Shahzan Hotel Kuantan, Trademark Collection by Wyndham
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Summary of reviewsShahzan Hotel Kuantan, part of the Trademark Collection by Wyndham, has garnered largely positive feedback with guests frequently applauding its strategic location. Situated in the heart of Kuantan, the hotel offers convenient access to notable city attractions, making it ideal for both leisure and business travelers. Proximity to the State Mosque, Kuantan Tower, shopping centers, parks and various eateries adds to its appeal. While there are some minor issues with parking and elevator availability, the central location remains a significant highlight for most visitors.
Breakfast at the hotel has received mixed reviews. Many guests enjoy the flavorful and fresh offerings with particular praise for dishes like nasi minyak and ayam kurma. However, there are calls for a more diverse menu, as selection can be limited and somewhat repetitive. Despite this, the friendly and efficient staff enhance the breakfast experience, making it generally pleasant.
Dinner also receives mixed feedback with praises for specific dishes like kue teo, but criticisms for items such as the Chef Chicken Chop, which some found less than satisfactory. Suggestions for a more varied menu were noted, although the overall dining experience is still deemed enjoyable by many.
Guests generally find the rooms clean, comfortable and spacious, benefiting from useful amenities such as irons, hairdryers and USB ports. However, some rooms appear dated and in need of renovation with occasional issues in cleanliness and maintenance. Despite this, the cozy beds and engaging views contribute positively to the guest experience.
The cleanliness of the hotel tends to be positive with most guests appreciating the neat and comfortable rooms post-refurbishment. However, occasional issues like dusty carpets, stained pillow covers and mold patches have been reported, suggesting room for improvement in housekeeping practices.
Staff at Shahzan Hotel Kuantan are frequently commended for their friendliness, helpfulness and courteousness, particularly at the reception and front desk. Isolated incidents of less-than-stellar service do occur, but overall, the staff are seen as a standout feature enhancing the guest experience with their professionalism and warmth.
Free WiFi at the hotel offers mixed results. While there are positive remarks about good connectivity in some areas, other guests experience weak or poor signals, particularly in certain rooms. This variance suggests inconsistent quality in internet service.
The pool is positively reviewed for its cleanliness and suitability for families, offering a fun and safe environment for children. Despite some guests noting that the pool appears slightly aged, it remains an appealing feature due to its size and clean surroundings.
Parking at the hotel is a common point of concern with many guests finding it limited and cramped, especially in the basement area. Improvements in space organization and security would benefit the overall parking experience.
Family-friendliness is another strong point for the hotel with comfortable accommodations and child-friendly facilities enhancing the experience for families. However, managing larger families in terms of space, particularly in rooms, can be challenging.
The hotel's location further aids in exploring Kuantan’s nightlife and local attractions, being close to eateries, night markets, Shell Park and car boot sales. Despite being centrally located, it maintains a quiet atmosphere, especially on weekdays.
Beds at the hotel have received favorable reviews for their comfort, ensuring a good night’s sleep, though occasional issues with stained linens have been noted.
As a three-star hotel, Shahzan Hotel Kuantan exceeds typical expectations with its well-maintained, affordably priced accommodations, offering good value for money. It's seen as favorable for short stays and compares competitively within its category.
Lastly, the hotel supports business travelers well due to its strategic location and suitability for business trips, although no specific business amenities were highlighted in the reviews provided.
Categories
Breakfast at the hotel has received mixed reviews. Many guests enjoy the flavorful and fresh offerings with particular praise for dishes like nasi minyak and ayam kurma. However, there are calls for a more diverse menu, as selection can be limited and somewhat repetitive. Despite this, the friendly and efficient staff enhance the breakfast experience, making it generally pleasant.
Dinner also receives mixed feedback with praises for specific dishes like kue teo, but criticisms for items such as the Chef Chicken Chop, which some found less than satisfactory. Suggestions for a more varied menu were noted, although the overall dining experience is still deemed enjoyable by many.
Guests generally find the rooms clean, comfortable and spacious, benefiting from useful amenities such as irons, hairdryers and USB ports. However, some rooms appear dated and in need of renovation with occasional issues in cleanliness and maintenance. Despite this, the cozy beds and engaging views contribute positively to the guest experience.
The cleanliness of the hotel tends to be positive with most guests appreciating the neat and comfortable rooms post-refurbishment. However, occasional issues like dusty carpets, stained pillow covers and mold patches have been reported, suggesting room for improvement in housekeeping practices.
