The Colony & The Luxe, Kuala Lumpur by Canopy Lives
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Summary of reviewsThe Colony & The Luxe, Kuala Lumpur by Canopy Lives is consistently praised for its exceptional location in the heart of Kuala Lumpur. The property offers guests convenient access to various attractions and landmarks, including the Petronas Twin Towers. The central, yet tranquil setting with proximity to public transportation and a shopping mall, adds to the appeal. The stunning city views, particularly from the rooftop pool, significantly enhance the experience.
The rooms provide a mixed experience. Many guests appreciate the modern, spacious and well-equipped apartments, praising facilities like air conditioning, washing machines and large fridges. The views from the rooms, especially of the cityscape, are often described as breathtaking. Comfort is a recurring theme with cozy beds and well-organized living spaces, although some guests found the rooms smaller than expected and had issues with cleanliness, noting occasional dirt and signs of wear and tear.
Cleanliness feedback is varied. While numerous guests found the property clean and comfortable with well-maintained amenities, others pointed to significant cleanliness issues including stains, dirt and mold in some areas. Inconsistent housekeeping services were also noted.
Staff experiences are mixed but generally positive with many guests commending the helpfulness and friendliness of certain employees. Instances of staff going above and beyond, such as upgrading rooms, were highly appreciated. However, there were also reports of delays, unprofessional behavior and communication issues, particularly around check-in and responsiveness.
The free Wi-Fi service elicited varied responses with some guests praising its speed and reliability for work purposes, while others faced significant connectivity problems.
Gym facilities at the property receive high marks with guests appreciating the well-equipped, top-notch gym on the 36th floor complete with panoramic city views, a sauna and a Jacuzzi. The rooftop pool is lauded for its incredible views and design, although some guests faced issues with pool cleanliness and frequent closures without prior notice.
Parking reviews are mixed with some guests finding parking convenient, while others cited high costs and a troublesome system.
Families find The Colony & Luxe hospitable with spacious rooms, free Netflix, a convenient location near food attractions and malls and a helpful staff. The pool, though sometimes cold for younger children, is a big draw for families seeking relaxation.
The beds receive broad acclaim for their comfort, despite occasional cleanliness issues involving bed linens and bedding.
Overall, The Colony & Luxe maintains a reputation for offering good value for money, boasting a combination of superb location, impressive views, modern amenities and generally helpful staff. However, the inconsistencies in cleanliness and service standards suggest areas for improvement to ensure a consistently positive guest experience.
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The rooms provide a mixed experience. Many guests appreciate the modern, spacious and well-equipped apartments, praising facilities like air conditioning, washing machines and large fridges. The views from the rooms, especially of the cityscape, are often described as breathtaking. Comfort is a recurring theme with cozy beds and well-organized living spaces, although some guests found the rooms smaller than expected and had issues with cleanliness, noting occasional dirt and signs of wear and tear.
Cleanliness feedback is varied. While numerous guests found the property clean and comfortable with well-maintained amenities, others pointed to significant cleanliness issues including stains, dirt and mold in some areas. Inconsistent housekeeping services were also noted.
Staff experiences are mixed but generally positive with many guests commending the helpfulness and friendliness of certain employees. Instances of staff going above and beyond, such as upgrading rooms, were highly appreciated. However, there were also reports of delays, unprofessional behavior and communication issues, particularly around check-in and responsiveness.
The free Wi-Fi service elicited varied responses with some guests praising its speed and reliability for work purposes, while others faced significant connectivity problems.
Gym facilities at the property receive high marks with guests appreciating the well-equipped, top-notch gym on the 36th floor complete with panoramic city views, a sauna and a Jacuzzi. The rooftop pool is lauded for its incredible views and design, although some guests faced issues with pool cleanliness and frequent closures without prior notice.
Parking reviews are mixed with some guests finding parking convenient, while others cited high costs and a troublesome system.
