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Hotel Maya Kuala Lumpur City Centre

Kuala Lumpur , 138 Jalan Ampang (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Maya Kuala Lumpur City Centre is a great value for money hotel with an excellent location at the heart of the city center within walking distance to the Petronas Towers, KLCC park and shopping centers. The breakfast received mixed reviews, but many guests enjoyed the variety of food and praised specific items such as the omelette station. The rooms received mixed reviews, but many guests found them spacious and comfortable with excellent views of the city. The hotel is described as clean and tidy with attentive staff who quickly address any issues reported. The staff received mixed reviews, but many guests praised them for their personal attention, excellent customer service and willingness to go the extra mile for guests. The indoor pool is nicely decorated with a bamboo theme and includes jets and a hot tub. The parking is reliable, safe and easily accessible, although it may be confusing at times. The hotel is family-friendly with spacious and comfortable rooms and a breakfast spread that kids will love. The beds are comfortable and most guests appreciated the clean sheets and excellent service rendered by the hotel. While some guests were disappointed that the hotel did not meet their expectations of a 5-star rating, others found it exceptional. Overall, Hotel Maya Kuala Lumpur City Centre is a solid choice for a stay in Kuala Lumpur.
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Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

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5-Star Hotel

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Room Types

Deluxe Room This air-conditioned studio opens up to views of the city. It is fitted with a cable TV, mini fridge and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Ironing facilities are available.

Premier Room This air-conditioned junior suite opens up to views of the city. It is fitted with a cable TV, sofa and a mini fridge. The en suite bathroom includes separate standalone bathtub, shower facilities, a hairdryer and free toiletries. Ironing facilities are available. This room type can accommodate an extra bed at additional charges.

Grand Premier Room This spacious air-conditioned deluxe suite opens up to views of the city. It is fitted with a cable TV, sofa and a desk. There is a dining area and a separate dressing area. The en suite bathroom includes separate standalone bathtub, shower facilities, a hairdryer and free toiletries. Ironing facilities are available. This room type can accommodate 2 extra beds at additional charges.

Heritage Room This studio has an air conditioning and flat-screen TV.

Mystery Room This double room has air conditioning, electric kettle and bathrobe. (Please note that the room and bed type will be allocated at check-in according to availability. Guests may be asked to change rooms during the stay, and room types may vary.)

About Hotel Maya Kuala Lumpur City Centre

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Guest Reviews

7.8

Good

Location

The Hotel Maya Kuala Lumpur City Centre boasts an excellent location at the heart of the city center within walking distance to the Petronas Towers, KLCC park and shopping centers. It is also nearby to various restaurants and is situated close to public transportation, making it easy to explore the city's attractions. While some guests found the area confusing for first-timers, many enjoyed the hotel's central location and accessibility to attractions with some even having a view of the famous KLCC tower from their rooms. The hotel is a great value for money, especially due to its strategic location and proximity to so many attractions. Overall, this hotel is great for those looking for a pleasant place to stay in a busy city with a perfect location for accessing the best of Kuala Lumpur.

Breakfast

Guests at the Hotel Maya Kuala Lumpur City Centre had mixed reviews about the breakfast. Some found it to be average or below par, citing limited options and poor quality. However, others praised the breakfast, saying it was amazing, very good or one of the best in KL. There were comments about the variety of food with some guests saying there needed to be more intercontinental options. However, many guests still enjoyed the breakfast with some saying their kids enjoyed it too. Some specific items were praised, such as the omelette station or the fresh quality of the food. Some guests felt the breakfast was overpriced for what was on offer, while others were satisfied with the selection. Despite the mixed reviews, many guests found the staff to be good and appreciated the comfortable seating and ample space for breakfast.

Rooms

The rooms at Hotel Maya Kuala Lumpur City Centre receive mixed reviews. Some guests describe them as spacious and comfortable with excellent views of the city, while others found outdated furniture and poor soundproofing. A few guests had issues with cleanliness and maintenance, but many praise the friendly staff and comfortable beds. Upgraded rooms are also mentioned positively. Despite its flaws, the hotel is still considered a decent option for its value and location.