Staff at Shahzan Hotel Kuantan are frequently commended for their friendliness, helpfulness and courteousness, particularly at the reception and front desk. Isolated incidents of less-than-stellar service do occur, but overall, the staff are seen as a standout feature enhancing the guest experience with their professionalism and warmth.
Free WiFi at the hotel offers mixed results. While there are positive remarks about good connectivity in some areas, other guests experience weak or poor signals, particularly in certain rooms. This variance suggests inconsistent quality in internet service.
The pool is positively reviewed for its cleanliness and suitability for families, offering a fun and safe environment for children. Despite some guests noting that the pool appears slightly aged, it remains an appealing feature due to its size and clean surroundings.
Parking at the hotel is a common point of concern with many guests finding it limited and cramped, especially in the basement area. Improvements in space organization and security would benefit the overall parking experience.
Family-friendliness is another strong point for the hotel with comfortable accommodations and child-friendly facilities enhancing the experience for families. However, managing larger families in terms of space, particularly in rooms, can be challenging.
The hotel's location further aids in exploring Kuantan’s nightlife and local attractions, being close to eateries, night markets, Shell Park and car boot sales. Despite being centrally located, it maintains a quiet atmosphere, especially on weekdays.
Beds at the hotel have received favorable reviews for their comfort, ensuring a good night’s sleep, though occasional issues with stained linens have been noted.
As a three-star hotel, Shahzan Hotel Kuantan exceeds typical expectations with its well-maintained, affordably priced accommodations, offering good value for money. It's seen as favorable for short stays and compares competitively within its category.
Lastly, the hotel supports business travelers well due to its strategic location and suitability for business trips, although no specific business amenities were highlighted in the reviews provided.
Hotel with Swimming Pool
As part of the Wyndham group, this hotel likely offers a well-maintained pool, catering to business and leisure travelers. The pool is expected to meet Wyndham's standards.
Rooftop Pool Outdoor Pool
Business Hotel
Shahzan Hotel Kuantan provides essential business amenities, including meeting rooms and business services, making it suitable for business travelers. Its central location offers easy access to Kuantan's commercial and government offices.
Hotel with Parking
Shahzan Hotel Kuantan provides free parking for guests. They have on-site outdoor parking available. There are also parking spaces reserved complimentary for guests in front of the hotel.
3-Star Hotel
This hotel is centrally located and provides essential amenities, including comfortable rooms and on-site dining. Its affiliation with Wyndham adds a layer of assurance regarding quality and service standards.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool with city views and a dedicated kids' pool, offering a refreshing break with a scenic backdrop in the heart of Kuantan.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Cheap Hotel
Hotel with Rooftop Pool
Guest Reviews
Shahzan Hotel Kuantan, part of the Trademark Collection by Wyndham, boasts an exceptionally strategic location that guests consistently praise. Situated right in the heart of Kuantan, the hotel provides easy access to a multitude of city attractions, making it a convenient base for visitors. It's in close proximity to the State Mosque, Kuantan Tower and a variety of eateries, including night markets and food courts, which are all within walking distance. The hotel’s location also appeals to those looking to explore heritage streets and engage in local Muslim-friendly activities, being steps away from the mosque and other significant landmarks.
Tourists appreciate the short strolls to various shopping centers, parks and the river promenade, ensuring they don't have to venture far for entertainment. The central position also makes it ideal for business travelers, as it allows for easy commuting around the city. Despite some minor complaints about parking and elevator availability, the hotel's spot in the middle of Kuantan remains its most applauded feature. Overall, the strategic location of Shahzan Hotel Kuantan offers excellent accessibility to almost everything, making it a practical and popular choice for both leisure and business stays.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham, offers a breakfast experience that garners mixed reviews from guests. While many guests found the breakfast delicious and satisfying, praising specific dishes like nasi minyak and ayam kurma, others noted that the options were quite limited. The breakfast is generally described as flavorful and fresh, sometimes even superb with high-quality offerings that satisfy a wide array of tastes.
However, some guests emphasize the need for a more diverse menu, hoping for a wider variety of dishes, including traditional local fare such as masakan pantai timur. On the downside, a recurring comment indicates that the breakfast choices can become monotonous with some dishes being described as tasteless or overly sweet.
Despite these remarks, the friendly and efficient staff enhance the breakfast experience, making the dining process pleasant. The breakfast area is noted to be a bit cramped at times, but generally receives favorable comments for its quick service and overall quality of food. With a few tweaks to increase variety and spice up the menu, the breakfast at Shahzan Hotel Kuantan could become a standout feature for future travelers.