Families find The Colony & Luxe hospitable with spacious rooms, free Netflix, a convenient location near food attractions and malls and a helpful staff. The pool, though sometimes cold for younger children, is a big draw for families seeking relaxation.
The beds receive broad acclaim for their comfort, despite occasional cleanliness issues involving bed linens and bedding.
Overall, The Colony & Luxe maintains a reputation for offering good value for money, boasting a combination of superb location, impressive views, modern amenities and generally helpful staff. However, the inconsistencies in cleanliness and service standards suggest areas for improvement to ensure a consistently positive guest experience.
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Guest Reviews
The Colony & The Luxe, Kuala Lumpur by Canopy Lives boasts an exceptional location that guests consistently praise. Nestled in the city center of Kuala Lumpur, the hotel offers easy access to a variety of attractions and conveniences. Its proximity to major landmarks like the Petronas Twin Towers and the availability of public transportation options including the monorail and metro, make it an ideal base for exploring the city.
Guests appreciate the strategic location, as it allows them to reach popular sites like Batu Caves, Chow Kit Road Market and the National Art Gallery with ease. The convenience of having a large shopping mall, Quill City Mall, just a short walk away, along with numerous food stalls and local restaurants, adds to the allure. Moreover, the locality is described as both central and quiet, offering a tranquil retreat within the bustling city.
The stunning city views, especially of the iconic Twin Towers and the impressive rooftop pool, further enhance the appeal. Whether it's for a city trip or extended stay, the combination of great location, convenient access to transportation and nearby amenities ensures that guests find The Colony & Luxe a perfect blend of price, quality and convenience.
The Colony & The Luxe, Kuala Lumpur by Canopy Lives offers a mixed experience when it comes to room accommodations. Many guests appreciated the modern, spacious and clean apartments. Several reviews highlighted the high-quality room facilities, including air conditioning, fans, washing machines and big fridges, which added convenience to their stay. The views from the rooms, especially of the city and sunrise, were frequently described as stunning and the luxurious, contemporary design of the rooms received praise.
Comfort was a recurring theme with many guests noting the cozy and comfortable beds, clean living spaces and well-thought-out room organization. The presence of modern amenities like a 40-inch TV with Netflix, kitchen utensils and filtered water contributed positively to the experience.
However, not all reviews were favorable. A number of guests found the rooms to be smaller than expected, sometimes describing them as tiny and not ideal for more than solo travelers. Cleanliness was another issue for some with mentions of rooms being dirty or showing signs of wear and tear, such as traces of mold and leftover items from previous occupants.
Despite these drawbacks, the apartments' overall charm, modern facilities and breathtaking views made it a memorable stay for many. The accommodations generally provided a good balance of comfort and style, although the size and cleanliness could be inconsistent.
Guests at The Colony & The Luxe, Kuala Lumpur by Canopy Lives have largely praised the comfort of the beds, frequently describing them as very comfortable, soft and equipped with good mattresses. Many appreciated the overall coziness, suggesting that the beds could comfortably accommodate families.
However, this positive experience was somewhat marred by reports of cleanliness issues. While some guests noted that the bed sheets smelled nice and found the bed clean, others pointed out recurring problems with dirty and stained bed linens with some even encountering pubic hair, sand, spiders' webs and other debris in their beds. These issues were substantial for a few guests, leading to discomfort and dissatisfaction.
Despite the accolades for the actual comfort of the beds, the inconsistency in cleanliness standards could be a concern for potential visitors.
Reviews on the cleanliness of 'The Colony & The Luxe, Kuala Lumpur by Canopy Lives' are varied. On the positive side, many guests found the rooms to be clean and comfortable, noting that the apartments were well-maintained organized and equipped with necessary amenities such as washing machines. Clean bedding, hot showers and pristine towels further enhanced their stay. The location was praised for its convenience and the clean pool area also garnered positive comments.
