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Summary of reviewsThe Kuala Lumpur Journal Hotel receives high praise for its prime location in the bustling Bukit Bintang area, making it an excellent base for exploring Kuala Lumpur. Guests appreciate the convenient access to popular attractions, dining, shopping, entertainment options and public transport links, yet the hotel maintains a quiet retreat atmosphere.
The breakfast at the hotel is generally well-received, offering a mix of traditional Asian and Western cuisines. The quality, taste and variety are often commended, though some guests desire more options, especially for vegetarians. The rooftop bar and pool area are highlighted as fantastic places to unwind with excellent views and a cozy, fun atmosphere, although the on-site dining options could see some improvement.
Rooms at the hotel are spacious, clean and modern, providing a comfortable and stylish environment with large, well-maintained bathrooms and ample natural light. Some minor issues with noise and outdated fittings are noted, but the positive aspects like good views and clean facilities outweigh these concerns.
The hotel stands out for its commitment to cleanliness with many guests praising the spotless nature of rooms and common areas, thanks to the diligent housekeeping staff. Staff members are consistently described as friendly, helpful and professional, enhancing the overall guest experience with their attentiveness and efficient service.
While the free wifi has received mixed reviews, it is often praised for being fast and reliable in public areas with some fluctuations in the rooms. The gym is appreciated for its basic workout functionality but could benefit from better maintenance and more equipment. The rooftop pool is praised for its design and atmosphere, though some refurbishments could enhance the experience further.
Parking facilities are a point of contention with limited and often crowded spaces, cumbersome navigation and no free parking available, despite some positives like secure basement parking. For families, the hotel offers spacious and practical family rooms, friendly staff and a pleasant rooftop pool, making it a suitable choice, though the immediate neighborhood may not be ideal for everyone.
Overall, The Kuala Lumpur Journal Hotel offers a central, comfortable and convenient stay with excellent amenities and a friendly atmosphere, making it a strong choice for travelers looking to experience the vibrant life of Kuala Lumpur. Show more
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Hotel near Nightlife Spots
Located off Jalan Sultan Ismail, The Kuala Lumpur Journal Hotel offers a vibrant atmosphere with a rooftop pool and bar. It provides a fun and social environment, ideal for guests looking to enjoy Kuala Lumpur's nightlife.
4-Star Hotel
The Kuala Lumpur Journal Hotel is a stylish hotel known for its central location and comfortable accommodations. It offers a unique experience with its blend of modern design and convenient amenities.
Hotel with Rooftop Pool
The rooftop pool boasts stunning views and a relaxing atmosphere. The addition of a rooftop bar creates a delightful setting for guests to unwind. The rooftop pool area is described as nice and charming.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Salt water
The pool also has:
Pool bar
Answers last updated by The Kuala Lumpur Journal Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Deluxe King RoomThis room is fitted with a king bed. A satellite TV and a wireless Bluetooth speaker are also included. The en suite bathroom has a rain shower and toiletries.
This room offers a package that includes complimentary daily refreshments, including one hour of free-flow wine.
Deluxe Triple RoomThis room is suitable for 3 persons. A satellite TV and a wireless Bluetooth speaker are also included. The en suite bathroom has a rain shower and toiletries.
This room offers a package that includes complimentary daily refreshments, including one hour of free-flow wine.
Family RoomProviding free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The family room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with streaming services. The unit offers 2 beds.
Free Flow Coffee & Tea and Cookies at KKJ Lounge/ Coffee-House from 3pm - 5pm only for Genius Members
Premier KingThe double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bidet. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a sofa and a flat-screen TV with streaming services. The unit has 1 bed.
This room offers a package that includes complimentary daily refreshments, including one hour of free-flow wine.
Premier TripleOffering free toiletries, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The triple room offers air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with streaming services. The unit offers 2 beds.
This room offers a package that includes complimentary daily refreshments, including one hour of free-flow wine.
Deluxe Family RoomOffering free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This family room is air-conditioned and features a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a wardrobe. The unit offers 2 beds.
This room offers a package that includes complimentary daily refreshments, including one hour of free-flow wine.
