Dorsett Hartamas Kuala Lumpur
Kuala Lumpur
3.16284400,
101.65606500
,
D-g-08 Plaza Damas, No. 63 Jalan Sri Hartamas 1, Taman Sri Hartamas
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsDorsett Hartamas Kuala Lumpur is highly regarded for its superb and strategic location in an affluent suburb, offering easy access to multiple shopping centers, eateries and convenience stores. Its proximity to key venues and Kuala Lumpur attractions, coupled with the tranquil environment despite being near bustling areas, enhances its appeal for both business and leisure visitors. The clean and spacious rooms, combined with friendly staff, bolster the overall guest experience.
The breakfast experience at the hotel has received praise for its good quality and attentive service. Guests particularly enjoyed dishes like Nasi Lemak and Western breakfast options. However, there are noted areas for improvement, especially regarding variety and consistency of the breakfast spread with some guests feeling the weekday offerings were too limited.
Guest rooms are described as spacious, clean and comfortable with amenities like bathtubs being appreciated by families and honeymooners. Despite positive remarks, some guests were disappointed by the lack of windows in many rooms and occasional issues such as unpleasant odors, air conditioning problems and maintenance concerns.
Cleanliness is frequently praised with many guests noting the tidy ambiance of the rooms and public areas like the lobby, pool and cafe. However, some reviews mentioned issues like dirty carpets, unpleasant odors and insufficient housekeeping in bathrooms and other areas.
Staff at the hotel are highlighted for their friendliness, helpfulness and attentiveness with specific mentions of individuals providing exceptional service. Despite some inconsistencies and occasional delays in service, the overall impression of the staff is positive.
Wi-Fi connectivity has received mixed reviews with some guests experiencing seamless and strong internet access, while others faced difficulties with unstable connections and slow speeds, particularly in their rooms.
The gym, while praised for being well-maintained, is noted for having outdated equipment that could benefit from upgrades. Meanwhile, the rooftop pool is a standout feature, appreciated for its amazing views and spacious design, though it occasionally faces issues with overcrowding and limited seating.
Parking is described as affordable and accessible with valet services available. However, many guests find the parking system confusing due to poor signage and difficult navigation, suggesting a need for better organization and clearer directions.
Family-friendly amenities, including a children’s pool and large rooms suited for families, add to the hotel’s appeal. The convenient location and helpful staff make it a favored choice for families despite some mixed reviews regarding certain facilities and safety concerns in the children’s play area.
Overall, Dorsett Hartamas Kuala Lumpur is a comfortable and strategically located hotel offering good service, spacious rooms and various family-friendly amenities, though there are recurring issues that could benefit from further improvement.
Categories
The breakfast experience at the hotel has received praise for its good quality and attentive service. Guests particularly enjoyed dishes like Nasi Lemak and Western breakfast options. However, there are noted areas for improvement, especially regarding variety and consistency of the breakfast spread with some guests feeling the weekday offerings were too limited.
Guest rooms are described as spacious, clean and comfortable with amenities like bathtubs being appreciated by families and honeymooners. Despite positive remarks, some guests were disappointed by the lack of windows in many rooms and occasional issues such as unpleasant odors, air conditioning problems and maintenance concerns.
Cleanliness is frequently praised with many guests noting the tidy ambiance of the rooms and public areas like the lobby, pool and cafe. However, some reviews mentioned issues like dirty carpets, unpleasant odors and insufficient housekeeping in bathrooms and other areas.
Staff at the hotel are highlighted for their friendliness, helpfulness and attentiveness with specific mentions of individuals providing exceptional service. Despite some inconsistencies and occasional delays in service, the overall impression of the staff is positive.
Wi-Fi connectivity has received mixed reviews with some guests experiencing seamless and strong internet access, while others faced difficulties with unstable connections and slow speeds, particularly in their rooms.
The gym, while praised for being well-maintained, is noted for having outdated equipment that could benefit from upgrades. Meanwhile, the rooftop pool is a standout feature, appreciated for its amazing views and spacious design, though it occasionally faces issues with overcrowding and limited seating.
