SG Residence Kuala Lumpur
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Summary of reviewsSG Residence Kuala Lumpur is predominantly praised for its exceptional location, situated conveniently close to Bukit Bintang and Jalan Alor, making it a prime spot for exploring Kuala Lumpur’s vibrant attractions and food scene. The residence offers beautiful city views and benefits from accessible public transportation, making it an attractive choice for both short visits and family stays.
Guests are frequently impressed with the spacious and well-equipped rooms, especially suitable for families or larger groups. The apartments often feature multiple bedrooms and bathrooms, contributing to a cozy and homey atmosphere. However, some reviews indicate areas needing attention, mentioning issues like outdated furnishings, maintenance concerns and cleanliness inconsistencies. Despite this, the combination of location and affordability generally meets visitors' expectations.
Cleanliness receives mixed feedback. Many guests find the rooms to be comfortable and clean with comfortable beds and cooperative staff. Yet, there are notable criticisms regarding maintenance with some guests encountering issues such as stained furniture, mold and bugs. These inconsistencies detract from the overall experience for several visitors.
The staff at SG Residence Kuala Lumpur are mostly praised for their helpfulness and friendliness, contributing significantly to a positive guest experience. Swift check-in processes and accommodating receptionists stand out. Yet, there are occasional reports of unprofessional behavior which are usually resolved by management.
The wifi service, while praised by some for being strong and reliable, has received mixed reviews. Guests experiencing connectivity issues often found staff responsive in addressing and fixing the problems.
The pool area, located on the sixth floor, is frequently highlighted as a major attraction with guests enjoying its size, cleanliness and the impressive city views it offers. Family-friendly with multiple levels of height and additional fitness facilities, the pool serves as a significant highlight despite its early closure times and occasional maintenance-related access restrictions.
Parking facilities also present a mixed experience. Guests appreciate the ample availability of spaces and convenience of parking despite some finding the navigation troublesome and the daily fee of RM12 high. Some improvements in the accessibility system could enhance the overall parking experience.
Beds receive mixed feedback with some guests finding them sizable and comfortable, while others report issues such as hard mattresses, dusty conditions and even hygiene concerns like dirty sheets and bed bugs. Despite these negative remarks, the friendliness of the staff remains a recurrent positive note.
Overall, SG Residence Kuala Lumpur offers a blend of strengths in location, spaciousness, staff service and pool facilities, while there are identifiable areas such as cleanliness, maintenance and bed quality that require improvement to enhance the guest experience.
Categories
Guests are frequently impressed with the spacious and well-equipped rooms, especially suitable for families or larger groups. The apartments often feature multiple bedrooms and bathrooms, contributing to a cozy and homey atmosphere. However, some reviews indicate areas needing attention, mentioning issues like outdated furnishings, maintenance concerns and cleanliness inconsistencies. Despite this, the combination of location and affordability generally meets visitors' expectations.
Cleanliness receives mixed feedback. Many guests find the rooms to be comfortable and clean with comfortable beds and cooperative staff. Yet, there are notable criticisms regarding maintenance with some guests encountering issues such as stained furniture, mold and bugs. These inconsistencies detract from the overall experience for several visitors.
The staff at SG Residence Kuala Lumpur are mostly praised for their helpfulness and friendliness, contributing significantly to a positive guest experience. Swift check-in processes and accommodating receptionists stand out. Yet, there are occasional reports of unprofessional behavior which are usually resolved by management.
The wifi service, while praised by some for being strong and reliable, has received mixed reviews. Guests experiencing connectivity issues often found staff responsive in addressing and fixing the problems.
The pool area, located on the sixth floor, is frequently highlighted as a major attraction with guests enjoying its size, cleanliness and the impressive city views it offers. Family-friendly with multiple levels of height and additional fitness facilities, the pool serves as a significant highlight despite its early closure times and occasional maintenance-related access restrictions.
Parking facilities also present a mixed experience. Guests appreciate the ample availability of spaces and convenience of parking despite some finding the navigation troublesome and the daily fee of RM12 high. Some improvements in the accessibility system could enhance the overall parking experience.
Beds receive mixed feedback with some guests finding them sizable and comfortable, while others report issues such as hard mattresses, dusty conditions and even hygiene concerns like dirty sheets and bed bugs. Despite these negative remarks, the friendliness of the staff remains a recurrent positive note.