However, there is a significant number of guests who reported cleanliness issues. Some apartments were described as dirty with stains on duvets, carpets and walls. There were complaints of dirt, dust, mold and unpleasant smells in various areas. Housekeeping services appeared to be inconsistent with some guests mentioning rooms that were not cleaned properly or at all during their stay. Issues such as cockroaches, ants, spider webs and even evidence of fleas were highlighted by some reviewers. Some guests found specific items like bed linens, towels and bathrooms to be particularly unsatisfactory.
While the property does have commendable aspects like clean rooms and good facilities, it seems to struggle with maintaining consistent cleanliness standards across all its apartments.
The reviews of 'The Colony & The Luxe, Kuala Lumpur by Canopy Lives' provide a varied portrayal of the staff experience. Many guests appreciated the helpfulness and friendliness of the staff, commending individuals such as Rizki and Umi who were highlighted for their kind and accommodating behavior. Several reviews also praised the housekeeping team for their diligence and the overall cleanliness of the property.
Guests noted instances where the staff went above and beyond, such as upgrading rooms and providing clear instructions for check-in. Security personnel were also occasionally praised for their assistance.
However, the feedback wasn't universally positive. Some reviewers pointed out issues with responsiveness, highlighting delays in check-in, unhelpful attitudes and difficulties in communication, particularly with staff who were not proficient in English. There were mentions of rude and unprofessional behavior from certain members of the staff and disorganization at the reception area.
Despite these negatives, the management team's goodwill was frequently noted with appreciative mentions for friendly and polite interactions via communication platforms like WhatsApp.
In summary, while 'The Colony & The Luxe, Kuala Lumpur by Canopy Lives' has many strengths in terms of staff friendliness and helpfulness, there are areas needing attention, particularly concerning promptness, communication and professional conduct.
The Colony & The Luxe, Kuala Lumpur by Canopy Lives offers free Wi-Fi to its guests, though experiences with the service can be quite varied. On the positive side, some guests have found the internet connection to be fast, stable and sufficient for work-related activities such as Zoom calls. Several reviewers have praised the high-speed nature of the Wi-Fi, noting that it connected well and was quick.
However, there are multiple accounts where guests experienced significant issues with the Wi-Fi. Some reported that the Wi-Fi did not work at all during their stay or was barely functional. Others mentioned that the connection was slow or not strong enough to maintain a Facetime call and a few guests noted that the internet issues were not resolved even after multiple days.
For visitors who rely heavily on a strong and reliable internet connection, the inconsistent Wi-Fi performance might pose a challenge. Thus, while some have had excellent connectivity, others have faced notable difficulties.
The Colony & The Luxe, Kuala Lumpur by Canopy Lives offers a commendable gym experience. The facilities include a well-equipped and very nice gym that provides guests with a panoramic city view, heightening the workout experience. Located on the 36th floor, it shares space with a sauna and Jacuzzi, adding to its allure. Descriptions of the gym's equipment and ambiance, such as being brand new and top-notch, further highlight its quality. While there were minor discrepancies regarding gym hours, the overall feedback emphasizes a great fitness studio that guests find very satisfactory, complemented by an incredible view.
The rooftop pool at The Colony & The Luxe, Kuala Lumpur by Canopy Lives has garnered a mix of opinions from guests. On the positive side, numerous reviews highlight the breathtaking and stunning views from the rooftop pool with many describing the landscape as amazing and extraordinary. The pool, located on the 35th floor, offers a magnificent city view and is noted for its large size and beautiful design, especially at night when it adds a special charm to the experience.
Guests frequently describe the pool as amazing, incredible and a highlight of their stay. The infinity pool, in particular, receives high praise for its views overlooking the city and towers. The rooftop location adds to its appeal, creating a perfect spot for relaxation with very helpful staff around. For families, the pool, including a corner with massage jets and cool water for children, is a highlight that can keep everyone entertained.