Parking is described as affordable and accessible with valet services available. However, many guests find the parking system confusing due to poor signage and difficult navigation, suggesting a need for better organization and clearer directions.
Family-friendly amenities, including a children’s pool and large rooms suited for families, add to the hotel’s appeal. The convenient location and helpful staff make it a favored choice for families despite some mixed reviews regarding certain facilities and safety concerns in the children’s play area.
Overall, Dorsett Hartamas Kuala Lumpur is a comfortable and strategically located hotel offering good service, spacious rooms and various family-friendly amenities, though there are recurring issues that could benefit from further improvement.
Hotel with Children's Pool
Located in Sri Hartamas, this hotel provides a children’s pool. It is suitable for families who prefer a quieter location with easy access to local amenities.
Hotel with Rooftop Pool
The rooftop pool is a highlight among guests, frequently praised for its amazing and great views of the city. The pool itself is described as large, clean and lovely with ample seating for relaxation.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the affluent suburb of Kuala Lumpur, Dorsett Hartamas stands out for its superb and strategic location. Guests frequently highlight its proximity to the Hartamas Shopping Centre and Plaza Damas, making it effortlessly convenient for those who enjoy shopping, dining and entertainment options. The hotel is surrounded by an array of eateries, supermarkets and convenience stores, ensuring ease of access to daily needs and late-night food runs.
The location is noted to be very central, offering easy access to various Kuala Lumpur attractions, government offices and key venues such as MITEC and Istana Negara. Despite not being situated in the city center, the hotel remains well-connected to most areas of KL through accessible roads and highways, providing a quick 20-minute taxi ride to the city's core.
Guests also appreciate the quieter, less traffic-congested area, which creates a calm and comfortable environment for a pleasant stay. The beautiful scenic views, especially from higher floors like level 27, add to the charm. Additionally, the clean and spacious rooms, along with friendly staff, enhance the overall guest experience.
Whether for business, a short city escape or a family stay, Dorsett Hartamas’ strategic location, combined with its comfortable accommodations, makes it an ideal choice.
The breakfast experience at Dorsett Hartamas Kuala Lumpur has received mixed reviews. On the positive side, many guests appreciated the breakfast, describing it as good, delicious, fulfilling and with a decent spread. They noted that the chefs were attentive and accommodating, especially for guests with dietary restrictions, such as vegetarians. There were specific mentions of the quality of dishes like the Nasi Lemak and Western breakfast options being particularly enjoyable. Staff service during breakfast was frequently praised, contributing positively to the overall dining experience.
However, several guests pointed out that the breakfast options lacked variety and the menu remained almost the same daily, leading to a somewhat monotonous experience. Some reviewers felt the breakfast was too basic and could benefit from more diverse offerings. The absence of a buffet breakfast on weekdays was mentioned multiple times with some guests expressing disappointment in having to choose from limited set menus instead. Issues like cold eggs, poorly cooked pancakes and the subpar quality of certain items like croissants and fruit juices were highlighted by a few.
In general, while the breakfast at Dorsett Hartamas Kuala Lumpur satisfies many, there's room for improvement in terms of variety and consistency, especially on weekdays where guests expect a more substantial buffet spread.
The rooms at Dorsett Hartamas Kuala Lumpur exhibit a blend of positive and mixed experiences from guests. Many reviews highlighted the spaciousness and cleanliness of the rooms with some guests appreciating the comfort of the beds and the well-kept conditions. Cleanliness is often mentioned positively and several guests found the rooms cozy, well-maintained and equipped with conveniences like bathtubs, which were a hit among families and honeymooners.
However, there were numerous comments on the lack of windows in many rooms, which seemed to be a surprise and a disappointment for some guests. This windowless aspect contributed to a perceived lack of value in the room rates. Issues with room odors, whether from cigarette smoke or general unpleasant smells, were also noted. Additionally, some guests experienced problems with the air conditioning and occasional maintenance concerns like room leaks and cleanliness issues in the bathrooms were reported.
Despite these negatives, many guests were satisfied with their overall experience, praising the room size, comfort, cleanliness and amenities provided. The hotel’s strategic location near shopping malls and other conveniences also added to the appeal. While the soundproofing of rooms was generally commended, some found the small space of the elevators to be a downside.
