The Robertson Kuala Lumpur
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Summary of reviewsThe Robertson Kuala Lumpur consistently receives praise from guests for its prime location in the heart of Kuala Lumpur, offering easy access to key attractions like Bukit Bintang, Petaling Street, Chinatown and Jalan Alor. The proximity to shopping malls, eateries, vibrant night markets and efficient public transport links further enhances its appeal, making it a convenient base for exploring the city. Additionally, the availability of multiple convenience stores, restaurants and a café within the complex adds to its practicality.
The rooms at The Robertson Kuala Lumpur provide a mixed bag of experiences. On the positive side, guests highlight the spaciousness and modern interior design with many appreciating comfort features such as washing machines, stylish decor and comfy beds. The stunning views, especially those overlooking KL Tower, add to the positive experience. However, issues with cleanliness and maintenance are recurring themes with reports of dust, ants and unpleasant odors. Some guests found discrepancies between the online photos and the actual condition of the rooms, expressing concerns about small living spaces and upkeep.
Cleanliness receives mixed feedback with guests praising the clean, spacious and contemporary accommodations and well-maintained facilities like the swimming pool. However, numerous reviews point out significant issues, including dirty rooms, dusty interiors, unclean bathrooms and the presence of insects. Unpleasant smells and poor maintenance further detract from some visitors' experiences.
Staff service also garners mixed reviews. Many guests appreciate the friendly, professional and accommodating nature of the staff, praising the reception team for excellent communication and responsiveness. However, there are notable instances of inconsistency with some guests reporting rude or unhelpful staff, impacting their overall stay.
The WiFi service at The Robertson Kuala Lumpur is another mixed aspect. While some guests enjoy fast and reliable connectivity, others experience slow speeds and frequent outages, indicating variability in the quality of the internet provided.
The pool area is a standout feature, frequently receiving high marks for its spacious design, beautiful aesthetics and excellent amenities, including a dedicated kids pool, a play area, a gym and a jacuzzi. The rooftop pool, in particular, is noted for offering stunning views, making it a major highlight for guests. Nonetheless, occasional mentions of cleanliness issues suggest a need for better maintenance.
Parking facilities are highly appreciated for being spacious, safe and well-secured with each booking receiving an allocated free parking spot. Despite minor inconveniences, such as parking being located on level 5 and limited parking for additional visitors, guests generally find the parking amenities favorable.
Lastly, the beds are noted for their comfort with many guests appreciating different bed types and clean bedding. However, there are concerns about mattress quality with some reports of uncomfortable or worn-out mattresses and flat pillows.
Overall, while The Robertson Kuala Lumpur shines with its convenient location, spacious and stylish rooms and excellent pool facilities, addressing the highlighted issues in cleanliness, maintenance and service consistency could significantly enhance the guest experience.
Categories
The rooms at The Robertson Kuala Lumpur provide a mixed bag of experiences. On the positive side, guests highlight the spaciousness and modern interior design with many appreciating comfort features such as washing machines, stylish decor and comfy beds. The stunning views, especially those overlooking KL Tower, add to the positive experience. However, issues with cleanliness and maintenance are recurring themes with reports of dust, ants and unpleasant odors. Some guests found discrepancies between the online photos and the actual condition of the rooms, expressing concerns about small living spaces and upkeep.
Cleanliness receives mixed feedback with guests praising the clean, spacious and contemporary accommodations and well-maintained facilities like the swimming pool. However, numerous reviews point out significant issues, including dirty rooms, dusty interiors, unclean bathrooms and the presence of insects. Unpleasant smells and poor maintenance further detract from some visitors' experiences.
Staff service also garners mixed reviews. Many guests appreciate the friendly, professional and accommodating nature of the staff, praising the reception team for excellent communication and responsiveness. However, there are notable instances of inconsistency with some guests reporting rude or unhelpful staff, impacting their overall stay.
The WiFi service at The Robertson Kuala Lumpur is another mixed aspect. While some guests enjoy fast and reliable connectivity, others experience slow speeds and frequent outages, indicating variability in the quality of the internet provided.
The pool area is a standout feature, frequently receiving high marks for its spacious design, beautiful aesthetics and excellent amenities, including a dedicated kids pool, a play area, a gym and a jacuzzi. The rooftop pool, in particular, is noted for offering stunning views, making it a major highlight for guests. Nonetheless, occasional mentions of cleanliness issues suggest a need for better maintenance.
Parking facilities are highly appreciated for being spacious, safe and well-secured with each booking receiving an allocated free parking spot. Despite minor inconveniences, such as parking being located on level 5 and limited parking for additional visitors, guests generally find the parking amenities favorable.
Lastly, the beds are noted for their comfort with many guests appreciating different bed types and clean bedding. However, there are concerns about mattress quality with some reports of uncomfortable or worn-out mattresses and flat pillows.
Overall, while The Robertson Kuala Lumpur shines with its convenient location, spacious and stylish rooms and excellent pool facilities, addressing the highlighted issues in cleanliness, maintenance and service consistency could significantly enhance the guest experience.
