Citadines Uplands Kuching
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Summary of reviewsCitadines Uplands Kuching is prominently recognized for its strategic location in Kuching, providing easy access to a wide range of amenities and attractions. Situated opposite The Spring shopping mall, guests enjoy convenient shopping and dining experiences, thanks to the nearby pedestrian bridge. The vicinity is filled with popular eateries, adding to its appeal for those seeking diverse culinary options. This prime location is also advantageous for both leisure and business travelers due to its proximity to the airport and town center.
The hotel is designed to cater to modern travelers with spacious, apartment-style rooms that come equipped with kitchenettes and contemporary amenities. This setup is ideal for families or groups who value space and the ability to self-cater. Cleanliness and comfort are commonly praised features, though some minor maintenance improvements could enhance the overall quality. The efficient and courteous staff, particularly at the front desk, significantly elevate the guest experience, contributing to smooth check-in and check-out processes.
Complementing its accommodation, Citadines Uplands boasts a well-maintained pool and a state-of-the-art gym, both of which are appreciated by guests for relaxation and fitness. These facilities, along with amenities like free parking and Wi-Fi, add to the hotel's offering as a convenient and comfortable choice.
While breakfast options can be basic and somewhat repetitive, the staff's friendliness and the ability to find diverse alternatives nearby somewhat mitigate this. Additionally, parking facilities, though generally secure and accessible, have minor operational challenges that could use attention.
Overall, Citadines Uplands Kuching offers a satisfactory four-star experience with its exceptional service, great location, and ample facilities, making it a valuable choice for travelers seeking comfort and convenience in Kuching.
Categories
The hotel is designed to cater to modern travelers with spacious, apartment-style rooms that come equipped with kitchenettes and contemporary amenities. This setup is ideal for families or groups who value space and the ability to self-cater. Cleanliness and comfort are commonly praised features, though some minor maintenance improvements could enhance the overall quality. The efficient and courteous staff, particularly at the front desk, significantly elevate the guest experience, contributing to smooth check-in and check-out processes.
Complementing its accommodation, Citadines Uplands boasts a well-maintained pool and a state-of-the-art gym, both of which are appreciated by guests for relaxation and fitness. These facilities, along with amenities like free parking and Wi-Fi, add to the hotel's offering as a convenient and comfortable choice.
While breakfast options can be basic and somewhat repetitive, the staff's friendliness and the ability to find diverse alternatives nearby somewhat mitigate this. Additionally, parking facilities, though generally secure and accessible, have minor operational challenges that could use attention.
Overall, Citadines Uplands Kuching offers a satisfactory four-star experience with its exceptional service, great location, and ample facilities, making it a valuable choice for travelers seeking comfort and convenience in Kuching.
Dog Friendly Aparthotel
Citadines Uplands Kuching allows two dogs under 10 kg for an additional fee of MYR 500 per pet, per night. Cats are also welcome. Food and water bowls are available for four-legged guests. In-room amenities package includes sleeping mats, pet towels and bowl for food.
Aparthotel with Free Wi-Fi
Citadines Uplands Kuching offers complimentary wireless internet access to all guests. Its location near The Spring Shopping Mall and modern accommodations make it ideal for travelers needing to stay connected.
Aparthotel with Gym
Citadines Uplands Kuching features an outdoor swimming pool and a fitness center. It offers contemporary accommodations with modern furnishings, suitable for extended stays.
Aparthotel with Outdoor Pool
This aparthotel features an outdoor swimming pool and a children's pool, set amidst lush greenery. The use of the pool is complimentary for guests, offering a pleasant and accessible swimming environment.
Aparthotel with Children's Pool
Features an outdoor pool suitable for families and is well-regarded for its convenient location. The aparthotel setup provides more space and amenities for families.
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Swimming Pool
Children's Pool Outdoor Pool
Aparthotel with Parking
4-Star Aparthotel
Guest Reviews
Nestled strategically in Kuching, Citadines Uplands offers a prime location that provides easy access to a myriad of amenities and attractions. The property is ideally situated right opposite The Spring shopping mall, a prominent hub filled with diverse dining options, retail stores, and a food court laden with choices. Its proximity to the mall is augmented by a pedestrian bridge, making it extremely convenient for guests to explore and shop. The surrounding area is teeming with eateries, including popular spots like Heng Heng, Jiayan, and Hon Ang, ensuring that dining choices are never too far away.