In summary, Dorsett Hartamas Kuala Lumpur offers comfortable and spacious accommodations that generally meet guests' expectations for cleanliness and convenience, despite some recurring issues with windowless rooms and occasional maintenance problems.
Dorsett Hartamas Kuala Lumpur garners mixed reviews with respect to its beds. On the bright side, many guests find the beds to be particularly comfortable, often resulting in a restful night's sleep. The large and spacious beds are frequently mentioned as a highlight. Clean beddings and soft comforters further enhance the sleep experience. However, the pillows seem to be a common point of contention with multiple remarks about them being too flat or uncomfortable. Some reviews note issues such as stained sheets, smelly blankets or bedbugs disrupting the otherwise positive experience. There are also instances of guests being given joined single beds instead of a promised queen bed, which resulted in discomfort for some. Nonetheless, the overall consensus leans towards a mostly comfortable, if slightly inconsistent, bedding situation.
The reviews of Dorsett Hartamas Kuala Lumpur paint a mixed picture regarding the cleanliness of the hotel. On the positive side, guests frequently mention that the rooms are clean, spacious and comfortable with some highlighting specific areas such as the swimming pool and cafe for their cleanliness. Additionally, many guests appreciate the neat and modern decor, alongside a clean and cozy ambiance. The hotel lobby also receives commendation for its cleanliness, brightness and overall impressive appearance.
However, there are consistent reports pointing to issues with cleanliness. Common grievances include dirty or dusty carpets, unpleasant odors in rooms and bathrooms and stained bed sheets and towels. Some guests also mention the presence of mold and a general lack of thorough cleaning in certain areas. Bathrooms, in particular, seem to be a recurring problem with reports of smelly conditions and insufficient cleaning. Moreover, there are instances of poor housekeeping practices, such as not providing enough towels or failing to vacuum carpets.
Overall, while many guests find the hotel clean and tidy, the frequency of repeated cleanliness issues can't be overlooked. The hotel seems to offer a comfortable and often clean experience, but it is evident that there are areas requiring significant improvements to meet consistent standards of cleanliness.
Guests at Dorsett Hartamas Kuala Lumpur generally have positive experiences with the hotel staff, frequently highlighting their friendliness, helpfulness and attentive service. Many reviews commend the counter staff, receptionists and security guards for being accommodating and informative. The doormen are noted for being polite and always smiling, while the housekeeping team, particularly individuals like Nik, have been appreciated for their exceptional hospitality and professionalism.
Several guests mention specific names like Vimal, who garnered praise for excellent service and responsiveness. Front desk staff and bellboys received commendations for their efficiency and promptness in handling requests. The hotel’s customer service is often described as exceptional with polite and welcoming greetings from all personnel.
However, some reviews point out inconsistencies in service quality. A few guests experienced delays during check-in and felt that some staff, including the manager, could have been more professional and efficient. Instances of unfriendliness and lack of attentiveness were mentioned, emphasizing a need for improvement in certain areas. Overall, despite these occasional lapses, the staff's general demeanor and service at Dorsett Hartamas Kuala Lumpur leave a positive impression on most guests.
Guest reviews of the Wi-Fi at Dorsett Hartamas Kuala Lumpur present a mixed experience with a clear emphasis on both positive and negative aspects. Many guests found the internet coverage to be good with several noting that the Wi-Fi was very good or even the best they had encountered. Others highlighted that arranging Wi-Fi was easy and that their expectations were met.
However, issues were also frequently reported. Some guests stated that they experienced poor or unstable connections with difficulties logging in to the room's Wi-Fi. A few reviews specifically mentioned no Wi-Fi at all in the room or that the internet speed was slow and inadequate for streaming. Reception issues were noted as being less problematic in the lobby compared to the rooms.
Overall, while some guests enjoyed a seamless and strong Wi-Fi experience, others faced challenges with connectivity and speed, particularly in their rooms.
