Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No, for 0.5 hours.
Is there an option for no in-room housekeeping during a guest's stay? No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? gym, pool, conference room
Has the hotel closed during the pandemic? No
Answers last updated by Oakwood Hotel and Residence Kuala Lumpur
Deluxe Twin RoomOffering a city view, this studio offers plenty of in-room amenities that include a flat-screen TV, a work desk and a seating area. En suite bathroom features a rainforest shower and complimentary designer toiletries.
One Bedroom Deluxe ApartmentFeaturing a separate bedroom and living area, this apartment offers plenty of in-room amenities that include a flat-screen TV with a DVD player, a work desk and a seating area. En suite bathroom features a rainforest shower and complimentary designer toiletries.
King or twin beds are available on request, subject to availability.
One Bedroom Premier ApartmentThis apartment features a separate bedroom dining area and living area. The apartment offers plenty of in-room amenities that include a flat-screen TV with DVD player and a work desk. En suite bathroom features a bathtub.
Family ApartmentThe largest apartment offered, this apartment features 2 separate bedrooms, a living area, a well-equipped kitchen and a dining area. The living room offers plenty of space, while a desk is offered in each room. The apartment offers plenty of in-room amenities that include a flat-screen TV with DVD player. Bathrooms come with a shower.
One Bedroom Deluxe CornerProviding free toiletries and bathrobes, this apartment includes a private bathroom with a walk-in shower, a bidet and a hairdryer. In the well-fitted kitchen, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. This wheelchair accessible apartment features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
One Bedroom Deluxe Twin ApartmentProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. In the well-equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and a toaster. The spacious twin/double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 2 beds.
One Bedroom Premier Twin ApartmentOffering free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bath and a bidet. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. The spacious twin/double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 2 beds.
Yes, Oakwood Hotel and Residence Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Oakwood Hotel and Residence Kuala Lumpur.
No, Oakwood Hotel and Residence Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Oakwood Hotel and Residence Kuala Lumpur.
Yes, Oakwood Hotel and Residence Kuala Lumpur has a gym.