SS Suites Swiss Garden Residences
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Summary of reviewsSS Suites offers an attractive choice for visitors with its highly favorable and central location in Kuala Lumpur. Situated close to major city attractions and shopping hubs like Bukit Bintang, GMBB, Lalaport and Pavilion, guests find it convenient for exploring the city. The proximity to Jalan Alor, noted for its street food and other hotspots adds to its appeal. Guests also appreciate the quiet and safe surrounding environment and the beautiful views from their rooms. Complementary facilities, such as a swimming pool and gym, enhance the overall experience.
The rooms at SS Suites are spacious, making them suitable for families and are equipped with kitchens, enhancing their functionality. Many guests enjoy the fantastic views from their accommodations and find the units conducive for relaxation. However, there are consistent concerns regarding maintenance and cleanliness with reports of broken furniture, stained linens, malfunctioning appliances and inefficient air conditioning.
Cleanliness is a significant issue highlighted by numerous guests. Recurring problems include the presence of cockroaches, dirty and stained linens and filth in the kitchens and bathrooms. Specific complaints about black mold, sticky floors and unclean furniture are common, overshadowing the occasional mentions of clean areas.
The staff at SS Suites receive mixed reviews. While many guests praise the personnel, particularly for their friendliness and helpfulness, there are notable complaints about unprofessional and rude behavior. Issues such as delayed check-ins, poor communication and unhelpful staff detract from some guests' experiences.
The free WiFi service is a major area of concern with numerous guests expressing dissatisfaction due to difficulty obtaining passwords, weak connections and network reliability issues. Conversely, parking is considered convenient and accessible, despite minor issues like small parking areas and inadequate signage.
Feedback on the beds is mixed with positive comments on their size and comfort. However, significant complaints about the cleanliness of bed linens and the presence of hairs on pillows and sheets detract from the sleeping experience. Despite these cleanliness concerns, the size and comfort of the beds remain a redeeming feature.
Overall, while SS Suites excels in location and room spaciousness, significant improvements in cleanliness, maintenance and WiFi reliability are needed to enhance the guest experience.
Categories
The rooms at SS Suites are spacious, making them suitable for families and are equipped with kitchens, enhancing their functionality. Many guests enjoy the fantastic views from their accommodations and find the units conducive for relaxation. However, there are consistent concerns regarding maintenance and cleanliness with reports of broken furniture, stained linens, malfunctioning appliances and inefficient air conditioning.
Cleanliness is a significant issue highlighted by numerous guests. Recurring problems include the presence of cockroaches, dirty and stained linens and filth in the kitchens and bathrooms. Specific complaints about black mold, sticky floors and unclean furniture are common, overshadowing the occasional mentions of clean areas.
The staff at SS Suites receive mixed reviews. While many guests praise the personnel, particularly for their friendliness and helpfulness, there are notable complaints about unprofessional and rude behavior. Issues such as delayed check-ins, poor communication and unhelpful staff detract from some guests' experiences.
The free WiFi service is a major area of concern with numerous guests expressing dissatisfaction due to difficulty obtaining passwords, weak connections and network reliability issues. Conversely, parking is considered convenient and accessible, despite minor issues like small parking areas and inadequate signage.
Feedback on the beds is mixed with positive comments on their size and comfort. However, significant complaints about the cleanliness of bed linens and the presence of hairs on pillows and sheets detract from the sleeping experience. Despite these cleanliness concerns, the size and comfort of the beds remain a redeeming feature.
Overall, while SS Suites excels in location and room spaciousness, significant improvements in cleanliness, maintenance and WiFi reliability are needed to enhance the guest experience.
Hotel with EV Charging Stations
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool Children's Pool Outdoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Small Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
Guest Reviews
SS Suites enjoys a highly favorable location, making it a prime choice for visitors looking to explore Kuala Lumpur. Centrally situated, it offers easy access to the city’s main attractions and shopping hubs such as Bukit Bintang, GMBB, Lalaport and Pavilion. Guests appreciate the proximity to Jalan Alor, famous for its street food and the convenience of being close to PWTC and other city hotspots. The surrounding environment is noted for being both quiet and safe, adding to the overall appeal. The views from the rooms are particularly praised with guests enjoying beautiful cityscapes from their windows. Furthermore, the hotel boasts nice facilities including a swimming pool and gym. In summary, the location of SS Suites is unbeatable for those looking to be in the heart of the action while enjoying comfortable and secure accommodations.
SS Suites attracts guests seeking spacious accommodations with fantastic views and well-equipped kitchens. Visitors appreciate the large apartment sizes and find the units comfortable for family stays. The rooms are generally quiet, tidy and provide a nice environment for relaxation, contributing to an overall sense of satisfaction with the room's facilities.
However, there are recurring concerns about the maintenance and cleanliness of the properties. Issues such as broken furniture, stained and dirty bed linens and malfunctioning appliances are frequently mentioned. Specific problems include leaking air conditioning units, clogged shower drains and damaged ironing boards. The air conditioning in some rooms is also not very efficient and certain areas of the room appeared dusty and unclean.
Despite these drawbacks, the spaciousness and beautiful views offer a silver lining to the experience at SS Suites, making it an appealing option for travelers prioritizing these features.