The gym at Dorsett Hartamas Kuala Lumpur is described as having well-maintained access and being a key feature of the hotel. While the gym does have fitness-oriented facilities, some feedback highlights that the equipment is old and could benefit from upgrading. Guests have noted the helpfulness of the staff, particularly the swimming pool guard, enhancing the overall experience. Despite the need for equipment updates, the presence of gym facilities adds value to the stay.
The Dorsett Hartamas Kuala Lumpur boasts a noteworthy pool experience with numerous guests appreciating its features. The rooftop pool is a standout, frequently praised for its amazing views and spacious design. Families particularly enjoy the separate kids' pool, which is clean and well-maintained. The overall pool area is described as clean, beautiful and large, offering ample space for both children and adults to enjoy.
Guests find the swimming pool to be a highlight of their stay, often highlighting its cleanliness and the wonderful views it offers. The rooftop location adds an extra element of allure, providing a picturesque backdrop while swimming. However, some raised issues about the availability of pool towels and the occasional need for maintenance. The pool area can get crowded and seating might be limited during peak times.
Despite some minor inconveniences, such as strict pool rules and occasional overcrowding, the overall impression of the pool is positive. The pool's large size and attractive views make it a favorite among visitors, contributing to an enjoyable stay at the hotel.
Navigating the parking situation at Dorsett Hartamas Kuala Lumpur can be quite a mixed bag according to guest reviews. On the positive side, parking is generally described as affordable with a flat rate of approximately RM3.50 per entry for guests, making it a cost-effective option. Valet parking is also available and the valet staff have been noted for their politeness and helpfulness, providing an added layer of convenience for those who prefer not to deal with the parking themselves.
The car park's accessibility receives some praise with easy access mentioned by several guests. A validate-at-the-concierge system is in place to ensure guests get the discounted rate, which adds a layer of affordability. Motorbike parking situated near the security area is an additional convenience for riders.
However, many guests have found the parking experience confusing and challenging. Common complaints include poor signage and lack of clear directions, making the parking location difficult to find upon arrival. The parking system sometimes fails to facilitate smooth transactions and visitors occasionally have to park in a building next door, resulting in some inconvenience and increased effort to reach the hotel's lobby. Additionally, the parking area is located at P1 and P2 levels, which can be distant from the main hotel facilities.
Parking space availability can be somewhat limited, often operating on a first-come, first-serve basis, which has led to some frustration, especially during peak times. Some guests have expressed that the parking should be free for staying visitors, rather than having a pay-per-entry system, which adds to their overall costs.
In summary, while the parking at Dorsett Hartamas Kuala Lumpur is affordable and offers valet options, its usability could benefit significantly from better signage and more streamlined access to ensure a more straightforward experience for guests.
Dorsett Hartamas Kuala Lumpur offers an array of amenities that cater to families, ensuring a family-friendly atmosphere for a short city escape. The hotel features a kid's club and playroom, although some guests have noted that the playroom was locked or empty during their stays. The children’s pool consistently receives positive remarks for being suitable and enjoyable for kids.
Families appreciate the large, well-appointed rooms, complete with comfortable king beds and bathtubs that the children particularly enjoyed. Despite some issues with windowless rooms, the overall cleanliness and fast check-in and check-out processes contribute to a pleasant stay. Parking, however, has been reported as unclear by some visitors.
The hotel's convenient location makes it easy to explore both Kuala Lumpur city and Petaling Jaya, adding to its appeal as a vacation spot. The property boasts good value for family stays with helpful and accommodating staff who go the extra mile.
However, there are mixed reviews regarding certain facilities. Some families have found the overall experience lacking in certain aspects, such as slow room service, unavailability of room categories upon check-in and safety concerns in the children's play area. Despite these drawbacks, many families express a desire to return, highlighting the hotel’s suitability for family getaways, especially for those looking to indulge in the city’s attractions with the comfort of spacious rooms and family-friendly amenities.
Dorsett Hartamas Kuala Lumpur offers convenience and value for business travelers with its strategic location close to commercial areas. The hotel is well-suited for business trips, featuring useful business facilities and a clean, quiet environment ideal for work. Guests highlight that the business center and clean lobby add to the professional atmosphere, while temporary work areas and comfortable desks are perfect for online meetings and video calls.