The location is advantageous for travelers, with the hotel just a short drive from both the airport and the town center, making it a perfect base for both leisure and business trips. It is particularly fitting for those visiting Swinburne University, as it's within walking distance. The presence of secured parking facilities further enhances the convenience for those with their own transport.
Citadines Uplands is also well-equipped to cater to the needs of its guests with spacious apartment-style rooms, complete with kitchenettes and modern amenities. The accommodations combine comfort and practicality, featuring large fridges, microwaves, and utensils to facilitate self-catering. The efficiency of the reception desk and the helpfulness of the housekeeping staff contribute positively to the overall guest experience, while facilities like a well-maintained pool and a modern gym cater to relaxation and fitness enthusiasts alike.
In summary, the hotel’s strategic location coupled with excellent amenities and a welcoming environment makes Citadines Uplands a highly recommended choice for travelers seeking convenience and comfort in Kuching.
Citadines Uplands Kuching has garnered a range of opinions regarding its breakfast offerings. While some guests found the breakfast to be acceptable or even lovely, many others expressed dissatisfaction with the variety and quality. The breakfast is often provided in a take-away or bento style, with guests reporting limited and sometimes repetitive menu options predominantly centered around Asian dishes like fried noodles and rice. The absence of a traditional buffet and the quality of beverages, particularly the use of 3-in-1 coffee packets, have been points of contention. Some guests also disliked the early delivery of breakfast to their rooms. On a positive note, the hotel staff receives commendation for being friendly and helpful, and while breakfast options are basic, those favoring simple Asian meals might find them palatable. However, for future visits, several guests mentioned opting to prepare their own meals or find nearby alternatives to meet their breakfast preferences.
Citadines Uplands Kuching offers an inviting and comfortable stay, particularly praised for its spacious and tidy rooms. Guests consistently highlight the cleanliness and comfort of the accommodations, which are well-maintained and spacious enough to accommodate families or groups. The apartments are tastefully decorated, offering functional layouts that include convenient kitchen facilities, making them especially suitable for families. Many visitors appreciate the comfort of the beds, enhancing their overall stay experience.
The hotel's proximity to eateries and shopping malls, such as Spring Shopping Mall, adds to its convenience, creating a pleasant and hassle-free environment for guests. While some rooms may require minor refurbishments, the overall quality of the accommodations remains solid, with rooms appearing exactly as advertised and equipped with necessary amenities. Featuring strong Wi-Fi and effective air conditioning, the rooms cater well to modern needs. Citadines Uplands Kuching thus emerges as a practical choice, providing good value for money with its comfortable and clean settings, making it an appealing option for families and those seeking more space during their stay.
Citadines Uplands Kuching boasts a reputation for comfortable bedding, with many guests noting the beds as a highlight of their stay. Visitors frequently described the mattresses as comfy and the beds as comfortable, often accompanying this praise with mention of clean and pleasant rooms. However, some guests pointed out issues with the pillows, mentioning their lack of freshness and the need for regular updates. A few reviews noted that pillowcases and bed linens could benefit from more thorough cleaning, indicating occasional lapses in housekeeping standards. Despite these concerns, the overall comfort of the beds stands out in reviews, often mentioned alongside the hotel's nice amenities and convenient location. The positive aspects of bedding are a significant draw for guests, although attention to detail in maintaining cleanliness could elevate the experience further.
Citadines Uplands Kuching has garnered mixed reviews regarding its cleanliness. On a positive note, numerous guests have praised the hotel's clean, tidy, and beautiful spaces. The fresh atmosphere and absence of unpleasant odors in many areas have been highlighted as well, along with the comfort and modernity of the rooms, which are noted as being particularly suited for families. Many visitors have appreciated the helpful and courteous staff, which adds to the overall enjoyment of the stay. The hotel also boasts a convenient location near a shopping complex and various eateries.
However, there have been some concerns raised about cleanliness in certain parts of the property. Guests have reported issues such as dirty bathroom floors, stained sheets, and a generally run-down appearance in some areas. Some have pointed out a musty odor in the air conditioning and unpleasant smells in the lobby and rooms. Maintenance appears to be an area needing improvement, with mentions of broken tiles and faulty lights. Despite these concerns, the hotel seems to maintain a positive impression overall due to its friendly service and the cleanliness and comfort of most rooms.
