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The Platinum KLCC

Kuala Lumpur , 1020 Jalan Sultan Ismail (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Platinum KLCC in Kuala Lumpur is highly regarded for its prime location, offering guests easy access to major city attractions like the Petronas Twin Towers and Kampung Baru street. Visitors appreciate the hotel's proximity to shopping destinations and its stunning views, making it a desirable choice for those looking to experience Kuala Lumpur's vibrant atmosphere. The rooftop infinity pool is another standout feature, praised for its impressive design and magnificent views that enhance the overall stay.

However, the hotel struggles with cleanliness and maintenance issues, with guests reporting dust, unwashed linens, and stagnant water in bathrooms. This perceived discrepancy between online photos and the actual state of the rooms has led to disappointment. Impersonal service experiences, such as lengthy waits for key access and slow repairs, also mar the guest experience.

Staff reviews are mixed, with efficient check-in and check-out processes being positive highlights. Nonetheless, communication issues and perceptions of rudeness detract from the overall comfort. Bedding and sleep quality are noted as areas needing improvement, with concerns about uncomfortable mattresses and bedding cleanliness affecting guest satisfaction.

Overall, while The Platinum KLCC offers a remarkable location and pool experience, enhancements in cleanliness, service, and bedding quality are necessary to fully meet guest expectations.
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Apartment with Swimming Pool

Infinity Pool Rooftop Pool Children's Pool Outdoor Pool

Apartment with Parking

Accessible Apartment

Apartment with Infinity Pool

Apartment with Outdoor Pool

Apartment with Children's Pool

Apartment with Rooftop Pool

Room Types

Studio Apartment The pool with a view is a top feature of this apartment. This spacious apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a microwave and an electric kettle. The apartment is furnished with a desk and a seating area and offers air conditioning, soundproof walls and city views. The unit offers 1 bed and 3 futons.

Two-Bedroom Apartment This apartment's special feature is the pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bath. The fully equipped kitchen features a stovetop, a refrigerator, a microwave and an electric kettle. The air-conditioned apartment provides a flat-screen TV with satellite channels, a washing machine, soundproof walls, a seating area as well as city views. The unit offers 1 bed and 3 futons.

Two-Bedroom Apartment This apartment offers a pool with a view. This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, a microwave and an electric kettle. The apartment is furnished with a desk and a seating area and features air conditioning, soundproof walls and city views. The unit has 2 beds and 5 futons.

Two-Bedroom Apartment The pool with a view is the standout feature of this apartment. This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a microwave and an electric kettle. The apartment is furnished with a desk and a seating area and offers air conditioning, soundproof walls and city views. The unit has 2 beds and 5 futons.

Two-Bedroom Apartment The pool with a view is the standout feature of this apartment. This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a microwave and an electric kettle. The apartment is furnished with a desk and a seating area and features air conditioning, soundproof walls and city views. The unit has 3 beds and 4 futons.

Two-Bedroom Apartment Guests will have a special experience as the apartment offers a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The fully equipped kitchen features a stovetop, a refrigerator, a microwave and an electric kettle. The air-conditioned apartment provides a flat-screen TV with satellite channels, a washing machine, soundproof walls, a seating area as well as city views. The unit offers 2 beds and 2 futons.

Two-Bedroom Apartment Guests will have a special experience as the apartment features a pool with a view. This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a microwave and an electric kettle. The air-conditioned apartment offers a flat-screen TV with satellite channels, a washing machine, soundproof walls, a seating area as well as city views. The unit has 2 beds and 3 futons.

Guest Reviews

Location

Nestled in the heart of the city, The Platinum KLCC boasts a prime location that delights travelers with its accessibility and breathtaking views. Guests rave about the convenience of being within walking distance to key attractions such as the iconic Petronas Twin Towers and the lively Kampung Baru street, brimming with local food shops. The ease of access to public transportation, including the monorail and MRT, makes exploring the city a breeze. The hotel offers a strategic position for tourists, placing them near popular shopping spots like Pavilion Mall and essential amenities such as grocery stores and restaurants. Visitors are particularly captivated by the stunning views available from the hotel, adding a touch of luxury to their stay. Despite some remarks on hygiene improvements, the combination of location and captivating views make The Platinum KLCC a sought-after choice for those looking to enjoy Kuala Lumpur's vibrant atmosphere.

Beds

Travelers staying at The Platinum KLCC have highlighted a number of concerns regarding the bedding and overall sleep experience at the hotel. One common theme is the discomfort of the beds, with guests mentioning issues such as poor-quality mattresses and creaky bed frames that can disturb sleep. Additionally, the cleanliness of the bedding has been questioned, with some reviews noting dirty or unchanged sheets, as well as pillow and mattress covers that failed to meet expectations.

The hotel provides extra mattresses for larger groups, which have been described as old and not particularly comfortable, with pillows considered cheap and worn out. This aspect of the accommodation may detract from the overall experience for guests requiring additional sleeping arrangements. While the hotel offers basic amenities like towels, reviews suggest these are not regularly exchanged, which may be disappointing for guests expecting a higher standard of service.

Overall, while The Platinum KLCC presents some positive aspects, the bedding and sleep quality could benefit from improvements to meet guest expectations more effectively.

Cleanliness

The Platinum KLCC in Kuala Lumpur has received significant feedback regarding its cleanliness, which appears to be a recurring issue for many guests. Several reviews highlight concerns about the overall hygiene and maintenance of the apartments, with reports of dusty floors, unwashed linens, and stagnant water in the bathroom and sink. Guests have noted the presence of unpleasant smells, including tobacco, upon entering their accommodations. Moreover, some areas of the apartment seem to be in dire need of refurbishment and more thorough cleaning. The perceived discrepancy between online photos and the actual state of the rooms also added to guests' disappointments. Although the convenience of conducting all processes via WhatsApp was mentioned, the impersonal service experience left much to be desired, especially when coupled with the lengthy wait to receive key access and the lack of prompt repairs for issues like broken toilet doors. Overall, maintaining better hygiene standards and ensuring regular upkeep is essential for enhancing the guest experience at this establishment.

Staff

At The Platinum KLCC, the staff has received mixed reviews from guests. Among the highlights, Beatrice stands out as a particularly helpful point of contact, providing excellent assistance throughout guests' stays. Additionally, both check-in and check-out processes are noted to be efficient and smooth, which contributes positively to the overall experience. However, there are concerns about communication issues, with some guests reporting slow responses and poor service. A few take issue with the requirement for deposit transfers via PayPal, describing it as inconvenient. Furthermore, several guests mention that the staff, primarily composed of foreigners, were perceived as rude and unhelpful, which detracted from their comfort during their visit.

Pool

The swimming pool at The Platinum KLCC is a standout feature, with guests consistently praising its beauty and impressive design. Located on the rooftop, guests enjoy a breathtaking view from this infinity pool, offering a picturesque backdrop that enhances their swimming experience. Positioned between the 51st and 55th floors, this pool not only boasts a spectacular vantage point but also offers ample space and outstanding facilities, creating a truly memorable experience for visitors. The combination of an attractive environment and magnificent views makes the pool a highlight for those staying at the hotel.

Yes, The Platinum KLCC has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Rooftop Pool, Outdoor Pool.

No, a spa isn't available at The Platinum KLCC.

No, The Platinum KLCC doesn't allow dogs.

Yes, parking facilities are available at The Platinum KLCC.

No, The Platinum KLCC doesn't have a gym.

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