Arenaa Star Hotel
Kuala Lumpur
3.14885300,
101.69876000
,
49, Jalan Hang Lekiu, Kuala Lumpur City Centre, 50050 Kuala Lumpur
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Info
Summary of reviewsArenaa Star Hotel in Kuala Lumpur stands out for its advantageous location, receiving high praise for its accessibility and proximity to key attractions such as KLCC, Bukit Bintang and Central Market. Guests appreciate the nearby Masjid Jamek LRT station, enabling easy city travel. The surrounding area offers a variety of dining and entertainment options, enhancing the convenience for both leisure and business travelers.
The hotel's breakfast service garners mixed reviews. While some guests enjoy the variety and quality, others find it repetitive and lacking in quality and cleanliness. Improvements in the breakfast offerings could significantly enhance guests' experience.
Rooms at Arenaa Star Hotel also elicit varied feedback. Positives include unique designs, spacious accommodations—especially in deluxe and honeymoon suites—and modern amenities like strong air conditioning and WiFi. However, issues with cleanliness, maintenance and discrepancies between promoted and actual room conditions are noted. Despite these drawbacks, the location and affordability offer good value, making it a suitable choice for budget-conscious travelers.
Cleanliness of the hotel is a point of contention. While some guests find the premises clean and well-maintained, others report dust, dirt and maintenance issues in both rooms and common areas, highlighting the need for consistent upkeep and better housekeeping services.
The staff's reception is mixed; many guests commend their friendliness and helpfulness, particularly the receptionists and security staff. However, some experiences with slow, unhelpful or unfriendly staff members indicate room for improvement in customer service.
WiFi services at the hotel receive a blend of positive and negative feedback. While some guests experience strong and reliable connectivity, others face significant issues, especially in their rooms, which could benefit from more consistent service.
The rooftop pool, though small and primarily suited for children, offers a unique aspect of the hotel. However, its limited size and cleanliness need attention. The complimentary parking is appreciated but often overcrowded, indicating a need for more spaces and better-maintained facilities.
For families, the hotel provides mixed experiences. Families appreciated the family-friendly environment and spacious beds, but some found the rooms too small and amenities lacking. This suggests that the hotel might be suitable for small families but not fully equipped for larger ones.
The beds receive accolades for their comfort and quality, though issues with cleanliness and maintenance are noted, affecting the overall satisfaction with the sleeping arrangements.
As a three-star establishment, Arenaa Star Hotel largely meets expectations for budget-friendly accommodation. It provides reasonable pricing and value for money, though there are suggestions for improvements to fully align with its three-star rating.
Honeymooners find the hotel a decent choice with spacious and romantic suites, although some inconsistencies in room quality are mentioned.
In summary, Arenaa Star Hotel offers an affordable and conveniently located option in Kuala Lumpur, particularly for budget travelers, despite some inconsistencies in service, cleanliness and room quality.
Categories
The hotel's breakfast service garners mixed reviews. While some guests enjoy the variety and quality, others find it repetitive and lacking in quality and cleanliness. Improvements in the breakfast offerings could significantly enhance guests' experience.
Rooms at Arenaa Star Hotel also elicit varied feedback. Positives include unique designs, spacious accommodations—especially in deluxe and honeymoon suites—and modern amenities like strong air conditioning and WiFi. However, issues with cleanliness, maintenance and discrepancies between promoted and actual room conditions are noted. Despite these drawbacks, the location and affordability offer good value, making it a suitable choice for budget-conscious travelers.
Cleanliness of the hotel is a point of contention. While some guests find the premises clean and well-maintained, others report dust, dirt and maintenance issues in both rooms and common areas, highlighting the need for consistent upkeep and better housekeeping services.
The staff's reception is mixed; many guests commend their friendliness and helpfulness, particularly the receptionists and security staff. However, some experiences with slow, unhelpful or unfriendly staff members indicate room for improvement in customer service.
WiFi services at the hotel receive a blend of positive and negative feedback. While some guests experience strong and reliable connectivity, others face significant issues, especially in their rooms, which could benefit from more consistent service.
