Sunway Putra Hotel Kuala Lumpur
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Summary of reviewsSunway Putra Hotel Kuala Lumpur receives generally positive reviews, especially highlighting its strategic location and value for money. Integrated with Sunway Putra Mall, the hotel offers direct access to various shops, restaurants, and amenities, providing an effortless shopping and dining experience. The nearby LRT station ensures excellent connectivity, facilitating exploration of Kuala Lumpur, making it a convenient choice for both business and leisure travelers.
Guests frequently commend the hotel's breakfast experience, citing a diverse buffet with both local and international cuisines. Staff professionalism and service add to the enjoyment, although the dining area tends to become crowded during peak times. Rooms are appreciated for their spaciousness, cleanliness, and comfort, offering a quiet environment with stunning city views, although some updates are suggested to maintain five-star standards.
Cleanliness across the hotel is highly praised, with diligent housekeeping ensuring well-appointed rooms and bathrooms. The exceptional service from friendly and professional staff enhances the overall stay, with staff members going the extra mile to accommodate guests’ needs, although some room for improvement during peak times is noted.
The complimentary Wi-Fi is generally reliable and fast, meeting guests' online needs efficiently. While the gym is adequately equipped, guests suggest improvements in size and operation hours. The swimming pool, including a separate kiddy pool and jacuzzi, is a popular feature, despite occasional overcrowding and the need for more amenities like shade and regular water treatment.
Families find Sunway Putra Hotel particularly appealing due to its spacious, comfortable rooms and convenient location atop a mall. Child-friendly amenities like kiddy pools and YouTube apps on TVs cater well to younger guests. Comfortable beds contribute significantly to guest satisfaction, although minor issues with hardness and cleanliness are noted.
As a five-star establishment, Sunway Putra Hotel is recognized for its hospitality, though there are suggestions for aligning certain amenities and services closer to five-star expectations, such as diversifying breakfast options and improving room features. Nonetheless, the hotel provides a favorable experience for visitors seeking comfort and convenience in Kuala Lumpur.
Categories
Guests frequently commend the hotel's breakfast experience, citing a diverse buffet with both local and international cuisines. Staff professionalism and service add to the enjoyment, although the dining area tends to become crowded during peak times. Rooms are appreciated for their spaciousness, cleanliness, and comfort, offering a quiet environment with stunning city views, although some updates are suggested to maintain five-star standards.
Cleanliness across the hotel is highly praised, with diligent housekeeping ensuring well-appointed rooms and bathrooms. The exceptional service from friendly and professional staff enhances the overall stay, with staff members going the extra mile to accommodate guests’ needs, although some room for improvement during peak times is noted.
The complimentary Wi-Fi is generally reliable and fast, meeting guests' online needs efficiently. While the gym is adequately equipped, guests suggest improvements in size and operation hours. The swimming pool, including a separate kiddy pool and jacuzzi, is a popular feature, despite occasional overcrowding and the need for more amenities like shade and regular water treatment.
Families find Sunway Putra Hotel particularly appealing due to its spacious, comfortable rooms and convenient location atop a mall. Child-friendly amenities like kiddy pools and YouTube apps on TVs cater well to younger guests. Comfortable beds contribute significantly to guest satisfaction, although minor issues with hardness and cleanliness are noted.
As a five-star establishment, Sunway Putra Hotel is recognized for its hospitality, though there are suggestions for aligning certain amenities and services closer to five-star expectations, such as diversifying breakfast options and improving room features. Nonetheless, the hotel provides a favorable experience for visitors seeking comfort and convenience in Kuala Lumpur.
Hotel with Free Wi-Fi
Sunway Putra Hotel Kuala Lumpur includes complimentary wireless internet access.
Business Hotel
This hotel is conveniently attached to a shopping mall with food outlets and retail shops.
Accessible Hotel
This hotel offers wheelchair accessibility throughout its grounds and is directly connected to the PWTC Light Rail Transport (LRT) station, providing easy access to public transportation.