Citadines Uplands Kuching is renowned for its exceptional staff, frequently praised in guest reviews for their warm hospitality and efficient service. The team consistently garners compliments for being friendly, accommodating, and attentive to guests' needs from arrival to departure. Front desk personnel earn high marks for their politeness and efficiency, ensuring smooth check-in and check-out experiences. Guests often note the positive and helpful attitude of staff members like Ms. Jane Lai and others, who go above and beyond to enhance visitors' stays. The hotel staff, including housekeeping, are recognized for their generosity and willingness to lend a hand. Overall, the friendliness and dedication of the staff contribute significantly to the pleasant atmosphere at Citadines Uplands Kuching, leaving a lasting impression on those who stay there.
Citadines Uplands Kuching offers a mixed experience when it comes to Wi-Fi connectivity. Many guests have noted that the Wi-Fi is good, with some even finding the internet surprisingly fast, especially when positioned near certain areas like the lift lobby. It's clear that the hotel has made improvements over time, as some guests have remarked positively on the enhancements in room Wi-Fi. However, experiences can vary significantly depending on the location within the hotel. For instance, rooms on higher floors, such as the ninth, may face challenges with weak signals, and some guests have reported needing to change rooms to access better reception. While many have experienced fast Wi-Fi, others have encountered issues, such as slow speeds or frequent interruptions, particularly at night. Additionally, Wi-Fi access is not guaranteed in all areas, with some expressing concerns about the lack of reception on the ground floor. Despite these challenges, the hotel's proximity to supermarkets, cafes, and shops is a beneficial perk for those utilizing the serviced apartment amenities. Overall, while the internet experience may not always be consistent, the hotel's location and convenience continue to be attractive to many travelers.
Citadines Uplands Kuching boasts an impressive array of fitness facilities that have earned enthusiastic praise from guests. The hotel gym is widely appreciated for its modernity, with equipment that caters to a variety of workout needs, including excellent treadmills for cardio enthusiasts. Its spacious layout contributes to a comfortable environment for exercise, making it a favored spot for those looking to maintain their fitness routines while traveling.
Guests frequently highlight the accessibility and high standard of this fitness haven, noting its well-kept condition as a significant advantage. This inviting gym complements the hotel's other facilities, such as the enviable swimming pool, providing visitors with comprehensive options for recreation and relaxation.
Positioned strategically, Citadines Uplands Kuching successfully combines convenience with quality services, like complimentary parking and laundry, making it an attractive choice for travelers seeking both comfort and practicality. Whether visiting for leisure or business, guests can effortlessly integrate fitness into their stay with the hotel's commendable gym and recreational amenities.
At Citadines Uplands Kuching, the swimming pool consistently impresses guests with its inviting appeal and ample size, making it a favored spot for relaxation and recreation. Families particularly enjoy the pool, finding it spacious enough to accommodate extra activities for children, who absolutely love the experience. The pool, open till late, offers a convenient feature for families looking to unwind. Despite occasional remarks about cleanliness issues, especially in the children's section, the overall impression is positive, with many praising its maintenance and the enjoyable atmosphere for leisure.
The hotel also boasts a fantastic gym, complementing the pool experience for those keen on fitness. Guests appreciate the facility's long stretches of water ideal for swimming laps, while the presence of a jacuzzi adds another layer of enjoyment. Although some reviews note the lack of shade, the pool's overall appeal remains unaffected, ensuring guests have a delightful stay, often planning to return on future trips to Kuching.
Citadines Uplands Kuching offers a parking experience that has received mixed reviews from guests. Located conveniently near a mall and eateries, the hotel provides a covered basement parking facility that ensures security for your vehicles with 24-hour monitoring. Many guests appreciate the sense of security and the ease of access to the parking, noting that spaces are generally available. The parking is typically free, adding to the convenience of staying at this strategic location.
However, some guests have faced challenges with the parking system, including issues with access cards and ticket dispensing machines. Additionally, there have been observations of a foul smell in the parking area and concerns about the assistance provided by basement parking attendants. Despite these occasional drawbacks, the proximity to the airport and surrounding amenities makes it a practical choice for travelers looking for accessible parking during their stay.