The rooftop pool, though small and primarily suited for children, offers a unique aspect of the hotel. However, its limited size and cleanliness need attention. The complimentary parking is appreciated but often overcrowded, indicating a need for more spaces and better-maintained facilities.
For families, the hotel provides mixed experiences. Families appreciated the family-friendly environment and spacious beds, but some found the rooms too small and amenities lacking. This suggests that the hotel might be suitable for small families but not fully equipped for larger ones.
The beds receive accolades for their comfort and quality, though issues with cleanliness and maintenance are noted, affecting the overall satisfaction with the sleeping arrangements.
As a three-star establishment, Arenaa Star Hotel largely meets expectations for budget-friendly accommodation. It provides reasonable pricing and value for money, though there are suggestions for improvements to fully align with its three-star rating.
Honeymooners find the hotel a decent choice with spacious and romantic suites, although some inconsistencies in room quality are mentioned.
In summary, Arenaa Star Hotel offers an affordable and conveniently located option in Kuala Lumpur, particularly for budget travelers, despite some inconsistencies in service, cleanliness and room quality.
Cheap Hotel
This hotel is located in Kuala Lumpur City Centre and offers affordable accommodations. It is close to public transportation and tourist spots. It provides a cost-effective base for exploring the city.
3-Star Hotel
This hotel is located in Kuala Lumpur City Centre, providing convenient access to major attractions and shopping areas. It offers comfortable rooms and essential amenities, making it a practical choice for budget-conscious travelers.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Jacuzzi Pool
When is the pool open? All year
Show more...Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
Need to fill health declaration from at counter.
No
Need to fill health declaration from at counter.
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Guest Reviews
Arenaa Star Hotel boasts a location that guests consistently praise for its convenience and accessibility. Situated near the heart of Kuala Lumpur, visitors find it easy to walk to major attractions such as KLCC, Bukit Bintang, Dataran Merdeka, China Town and Central Market. The hotel's proximity to public transportation is another highlight with the Masjid Jamek LRT station just a short stroll away, allowing effortless travel around the city.
The area surrounding the hotel features a variety of eateries, markets, restaurants and bars, providing guests with plenty of dining and entertainment options. Despite being in a bustling part of town, many guests appreciate the calm and quiet at night, making for a restful stay.
Frequent travelers to Kuala Lumpur find the hotel's strategic location highly favorable for both work and leisure, acknowledging its central position in Kuala Lumpur's tourist areas and the ease of accessing free transportation options. Some reviews mention minor drawbacks, such as cleanliness issues and occasional street noise, but the overwhelming consensus is that Arenaa Star Hotel's location is its strongest asset, offering excellent value for money and making it an ideal base for exploring the vibrant city of Kuala Lumpur.
The breakfast experience at Arenaa Star Hotel receives mixed feedback from guests. Many appreciate the variety and deliciousness of the breakfast options, highlighting the inclusion of soups, porridge and buffet-style service. Some find the breakfast offerings to be good value for money with ample and diverse selections that cater to vegetarians and those seeking a decent meal to start their day.
However, inconsistencies in quality and variety are noted with some guests finding the breakfast basic, below average or even disappointing. The repetition of the menu and lack of changes are common points of critique, leading to a perception of monotony. Furthermore, instances of low-quality food, poor cleanliness and limited choices are mentioned, which detract from the overall breakfast experience.
Overall, while some guests find the breakfast satisfactory and a good inclusion in the room price, there is a clear indication that improvements in variety, quality and presentation could enhance the morning offering at the hotel.
Arenaa Star Hotel offers a mixed experience for its guests. The rooms have unique designs and some feature modern, beautiful interiors. Several reviewers appreciated spacious accommodations, particularly in deluxe and honeymoon suites. Complimentary upgrades and amenities such as a bathtub, cold air conditioning and strong WiFi also received positive remarks. Some rooms connect internally, providing larger spaces for groups or families.