The dinner experience at Shahzan Hotel Kuantan, Trademark Collection by Wyndham has received mixed feedback. While many guests have praised the food, describing it as delicious, tasty and great, there are areas needing improvement. Specific dishes like the kue teo have been highlighted positively. However, there are criticisms regarding certain menu items, such as the Chef Chicken Chop, which was described as hard and difficult to chew and some of the food being tasteless. Suggestions to add more options to the existing menu were also noted. Despite some negative comments, the overall sentiment leans towards an enjoyable dining experience.
Shahzan Hotel Kuantan generally receives positive feedback for its rooms, despite some comments highlighting areas for improvement. Many guests find the rooms to be clean, comfortable and spacious, which significantly enhances their stay. The views from certain rooms are appreciated, adding to the overall experience. The amenities provided, such as irons, hairdryers, prayer mats and USB ports by the bed, cater well to the needs of the guests. Comfort levels are high with multiple reviews noting the cozy beds and quality of sleep.
However, several reviews mention that the rooms are old and in need of renovation with dated decor and amenities. The cleanliness standard appears to vary, as some guests found their rooms to be dusty or not well-prepared upon check-in. Bathrooms, although generally clean, have been noted for having issues such as dirty shower walls or small sizes.
Room size is a point of contention. While some find the rooms spacious, others feel they are too small, especially for larger parties or families. Noise levels and poor WiFi signal in certain rooms have also been highlighted as areas needing improvement.
Overall, guests appreciate the hotel's reasonable pricing and strategic location, alongside the comfortable and generally clean rooms, but there is room for enhancing the consistency and modernity of their accommodations.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham, seems to provide an overall comfortable sleeping experience for its guests with numerous positive remarks about their beds. Many reviews highlight the beds and pillows as very comfortable, ensuring a good night’s sleep. Several guests found the bedsheets soft, enhancing their comfort. The rooms generally come across as clean with spotless beds frequently mentioned.
However, it's not without its minor drawbacks. Some guests pointed out issues with stained pillow covers and bedsheets, which could use improvement. While most found the pillows comfortable, there were a few mentions of discomfort. A couple of reviews indicated concerns like a tiny, dusty bed or minor cleanliness issues under the beds.
Overall, the beds at Shahzan Hotel Kuantan receive commendation for comfort. It appears the hotel could further enhance its reputation by addressing some of the minor issues with bed linens and room cleanliness.
Shahzan Hotel Kuantan, part of the Trademark Collection by Wyndham, offers a range of experiences when it comes to cleanliness. Reviewers frequently noted that the rooms are generally clean, neat and comfortable, particularly after the hotel’s refurbishment. Guests appreciated the spotless rooms, tidy surroundings and the cozy, clean atmosphere.
However, the hotel’s housekeeping has room for improvement. While the room and bathroom cleanliness frequently receive positive feedback, there are recurring mentions of minor issues such as dusty carpets, stained pillow covers and occasional mold patches on curtains. Some guests found specific areas, like toilet bowls and showers, not up to their cleanliness expectations.
Despite the contrasting reviews, the overall impression is that Shahzan Hotel tries to maintain a clean and pleasant environment, though enhancing their housekeeping efforts would further elevate the guest experience.
The reviews for Shahzan Hotel Kuantan, Trademark Collection by Wyndham highlight a predominantly positive experience with the hotel staff. Guests frequently mentioned the friendliness, helpfulness and courteous nature of the staff, particularly those at the reception and front desk. Many guests found the reception to be welcoming, efficient and professional, contributing to a pleasant stay. The staff were often described as very kind, amiable and polite and their service was noted to be fast and good.
However, there were a few mentions of less positive experiences, including some guests feeling that the staff were not properly trained or cooperative. There were occasional comments about language barriers, slow service and unprofessional behavior from certain staff members. Despite these isolated incidents, the overarching sentiment from most reviews leaned towards a positive assessment of the staff's attitude and service with many guests appreciating their friendly and helpful demeanor. Overall, the hotel’s staff is regarded as a standout feature, enhancing the guest experience with their courteous and friendly approach.
Shahzan Hotel Kuantan offers free WiFi to its guests with a number of positive remarks indicating that the WiFi is very good in some areas and even fast at times. However, several reviews pointed out issues with weak or poor WiFi signals and some guests experienced difficulties such as non-working guest WiFi, slow connections or a complete lack of access, especially in specific rooms like room 513. Overall, while the hotel provides complimentary WiFi, the consistency and strength of the connection seem to vary.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham offers a satisfactory swimming experience with several positive attributes highlighted by guests. The pool area, often described as clean, provides a pleasant environment with good views, making it a relaxing spot for families. It's particularly well-suited for children, featuring a fun and kid-friendly section. Parents have appreciated this space where both they and their children can enjoy their time together.
