Hotel Sentral KL @ KL Sentral Station
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Summary of reviewsHotel Sentral KL @ KL Sentral Station is highly praised for its strategic and convenient location at the heart of Kuala Lumpur. Positioned near KL Sentral, the city's main transport hub, it offers easy access to public transportation including trains, LRT, MRT and monorail. This central location is ideal for both local and international travelers and is within walking distance to shopping malls like NU Sentral, diverse dining options, convenience stores and major attractions such as Chinatown and Little India. The area is also described as safe and accessible, making it a prime base for experiencing Kuala Lumpur's vibrant culture and lifestyle.
Guests have mixed experiences regarding the hotel's breakfast. Many find it good, rich and delicious with a variety catering to both Asian and Western tastes, although some criticize the repetitive menu, lack of vegetarian options and limited variety. The quality of the food also receives mixed feedback with some praising it and others finding it below their expectations.
The reviews for the rooms are also mixed. Guests appreciate the spacious and comfortable accommodations, but issues arise with cleanliness and upkeep. Multiple reports of cockroach infestations, dusty conditions and maintenance problems such as broken amenities and outdated furniture detract from the overall experience. Noise levels due to thin walls and nearby rail tracks are additional concerns.
Cleanliness is a significant area needing improvement. While some areas are noted as clean, many guests report encountering cockroaches and dirty conditions, particularly in the hallways and carpets. The outdated facility contributes to a generally neglected appearance, leading to dissatisfaction in this aspect.
Staff receive mixed reviews as well. Many guests commend the staff for being friendly, helpful and courteous, but inconsistencies in behavior and service quality are noted. Instances of rudeness and unprofessionalism, especially at the reception, affect the overall guest experience.
The WiFi service has a varied reception. While some guests find it fast and reliable, others experience slow and unstable connections with some even having to pay separately for WiFi access.
Parking facilities are appreciated for their convenience and low cost, even though they could benefit from better cleanliness and maintenance. Family travelers find the hotel practical in terms of location and facilities, but express concerns about room cleanliness, size and some safety features.
Nightlife around the hotel is vibrant with numerous dining options and a lively atmosphere, although the noise can be bothersome for some guests.
The beds receive largely negative feedback with complaints about comfort, size, cleanliness and the presence of bed bugs and mites affecting sleep quality.
Although Hotel Sentral KL @ KL Sentral Station presents itself as a budget-friendly option due to its strategic location, the overall guest experience is marred by significant issues in cleanliness, room maintenance and service quality. Despite its affordability and central setting, substantial improvements are needed to meet the expectations associated with its three-star rating.
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Guests have mixed experiences regarding the hotel's breakfast. Many find it good, rich and delicious with a variety catering to both Asian and Western tastes, although some criticize the repetitive menu, lack of vegetarian options and limited variety. The quality of the food also receives mixed feedback with some praising it and others finding it below their expectations.
The reviews for the rooms are also mixed. Guests appreciate the spacious and comfortable accommodations, but issues arise with cleanliness and upkeep. Multiple reports of cockroach infestations, dusty conditions and maintenance problems such as broken amenities and outdated furniture detract from the overall experience. Noise levels due to thin walls and nearby rail tracks are additional concerns.
Cleanliness is a significant area needing improvement. While some areas are noted as clean, many guests report encountering cockroaches and dirty conditions, particularly in the hallways and carpets. The outdated facility contributes to a generally neglected appearance, leading to dissatisfaction in this aspect.
Staff receive mixed reviews as well. Many guests commend the staff for being friendly, helpful and courteous, but inconsistencies in behavior and service quality are noted. Instances of rudeness and unprofessionalism, especially at the reception, affect the overall guest experience.
The WiFi service has a varied reception. While some guests find it fast and reliable, others experience slow and unstable connections with some even having to pay separately for WiFi access.
Parking facilities are appreciated for their convenience and low cost, even though they could benefit from better cleanliness and maintenance. Family travelers find the hotel practical in terms of location and facilities, but express concerns about room cleanliness, size and some safety features.
Nightlife around the hotel is vibrant with numerous dining options and a lively atmosphere, although the noise can be bothersome for some guests.
The beds receive largely negative feedback with complaints about comfort, size, cleanliness and the presence of bed bugs and mites affecting sleep quality.