The front desk assistants are available around the clock, enhancing the support system for business needs. The clean rooms provide privacy and a conducive environment for meetings, supported by reliable WiFi. Despite some remarks about the need for upgrades and occasional service issues, the overall experience meets expectations for those on business trips. The hotel's easy parking and additional features, such as the iron board and nice table for working, further support its appeal to business travelers.
While some areas require improvement, such as room service availability and upgrades to maintain a modern look, the high value for money and strategic advantages make Dorsett Hartamas Kuala Lumpur a fitting choice for business travel.
Dorsett Hartamas Kuala Lumpur is praised for its accessibility features, making it a commendable choice for guests with disabilities. The hotel provides direct parking access, along with elevator services that connect the parking area seamlessly to the rooms, ensuring ease of movement. Its location is both accessible and convenient with public transportation options available, which simplifies travel for international guests.
Accessibility extends beyond the hotel's structure itself; it is conveniently situated near a mall, allowing for easy shopping experiences. The hotel also has elevators specifically designed for disabled guests, further enhancing its user-friendliness.
However, there are some areas that need attention. The toilets were noted to have cleanliness and maintenance issues, including non-functioning light bulbs and water leakage from bathtubs. Additionally, the corridors from the lifts were found to be subpar in maintenance. The lobby lacks adequate waiting or sitting areas and room door numbers might pose visibility challenges for visually impaired guests.
Despite these drawbacks, the focus on accessibility remains a significant positive, making Dorsett Hartamas Kuala Lumpur a generally good option for travelers requiring such facilities.
The rooftop pool at Dorsett Hartamas Kuala Lumpur is a highlight among guests, frequently praised for its amazing and great views of the city. The pool itself is described as large, clean and lovely with ample seating for relaxation. Many reviews note the satisfaction with the good views from the top floor, adding an extra layer of enjoyment to the swimming experience. Despite a few remarks suggesting that the pool bar could use some upgrading, the overall sentiment towards the rooftop pool remains highly positive with visitors appreciating the great, top-tier facility.
The children's pool at Dorsett Hartamas Kuala Lumpur receives positive feedback for its spaciousness and cleanliness. Guests appreciate that the pool is well-maintained and child-friendly, ensuring a pleasant experience for families. Additionally, the rooftop pool offers a good view, although both the swimming and rooftop pools are noted to be on the smaller side. Overall, the children's pool stands out as a commendable facility for younger guests at the hotel.
The Dorsett Hartamas Kuala Lumpur boasts an impressive outdoor pool area that receives high praise from guests. Descriptions highlight the pool's cleanliness, modern design and the warmth of the water, making it a delightful spot for relaxation. The rooftop location of the pool offers stunning views, adding an attractive element to the swimming experience. The pool area is described as well-maintained and secure with a large pool and an additional children’s pool to accommodate various needs. While a couple of reviews mentioned issues with cleanliness, the overall consensus points to a beautifully designed and enjoyable pool facility, perfect for both leisure and exercise. The rooftop setting, complete with a small open jacuzzi, further enhances the appeal, making it an ideal choice for honeymoon couples and families alike.
Dorsett Hartamas Kuala Lumpur offers a staycation experience that exudes a luxurious feel, often surpassing expectations associated with a 4-star hotel. Guests consistently commend the massive, clean rooms and the hotel's good location. Despite its luxury ambiance, the hotel remains affordable, making it an attractive option for travelers seeking an upscale experience without a hefty price tag. The overall superb quality of the accommodations and services contributes to a stay that feels luxurious and unexpectedly delightful.
The Dorsett Hartamas Kuala Lumpur offers an appealing option for couples seeking a romantic getaway. The hotel's clean and modern design is particularly appreciated by pairs with some guests highlighting the amazing view as a key feature for a romantic stay. Special touches such as honeymoon swan decorations add to the ambiance, making it suitable for both dates and honeymoons. While some rooms may have a less than desirable view facing a wall, the overall experience remains positive with many guests celebrating sweet moments and enjoying the privacy that the accommodation provides.