Hotel with Children's Pool
This hotel features a children's pool and family-friendly amenities. Its location near Putra World Trade Centre and shopping malls makes it a convenient choice for families.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Sunway Putra Hotel Kuala Lumpur boasts a highly praised location that truly caters to convenience and accessibility. The hotel is perfectly integrated with the Sunway Putra Mall, offering direct access to an array of shops, restaurants, and amenities right at your doorstep. This strategic placement provides guests with an effortless shopping and dining experience, catering to a wide range of culinary tastes from local delicacies to international cuisines. With an LRT station nearby, the hotel provides excellent connectivity, making it simple for guests to explore Kuala Lumpur. Visitors appreciate the ease of travel and proximity to public transportation, which allows them to reach other parts of the city with minimal hassle. Although it may be slightly removed from the city center, guests find that the combination of the hotel's facilities, service, and cost represents great value for money. The convenient and strategic location makes Sunway Putra Hotel an ideal choice for both business and leisure travelers wanting to be close to the city's attractions without sacrificing accessibility to essential amenities.
Sunway Putra Hotel Kuala Lumpur offers a breakfast experience that consistently delights its guests with a vast array of options. The breakfast buffet is often highlighted as excellent, with a wide selection of both local and international cuisines including Asian, Indian, Middle Eastern, and Western dishes. Many reviews commend the buffet's organization and diversity, with some calling it spectacular and among the best they have ever experienced. The variety includes everything from traditional breakfast items to more unique offerings like poached eggs, pasta, and nasi lemak, catering to different tastes and preferences. Guests appreciate the quality of food, describing it as delicious and flavorful.
Service during breakfast also receives positive mention, with staff being noted as professional and courteous, contributing to a pleasant dining atmosphere. However, some feedback points out that the dining area can become crowded, particularly during peak times and festive seasons, making it a bit challenging to enjoy the meal leisurely. Despite this, there seems to be no shortage of food as items are replenished regularly.
While the breakfast gains praise overall, a few guests mention a desire for additional choices in terms of vegetarian options and greater inclusion of local varieties. Despite these minor suggestions for improvement, the hotel’s breakfast continues to exceed expectations, providing good value and enriching guests' stays.
Sunway Putra Hotel Kuala Lumpur receives a mix of feedback when it comes to its rooms, but the general consensus leans towards positivity, especially regarding the spaciousness and cleanliness of the accommodations. Guests frequently praise the large size of the rooms, often describing them as spacious, which comfortably accommodates families and provides ample space for activities. The rooms are noted for being clean and equipped with comfortable beds, often exceeding expectations in terms of comfort.
Many guests highlight the modern design of the rooms, with some enjoying stunning city views from their accommodations, which significantly enhances their stay. The hotel's convenient location next to a mall offers easy access to shopping and dining options, adding to the overall convenience factor mentioned in several reviews.
While some rooms may show signs of wear and are in need of minor updates, this does not detract significantly from the overall satisfaction with the room quality. The connection to the shopping mall and proximity to Kuala Lumpur's attractions make the hotel a practical choice for travelers looking to explore the city.
Overall, Sunway Putra Hotel is appreciated for its large, clean, and comfortable rooms, offering a quiet and cozy environment, often exceeding guest expectations in spaciousness and utility, although there are occasional mentions of room refurbishments needed to align with the hotel's five-star standard.
At Sunway Putra Hotel Kuala Lumpur, guests frequently comment on the comfort of the beds, which are often described as very comfortable or super comfy. Visitors appreciate the spacious and luxurious rooms, often highlighting the impressive size and coziness of the beds. While most reviews emphasize comfort, there are occasional mentions of harder mattresses and pillows, which some guests find not up to the expected standard of a five-star hotel. A few guests noted issues with bed cleanliness, such as stains on sheets and the need for better maintenance for saggy mattresses. Despite these mixed reviews, many agree that the beds contribute to a pleasant stay, with comfortable bedding and soft pillows enhancing the overall sleep experience.
Sunway Putra Hotel Kuala Lumpur offers a generally positive experience regarding cleanliness according to guest reviews. Many visitors praise the hotel for its prompt and thorough housekeeping and commend the rooms for being super clean, spacious, and well-appointed. The bathrooms, although sometimes requiring more attention, are typically described as clean and functional. Guests appreciate the modern and hygienic environment, with several noting the hotel's cleanliness as excellent. Although the commitment to cleanliness is evident throughout the hotel, there are isolated cases where some areas, such as carpets and specific rooms, showed signs of needed improvement. Despite occasional issues, the hotel's efforts to maintain a clean and comfortable setting are recognized. The friendly and helpful staff further enhance the experience with their courteous service, complementing the cleanliness of the premises. Overall, Sunway Putra Hotel's location and amenities, combined with its clean and comfortable rooms, make it a favorable choice among travelers visiting Kuala Lumpur.