Although Hotel Sentral KL @ KL Sentral Station presents itself as a budget-friendly option due to its strategic location, the overall guest experience is marred by significant issues in cleanliness, room maintenance and service quality. Despite its affordability and central setting, substantial improvements are needed to meet the expectations associated with its three-star rating.
Cheap Hotel
The hotel is near KL Sentral Station, offering budget accommodations with excellent connectivity. It's ideal for travelers needing easy access to airport transfers and city transportation.
3-Star Hotel
This hotel offers a prime location at KL Sentral Station, providing easy access to transportation hubs. It offers reliable amenities and comfortable accommodations, making it ideal for travelers seeking convenience and value.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Parking
Guest Reviews
'Hotel Sentral KL @ KL Sentral Station' enjoys an overwhelmingly positive reception among guests largely due to its strategic and convenient location at the heart of Kuala Lumpur. Positioned close to KL Sentral, the city's main transport hub, the hotel offers easy access to numerous public transportation options including trains, LRT, MRT and monorail, making it an ideal choice for both local and international travelers aiming to explore the city efficiently.
Guests appreciate the hotel's proximity to an array of amenities such as shopping malls, particularly NU Sentral, diverse dining options, convenience stores and major attractions like Chinatown and Little India. Whether individuals are looking to catch a train to the airport, grab a quick bite or indulge in some shopping, everything seems to be within walking distance.
Additionally, the area around the hotel is described as safe and accessible with many eateries and shopping facilities within a short stroll. This central location not only provides convenience for transportation but also brings the essence of Kuala Lumpur right to the doorstep, making it an excellent base for experiencing the city's vibrant culture and lifestyle.
Overall, the location of 'Hotel Sentral KL @ KL Sentral Station' consistently stands out in guest reviews, offering an unbeatable combination of convenience, connectivity and access to numerous local amenities, making it a highly recommended choice for visitors to Kuala Lumpur.
Hotel Sentral KL @ KL Sentral Station offers a mixed experience when it comes to breakfast. Many guests have praised the breakfast, describing it as good, rich and delicious with a nice atmosphere and cleanliness. There are options catering to both Asian and Western tastes, providing plenty of choices for travelers. Some guests specifically highlighted the breakfast as the best part of their stay, enjoying the variety and taste.
However, the breakfast menu could improve in several areas. Multiple guests noted that the menu remains the same every day, leading to a lack of variety. Vegetarians might find the options limited and others mentioned that the selection is not very extensive.
The quality of the food also elicited mixed responses. While some found the breakfast tantalizing and worth the money, others felt it tasted bland or was not worth the price. There were also comments about the breakfast being poor or even primitive with some guests displeased with the limited choices and basic offerings. Specific criticisms included the absence of coffee, burnt nasi goreng and insufficient quantity of food.
Overall, while the breakfast at Hotel Sentral KL has its fans, there is room for improvement in terms of variety, taste and consistency to meet all guests' expectations.
The reviews for the rooms at Hotel Sentral KL @ KL Sentral Station are a mixed bag with some notable pros and substantial cons. Many guests appreciated the spacious and comfortable rooms, noting that they were larger than expected and equipped with basic amenities. The hotel’s proximity to KL Sentral Station is also a significant advantage.
However, a recurring issue for multiple visitors is the cleanliness and upkeep of the rooms. Numerous reviews pointed out problems such as cockroach infestations, dusty and dirty conditions and a persistent musty or smoky smell. Maintenance appears to be another weak point with guests reporting broken amenities, non-functional air conditioning and leaking taps. The rooms were also described as outdated with worn-out furniture and carpets, which detracted from the overall comfort.
Noise levels were another concern, partly due to thin walls and nearby rail tracks. Some guests also mentioned that their rooms were different from what was depicted in the booking photos, leading to disappointment upon arrival.
Despite these issues, some visitors found the rooms to be adequate for the price paid with daily cleaning services and amenities that met basic needs. However, the general consensus indicates that the hotel could benefit from significant renovations and improved pest control to enhance guest satisfaction.
The reviews of the beds at Hotel Sentral KL @ KL Sentral Station reveal a mixed but largely negative consensus. While there are some mentions of comfortable beds, numerous guests point out significant issues related to cleanliness and comfort. Common complaints include beds that are too small, short or super low. The mattresses often exhibit problems like being curved in the middle, feeling springy, worn-out, thin, hard or sometimes too soft. Many guests could feel the springs or described the mattresses as solid as concrete, leading to discomfort and even backaches.