However, there are notable downsides. Several reviews cite issues such as the pool water not being clean, broken and dirty pool chairs and maintenance problems. A significant frustration among guests is the pool's frequent closures due to construction, maintenance or no prior warning, which affected their stay. Despite these issues, during operational times, the rooftop pool remains a key attraction, offering a unique and memorable experience with spectacular views.
Parking at 'The Colony & The Luxe, Kuala Lumpur by Canopy Lives' has received mixed reviews from guests. While some visitors pointed out that parking is quite expensive and not provided as part of the stay, others highlighted that the parking system can be troublesome and the rates are notably high. On a positive note, there were mentions of easy parking and some guests finding the parking experience to be super easy. Overall, the convenience of parking varies with cost being the most significant issue for many guests.
The Colony & The Luxe, Kuala Lumpur by Canopy Lives offers a family-friendly environment that has been appreciated by numerous guests. The hotel boasts comfortable accommodations with complete room facilities, including free Netflix, which is a hit with both children and adults. Families find the location ideal, nestled near numerous food attractions and adjacent to a large shopping mall, making outings convenient and enjoyable.
The staff are consistently praised for their friendliness and helpfulness, adding to the overall positive experience for families. The property's pool, available for relaxing activities until 11pm, is mentioned frequently, though some note that it may be too cold for younger children. Nevertheless, the setting is generally hailed as a great spot for a family stay with guests expressing a desire to return with their family and friends.
The Colony & The Luxe, Kuala Lumpur by Canopy Lives offers a stay that thrives on several positive aspects. Strategically situated in a good location, it boasts a superb view that guests have found particularly appealing, especially from the pool area. The rooms are both spacious and clean, contributing to an overall comfortable stay.
Guests frequently highlight the luxury feel of the apartment, which provides a good pool and noteworthy amenities. Despite its not being a traditional hotel, the property consistently receives praise for its value for money, striking a great balance between price and quality.
Staff service is often applauded for being superb, enhancing the guest experience. While some reviews dispute its four-star rating, the overall sentiment remains positive with many guests appreciating the affordable pricing and the overall nice view.
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Location
Guests appreciate the strategic location, as it allows them to reach popular sites like Batu Caves, Chow Kit Road Market and the National Art Gallery with ease. The convenience of having a large shopping mall, Quill City Mall, just a short walk away, along with numerous food stalls and local restaurants, adds to the allure. Moreover, the locality is described as both central and quiet, offering a tranquil retreat within the bustling city.
The stunning city views, especially of the iconic Twin Towers and the impressive rooftop pool, further enhance the appeal. Whether it's for a city trip or extended stay, the combination of great location, convenient access to transportation and nearby amenities ensures that guests find The Colony & Luxe a perfect blend of price, quality and convenience.
Rooms
Comfort was a recurring theme with many guests noting the cozy and comfortable beds, clean living spaces and well-thought-out room organization. The presence of modern amenities like a 40-inch TV with Netflix, kitchen utensils and filtered water contributed positively to the experience.
However, not all reviews were favorable. A number of guests found the rooms to be smaller than expected, sometimes describing them as tiny and not ideal for more than solo travelers. Cleanliness was another issue for some with mentions of rooms being dirty or showing signs of wear and tear, such as traces of mold and leftover items from previous occupants.
Despite these drawbacks, the apartments' overall charm, modern facilities and breathtaking views made it a memorable stay for many. The accommodations generally provided a good balance of comfort and style, although the size and cleanliness could be inconsistent.
Beds
However, this positive experience was somewhat marred by reports of cleanliness issues. While some guests noted that the bed sheets smelled nice and found the bed clean, others pointed out recurring problems with dirty and stained bed linens with some even encountering pubic hair, sand, spiders' webs and other debris in their beds. These issues were substantial for a few guests, leading to discomfort and dissatisfaction.
Despite the accolades for the actual comfort of the beds, the inconsistency in cleanliness standards could be a concern for potential visitors.