Sunway Putra Hotel Kuala Lumpur receives high praise for its staff, who are consistently described as friendly, helpful, and professional. Guests appreciate the warm and welcoming demeanor of the employees, noting their readiness to assist with every need and query. The staff, including receptionists and security personnel, are repeatedly highlighted for their courteous and respectful interaction with guests, contributing to a smooth check-in and check-out process. Special mention is given to individual staff members, such as Mr. Robin and Mr. Zaaf, for their exemplary hospitality.
The hotel team is commended for going the extra mile to ensure guests have a comfortable stay, with instances of room upgrades and accommodating early check-ins. The concierge and housekeeping staff are noted for their efficiency and attentiveness, further enhancing the guest experience. The positive atmosphere is often attributed to the staff's pleasant and attentive attitude, which leaves a lasting impression on visitors.
Although there are occasional criticisms indicating room for improvement, such as professionalism during peak times, the overall praise demonstrates a dedication to excellent customer service. The convenient location of the hotel, linked to essential amenities and eateries, combined with the congenial and responsive staff, makes Sunway Putra Hotel a favored choice for visitors seeking both comfort and convenience in Kuala Lumpur.
When planning a visit to Sunway Putra Hotel Kuala Lumpur, guests generally appreciate the complimentary Wi-Fi service available throughout the premises. Many visitors find the Wi-Fi speed and stability impressive, with some even comparing the speed favorably to secure networks. Strong and reliable, the connection appears to cater well to the majority of guests, making it suitable for both casual browsing and more demanding online activities. However, there are occasional mentions of fluctuations in speed, particularly at peak times or in certain areas like the ground floor, where connectivity might not always be available. Despite these intermittent issues, the overall feedback suggests that the Wi-Fi service at the hotel meets the needs of most travelers efficiently.
Sunway Putra Hotel Kuala Lumpur provides its guests with access to a gym and swimming pool, highlighting essential facilities during a stay. The gym, described as quite small yet fully equipped, offers guests the basic amenities they need for a workout. Despite some limitations in size and equipment, including references to only one treadmill, guests have found the gym adequate for their exercise routines. Positive feedback includes mentions of a good gym and decent facilities, suggesting satisfaction among some visitors. Additionally, combining pool access with gym visits seems to enhance the overall experience for guests looking to maintain their fitness regime during their stay. Although noted for having sound facilities, certain operational challenges such as restricted hours of availability from 7 am to 8 pm recommend improvements in accessibility, while the swimming pool elicits mixed reactions. Furthermore, a few practical suggestions like providing towels and a water dispenser could enhance the convenience and comfort for those using the gym.
Sunway Putra Hotel Kuala Lumpur's swimming pool generally receives favorable feedback from guests, especially families with children. The pool area is frequently praised for being clean, well-maintained, and offering a pleasant environment with a lovely view of the city skyline. Guests appreciate that both a standard pool and a separate kiddy pool are available, along with a jacuzzi, making it an attractive spot for relaxation and fun. Despite some comments about the pool's size and occasional overcrowding, its appeal largely remains intact for younger visitors who enjoy ample playtime. Although there are reports of renovations and maintenance, guests recognize the efforts to improve the facility, and many appreciate the quieter, less crowded experience during their visits. However, reviewers suggest enhancements like additional shade, regular water treatment, and improved accessibility, particularly during inclement weather. Despite a few limitations, the pool continues to be a significant attraction for guests at the Sunway Putra Hotel.
Sunway Putra Hotel Kuala Lumpur is a prime destination for families seeking a comfortable and enjoyable stay. Many families have chosen the hotel repeatedly, drawn by its family-friendly atmosphere and excellent amenities for children. The rooms, especially the executive suites, are notably spacious, providing ample room for kids to play and relax. Cleanliness and comfort are consistently praised, with soft pillows and well-maintained facilities enhancing the overall experience.
The hotel's location atop a mall is a significant advantage, allowing families easy access to shopping, dining, and entertainment without the hassle of commuting. The convenience of an interconnected mall adds to the appeal, making it a top choice for family staycations. A separate kiddy pool and built-in YouTube apps on the TVs cater specifically to younger guests, ensuring they have plenty of entertainment options.
