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Summary of reviewsCrystal Suites at Axon Residence near Pavilion is highly regarded for its impressive location in the bustling core of Kuala Lumpur. Guests find it a superb base to explore the city's vibrant shopping and dining scene, with close proximity to Bukit Bintang's malls, restaurants, and bars. The ease of access to Pavilion Mall and various public transportation options enhances its appeal to travelers keen on exploring the city. The accommodation offers breathtaking views of iconic landmarks like the Petronas Towers and KL Tower, adding to the overall experience.
The suites themselves are spacious and well-maintained, consistently praised for their cleanliness and modern amenities such as kitchen appliances and washing machines. Guests appreciate the tasteful decor and comfortable furnishings, which make the apartments feel inviting and luxurious. While there are occasional lapses in housekeeping, the overall sentiment remains positive, supported by fantastic service and amenities including an infinity pool, sauna, steam room, and recreational areas.
The staff at Crystal Suites receive frequent commendations for their professionalism and warmth, with specific individuals like Mr. Osman and Omar often singled out for their attentiveness and helpfulness. While there are occasional issues, the team is generally praised for providing exceptional service, enhancing the overall guest experience with early check-ins, room upgrades, and luggage assistance.
The WiFi experience is mixed, with some guests noting a satisfactory connection, while others report significant issues with reliability. Despite this, the majority of feedback on other amenities like the rooftop infinity pool is overwhelmingly positive, highlighting its stunning views as a standout feature. Complemented by well-maintained gardens, the pool area offers a serene escape amidst the urban setting, adding an extra layer of enjoyment to the stay.
Overall, Crystal Suites at Axon Residence near Pavilion presents a compelling choice for travelers seeking comfort, modern conveniences, and strategic location, with beautiful views and dedicated staff enhancing the experience despite minor challenges in areas like WiFi. Show more
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Categories
Aparthotel Taking Steps Towards Sustainability
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel with Swimming Pool
Heated Pool Indoor Pool
Aparthotel with Parking
Aparthotel with Gym
Small Aparthotel
4-Star Aparthotel
Aparthotel with Indoor Pool
Aparthotel with Heated Pool
Room Types
Guest Reviews
Location
Crystal Suites at Axon Residence is highly praised for its outstanding location in the bustling heart of Kuala Lumpur. Nestled near Bukit Bintang, it offers guests an ideal base to explore the vibrant shopping and dining scene with numerous malls, restaurants, and bars just a short walk away. Its proximity to Pavilion Mall and easy access to public transportation including MRT, LRT, and Monorail enhances its appeal for travelers keen on exploration.
The views from the property are frequently noted, with many guests admiring the stunning skylines featuring iconic landmarks like the Petronas Towers and KL Tower. The building itself boasts excellent amenities, including an infinity pool and a well-equipped gym, adding to the comfort and satisfaction of visitors. The property is described as clean and spacious, with beautifully decorated and well-maintained apartments.
Friendly staff and efficient service contribute to the overall positive experience, making Crystal Suites an attractive choice for visitors looking to immerse themselves in the city’s lively atmosphere while enjoying modern comforts and spectacular views.
Rooms
Nestled near the Pavilion, Crystal Suites at Axon Residence offers a delightful stay with its spacious and well-appointed rooms. Guests consistently praise the stunning views, both day and night, which provide a mesmerizing backdrop to a comfortable stay. The rooms are notably large and clean, equipped with modern conveniences such as a washing machine, microwave, and kitchenware, enhancing the overall guest experience. The tasteful decoration further adds to the charm of the apartments, making them feel both welcoming and luxurious.
While the majority of reviews highlight the cleanliness and comfort of the rooms, there are occasional lapses in housekeeping, with some guests noting issues upon arrival. However, the overall sentiment remains positive, underscoring the appeal of Crystal Suites, thanks largely to its fantastic service and amenities. Guests enjoy access to facilities like an infinity pool, sauna, steam room, and various recreational areas, which significantly enrich their stay.