Cleanliness is a recurrent problem with reports of dirty and smelly bedding, stained bedsheets and old, dusty bed linens. Some guests described encounters with bed bugs, cockroaches and mites, which contributed to an itchy and uncomfortable sleeping experience. Pillows were often described as extra hard, thin, dirty and generally uncomfortable.
Noisy beds, possibly due to loose screws, further disturbed the comfort. Despite sporadic mentions of clean and comfortable beds, the overall consensus leans toward recommending significant improvements in the quality and maintenance of the bedding to ensure a more pleasant stay for future guests.
Hotel Sentral KL @ KL Sentral Station has received mixed feedback regarding its cleanliness. While some guests noted that their rooms were clean and comfortable, many reviews point to significant issues. Several guests reported encountering cockroaches in their rooms, bathrooms and even around the bed, which raises concerns about the hotel's pest control measures. The cleanliness of the hotel appears inconsistent with some areas described as clean while others, such as hallways, carpets and bathrooms, were frequently mentioned as dirty or dusty.
Carpets in particular were often highlighted for being filthy and smelly, contributing to a generally unpleasant ambiance. Guests also pointed out outdated facilities, leading to a run-down and neglected appearance in many parts of the hotel. The state of bed linens and towels also came under scrutiny for being soiled or stained.
While a few guests found the overall cleanliness to be satisfactory and noted the staff’s effort in maintaining the rooms, the majority found cleanliness to be a significant area needing improvement. The recurring presence of cockroaches and the musty smell in some areas suggest a need for a more rigorous and regular cleaning protocol, along with pest control measures.
In summary, although there are sporadic positive remarks about clean and comfortable rooms, the general consensus leans towards dissatisfaction with the cleanliness and maintenance standards at Hotel Sentral KL @ KL Sentral Station.
Hotel Sentral KL @ KL Sentral Station receives a mixture of feedback regarding its staff. On a positive note, many guests have highlighted the staff as friendly, helpful, accommodating and courteous. Several specific individuals, such as Faizal, Sha, Manisha and Hafiz, have been commended for their excellent service and professionalism. Guests have appreciated the efficient cleaning staff and smooth check-in and check-out processes, contributing to a pleasant stay.
However, some reviews indicate inconsistencies in staff behavior and service quality. Reports of rude, unprofessional and uncooperative receptionists are common. Instances of guests being treated with a lack of respect and facing unhelpful attitudes are also noted. Some guests experienced long wait times and there were mentions of the front desk making errors, such as providing the wrong room type or giving out an already occupied room.
Despite these issues, the overall consensus suggests a staff team that is generally friendly and supportive but could benefit significantly from improvements in customer service training and consistent professionalism.
Hotel Sentral KL @ KL Sentral Station offers WiFi service that receives mixed feedback from guests. Many have noted that the WiFi and air conditioning in the rooms work well with some guests highlighting the high-speed internet as a positive aspect. Fast internet has been a pleasant surprise for several visitors, making it sufficient for casual browsing and streaming.
However, other guests report significant issues with the WiFi. Complaints include slow and unstable connections and some guests found the WiFi not operational for several days. The need to pay separately for WiFi access was also mentioned as a downside. Issues with connectivity frequently going out and unbearably slow speeds make it less ideal for those needing consistent internet, particularly for work.
Overall, while some guests find the WiFi service acceptable or even high-speed, others have experienced considerable frustrations with connection stability and speed. Improvements in the WiFi infrastructure could enhance the stay for many travelers.
Hotel Sentral KL @ KL Sentral Station offers a parking facility that is frequently mentioned in guest reviews. The parking area provides easy access and is conveniently located near a mall and food court, making it a practical choice for those traveling with vehicles. A private parking lot is available, primarily in the basement, which guests have found easy to find.
The parking comes with a nominal fee of RM5 per entry, which many guests consider reasonable. Despite some concerns regarding cleanliness, narrow spaces and a slightly dark environment, the overall availability of parking is valued, especially as free parking is also sometimes mentioned. However, the parking space could benefit from some upgrades and better maintenance to improve the experience further.
In summary, while the parking facilities at Hotel Sentral KL are advantageous due to their location and low entry fee, there is room for improvement in terms of cleanliness and overall space management.