Families appreciate the dedicated and attentive staff who go the extra mile to ensure a pleasant stay. Upgrades in room amenities, such as a kitchen and dining area, further enhance the family experience, making it suitable for larger family groups. Parents have noted the safety measures in place, including restrictions on children using the jacuzzi, showing that the hotel is mindful of children's safety.
Overall, the Sunway Putra Hotel provides a perfect blend of comfort, convenience, and child-friendly facilities, with families frequently recommending it for visitors with kids. The hotel staff's friendliness and willingness to assist appear to be the icing on the cake for a stress-free family vacation.
Sunway Putra Hotel Kuala Lumpur presents itself as a five-star establishment, offering some appealing aspects and areas where improvement is necessary. Guests frequently commend the hotel’s hospitality, appreciating the helpful and exceptional service provided by the staff, which contributes positively to the overall experience. The rooms meet expectations with their five-star rating, although there are occasional remarks about needing repair work and dated designs. On the positive side, the facilities are generally well-received, supported by a great location and value for money that attracts travelers looking for affordability in Kuala Lumpur.
However, guests note some discrepancies with the five-star claim, particularly in the areas of amenities and breakfast offerings. There are several suggestions for diversifying breakfast options to better fit the hotel’s purported status, and comments about bathroom amenities not quite aligning with those typical of a five-star experience. The absence of certain conveniences, such as spare blankets or complimentary extra water bottles, also raises questions among visitors about the hotel's attention to detail. Additionally, the delay in returning deposit money is highlighted as a downside to the hospitality experience. Despite these criticisms, many guests find their stay enjoyable, indicating that while the hotel may fall short of the five-star label in certain aspects, it still manages to provide a satisfying experience.
Sunway Putra Hotel Kuala Lumpur provides a comfortable and convenient experience for business travelers. The accommodation is noted for being clean, spacious, and comfortable, making it an excellent choice for extended business stays. Guests have applauded the extensive breakfast offerings, which include a wide variety of choices, ensuring a great start to the day. The hotel also receives praise for its strategic location, being close to the PWTC and providing easy access to the LRT, making it ideal for attending conferences or navigating the city.
Positioned as a business hotel, Sunway Putra also boasts the added convenience of being atop a mall, offering guests easy access to shopping and dining options. The view of the distant Petronas Twin Towers adds to its appeal for those combining business with some leisure.
While there is feedback on issues such as power outlet placement and service quality, the concierge staff are repeatedly highlighted for their excellence. Room service enhances the in-room dining experience with its great quantity and quality. Overall, the hotel's prime location, cleanliness, and proximity to key venues and amenities make it a suitable choice for both business and tourism purposes.
The Sunway Putra Hotel in Kuala Lumpur is praised for its excellent accessibility and convenient location, making it a favorable choice for guests, including those with disabilities. The hotel is strategically situated next to a large shopping area and offers direct access to the Sunway Putra Mall, which is highly appreciated by visitors. Furthermore, its proximity to the light rail transit (LRT) and metro train stations ensures seamless connections to the rest of the city. Public transportation options are readily accessible, allowing for easy navigation around Kuala Lumpur. Guests find it straightforward to take taxis from the hotel to various city attractions. The check-in and check-out processes are described as easy, enhancing the overall guest experience. Despite some minor confusion regarding the parking area, the hotel's location and accessibility remain its standout features, contributing to its positive reviews.
Sunway Putra Hotel Kuala Lumpur is appreciated for its elegance and comfort, creating a favorable impression among guests. Many reviewers highlight the luxurious appearance of the hotel, with the lobby and interior design standing out as exceptional features. Guests mention that the executive suites are comfortable and worth the price, contributing to an overall premium feel throughout the hotel. The property is described as neat, clean, and well-maintained, offering great facilities and an environment that radiates luxury. Notably, some visitors have even enjoyed complimentary upgrades to more spacious family rooms, adding to the value proposition of their stay. Despite these positive aspects, certain guests feel the hotel falls short of true five-star standards, pointing out areas in need of renovation and suggesting more accurate star ratings. However, for those seeking a refined atmosphere with attentive service, Sunway Putra Hotel remains appealing with its offerings balancing comfort and luxury.
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Location
Breakfast
Service during breakfast also receives positive mention, with staff being noted as professional and courteous, contributing to a pleasant dining atmosphere. However, some feedback points out that the dining area can become crowded, particularly during peak times and festive seasons, making it a bit challenging to enjoy the meal leisurely. Despite this, there seems to be no shortage of food as items are replenished regularly.