Location Show Map
Location
The location is noted to be very central, offering easy access to various Kuala Lumpur attractions, government offices and key venues such as MITEC and Istana Negara. Despite not being situated in the city center, the hotel remains well-connected to most areas of KL through accessible roads and highways, providing a quick 20-minute taxi ride to the city's core.
Guests also appreciate the quieter, less traffic-congested area, which creates a calm and comfortable environment for a pleasant stay. The beautiful scenic views, especially from higher floors like level 27, add to the charm. Additionally, the clean and spacious rooms, along with friendly staff, enhance the overall guest experience.
Whether for business, a short city escape or a family stay, Dorsett Hartamas’ strategic location, combined with its comfortable accommodations, makes it an ideal choice.
Breakfast
However, several guests pointed out that the breakfast options lacked variety and the menu remained almost the same daily, leading to a somewhat monotonous experience. Some reviewers felt the breakfast was too basic and could benefit from more diverse offerings. The absence of a buffet breakfast on weekdays was mentioned multiple times with some guests expressing disappointment in having to choose from limited set menus instead. Issues like cold eggs, poorly cooked pancakes and the subpar quality of certain items like croissants and fruit juices were highlighted by a few.
In general, while the breakfast at Dorsett Hartamas Kuala Lumpur satisfies many, there's room for improvement in terms of variety and consistency, especially on weekdays where guests expect a more substantial buffet spread.
Rooms
However, there were numerous comments on the lack of windows in many rooms, which seemed to be a surprise and a disappointment for some guests. This windowless aspect contributed to a perceived lack of value in the room rates. Issues with room odors, whether from cigarette smoke or general unpleasant smells, were also noted. Additionally, some guests experienced problems with the air conditioning and occasional maintenance concerns like room leaks and cleanliness issues in the bathrooms were reported.
Despite these negatives, many guests were satisfied with their overall experience, praising the room size, comfort, cleanliness and amenities provided. The hotel’s strategic location near shopping malls and other conveniences also added to the appeal. While the soundproofing of rooms was generally commended, some found the small space of the elevators to be a downside.
In summary, Dorsett Hartamas Kuala Lumpur offers comfortable and spacious accommodations that generally meet guests' expectations for cleanliness and convenience, despite some recurring issues with windowless rooms and occasional maintenance problems.
Beds
Cleanliness
However, there are consistent reports pointing to issues with cleanliness. Common grievances include dirty or dusty carpets, unpleasant odors in rooms and bathrooms and stained bed sheets and towels. Some guests also mention the presence of mold and a general lack of thorough cleaning in certain areas. Bathrooms, in particular, seem to be a recurring problem with reports of smelly conditions and insufficient cleaning. Moreover, there are instances of poor housekeeping practices, such as not providing enough towels or failing to vacuum carpets.
Overall, while many guests find the hotel clean and tidy, the frequency of repeated cleanliness issues can't be overlooked. The hotel seems to offer a comfortable and often clean experience, but it is evident that there are areas requiring significant improvements to meet consistent standards of cleanliness.
Staff
Several guests mention specific names like Vimal, who garnered praise for excellent service and responsiveness. Front desk staff and bellboys received commendations for their efficiency and promptness in handling requests. The hotel’s customer service is often described as exceptional with polite and welcoming greetings from all personnel.
However, some reviews point out inconsistencies in service quality. A few guests experienced delays during check-in and felt that some staff, including the manager, could have been more professional and efficient. Instances of unfriendliness and lack of attentiveness were mentioned, emphasizing a need for improvement in certain areas. Overall, despite these occasional lapses, the staff's general demeanor and service at Dorsett Hartamas Kuala Lumpur leave a positive impression on most guests.
Wi-Fi
However, issues were also frequently reported. Some guests stated that they experienced poor or unstable connections with difficulties logging in to the room's Wi-Fi. A few reviews specifically mentioned no Wi-Fi at all in the room or that the internet speed was slow and inadequate for streaming. Reception issues were noted as being less problematic in the lobby compared to the rooms.
Overall, while some guests enjoyed a seamless and strong Wi-Fi experience, others faced challenges with connectivity and speed, particularly in their rooms.