Junior Family RoomProviding free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The family room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
The Kuala Lumpur Journal Hotel is highly praised for its prime location in the bustling Bukit Bintang area, making it a great base for exploring Kuala Lumpur. Situated within walking distance of popular attractions such as Jalan Alor food market, Petronas Towers and numerous shopping malls like Pavilion KL, it provides easy access to the city's best dining, shopping and entertainment options. Guests appreciate its proximity to various public transport links, including the monorail and MRT stations, which make navigating the city convenient. The surrounding area offers a plethora of restaurants, bars and street food vendors, catering to diverse culinary tastes. The hotel's location also ensures that guests are right in the heart of the action, yet the establishment itself remains a quiet and comfortable retreat. With all major attractions and amenities just a stone's throw away, The Kuala Lumpur Journal Hotel offers unparalleled convenience for travelers looking to experience the vibrant life of Kuala Lumpur.
Breakfast
The Kuala Lumpur Journal Hotel offers a breakfast experience that is generally well-received by guests. Many visitors praise the breakfast as tasty, delicious and of excellent quality with some even describing it as amazing, superb or top-notch. The buffet is often highlighted for its great variety, offering a mix of traditional Asian and Western cuisines to cater to diverse palates. Guests appreciate the hearty, rich and plentiful selections available, which often include options for Chinese, Indian, Malay and Western dishes.
The breakfast service stands out for its friendliness and organization with some guests mentioning the accommodating and helpful breakfast staff. The food at the breakfast buffet is frequently commended for its excellent quality originality and the presence of both nutritious and indulgent options. The inclusion of items like free coffee, tea and snacks in the lobby adds to the positive experience.
However, some guests feel that the breakfast could benefit from more variety and could be more extensive. There are comments about the breakfast being somewhat basic, limited in choice or not varied enough, particularly for vegetarians or those preferring international selections. Despite these critiques, the overall feedback leans toward a satisfying and enjoyable breakfast experience, making it a notable feature of the hotel stay.
Dinner
The Kuala Lumpur Journal Hotel offers a variety of dining experiences that have received mixed reviews from guests. Many praised the great local food and fabulous dining options available in and around the hotel. The on-site restaurant has been described as nice and brilliant, although there are limited room service options and some guests mentioned that the hotel's commitment to improving these services could be better.
Numerous guests were delighted by the rooftop bar and pool area, citing it as a fantastic place to unwind with great views and excellent drinks. The bar serves tasty snacks and the environment is cozy and fun, making it a popular spot for many visitors. The pool on the 11th floor particularly stood out for its charming ambiance.
However, some guests noted the lack of a comprehensive restaurant within the hotel itself, pointing out a mediocre breakfast and limited lunch choices. Delays in food service and the quality of certain meals were areas cited for improvement. Despite these critiques, the hotel’s prime location near many Indian restaurants, local eateries and various dining options provided plenty of alternatives for guests.
Overall, although the dining options within the hotel had room for improvement, the nearby local food scene and the delightful rooftop bar made for a satisfying culinary experience.
Rooms
The Kuala Lumpur Journal Hotel has received numerous positive remarks about its rooms, highlighting them as a standout feature. Guests consistently appreciated the spacious, clean and modern nature of the accommodations. Many found the rooms to be comfortable with large beds and ample natural light, ensuring a cozy environment suitable for families and individuals alike. The bathrooms were often described as spacious and well-maintained with features like walk-in showers adding a touch of luxury.
While the hotel rooms were generally praised for cleanliness, being cleaned daily to high standards, a few reviews mentioned minor issues such as outdated fittings, noise from other rooms and occasional need for better soundproofing. Despite these issues, the rooms were mostly referred to as well-decorated, stylish and equipped with essential amenities, making for a comfortable stay.
The views from the rooms, including sights of the Petronas Twin Towers, were also a highlight for many guests. The hotel's central location, combined with great facilities such as a rooftop bar and pool, added to the overall positive experience.
In summary, the Kuala Lumpur Journal Hotel offers spacious, well-appointed and comfortable rooms that fulfill most travelers' expectations with the added bonus of good views and central accessibility.
Beds
Travelers frequently praise the beds at The Kuala Lumpur Journal Hotel for their comfort and spaciousness. Many guests highlight the large, comfy beds with mentions of king-size and big beds being quite common. The mattresses and pillows receive numerous compliments for their softness and comfort, often described as super comfy, plush and smooth. Bedding quality is another positive point, often noted as superb, cozy and reliably comfortable. Reviewers also appreciate the overall room comfort with spacious, clean bathrooms and rooms adding to the positive experience.