Overall, SG Residence Kuala Lumpur offers a blend of strengths in location, spaciousness, staff service and pool facilities, while there are identifiable areas such as cleanliness, maintenance and bed quality that require improvement to enhance the guest experience.
Apartment with Children's Pool
Offers family-friendly accommodations. Its central location provides easy access to various attractions and amenities in Kuala Lumpur.
Apartment with Swimming Pool
Infinity Pool Children's Pool Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
3-Star Apartment
Apartment with Infinity Pool
Apartment with Outdoor Pool
Guest Reviews
SG Residence Kuala Lumpur boasts an exceptional location, attracting guests with its proximity to numerous attractions and amenities. The residence is conveniently close to Bukit Bintang and Jalan Alor, making it easy for visitors to explore the vibrant food scene and other main attractions. The central location makes it easy to venture around the city with good public transportation options nearby. Guests appreciate the convenience of having many food outlets and the benefit of staying in such a strategic part of Kuala Lumpur. The residence offers great views from its rooms, adding to the appeal of its location in the heart of the city. Whether for short visits or family stays, the combination of location, spacious rooms and cleanliness makes Swiss Garden Residence an attractive choice for travelers.
SG Residence Kuala Lumpur offers a mixed bag of experiences when it comes to the rooms. Visitors frequently commend the spaciousness of the apartments, which often feature multiple bedrooms and bathrooms, making them suitable for families or larger groups. Many guests note that the rooms are cozy, homey and generally clean, providing a peaceful retreat from the bustling city life. The presence of amenities like washing machines and large bathrooms with good water pressure add to the convenience of staying here.
However, there are some areas that require attention. Several reviews point out that while the rooms are sizable, they often show signs of aging and wear with outdated furnishings. Maintenance issues such as air conditioning leaks, sticky floors and insufficiently cleaned rooms have been mentioned. Some rooms have been described as smelly or hot and kitchens are sometimes reported to be messy and poorly equipped.
Nevertheless, in terms of location and affordability, the residence generally meets expectations, offering substantial space and a serene environment at a reasonable price. For those looking for an affordable, large living area in Kuala Lumpur, Swiss Garden Residence could be a viable option, especially if the minor maintenance concerns are addressed.
The beds at SG Residence Kuala Lumpur have received mixed feedback from guests. On the positive side, some guests found the beds to be big and really comfortable, providing a pleasant sleeping experience. However, several reviews noted issues such as the beds being uncomfortable, dusty and having a super hard mattress. There were also reports of the beds having bumps that made the springs noticeable and instances of dirty bed sheets with one alarming mention of possible blood stains. Additionally, a serious concern was raised about the presence of bed bugs. Despite these negative remarks, the staff's friendliness was consistently highlighted.
SG Residence Kuala Lumpur receives mixed reviews when it comes to cleanliness. On the positive side, many guests find the rooms clean, spacious and comfortable. Many appreciate the fresh feel of the suites and the cooperative staff, noting that some units even feature small kitchens which add convenience. The bed and pillows are often described as comfortable, adding to the overall positive impression of the living space.
However, several reviews highlight significant issues with cleanliness and maintenance. Guests have reported dirty bathrooms, dusty carpets and outdated furniture. Some have encountered bugs, mold and unpleasant odors, particularly from stained curtains and sofas. Instances of poor maintenance, such as a bathroom ceiling collapse and malfunctioning air conditioners, have also been mentioned.
Overall, while there are clean and spacious rooms that many guests enjoy, there is an evident inconsistency in maintenance and cleanliness standards, which detracts from the experience for several visitors.
SG Residence Kuala Lumpur boasts a predominantly positive reception from guests regarding its staff. Numerous visitors praise the team for being both helpful and friendly, contributing to an agreeable atmosphere during their stay. Many highlighted the staff's approachability and swift check-in process. The receptionists, in particular, received commendations for being accommodating, often attending to guest requests efficiently and even offering room upgrades in certain circumstances.
However, the reviews are not unanimously positive. Some guests encountered less favorable interactions, including instances of the staff's initial unhelpfulness or communication issues before arrival. Specific complaints about rudeness and unprofessional behavior were noted, but these were often mitigated by the intervention of management, who aimed to resolve issues satisfactorily.