The panoramic city views are consistently described as incredible, adding an extra layer of enjoyment. Most guests commend the friendly and accommodating staff, particularly Mr. Omar, who goes above and beyond to ensure a pleasant experience. Whether looking for a relaxing retreat or a well-equipped base to explore the city, Crystal Suites seems to offer a reliable choice for travelers seeking comfort combined with affordability.
Cleanliness
Crystal Suites at Axon Residence near Pavilion mostly garners positive feedback about its cleanliness, highlighting various well-maintained aspects of the hotel. Guests frequently appreciate the clean and spacious apartments that offer beautiful views of the city’s landmarks. The comfortable, new beds contribute to a pleasant and restful stay, paired with clean and well-kept furnishings. The location is highly praised for its proximity to Bukit Bintang’s vibrant shops, restaurants, and entertainment spots.
Key facilities like the sauna and rooftop pool are noted for their cleanliness, enhancing the overall experience. The ease of the check-in and check-out process adds to the convenience. Guests enjoy a super clean environment, which is complemented by a helpful and welcoming landlord.
However, certain areas do show room for improvement. Some reviews mention sporadic cleaning issues, including unclean cups, irregular housekeeping, and problems with the bathroom and lobby conditions. Despite these occasional negatives, the majority of feedback remains positive, making Crystal Suites a favorable option for travelers seeking comfort and cleanliness in a strategic location.
Staff
Crystal Suites at Axon Residence near Pavilion boasts a dedicated and attentive staff, consistently praised for their professionalism and warm hospitality. Guests frequently mention the remarkable service provided by Mr. Osman, who is noted for being incredibly friendly, kind, and helpful. Equally commendable is Omar, who is celebrated for his organization and attentiveness, offering assistance from check-in to check-out and ensuring guests feel well taken care of throughout their stay. The team excels in being accommodating, with several reviewers mentioning early check-ins, room upgrades, and assistance with luggage storage. Staff members like Mr. Ekram and Mr. Jahed also contribute to the positive guest experience, further enhancing the welcoming and cooperative environment at the establishment. While there are occasional notable challenges, such as issues with billing clarity and uncommon instances of rudeness, the general consensus highlights a dedicated team committed to providing excellent service, ensuring a pleasant stay for all guests.
Wi-Fi
The WiFi experience at Crystal Suites at Axon Residence near Pavilion receives mixed reviews. Some guests praised the connection, noting that the internet was fast and the WiFi worked efficiently, providing an adequate service when it was functional. However, several other guests experienced significant issues, with reports of the WiFi not working throughout their entire stay and the internet being described as weak and useless. These problems also affected the functionality of TVs, causing inconvenience. Overall, while there are instances of satisfactory connection, improvements in WiFi reliability could enhance the guest experience.
Pool
Nestled in the heart of the city, Crystal Suites at Axon Residence presents its guests with a rooftop infinity pool that offers a mesmerizing cityscape view, a true highlight of the stay. This well-equipped and expansive pool on the 37th floor is lauded for its stunning views that leave many visitors speechless. Alongside the swimming pool, guests can enjoy access to a gym, steam room, and sauna, further enhancing the leisure experience. The pool area is complemented by well-maintained gardens, creating a serene environment amidst the urban backdrop. Despite its popularity and the occasional busyness, the infinity pool remains a standout feature, delivering on both visual and leisure fronts. While extra towels are not provided at the pool, the overall amenities and the breath-taking views solidify the pool as a key attraction for those staying at this prime location near the Pavilion.
Yes, Crystal Suites at Axon Residence near Pavilion has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Crystal Suites at Axon Residence near Pavilion.
No, Crystal Suites at Axon Residence near Pavilion doesn't allow dogs.
Yes, parking facilities are available at Crystal Suites at Axon Residence near Pavilion.
Yes, Crystal Suites at Axon Residence near Pavilion has a gym.