Hotel Sentral KL @ KL Sentral Station presents a mixed bag of experiences for families with kids. The hotel is conveniently located, making it easily accessible for guests. Visitors have noted that it has good facilities that cater to family stays and offers rooms that are useful for accommodating family members.
However, some issues have been flagged, particularly concerning cleanliness with reports of dirty showers and toilets and instances of cockroach infestations. Additionally, there have been comments about the size of the rooms with suggestions that they may not be large enough to comfortably support a family.
Safety features are a noted consideration for families and the lack of an elevator may be unsuitable for elderly guests or those with mobility issues. Minor maintenance and overall touch-ups might enhance the experience, addressing the dissatisfaction with non-working climate control and other room configurations.
Overall, while Hotel Sentral KL @ KL Sentral Station offers a practical location and suitable facilities for family stays, some improvements in cleanliness and room maintenance could significantly elevate the quality of accommodation.
Hotel Sentral KL @ KL Sentral Station is situated in a vibrant area that truly comes alive at night. Guests can easily find a variety of dining options with numerous eateries, food stalls, restaurants and cafes scattered around the vicinity. For those needing a quick snack or essentials, 7-Eleven stores are conveniently located everywhere. The location also offers plenty of nightlife opportunities, including nearby restaurants, bars and clubs. Visitors appreciate the beautiful night views and the overall lively atmosphere. Its proximity to NU Sentral and various shopping malls further enhances the experience, providing ample choices for both dining and shopping. Although the area can be noisy at night, many find the bustling nightlife and abundant dining options to be worth it.
Hotel Sentral KL @ KL Sentral Station presents itself as an affordable option with a strategically convenient location, making it a good choice for budget-conscious travelers. With clean rooms and accessible facilities around the area, it offers value for money for those on a tight budget.
However, the hotel does show signs of age with facilities and rooms that appear outdated and in need of significant renovation. Many guests noted that the hotel's three-star rating might be ambitious, suggesting it feels closer to a one or two-star experience due to outdated and insufficient amenities.
Despite this, for those looking for a budget-friendly stay, especially in the heart of Kuala Lumpur, the hotel remains a safe and reasonably comfortable choice, provided expectations are managed regarding the age and condition of the property.
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Location
Guests appreciate the hotel's proximity to an array of amenities such as shopping malls, particularly NU Sentral, diverse dining options, convenience stores and major attractions like Chinatown and Little India. Whether individuals are looking to catch a train to the airport, grab a quick bite or indulge in some shopping, everything seems to be within walking distance.
Additionally, the area around the hotel is described as safe and accessible with many eateries and shopping facilities within a short stroll. This central location not only provides convenience for transportation but also brings the essence of Kuala Lumpur right to the doorstep, making it an excellent base for experiencing the city's vibrant culture and lifestyle.
Overall, the location of 'Hotel Sentral KL @ KL Sentral Station' consistently stands out in guest reviews, offering an unbeatable combination of convenience, connectivity and access to numerous local amenities, making it a highly recommended choice for visitors to Kuala Lumpur.
Breakfast
However, the breakfast menu could improve in several areas. Multiple guests noted that the menu remains the same every day, leading to a lack of variety. Vegetarians might find the options limited and others mentioned that the selection is not very extensive.
The quality of the food also elicited mixed responses. While some found the breakfast tantalizing and worth the money, others felt it tasted bland or was not worth the price. There were also comments about the breakfast being poor or even primitive with some guests displeased with the limited choices and basic offerings. Specific criticisms included the absence of coffee, burnt nasi goreng and insufficient quantity of food.
Overall, while the breakfast at Hotel Sentral KL has its fans, there is room for improvement in terms of variety, taste and consistency to meet all guests' expectations.
Rooms
However, a recurring issue for multiple visitors is the cleanliness and upkeep of the rooms. Numerous reviews pointed out problems such as cockroach infestations, dusty and dirty conditions and a persistent musty or smoky smell. Maintenance appears to be another weak point with guests reporting broken amenities, non-functional air conditioning and leaking taps. The rooms were also described as outdated with worn-out furniture and carpets, which detracted from the overall comfort.
Noise levels were another concern, partly due to thin walls and nearby rail tracks. Some guests also mentioned that their rooms were different from what was depicted in the booking photos, leading to disappointment upon arrival.
Despite these issues, some visitors found the rooms to be adequate for the price paid with daily cleaning services and amenities that met basic needs. However, the general consensus indicates that the hotel could benefit from significant renovations and improved pest control to enhance guest satisfaction.