While the breakfast gains praise overall, a few guests mention a desire for additional choices in terms of vegetarian options and greater inclusion of local varieties. Despite these minor suggestions for improvement, the hotel’s breakfast continues to exceed expectations, providing good value and enriching guests' stays.
Rooms
Many guests highlight the modern design of the rooms, with some enjoying stunning city views from their accommodations, which significantly enhances their stay. The hotel's convenient location next to a mall offers easy access to shopping and dining options, adding to the overall convenience factor mentioned in several reviews.
While some rooms may show signs of wear and are in need of minor updates, this does not detract significantly from the overall satisfaction with the room quality. The connection to the shopping mall and proximity to Kuala Lumpur's attractions make the hotel a practical choice for travelers looking to explore the city.
Overall, Sunway Putra Hotel is appreciated for its large, clean, and comfortable rooms, offering a quiet and cozy environment, often exceeding guest expectations in spaciousness and utility, although there are occasional mentions of room refurbishments needed to align with the hotel's five-star standard.
Beds
Cleanliness
Staff
The hotel team is commended for going the extra mile to ensure guests have a comfortable stay, with instances of room upgrades and accommodating early check-ins. The concierge and housekeeping staff are noted for their efficiency and attentiveness, further enhancing the guest experience. The positive atmosphere is often attributed to the staff's pleasant and attentive attitude, which leaves a lasting impression on visitors.
Although there are occasional criticisms indicating room for improvement, such as professionalism during peak times, the overall praise demonstrates a dedication to excellent customer service. The convenient location of the hotel, linked to essential amenities and eateries, combined with the congenial and responsive staff, makes Sunway Putra Hotel a favored choice for visitors seeking both comfort and convenience in Kuala Lumpur.
Wi-Fi
Gym
Pool
Family
The hotel's location atop a mall is a significant advantage, allowing families easy access to shopping, dining, and entertainment without the hassle of commuting. The convenience of an interconnected mall adds to the appeal, making it a top choice for family staycations. A separate kiddy pool and built-in YouTube apps on the TVs cater specifically to younger guests, ensuring they have plenty of entertainment options.
Families appreciate the dedicated and attentive staff who go the extra mile to ensure a pleasant stay. Upgrades in room amenities, such as a kitchen and dining area, further enhance the family experience, making it suitable for larger family groups. Parents have noted the safety measures in place, including restrictions on children using the jacuzzi, showing that the hotel is mindful of children's safety.
Overall, the Sunway Putra Hotel provides a perfect blend of comfort, convenience, and child-friendly facilities, with families frequently recommending it for visitors with kids. The hotel staff's friendliness and willingness to assist appear to be the icing on the cake for a stress-free family vacation.
5 Star
However, guests note some discrepancies with the five-star claim, particularly in the areas of amenities and breakfast offerings. There are several suggestions for diversifying breakfast options to better fit the hotel’s purported status, and comments about bathroom amenities not quite aligning with those typical of a five-star experience. The absence of certain conveniences, such as spare blankets or complimentary extra water bottles, also raises questions among visitors about the hotel's attention to detail. Additionally, the delay in returning deposit money is highlighted as a downside to the hospitality experience. Despite these criticisms, many guests find their stay enjoyable, indicating that while the hotel may fall short of the five-star label in certain aspects, it still manages to provide a satisfying experience.
Business
Positioned as a business hotel, Sunway Putra also boasts the added convenience of being atop a mall, offering guests easy access to shopping and dining options. The view of the distant Petronas Twin Towers adds to its appeal for those combining business with some leisure.
While there is feedback on issues such as power outlet placement and service quality, the concierge staff are repeatedly highlighted for their excellence. Room service enhances the in-room dining experience with its great quantity and quality. Overall, the hotel's prime location, cleanliness, and proximity to key venues and amenities make it a suitable choice for both business and tourism purposes.
Accessible
Luxury
Yes, Sunway Putra Hotel Kuala Lumpur has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Sunway Putra Hotel Kuala Lumpur.
No, Sunway Putra Hotel Kuala Lumpur doesn't allow dogs.
No, parking facilities aren't available at Sunway Putra Hotel Kuala Lumpur.
Yes, Sunway Putra Hotel Kuala Lumpur has a gym.
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