While predominantly positive, these comments indicate areas for improvement, particularly in communication and consistency of service. Despite a few drawbacks, the overall sentiment reveals that the majority of the staff at SG Residence Kuala Lumpur are dedicated to providing welcoming and supportive experiences for their guests.
The wifi at SG Residence Kuala Lumpur has received mixed reviews from guests. Many have praised the wifi, describing it as good and working great, especially within the rooms. However, there have been notable issues, including instances where the internet did not work or the connection was poor. Some guests found the wifi inaccessible in certain areas, like specific units on higher floors and faced problems with receiving the correct password. Despite these challenges, the hotel staff has been responsive, promptly addressing and fixing the connectivity issues when reported.
SG Residence Kuala Lumpur boasts a pool area that receives frequent praise from guests. Visitors often describe the pool as amazing, wonderful and clean, contributing to an overall pleasant swimming experience. The pool, located on the sixth floor, offers a great view of the city, adding to its appeal. It is noteworthy for its size and the different levels of height available, accommodating various swimming preferences. The residence features three pools, which are particularly enjoyable for families with children. The accompanying fitness facilities offer additional convenience for guests.
However, there are some limitations to consider. The pool closes relatively early at 9 PM and access can sometimes be restricted due to maintenance or early closure requests with staff occasionally asking guests to stop using the pool before 5 PM. Despite these minor inconveniences, the pool area generally serves as a significant highlight of the stay at SG Residence Kuala Lumpur.
SG Residence Kuala Lumpur offers a mix of experiences when it comes to parking. Guests frequently mention the availability of ample car parks and easy parking with many free spaces. Good parking options provide convenience, despite some noting that navigating the parking roads can be troublesome and narrow, especially for long cars. A common critique is the lack of free parking with a typical fee of RM12 per day, considered high by some visitors. While improvement is needed in certain areas, such as the accessibility of the QR code system, overall, the parking facilities are deemed satisfactory by several guests.
Location Show Map
Location
Rooms
However, there are some areas that require attention. Several reviews point out that while the rooms are sizable, they often show signs of aging and wear with outdated furnishings. Maintenance issues such as air conditioning leaks, sticky floors and insufficiently cleaned rooms have been mentioned. Some rooms have been described as smelly or hot and kitchens are sometimes reported to be messy and poorly equipped.
Nevertheless, in terms of location and affordability, the residence generally meets expectations, offering substantial space and a serene environment at a reasonable price. For those looking for an affordable, large living area in Kuala Lumpur, Swiss Garden Residence could be a viable option, especially if the minor maintenance concerns are addressed.
Beds
Cleanliness
However, several reviews highlight significant issues with cleanliness and maintenance. Guests have reported dirty bathrooms, dusty carpets and outdated furniture. Some have encountered bugs, mold and unpleasant odors, particularly from stained curtains and sofas. Instances of poor maintenance, such as a bathroom ceiling collapse and malfunctioning air conditioners, have also been mentioned.
Overall, while there are clean and spacious rooms that many guests enjoy, there is an evident inconsistency in maintenance and cleanliness standards, which detracts from the experience for several visitors.
Staff
However, the reviews are not unanimously positive. Some guests encountered less favorable interactions, including instances of the staff's initial unhelpfulness or communication issues before arrival. Specific complaints about rudeness and unprofessional behavior were noted, but these were often mitigated by the intervention of management, who aimed to resolve issues satisfactorily.
While predominantly positive, these comments indicate areas for improvement, particularly in communication and consistency of service. Despite a few drawbacks, the overall sentiment reveals that the majority of the staff at SG Residence Kuala Lumpur are dedicated to providing welcoming and supportive experiences for their guests.
Wi-Fi
Pool
However, there are some limitations to consider. The pool closes relatively early at 9 PM and access can sometimes be restricted due to maintenance or early closure requests with staff occasionally asking guests to stop using the pool before 5 PM. Despite these minor inconveniences, the pool area generally serves as a significant highlight of the stay at SG Residence Kuala Lumpur.
Parking
Yes, SG Residence Kuala Lumpur has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at SG Residence Kuala Lumpur.
No, SG Residence Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at SG Residence Kuala Lumpur.
No, SG Residence Kuala Lumpur doesn't have a gym.
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