Beds
Cleanliness is a recurrent problem with reports of dirty and smelly bedding, stained bedsheets and old, dusty bed linens. Some guests described encounters with bed bugs, cockroaches and mites, which contributed to an itchy and uncomfortable sleeping experience. Pillows were often described as extra hard, thin, dirty and generally uncomfortable.
Noisy beds, possibly due to loose screws, further disturbed the comfort. Despite sporadic mentions of clean and comfortable beds, the overall consensus leans toward recommending significant improvements in the quality and maintenance of the bedding to ensure a more pleasant stay for future guests.
Cleanliness
Carpets in particular were often highlighted for being filthy and smelly, contributing to a generally unpleasant ambiance. Guests also pointed out outdated facilities, leading to a run-down and neglected appearance in many parts of the hotel. The state of bed linens and towels also came under scrutiny for being soiled or stained.
While a few guests found the overall cleanliness to be satisfactory and noted the staff’s effort in maintaining the rooms, the majority found cleanliness to be a significant area needing improvement. The recurring presence of cockroaches and the musty smell in some areas suggest a need for a more rigorous and regular cleaning protocol, along with pest control measures.
In summary, although there are sporadic positive remarks about clean and comfortable rooms, the general consensus leans towards dissatisfaction with the cleanliness and maintenance standards at Hotel Sentral KL @ KL Sentral Station.
Staff
However, some reviews indicate inconsistencies in staff behavior and service quality. Reports of rude, unprofessional and uncooperative receptionists are common. Instances of guests being treated with a lack of respect and facing unhelpful attitudes are also noted. Some guests experienced long wait times and there were mentions of the front desk making errors, such as providing the wrong room type or giving out an already occupied room.
Despite these issues, the overall consensus suggests a staff team that is generally friendly and supportive but could benefit significantly from improvements in customer service training and consistent professionalism.
Wi-Fi
However, other guests report significant issues with the WiFi. Complaints include slow and unstable connections and some guests found the WiFi not operational for several days. The need to pay separately for WiFi access was also mentioned as a downside. Issues with connectivity frequently going out and unbearably slow speeds make it less ideal for those needing consistent internet, particularly for work.
Overall, while some guests find the WiFi service acceptable or even high-speed, others have experienced considerable frustrations with connection stability and speed. Improvements in the WiFi infrastructure could enhance the stay for many travelers.
Parking
The parking comes with a nominal fee of RM5 per entry, which many guests consider reasonable. Despite some concerns regarding cleanliness, narrow spaces and a slightly dark environment, the overall availability of parking is valued, especially as free parking is also sometimes mentioned. However, the parking space could benefit from some upgrades and better maintenance to improve the experience further.
In summary, while the parking facilities at Hotel Sentral KL are advantageous due to their location and low entry fee, there is room for improvement in terms of cleanliness and overall space management.
Family
However, some issues have been flagged, particularly concerning cleanliness with reports of dirty showers and toilets and instances of cockroach infestations. Additionally, there have been comments about the size of the rooms with suggestions that they may not be large enough to comfortably support a family.
Safety features are a noted consideration for families and the lack of an elevator may be unsuitable for elderly guests or those with mobility issues. Minor maintenance and overall touch-ups might enhance the experience, addressing the dissatisfaction with non-working climate control and other room configurations.
Overall, while Hotel Sentral KL @ KL Sentral Station offers a practical location and suitable facilities for family stays, some improvements in cleanliness and room maintenance could significantly elevate the quality of accommodation.
Nightlife
3 Star
However, the hotel does show signs of age with facilities and rooms that appear outdated and in need of significant renovation. Many guests noted that the hotel's three-star rating might be ambitious, suggesting it feels closer to a one or two-star experience due to outdated and insufficient amenities.
Despite this, for those looking for a budget-friendly stay, especially in the heart of Kuala Lumpur, the hotel remains a safe and reasonably comfortable choice, provided expectations are managed regarding the age and condition of the property.
No, Hotel Sentral KL @ KL Sentral Station doesn't have any pool.
No, a spa isn't available at Hotel Sentral KL @ KL Sentral Station.
No, Hotel Sentral KL @ KL Sentral Station doesn't allow dogs.
Yes, parking facilities are available at Hotel Sentral KL @ KL Sentral Station.
No, Hotel Sentral KL @ KL Sentral Station doesn't have a gym.
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