Beds

Hotel Maya Kuala Lumpur offers guests a comfortable and enjoyable stay with their nice and large beds. Majority of guests appreciated the comfortable beds, clean sheets and excellent service rendered by the hotel. Some guests, however, found the beds outdated and not comfortable to sleep on while others were disappointed with the state of the hotel, describing it as "having seen better days". Nonetheless, most reviews raved about the comfort of the beds and some even specifically mentioned the "comfy bed" and "bantal empuk", which translates to soft pillows in Malay.

Cleanliness

Hotel Maya Kuala Lumpur City Centre offers a comfortable and clean experience for its guests with many reviews praising the immaculate conditions of the rooms. Some guests did encounter cleanliness issues such as dirty bathtubs, dusty coffee tables or dusty rooms, but overall, the hotel is described as clean and tidy. The staff is attentive to upkeep and quickly addresses any issues reported. While some guests noted that the hotel is showing some signs of age, the spacious rooms with comfortable beds and excellent service make up for it. Some reviewers mentioned bugs or hair in their rooms, highlighting the need for ongoing attention to cleanliness. Despite these isolated issues, the hotel offers good value for money and is recommended for a comfortable and pleasant stay.

Staff

The staff at Hotel Maya Kuala Lumpur City Centre received mixed reviews from guests. Some guests felt that the staff lacked friendliness and customer service training, while others found them to be very friendly and helpful. However, many guests praised the staff for their personal attention, excellent customer service and willingness to go the extra mile for guests. The reception and restaurant staff were moderately helpful, but some guests found the bar staff to be on their phones or unsure of themselves. The registration process was smooth and efficient, but some guests experienced slow response times for requests. Overall, guests appreciated the obliging and kind staff, especially the security personnel and enjoyed the excellent location of the hotel for Malaysian food and walking distance to KLCC.

Pool

The Hotel Maya Kuala Lumpur City Centre boasts an indoor pool for guests to enjoy during their stay. The pool is nicely decorated with a bamboo theme and even includes jets and a hot tub. While some guests noted the pool could be small or lacking entertainment, others raved about how amazing it was. The pool includes various types of nozzles for sore muscles and is refreshing to swim in. However, a few guests did mention that the pool could be cold or uninviting. Despite some minor maintenance issues with the pool facilities, guests can access the pool from all lift lobbies and enjoy a refreshing swim.

Parking

The Hotel Maya Kuala Lumpur City Centre has convenient parking space that is free of charge, which was paramount for many guests. While it may be confusing at times, the parking lot is reliable, safe and easily accessible by validated request. Although it is a bit difficult to get from the parking to the room as the parking is in another building, it is not a major issue and guests can drop their baggage at the lobby before heading to the parking lot. The hotel's structure shares an office tower, adding to the confusion but the registration process is smooth and fast. Despite the complicated parking layout, the parking is highly recommended due to its location and safety.

Family

Looking for a family-friendly hotel in Kuala Lumpur? Look no further than Hotel Maya Kuala Lumpur City Centre! Guests rave about the spacious and comfortable rooms, perfect for families with kids. And speaking of kids, they'll love the breakfast spread - and the friendly staff who go out of their way to make sure the little ones feel welcome. Need a baby cot? No problem - this hotel can accommodate! Just be sure to supervise your kids in the pool area, as it's not advisable for them to swim without an adult present. Overall, if you're traveling with your family to Kuala Lumpur, Hotel Maya is a great choice!

5 Star

Hotel Maya Kuala Lumpur City Centre is a great hotel with smooth check-in and check-out processes, friendly staff and spacious rooms. Although some guests were disappointed that the hotel did not meet their expectations of a 5-star rating, others found it exceptional. The location of the hotel is excellent with only a five-minute walk to KLCC. One guest even noted that the hotel had a unique bathroom ventilation system that impressed them. The only criticism was that some felt the food spread for breakfast was limited. Overall, a solid choice for a stay in Kuala Lumpur.

Yes, Hotel Maya Kuala Lumpur City Centre has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Hotel Maya Kuala Lumpur City Centre.

No, Hotel Maya Kuala Lumpur City Centre doesn't allow dogs.

Yes, parking facilities are available at Hotel Maya Kuala Lumpur City Centre.

Yes, Hotel Maya Kuala Lumpur City Centre has a gym.

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