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Summary of reviewsThe Grand Mercure Nasu Highlands Resort & Spa is generally well-regarded for its strategic location, dining, and family-friendly environs. Located amidst scenic plateaus and close to various tourist attractions, the resort offers a perfect blend of exploration and relaxation. Families find the location ideal, with convenient access to both farms and parks, ensuring plenty of activities for children.
The culinary experience, particularly the breakfast buffet, is a highlight of guest stays, praised for its variety and flavor. Although breakfast can become crowded, the range of options and the unique dining experiences, such as creating custom burgers, are well received. Dinner offerings mirror this diversity, with a buffet that includes all-you-can-eat shabu-shabu and a remarkable dining ambiance on the 13th floor.
The rooms at the resort cater well to families, with Japanese-style accommodations that are spacious and generally clean. While guests note some signs of wear, such as old carpets and outdated decor, the overall comfort and family-friendly features like indoor and outdoor play areas enhance the experience. Cleanliness is a notable strength in common areas, despite some reported inconsistencies in room maintenance.
Guests commend the friendly and helpful staff, who contribute significantly to the welcoming atmosphere. However, certain busy times reveal occasional delays and communication issues. The spa is a standout, offering a serene environment with luxurious amenities such as a cypress bath and sauna, ensuring relaxation and indulgence.
The resort excels in its child-first approach, with well-equipped play areas and amenities tailored for families. While there is room for improvement in bed comfort, the hotel provides thoughtful touches to enhance the stay. Overall, the Grand Mercure Nasu Highlands Resort & Spa offers a memorable experience, particularly for families, making it an appealing destination for relaxation and exploration.
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