However, there are a few minor concerns. Some reviews mention slight lopsidedness in the mattresses and a few guests found the beds could be more comfortable. There were also occasional mentions of bedding issues, such as stained sheets and pillowcases, which were highlighted as areas for improvement. Despite these few drawbacks, the general consensus remains that the beds at The Kuala Lumpur Journal Hotel are a significant highlight, providing a restful and comfortable stay.
Cleanliness
The Kuala Lumpur Journal Hotel stands out for its exceptional commitment to cleanliness. Guests consistently highlight the spotless nature of the rooms and common areas, commending the hotel's high standards and well-maintained facilities. The rooms are frequently described as clean, modern and comfortable with particular praise for the cleanliness of bathrooms and the diligent housekeeping staff. Guests appreciate the hotel's ability to maintain a clean and tidy environment throughout, including neat beddings and a generally fresh atmosphere.
However, some minor issues have been noted, such as the need for better vacuuming in hallways and occasional dust in rooms. Despite these issues, the overall sentiment remains positive with many guests feeling satisfied with the hotel's cleanliness and comfortable, modern décor. The dedication of the cleaning staff and the well-maintained spacious rooms contribute to a pleasant and hygienic stay, making the hotel a reliable choice for travelers prioritizing cleanliness.
Staff
The Kuala Lumpur Journal Hotel receives high praise for its staff across numerous guest reviews. The team is consistently described as friendly, helpful, professional and warm. Guests appreciate the staff's attentiveness and willingness to go the extra mile to ensure a pleasant stay. The front desk and reception staff are noted for their responsiveness and efficient service with some staff members being singled out for their exceptional customer service skills.
Housekeeping and bar staff also receive positive feedback with many guests mentioning their friendliness and dedication. Security personnel are highlighted for their courteousness and assistance, contributing to an overall welcoming atmosphere.
However, the reviews are not without occasional criticisms. A few guests found some front desk staff to be unwelcoming or disinterested and there were mentions of poor communication between housekeeping and front desk teams. Despite these isolated comments, the general consensus is that the hotel's staff contributes significantly to the overall positive experience of staying at The Kuala Lumpur Journal Hotel. The dedication, kindness and professionalism of the staff leave a lasting impression on the guests, making this hotel a recommended choice for travelers seeking excellent service.
Wi-Fi
The Kuala Lumpur Journal Hotel has garnered mixed reviews regarding its wifi service. Many guests have praised the wifi for being good, fast and reliable with some even noting that the hotel offers the fastest wifi they’ve ever experienced. Public areas generally have a strong wifi connection and Netflix and YouTube are accessible on the in-room smart TVs, which is a significant plus for those looking to unwind with some streaming entertainment.
However, the wifi experience isn't universally positive. Several guests mentioned that the connection can be uneven, patchy and sometimes drops out, particularly in the rooms. Some have found the wifi to be very slow or not working at all during their stay. Others noted problems with security and stability with the signal occasionally being weak or the connection unstable.
Despite these issues, the availability of free wifi is a definite advantage. When it works well — which appears to be often enough for many guests — it provides a satisfactory internet experience suitable for streaming services like Netflix. For those who depend heavily on a consistent and robust internet connection, it's worth considering these potential fluctuations in service.
Gym
The fitness center at The Kuala Lumpur Journal Hotel garners mixed feedback from guests. On the positive side, the gym is described as modern, well-designed and useful for a basic workout with some guests appreciating the availability of a fitness studio and the air conditioning. However, many reviews highlight several areas for improvement. The gym is frequently mentioned as being small with limited and outdated equipment and it could benefit from better maintenance and cleanliness. Guests have also noted that the gym lacks sufficient air conditioning and opens later than preferred by some users. While the presence of a gym is valued, it appears that the facilities do not fully meet the expectations of all guests, suggesting there's room for enhancements to better serve fitness enthusiasts.
Pool
The Kuala Lumpur Journal Hotel offers its guests a rooftop swimming experience that garners a lot of positive feedback. The rooftop pool, situated on the 11th floor, is highlighted for its beautiful design, clean maintenance and pleasant atmosphere, making it a perfect place to relax. Many guests appreciate the accompanying bar service and the wide variety of drinks available poolside, which adds to the overall enjoyment. The views from the pool area are often described as lovely and breathtaking, providing an excellent backdrop for a relaxing swim.