Apartment with Swimming Pool
Infinity Pool Rooftop Pool Children's Pool Panoramic View Pool Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
3-Star Apartment
Apartment with Infinity Pool
Apartment with Outdoor Pool
Apartment with Panoramic View Pool
Apartment with Children's Pool
Apartment with Rooftop Pool
Guest Reviews
The Robertson Kuala Lumpur enjoys high praise for its prime and convenient location, placing guests in the heart of Kuala Lumpur. Positioned close to key attractions such as Bukit Bintang, Petaling Street, Chinatown and Jalan Alor, it offers easy access to shopping malls, eateries and vibrant night markets. The hotel's proximity to various public transport links further enhances its accessibility, making it simple for visitors to explore the city.
Guests appreciate the availability of multiple convenience stores, restaurants and a café within the complex, praising the strategic location for both its practical and recreational opportunities. The central setting is ideal for those looking to experience the best of what Kuala Lumpur has to offer, including stunning city views from the apartments, especially of KL Tower.
Despite minimal critique regarding location, the overwhelming sentiment highlights The Robertson Kuala Lumpur as a well-located and well-equipped accommodation choice, making it an excellent base for exploring the city’s attractions and enjoying its lively neighborhood.
The Robertson Kuala Lumpur offers a mix of experiences when it comes to room accommodations. Spaciousness is one of the highlights with many guests appreciating the large, comfortable apartments equipped with everything needed, including washing machines. The modern interior design and clean environment of the rooms often left a positive impression with some noting the stylish decor and comfy beds. The views, particularly those overlooking KL Tower, were also highlighted as a plus.
However, not all reviews were glowing. Issues with cleanliness and maintenance were common with reports of ants, dust and unpleasant odors in some units. The discrepancy between online photos and the actual condition of the rooms was noted, along with concerns over small and somewhat cramped living spaces in certain units. The lack of air conditioning in some bedrooms and the overall upkeep, such as soiled curtains and worn-out furnishings, were points of contention.
Despite these drawbacks, the location is deemed convenient and the rooms generally provide a comfortable stay, especially for those prioritizing vicinity to shopping areas and city attractions. For larger groups, some units may not meet expectations due to limited seating and compact spaces partitioned to create additional rooms. Nonetheless, for those who value space and a convenient location, The Robertson Kuala Lumpur can still offer a satisfactory experience.
The beds at The Robertson Kuala Lumpur receive mixed feedback from guests. Many guests found the beds to be comfortable, describing them as comfy and great. Several appreciated the provision of different bed types, such as queen beds and single beds, which suited their needs. Cleanliness of the bedding also received positive remarks from some guests, who noted that the bedding was clean.
However, not all reviews were positive. There were mentions of uncomfortable mattresses with some guests finding them worn out or even broken. Occasional comments highlighted issues such as dirty beds or flat pillows, which detracted from the overall experience. While the positive feedback on comfort is encouraging, it appears that there is room for improvement in terms of mattress quality and cleanliness.
The Robertson Kuala Lumpur has received mixed reviews regarding cleanliness from its guests. On a positive note, many have praised the property for its clean, spacious and contemporary accommodations. Descriptions frequently mentioned clean and comfortable rooms, modern interiors and well-maintained facilities. Guests also highlighted the clean swimming pool and overall clean environment.
However, numerous reviews pointed out areas needing significant improvement. Common complaints included dirty rooms, dusty interiors and unclean bathrooms. Several guests reported musty odors, unclean curtains and worn-out shower hoses. Some reviews mentioned the presence of bugs, ants and mosquitoes in the rooms and issues with poor maintenance and housekeeping services. The property's hallways and specific areas like the swimming pool and parking spaces also faced criticism for their cleanliness. Additionally, some guests experienced foul smells throughout their stay, further affecting their overall experience.
In summary, while The Robertson Kuala Lumpur presents a clean and comfortable setting for many, addressing the highlighted cleanliness issues could enhance the experience for future guests.
The Robertson Kuala Lumpur receives a mixed bag of reviews concerning its staff. Many guests highlight the positive aspects, appreciating the excellent service orientation and the helpful, friendly nature of the staff. The reception team, in particular, earns praise for being very accommodating and responsive to inquiries with some noting great communication even before check-in. Guests also find the staff professional and always ready to assist when needed, making the stay for families peaceful and enjoyable.
However, there are several contrasting opinions. Some guests describe experiences where the staff were rude, unresponsive or unhelpful, which significantly impacted their stay. It is also mentioned that security personnel and specific protocols, such as attire requirements at the pool, are points of contention.
Overall, while many found the service commendable and the staff friendly and professional, there are notable instances of dissatisfaction that suggest inconsistent service levels.
The WiFi at The Robertson Kuala Lumpur receives mixed reviews from guests. While some report enjoying fast and reliable internet, others experience slow speeds and frequent connectivity issues. For some, the WiFi was non-functional or inconsistent throughout their stay, impacting access to both internet and television. Despite some positive remarks about the good WiFi connection, there are enough reports of poor or non-existent service to suggest variability in the quality of the internet provided.