The beds at SS Suites receive mixed feedback from guests. On the positive side, many reviewers appreciated the size of the beds, describing them as big and adequate for families. Some guests noted that there were many pillows and a comfortable duvet, contributing to a comfy sleeping experience.
However, there were significant complaints regarding cleanliness. Several guests reported that the bedsheets and towels were smelly, yellowish in color or even torn. Additionally, some reviews highlighted the presence of hair on the pillows and bedsheets, which detracts from the overall experience. Despite these issues, the presence of free wifi adds a convenient touch to a stay at SS Suites.
SS Suites has received varied feedback regarding its cleanliness. Numerous guests have highlighted significant hygiene issues, noting the presence of cockroaches and other insects in multiple areas such as the kitchen, living room, bedroom and toilets. There were consistent reports of dirty and stained linens with bed sheets and towels often cited as having unpleasant odors and visible marks.
The kitchen and its utensils were frequently described as dirty with issues such as leftover food from previous guests and filthy cooking surfaces. Bathrooms didn't fare much better with reports of black mold, slippery floors and inadequate sanitation. Several guests pointed out specific cleanliness problems like dusty and smelly rooms, sticky floors and unclean furniture.
Overall, while a few mentions of clean areas can be found, the majority of reviews emphasize a lack of thorough cleaning and proper maintenance at SS Suites, which significantly detracted from the guests' experiences.
SS Suites receives mixed reviews regarding its staff. Many guests commend the hotel's personnel for their hospitality with particular praise for friendly and helpful staff members, refering to individuals like Mr. Nazim and the receptionist, who are frequently mentioned for their excellent service and readiness to assist. Guests appreciate the detailed information provided and the overall peace and convenience found at the property.
However, there are several criticisms highlighting issues with customer service. Some guests report unprofessional and rude behavior with complaints about delayed check-ins, unclear communication and unavailability of services like the WiFi password. Others mention unhelpful or unfriendly staff and encounters that left them feeling rushed or undervalued. Specific incidents, such as a female staff member appearing scared or other staff being unclean, are also noted, detracting from the overall stay experience.
Overall, while some guests find the staff at SS Suites to be a highlight of their stay, there are clear areas for improvement in service consistency and professionalism.
Visitors to 'SS Suites' frequently express dissatisfaction with the hotel's WiFi service. Numerous guests reported difficulty in obtaining the WiFi password even after repeated requests and once connected, the experience was far from ideal. Complaints ranged from weak and lagging connections that get cut off in the rooms to instances where the WiFi was not working at all. The internet coverage is generally described as needing improvement and some guests highlighted challenges with network signals affecting e-hailing and calls. While the hotel does offer free WiFi, its reliability and functionality appear to be major areas of concern for guests.
Guests generally found parking at SS Suites to be convenient and easily accessible, although there is a daily charge ranging from RM10 to RM12. Some visitors noted the parking area is a bit small and there is a lack of proper signage from the car park to the lift. Despite these minor issues, the spaciousness of the units and ease of parking were appreciated by guests.
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Location
Rooms
However, there are recurring concerns about the maintenance and cleanliness of the properties. Issues such as broken furniture, stained and dirty bed linens and malfunctioning appliances are frequently mentioned. Specific problems include leaking air conditioning units, clogged shower drains and damaged ironing boards. The air conditioning in some rooms is also not very efficient and certain areas of the room appeared dusty and unclean.
Despite these drawbacks, the spaciousness and beautiful views offer a silver lining to the experience at SS Suites, making it an appealing option for travelers prioritizing these features.
Beds
However, there were significant complaints regarding cleanliness. Several guests reported that the bedsheets and towels were smelly, yellowish in color or even torn. Additionally, some reviews highlighted the presence of hair on the pillows and bedsheets, which detracts from the overall experience. Despite these issues, the presence of free wifi adds a convenient touch to a stay at SS Suites.
Cleanliness
The kitchen and its utensils were frequently described as dirty with issues such as leftover food from previous guests and filthy cooking surfaces. Bathrooms didn't fare much better with reports of black mold, slippery floors and inadequate sanitation. Several guests pointed out specific cleanliness problems like dusty and smelly rooms, sticky floors and unclean furniture.
Overall, while a few mentions of clean areas can be found, the majority of reviews emphasize a lack of thorough cleaning and proper maintenance at SS Suites, which significantly detracted from the guests' experiences.
Staff
However, there are several criticisms highlighting issues with customer service. Some guests report unprofessional and rude behavior with complaints about delayed check-ins, unclear communication and unavailability of services like the WiFi password. Others mention unhelpful or unfriendly staff and encounters that left them feeling rushed or undervalued. Specific incidents, such as a female staff member appearing scared or other staff being unclean, are also noted, detracting from the overall stay experience.
Overall, while some guests find the staff at SS Suites to be a highlight of their stay, there are clear areas for improvement in service consistency and professionalism.
Wi-Fi
Parking
Yes, SS Suites Swiss Garden Residences has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at SS Suites Swiss Garden Residences.
No, SS Suites Swiss Garden Residences doesn't allow dogs.
Yes, parking facilities are available at SS Suites Swiss Garden Residences.
Yes, SS Suites Swiss Garden Residences has a gym.
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