However, there are a few minor drawbacks mentioned. Some guests feel the pool could use some refurbishment, noting that it appears a bit outdated and small. The plant room noise and limited operating hours until 10 pm are also noted as points for improvement. Despite these issues, the general consensus is that the rooftop pool remains a wonderful amenity, ideal for unwinding and enjoying the vibrant city views in a serene setting.
Parking
The Kuala Lumpur Journal Hotel has received mixed feedback regarding its parking facilities. While there are some positives, such as secure basement parking and the affordability (RM 10 per entry) seen by a few guests, the majority of feedback points to several challenges. The parking spaces offered are notably limited and often crowded, making securing a spot quite difficult. The parking system can also be cumbersome to navigate and there is no free parking available, which has been a common concern among guests. Additionally, some guests have found the parking garage small and challenging to maneuver with the high parking rates adding to their dissatisfaction. Furthermore, many reviews highlighted the scarcity of available spots, both within the hotel premises and in the surrounding areas, where parking can also be pricey. Overall, while the convenience of having parking is appreciated, improvements could be made to accommodate more guests and simplify the parking experience.
Family
The Kuala Lumpur Journal Hotel emerges as a commendable option for families seeking accommodation in the heart of the city. The hotel provides spacious, practical family rooms that can comfortably accommodate up to four people, making it ideal for family trips. Many guests find the family rooms to be generous in size and well-suited for family stays, offering sufficient space for a comfortable stay. The hotel also ensures that families have the necessary amenities to make their stay hassle-free with the staff being particularly noted for their friendliness, attentiveness and willingness to assist with any family-related needs.
The rooftop swimming pool is highlighted as a definite plus, providing a great spot for both children and parents to relax and enjoy. This feature is particularly valued for those envisioning a leisurely day at the hotel. Additionally, the hotel's location allows for easy walking around with family, providing a convenient base for exploring Kuala Lumpur.
However, it's worth noting that the hotel's immediate neighborhood has been flagged by some as not entirely suitable for families, potentially due to its ambience or surrounding amenities. This is an aspect that families might want to consider when planning their stay.
Overall, The Kuala Lumpur Journal Hotel offers a pleasant staycation option for families with sizeable rooms, friendly staff and a family-friendly atmosphere ensuring a comfortable and enjoyable stay.
Nightlife
Nestled in the vibrant and pulsating heart of Kuala Lumpur, The Kuala Lumpur Journal Hotel offers an unparalleled gateway to the city’s effervescent nightlife. Located near Bukit Bintang with its well-known disco venues and trendy bars, the hotel provides easy access to a myriad of nocturnal activities. Visitors often praise its great nightlife spots with many bars and clubs just a short walk away. Noteworthy is Changkat, only a five-minute stroll from the hotel, known for its lively atmosphere and assortment of entertainment options.
In addition to its proximity to buzzing nightlife, guests enjoy the hotel's convenient location for shopping, transportation and dining. It's surrounded by an array of restaurants and shops, making it a comprehensive base for exploring the city's offerings. For those who revel in night-time festivities, the rooftop pool area transforms into a dynamic party zone, adding to the hotel’s appeal.
However, the vibrant nightlife comes with its share of audible excitement. Reviews frequently mention the persistent sound of music from nearby nightclubs and bars, often continuing until the early hours of the morning. The nightlife atmosphere permeates not only the surroundings but occasionally the rooms as well, despite soundproofing efforts.
In summary, for those looking to dive headfirst into Kuala Lumpur’s energetic nightlife scene, The Kuala Lumpur Journal Hotel stands out as a prime location, offering easy access to top nightlife venues and vibrant neighborhood experiences. However, light sleepers should be prepared for the lively soundtrack that accompanies a stay in this central nightlife hub.
4 Star
The Kuala Lumpur Journal Hotel offers a compelling blend of value, style and comfort, aligning closely with its four-star rating. The hotel's design and interior fittings reflect true four-star living, presenting a solid and efficient structure appreciated by many guests. The accommodations, while slightly smaller than some might expect for a four-star establishment, still manage to deliver a stylish and modern experience.