The pool at The Robertson Kuala Lumpur consistently receives high marks from guests for its spacious design and beautiful aesthetics. Guests particularly appreciate the large swimming pool, which includes a dedicated kids pool and play area and commend the good facilities available. The rooftop pool is frequently highlighted as a fabulous spot with stunning views, adding an extra layer of appeal to the hotel's offerings. Visitors note the excellent amenities, including a pool table and darts, a gym and a jacuzzi, which enhance the overall experience. Cleanliness appears to be generally good, although some reviews mention instances of the pool being dirty and in need of better maintenance. Despite this, the majority of feedback lauds the pool as a major highlight of the stay, making it a noteworthy feature for prospective guests looking for a relaxing retreat in a convenient location.
The Robertson Kuala Lumpur offers commendable parking facilities, highly appreciated by guests. The property ensures that each booking gets one allocated and free parking spot, which many find to be spacious, safe and well-secured. Despite parking being located on level 5, which some might find slightly inconvenient, the parking area overall is noted for its excellent condition. Additionally, the convenience of parking facilities, such as the easy check-in process and accessible parking lots, adds to the overall positive experience for guests. However, a few guests highlighted the lack of sufficient parking for additional visitors and suggested the hotel should provide more visitor parking without extra charges. Ultimately, guests find the parking amenities at The Robertson Kuala Lumpur to be favorable and reassuring.
The outdoor pool area at The Robertson Kuala Lumpur consistently impresses visitors. Featuring a large Olympic-sized swimming pool, guests rave about its excellent facilities and lenient rules that enhance the overall experience. The space also includes a relaxing jacuzzi, adding to the variety of aquatic options. Moreover, the pool area is complemented by a sky garden, providing a scenic view that enriches the ambiance. With ample space and high-quality amenities, the pool at The Robertson is a standout feature that meets the expectations of discerning travelers.
Location Show Map
Location
Guests appreciate the availability of multiple convenience stores, restaurants and a café within the complex, praising the strategic location for both its practical and recreational opportunities. The central setting is ideal for those looking to experience the best of what Kuala Lumpur has to offer, including stunning city views from the apartments, especially of KL Tower.
Despite minimal critique regarding location, the overwhelming sentiment highlights The Robertson Kuala Lumpur as a well-located and well-equipped accommodation choice, making it an excellent base for exploring the city’s attractions and enjoying its lively neighborhood.
Rooms
However, not all reviews were glowing. Issues with cleanliness and maintenance were common with reports of ants, dust and unpleasant odors in some units. The discrepancy between online photos and the actual condition of the rooms was noted, along with concerns over small and somewhat cramped living spaces in certain units. The lack of air conditioning in some bedrooms and the overall upkeep, such as soiled curtains and worn-out furnishings, were points of contention.
Despite these drawbacks, the location is deemed convenient and the rooms generally provide a comfortable stay, especially for those prioritizing vicinity to shopping areas and city attractions. For larger groups, some units may not meet expectations due to limited seating and compact spaces partitioned to create additional rooms. Nonetheless, for those who value space and a convenient location, The Robertson Kuala Lumpur can still offer a satisfactory experience.
Beds
However, not all reviews were positive. There were mentions of uncomfortable mattresses with some guests finding them worn out or even broken. Occasional comments highlighted issues such as dirty beds or flat pillows, which detracted from the overall experience. While the positive feedback on comfort is encouraging, it appears that there is room for improvement in terms of mattress quality and cleanliness.
Cleanliness
However, numerous reviews pointed out areas needing significant improvement. Common complaints included dirty rooms, dusty interiors and unclean bathrooms. Several guests reported musty odors, unclean curtains and worn-out shower hoses. Some reviews mentioned the presence of bugs, ants and mosquitoes in the rooms and issues with poor maintenance and housekeeping services. The property's hallways and specific areas like the swimming pool and parking spaces also faced criticism for their cleanliness. Additionally, some guests experienced foul smells throughout their stay, further affecting their overall experience.
In summary, while The Robertson Kuala Lumpur presents a clean and comfortable setting for many, addressing the highlighted cleanliness issues could enhance the experience for future guests.
Staff
However, there are several contrasting opinions. Some guests describe experiences where the staff were rude, unresponsive or unhelpful, which significantly impacted their stay. It is also mentioned that security personnel and specific protocols, such as attire requirements at the pool, are points of contention.
Overall, while many found the service commendable and the staff friendly and professional, there are notable instances of dissatisfaction that suggest inconsistent service levels.
Wi-Fi
Pool
Parking
Outdoor Pool
Yes, The Robertson Kuala Lumpur has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at The Robertson Kuala Lumpur.
No, The Robertson Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at The Robertson Kuala Lumpur.
No, The Robertson Kuala Lumpur doesn't have a gym.
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