Gym
Pool
Guests find the swimming pool to be a highlight of their stay, often highlighting its cleanliness and the wonderful views it offers. The rooftop location adds an extra element of allure, providing a picturesque backdrop while swimming. However, some raised issues about the availability of pool towels and the occasional need for maintenance. The pool area can get crowded and seating might be limited during peak times.
Despite some minor inconveniences, such as strict pool rules and occasional overcrowding, the overall impression of the pool is positive. The pool's large size and attractive views make it a favorite among visitors, contributing to an enjoyable stay at the hotel.
Parking
The car park's accessibility receives some praise with easy access mentioned by several guests. A validate-at-the-concierge system is in place to ensure guests get the discounted rate, which adds a layer of affordability. Motorbike parking situated near the security area is an additional convenience for riders.
However, many guests have found the parking experience confusing and challenging. Common complaints include poor signage and lack of clear directions, making the parking location difficult to find upon arrival. The parking system sometimes fails to facilitate smooth transactions and visitors occasionally have to park in a building next door, resulting in some inconvenience and increased effort to reach the hotel's lobby. Additionally, the parking area is located at P1 and P2 levels, which can be distant from the main hotel facilities.
Parking space availability can be somewhat limited, often operating on a first-come, first-serve basis, which has led to some frustration, especially during peak times. Some guests have expressed that the parking should be free for staying visitors, rather than having a pay-per-entry system, which adds to their overall costs.
In summary, while the parking at Dorsett Hartamas Kuala Lumpur is affordable and offers valet options, its usability could benefit significantly from better signage and more streamlined access to ensure a more straightforward experience for guests.
Family
Families appreciate the large, well-appointed rooms, complete with comfortable king beds and bathtubs that the children particularly enjoyed. Despite some issues with windowless rooms, the overall cleanliness and fast check-in and check-out processes contribute to a pleasant stay. Parking, however, has been reported as unclear by some visitors.
The hotel's convenient location makes it easy to explore both Kuala Lumpur city and Petaling Jaya, adding to its appeal as a vacation spot. The property boasts good value for family stays with helpful and accommodating staff who go the extra mile.
However, there are mixed reviews regarding certain facilities. Some families have found the overall experience lacking in certain aspects, such as slow room service, unavailability of room categories upon check-in and safety concerns in the children's play area. Despite these drawbacks, many families express a desire to return, highlighting the hotel’s suitability for family getaways, especially for those looking to indulge in the city’s attractions with the comfort of spacious rooms and family-friendly amenities.
Business
The front desk assistants are available around the clock, enhancing the support system for business needs. The clean rooms provide privacy and a conducive environment for meetings, supported by reliable WiFi. Despite some remarks about the need for upgrades and occasional service issues, the overall experience meets expectations for those on business trips. The hotel's easy parking and additional features, such as the iron board and nice table for working, further support its appeal to business travelers.
While some areas require improvement, such as room service availability and upgrades to maintain a modern look, the high value for money and strategic advantages make Dorsett Hartamas Kuala Lumpur a fitting choice for business travel.
Accessible
Accessibility extends beyond the hotel's structure itself; it is conveniently situated near a mall, allowing for easy shopping experiences. The hotel also has elevators specifically designed for disabled guests, further enhancing its user-friendliness.
However, there are some areas that need attention. The toilets were noted to have cleanliness and maintenance issues, including non-functioning light bulbs and water leakage from bathtubs. Additionally, the corridors from the lifts were found to be subpar in maintenance. The lobby lacks adequate waiting or sitting areas and room door numbers might pose visibility challenges for visually impaired guests.
Despite these drawbacks, the focus on accessibility remains a significant positive, making Dorsett Hartamas Kuala Lumpur a generally good option for travelers requiring such facilities.
Rooftop Pool
Children's Pool
Outdoor Pool
Luxury
Romantic
Yes, Dorsett Hartamas Kuala Lumpur has pool(s) that belong to one or more of the following categories: Children's Pool, Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Dorsett Hartamas Kuala Lumpur.
No, Dorsett Hartamas Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Dorsett Hartamas Kuala Lumpur.
Yes, Dorsett Hartamas Kuala Lumpur has a gym.
Location Show Map
More Options