Guests frequently highlight the hotel as great value for money with neat, tidy and modern rooms that make the overall stay worthwhile. The provided amenities and typical four-star facilities contribute significantly to a positive experience with some guests even giving extra credit for additions like Netflix inside the room.
Professionally run, the hotel has been noted for its polite and attentive staff, although some reviews indicate room for improvement in maintaining the four-star standard and cleanliness. Despite this, those who prioritize affordability and a pleasant ambiance find it a very nice hotel worth recommending.
While a minority expected more from the four-star rating, the majority seemed satisfied, noting the hotel's overall reliability and fair pricing. Indeed, it deserves its four-star status, especially for travelers looking for a solid and efficient hotel experience in Kuala Lumpur.
Business
The Kuala Lumpur Journal Hotel emerges as an excellent choice for business travelers, offering a variety of facilities well-suited for professional needs. Its prime central location ensures easy access to the city center and major business hubs, making it a particularly convenient option for those with tight schedules.
The hotel prides itself on its well-designed business areas, featuring rooms equipped with desks, an asset for working professionals. Additionally, the business center is quiet and conducive to productivity, despite some feedback about meeting rooms needing better maintenance and more helpful staff.
Business travelers can expect good WiFi connectivity, essential for seamless work sessions, though some guests noted occasional unreliability with Netflix. Overall, the hotel’s high-speed internet is highly valued for business purposes.
Noteworthy is the hotel's aesthetic, from the lobby to the rooms and the swimming pool, enhancing the overall experience for visitors. The affordable pricing also offers great value, making it an economical choice for short business stays.
In summary, the Kuala Lumpur Journal Hotel stands out as a practical, well-located and affordable option, particularly ideal for business travelers looking for a comfortable and efficient stay in the heart of Kuala Lumpur.
Accessible
The Kuala Lumpur Journal Hotel is uniquely situated in a prime location, making it highly accessible for travelers, including those with disabilities. Guests commend the hotel's proximity to key attractions, efficient public transport and its easy walking distance to shopping centers, nightlife spots and tourist destinations. The nearby metro, MRT, monorail and bus stations ensure seamless connectivity to the rest of the city, enhancing mobility for all visitors.
The overall accessibility of the hotel is acknowledged positively with features such as wheelchair-friendly premises and accessible parking. The staff receives high praise for being exceptionally helpful and accommodating towards guests requiring special assistance. Despite the general positive feedback, one aspect highlighted for improvement is the stair at the main entrance, which lacks handrails and could pose a challenge for disabled travelers.
Perfectly positioned and well-equipped, The Kuala Lumpur Journal Hotel stands out as a convenient and accessible option for exploring Kuala Lumpur.
Rooftop Pool
The Kuala Lumpur Journal Hotel boasts a highly praised rooftop pool, which attracts guests with its stunning views and relaxing atmosphere. Many reviews highlight the pool as wonderful, cool and a must-visit feature of the hotel. A common compliment is the addition of a rooftop bar, creating a delightful setting for guests to unwind. The rooftop pool area is described as nice and charming, despite being on the smaller side and provides a tranquil space to relax, especially in the mornings when it's quieter. Guests appreciate the bar service and attentive staff, which enhance the overall experience. The rooftop pool consistently stands out as a highlight of the hotel with its beautiful views and inviting ambiance, making it a favored spot for cooling off and enjoying a serene moment in the heart of Kuala Lumpur.
Outdoor Pool
The Kuala Lumpur Journal Hotel features a rooftop pool on the 10th floor that guests consistently praise for its great views over the city. The pool area is described as nice, modern and well-maintained with clean facilities and comfortable poolside seating. Guests enjoy the vibrant atmosphere created by the bar adjacent to the pool, offering drinks and an opportunity to relax. Despite the pool being on the smaller side, it remains a highlight for many visitors due to the rooftop setting and refreshing ambiance. The pool's aesthetic appeal is occasionally even utilized for photoshoots, adding a unique flair to the space. Some minor complaints note the pool could be slightly larger and mention occasional distractions from children, but overall, the rooftop pool area stands out as a positive feature of the hotel, providing a wonderful spot for relaxation and taking in the cityscape.
Yes, The Kuala Lumpur Journal Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at The Kuala Lumpur Journal Hotel.
No, The Kuala Lumpur Journal Hotel doesn't allow dogs.
Yes, parking facilities are available at The Kuala Lumpur Journal Hotel.