Citadines Uplands Kuching offers a mix of experiences for guests looking for a four-star stay. While some feel that the hotel falls short of the four-star expectations, others find the facilities almost entirely on par with such a rating. The property is praised for its great service and wonderful pool, providing a comfortable and clean environment for visitors to enjoy. Despite some feedback about worn cooking equipment and cleanliness not matching four-star standards, the hotel's facilities are appreciated for their completeness. Price might be a consideration for some, as a few guests feel it is on the higher side. Overall, Citadines Uplands Kuching is noted for offering a pleasant experience with prompt service responses to requests, contributing to an enjoyable stay.
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Location
The location is advantageous for travelers, with the hotel just a short drive from both the airport and the town center, making it a perfect base for both leisure and business trips. It is particularly fitting for those visiting Swinburne University, as it's within walking distance. The presence of secured parking facilities further enhances the convenience for those with their own transport.
Citadines Uplands is also well-equipped to cater to the needs of its guests with spacious apartment-style rooms, complete with kitchenettes and modern amenities. The accommodations combine comfort and practicality, featuring large fridges, microwaves, and utensils to facilitate self-catering. The efficiency of the reception desk and the helpfulness of the housekeeping staff contribute positively to the overall guest experience, while facilities like a well-maintained pool and a modern gym cater to relaxation and fitness enthusiasts alike.
In summary, the hotel’s strategic location coupled with excellent amenities and a welcoming environment makes Citadines Uplands a highly recommended choice for travelers seeking convenience and comfort in Kuching.
Breakfast
Rooms
The hotel's proximity to eateries and shopping malls, such as Spring Shopping Mall, adds to its convenience, creating a pleasant and hassle-free environment for guests. While some rooms may require minor refurbishments, the overall quality of the accommodations remains solid, with rooms appearing exactly as advertised and equipped with necessary amenities. Featuring strong Wi-Fi and effective air conditioning, the rooms cater well to modern needs. Citadines Uplands Kuching thus emerges as a practical choice, providing good value for money with its comfortable and clean settings, making it an appealing option for families and those seeking more space during their stay.
Beds
Cleanliness
However, there have been some concerns raised about cleanliness in certain parts of the property. Guests have reported issues such as dirty bathroom floors, stained sheets, and a generally run-down appearance in some areas. Some have pointed out a musty odor in the air conditioning and unpleasant smells in the lobby and rooms. Maintenance appears to be an area needing improvement, with mentions of broken tiles and faulty lights. Despite these concerns, the hotel seems to maintain a positive impression overall due to its friendly service and the cleanliness and comfort of most rooms.
Staff
Wi-Fi
Gym
Guests frequently highlight the accessibility and high standard of this fitness haven, noting its well-kept condition as a significant advantage. This inviting gym complements the hotel's other facilities, such as the enviable swimming pool, providing visitors with comprehensive options for recreation and relaxation.
Positioned strategically, Citadines Uplands Kuching successfully combines convenience with quality services, like complimentary parking and laundry, making it an attractive choice for travelers seeking both comfort and practicality. Whether visiting for leisure or business, guests can effortlessly integrate fitness into their stay with the hotel's commendable gym and recreational amenities.
Pool
The hotel also boasts a fantastic gym, complementing the pool experience for those keen on fitness. Guests appreciate the facility's long stretches of water ideal for swimming laps, while the presence of a jacuzzi adds another layer of enjoyment. Although some reviews note the lack of shade, the pool's overall appeal remains unaffected, ensuring guests have a delightful stay, often planning to return on future trips to Kuching.
Parking
However, some guests have faced challenges with the parking system, including issues with access cards and ticket dispensing machines. Additionally, there have been observations of a foul smell in the parking area and concerns about the assistance provided by basement parking attendants. Despite these occasional drawbacks, the proximity to the airport and surrounding amenities makes it a practical choice for travelers looking for accessible parking during their stay.
4 Star
Yes, Citadines Uplands Kuching has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Citadines Uplands Kuching.
Yes, Citadines Uplands Kuching welcomes dogs.
Yes, parking facilities are available at Citadines Uplands Kuching.
Yes, Citadines Uplands Kuching has a gym.
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