suggests that the underground parking area can be challenging to navigate. To improve, the hotel could benefit from restructuring the parking area to accommodate more vehicles and possibly offering more shaded spaces.
In summary, while City Tower Hotel offers several parking conveniences, the overall guest experience suggests that expanding and better organizing the parking facilities could greatly enhance visitor satisfaction.
Family
City Tower Hotel proves to be a haven for families looking for a comfortable and suitable stay. The hotel features numerous spacious and well-appointed family rooms, which have received high praise for their size and comfort, accommodating up to a family of four with ease. The clean and elegant setting adds to the charm, making it an appealing choice for family groups.
Several reviews highlight the hotel's family-friendly amenities, including a children's playroom equipped with toys that ensure the little ones are entertained while providing parents with some much-needed relaxation time. Families with infants also appreciated the playhouse facilities available for their kids.
Guests have noted an overall positive stay experience with their families with minimal to no problems reported. The hotel seems well-suited for Gulf nationals and provides a respectful and considerate environment for family stays. While a few reviews mention areas for development and suggest that the hotel may not be suitable for large families, the general consensus indicates that City Tower Hotel is a smart and wise choice for families.
Business
City Tower Hotel has garnered positive feedback as a solid choice for business travelers. Its prime location near client offices and business districts makes it highly convenient. Guests appreciate the easy access and proximity to various business areas, ideal for short business stays and trips. The hotel caters well to business needs with essential amenities like a business center, notepad, pencil and other business necessities available in the rooms.
The facilities are described as business-friendly and suitable for hosting business events or purposes. Communication with the hotel even before arrival has been noted as good, adding to the convenience for business guests. While the business wifi could use some improvement, the overall cleanliness and performance make it a good choice for business travelers. Furthermore, it offers a decent balance of price and performance, making it a practical option for a couple of nights in the city.
Accessible
City Tower Hotel generally offers good accessibility for guests with disabilities. Rooms are wheelchair accessible and the hotel is described as easily accessible overall. Despite some isolated complaints about cleanliness and toilet smells, many guests found the hotel to be accessible and suitable for all. The elevator, however, requires a card to operate, which may impact ease of use. There are mixed reviews about soundproofing with some noting adequate soundproofing in general while others felt it was lacking. Additionally, guests mentioned that the setup could pose challenges for elderly visitors.
Indoor Pool
The City Tower Hotel features an indoor pool that has received a considerable amount of positive feedback from guests. The indoor pool is heated and soundproof, offering a comfortable and pleasant experience for visitors. Many guests have taken pleasure in using the pool, highlighting it as an enjoyable aspect of their stay. While some reviews noted the inability to sunbathe due to the pool being indoors, this minor drawback did not significantly detract from the overall enjoyment. The indoor pool's presence adds a valuable amenity, contributing to the hotel's appeal.
Romantic
City Tower Hotel offers a distinctly romantic atmosphere, making it an ideal choice for couples looking to enjoy a special getaway. Guests consistently highlight the beautiful room views and the romantic settings throughout the hotel. The property ensures a pleasant stay for couples with its couple-friendly amenities and environment. Romantic dinners and the overall romantic vibe contribute to making it a perfect place for a romantic vacation or getaway. Couples will find a serene and enchanting ambiance that enhances their stay at this romantic destination.
Yes, City Tower Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at City Tower Hotel.
No, City Tower Hotel doesn't allow dogs.
Yes, parking facilities are available at City Tower Hotel.