Cleanliness
However, there is a significant number of guests who reported cleanliness issues. Some apartments were described as dirty with stains on duvets, carpets and walls. There were complaints of dirt, dust, mold and unpleasant smells in various areas. Housekeeping services appeared to be inconsistent with some guests mentioning rooms that were not cleaned properly or at all during their stay. Issues such as cockroaches, ants, spider webs and even evidence of fleas were highlighted by some reviewers. Some guests found specific items like bed linens, towels and bathrooms to be particularly unsatisfactory.
While the property does have commendable aspects like clean rooms and good facilities, it seems to struggle with maintaining consistent cleanliness standards across all its apartments.
Staff
Guests noted instances where the staff went above and beyond, such as upgrading rooms and providing clear instructions for check-in. Security personnel were also occasionally praised for their assistance.
However, the feedback wasn't universally positive. Some reviewers pointed out issues with responsiveness, highlighting delays in check-in, unhelpful attitudes and difficulties in communication, particularly with staff who were not proficient in English. There were mentions of rude and unprofessional behavior from certain members of the staff and disorganization at the reception area.
Despite these negatives, the management team's goodwill was frequently noted with appreciative mentions for friendly and polite interactions via communication platforms like WhatsApp.
In summary, while 'The Colony & The Luxe, Kuala Lumpur by Canopy Lives' has many strengths in terms of staff friendliness and helpfulness, there are areas needing attention, particularly concerning promptness, communication and professional conduct.
Wi-Fi
However, there are multiple accounts where guests experienced significant issues with the Wi-Fi. Some reported that the Wi-Fi did not work at all during their stay or was barely functional. Others mentioned that the connection was slow or not strong enough to maintain a Facetime call and a few guests noted that the internet issues were not resolved even after multiple days.
For visitors who rely heavily on a strong and reliable internet connection, the inconsistent Wi-Fi performance might pose a challenge. Thus, while some have had excellent connectivity, others have faced notable difficulties.
Gym
Pool
Guests frequently describe the pool as amazing, incredible and a highlight of their stay. The infinity pool, in particular, receives high praise for its views overlooking the city and towers. The rooftop location adds to its appeal, creating a perfect spot for relaxation with very helpful staff around. For families, the pool, including a corner with massage jets and cool water for children, is a highlight that can keep everyone entertained.
However, there are notable downsides. Several reviews cite issues such as the pool water not being clean, broken and dirty pool chairs and maintenance problems. A significant frustration among guests is the pool's frequent closures due to construction, maintenance or no prior warning, which affected their stay. Despite these issues, during operational times, the rooftop pool remains a key attraction, offering a unique and memorable experience with spectacular views.
Parking
Family
The staff are consistently praised for their friendliness and helpfulness, adding to the overall positive experience for families. The property's pool, available for relaxing activities until 11pm, is mentioned frequently, though some note that it may be too cold for younger children. Nevertheless, the setting is generally hailed as a great spot for a family stay with guests expressing a desire to return with their family and friends.
4 Star
Guests frequently highlight the luxury feel of the apartment, which provides a good pool and noteworthy amenities. Despite its not being a traditional hotel, the property consistently receives praise for its value for money, striking a great balance between price and quality.
Staff service is often applauded for being superb, enhancing the guest experience. While some reviews dispute its four-star rating, the overall sentiment remains positive with many guests appreciating the affordable pricing and the overall nice view.
Yes, The Colony & The Luxe, Kuala Lumpur by Canopy Lives has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at The Colony & The Luxe, Kuala Lumpur by Canopy Lives.
No, The Colony & The Luxe, Kuala Lumpur by Canopy Lives doesn't allow dogs.
Yes, parking facilities are available at The Colony & The Luxe, Kuala Lumpur by Canopy Lives.
Yes, The Colony & The Luxe, Kuala Lumpur by Canopy Lives has a gym.
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