The outdoor pool is noted for its size, being large enough to accommodate a good number of guests comfortably. Despite some mentions of the pool appearing slightly aged and requiring an upgrade, the overall cleanliness makes it an appealing spot. The presence of many facilities at a reasonable price further adds to the value of the swimming experience at this hotel.
However, there were some mixed feelings about the cleanliness and maintenance of the pool with a few guests noting that it needed more attention. Additionally, while the pool's size was generally appreciated, there were comments suggesting it felt small at times. Nonetheless, the swimming pool remains a favorable feature for most visitors, offering a decent place to relax and enjoy during their stay.
Shahzan Hotel Kuantan faces consistent feedback regarding its parking facilities. Numerous guests have noted that the parking is limited and often insufficient, which can make finding a spot challenging, particularly during peak hours. The basement parking, while available, is frequently described as narrow and cramped, creating difficulties for drivers maneuvering their vehicles. Additionally, the underground area has been mentioned to feel somewhat unsafe due to poor lighting and an overall eerie atmosphere.
Despite these limitations, some guests have found the parking somewhat convenient. There are ample parking spaces available outside the hotel and these are free during weekends, providing a suitable alternative for visitors. On the whole, the hotel's parking facilities could benefit from improvements in space organization and security to enhance the guest experience.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham, is recognized as a family-friendly destination, delivering an enjoyable experience for those traveling with children. Many guests appreciate the comfortable and accommodating facilities, highlighting the hotel's child-friendly atmosphere. For families on vacation, the hotel provides memorable moments, ensuring that children are happy and entertained during their stay.
However, managing many children, especially babies and toddlers, might pose a challenge due to space constraints in the rooms. Some guests indicated that the family rooms might be insufficient for larger families and that bathing children can be difficult. Despite these minor drawbacks, the hotel is still highly recommended for family trips, offering a pleasant experience for both parents and children. The pool is particularly noted for being childlike, adding to the overall family enjoyment. Overall, Shahzan Hotel is seen as a favorable choice for creating spectacular family moments and memorable souvenirs.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham, enjoys a favorable location for guests interested in exploring the city's vibrant nightlife and local attractions. It is situated conveniently close to a variety of restaurants, making dining out easy and enjoyable. The hotel is also in proximity to a lively night market, providing guests with an opportunity to experience local culture and shop for unique items. Additionally, visitors can take a short walk to Shell Park and enjoy bustling car boot sales in the area. Despite being in the town center, the hotel remains relatively quiet, especially on weekdays, offering a peaceful retreat amidst the city's activities.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham offers value for money with its affordably priced accommodations. Though it is officially rated as a three-star hotel, many guests feel that it surpasses the typical expectations for this category, providing better than three-star accommodation. The hotel has undergone renovations and is well-maintained, which adds to its appeal. While some guests suggest that it might be inaccurately labeled with its three-star rating, others find it appropriate for the price level and sufficient for a short stay. Notably, its pricing makes it a competitive choice among other three-star options.
Shahzan Hotel Kuantan, Trademark Collection by Wyndham, offers an experience suitable for business travelers. The hotel is centrally located, making it a strategic choice for business purposes. Guests find it good for business trips and the strategic location further supports this. Although there are no specific business amenities reported, the hotel maintains a four-star standard with bag storage available and a conveniently central venue. Breakfast routines are managed well with effective SOPs and while the building is older, it has been renovated and maintained nicely.
The outdoor pool at Shahzan Hotel Kuantan, Trademark Collection by Wyndham, effectively caters to families, providing a child-friendly environment that fulfills children's needs. Visitors can enjoy a pool experience without stringent time restrictions, allowing for more flexibility and leisure. Although some guests noted that certain facilities were missed, the pool's location offers beautiful views, including a glimpse of Menara Kuantan, enhancing the overall experience.
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Location
Tourists appreciate the short strolls to various shopping centers, parks and the river promenade, ensuring they don't have to venture far for entertainment. The central position also makes it ideal for business travelers, as it allows for easy commuting around the city. Despite some minor complaints about parking and elevator availability, the hotel's spot in the middle of Kuantan remains its most applauded feature. Overall, the strategic location of Shahzan Hotel Kuantan offers excellent accessibility to almost everything, making it a practical and popular choice for both leisure and business stays.
Breakfast
However, some guests emphasize the need for a more diverse menu, hoping for a wider variety of dishes, including traditional local fare such as masakan pantai timur. On the downside, a recurring comment indicates that the breakfast choices can become monotonous with some dishes being described as tasteless or overly sweet.
Despite these remarks, the friendly and efficient staff enhance the breakfast experience, making the dining process pleasant. The breakfast area is noted to be a bit cramped at times, but generally receives favorable comments for its quick service and overall quality of food. With a few tweaks to increase variety and spice up the menu, the breakfast at Shahzan Hotel Kuantan could become a standout feature for future travelers.
Dinner
Rooms
However, several reviews mention that the rooms are old and in need of renovation with dated decor and amenities. The cleanliness standard appears to vary, as some guests found their rooms to be dusty or not well-prepared upon check-in. Bathrooms, although generally clean, have been noted for having issues such as dirty shower walls or small sizes.
Room size is a point of contention. While some find the rooms spacious, others feel they are too small, especially for larger parties or families. Noise levels and poor WiFi signal in certain rooms have also been highlighted as areas needing improvement.
Overall, guests appreciate the hotel's reasonable pricing and strategic location, alongside the comfortable and generally clean rooms, but there is room for enhancing the consistency and modernity of their accommodations.
Beds
However, it's not without its minor drawbacks. Some guests pointed out issues with stained pillow covers and bedsheets, which could use improvement. While most found the pillows comfortable, there were a few mentions of discomfort. A couple of reviews indicated concerns like a tiny, dusty bed or minor cleanliness issues under the beds.
Overall, the beds at Shahzan Hotel Kuantan receive commendation for comfort. It appears the hotel could further enhance its reputation by addressing some of the minor issues with bed linens and room cleanliness.
Cleanliness
However, the hotel’s housekeeping has room for improvement. While the room and bathroom cleanliness frequently receive positive feedback, there are recurring mentions of minor issues such as dusty carpets, stained pillow covers and occasional mold patches on curtains. Some guests found specific areas, like toilet bowls and showers, not up to their cleanliness expectations.
Despite the contrasting reviews, the overall impression is that Shahzan Hotel tries to maintain a clean and pleasant environment, though enhancing their housekeeping efforts would further elevate the guest experience.
Staff
However, there were a few mentions of less positive experiences, including some guests feeling that the staff were not properly trained or cooperative. There were occasional comments about language barriers, slow service and unprofessional behavior from certain staff members. Despite these isolated incidents, the overarching sentiment from most reviews leaned towards a positive assessment of the staff's attitude and service with many guests appreciating their friendly and helpful demeanor. Overall, the hotel’s staff is regarded as a standout feature, enhancing the guest experience with their courteous and friendly approach.
Wi-Fi
Pool
The outdoor pool is noted for its size, being large enough to accommodate a good number of guests comfortably. Despite some mentions of the pool appearing slightly aged and requiring an upgrade, the overall cleanliness makes it an appealing spot. The presence of many facilities at a reasonable price further adds to the value of the swimming experience at this hotel.
However, there were some mixed feelings about the cleanliness and maintenance of the pool with a few guests noting that it needed more attention. Additionally, while the pool's size was generally appreciated, there were comments suggesting it felt small at times. Nonetheless, the swimming pool remains a favorable feature for most visitors, offering a decent place to relax and enjoy during their stay.
Parking
Despite these limitations, some guests have found the parking somewhat convenient. There are ample parking spaces available outside the hotel and these are free during weekends, providing a suitable alternative for visitors. On the whole, the hotel's parking facilities could benefit from improvements in space organization and security to enhance the guest experience.
Family
However, managing many children, especially babies and toddlers, might pose a challenge due to space constraints in the rooms. Some guests indicated that the family rooms might be insufficient for larger families and that bathing children can be difficult. Despite these minor drawbacks, the hotel is still highly recommended for family trips, offering a pleasant experience for both parents and children. The pool is particularly noted for being childlike, adding to the overall family enjoyment. Overall, Shahzan Hotel is seen as a favorable choice for creating spectacular family moments and memorable souvenirs.
Nightlife
3 Star
Business
Outdoor Pool
Yes, Shahzan Hotel Kuantan, Trademark Collection by Wyndham has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Shahzan Hotel Kuantan, Trademark Collection by Wyndham.
No, Shahzan Hotel Kuantan, Trademark Collection by Wyndham doesn't allow dogs.
Yes, parking facilities are available at Shahzan Hotel Kuantan, Trademark Collection by Wyndham.
No, Shahzan Hotel Kuantan, Trademark Collection by Wyndham doesn't have a gym.
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