However, the hotel struggles with consistent cleanliness and maintenance. Guests noted issues like dusty floors, smelly and dirty rooms and even the presence of cockroaches. Several rooms lack windows, contributing to a gloomy ambiance. The photographs online appear to be misleading, as the rooms often do not match the advertised images. Small room sizes were frequently mentioned, along with poor sound insulation, leading to noisy environments. Problems with housekeeping, like unclean bedsheets and carpets, insufficient lighting and outdated decor, were common.
Despite the generally comfortable beds and functional amenities, the negative experiences including dirty conditions, musty odors and poor maintenance slightly overshadow the positives. The convenient location with nearby shops and the efforts of the staff provide some saving grace, making it a reasonable choice for budget travelers who prioritize affordability over luxury.
The beds at Arenaa Star Hotel receive a significant amount of attention from guests, reflecting a diverse range of experiences. Many reviewers appreciate the comfortable mattresses, often highlighting them as American and of very good quality. Some found the beds cozy enough to ensure a good night's rest, describing them as big, soft and beautiful with some even enjoying the spacious and comfy bed arrangements.
However, the reviews also bring to light several consistent concerns that detract from this positive feedback. A recurring issue is the cleanliness of the bedding; guests frequently note dirty, stained or worn-out bed sheets, pillowcases and mattresses. Some guests mentioned unpleasant smells coming from pillows and bed linens with some even specifying an odor akin to curry or mustiness.
Furthermore, there are mentions of poorly maintained beds and bedding, including holes in mattresses, torn sheets and unusable single beds. The comfort level of the beds is a mixed aspect with several guests finding them hard or uncomfortable.
Overall, while some guests enjoyed a comfortable stay thanks to the quality mattresses, others were considerably dissatisfied due to the cleanliness issues and inconsistent comfort standards.
The cleanliness of Arenaa Star Hotel receives mixed feedback from its guests. On the positive side, a number of reviewers highlighted the hotel as clean, describing it as very clean, tidy, clean and futuristic and maintaining general hygiene. These guests found clean rooms and bathrooms and considered the property to be clean and easy to access with some finding it cleaner than other hotels in the area.
However, the negative feedback is substantial and detailed. Many guests found rooms dusty and dirty with significant issues such as dusty curtains, old and worn-out furniture and stained carpets and bed linens. Maintenance problems are frequent with rooms suffering from peeling paint, damaged facilities and unpleasant odors. Bathrooms also drew complaints about dirt and mold with some guests mentioning that they had to request toilet paper and found the toilets not cleaned properly.
Common areas did not fare much better with reports of dusty corridors and unclean spaces. The service from the cleaning staff was criticized for being insufficient with some areas like under beds and rooms generally being neglected. Guests also noted that cleaning services were irregular, sometimes only available every other day. The overall impression is that while the hotel has some attributes of cleanliness, there remains a clear need for improvement in maintaining hygiene standards consistently.
The staff at Arenaa Star Hotel receive a mix of feedback from guests. On the positive side, many reviews highlight that the staff are generally good with friendly and welcoming receptionists. Guests have noted that the front desk staff and some foreign workers are particularly friendly and helpful. The hotel also benefits from polite and cooperative service with security guards accommodating parking requests. There are instances where staff, including housekeeping and front desk personnel, are praised for their efficiency and excellent service.
However, not all experiences are positive. Some guests report encountering rude, unfriendly and uncooperative staff. There are mentions of a few receptionists being slow, unhelpful and displaying poor attitudes. Several reviews note that the staff did not smile, seemed robotic and lacked promptness in responding to guest needs. Issues with housekeeping and overall cleanliness were also pointed out.
In summary, while many guests have had pleasant interactions with the friendly and efficient staff at Arenaa Star Hotel, there are areas that need improvement, particularly regarding the attitude and responsiveness of some employees.
Arenaa Star Hotel generally has mixed reviews regarding its WiFi. While some guests appreciated the good and strong WiFi, noting it worked very well, many others had significant issues with the internet connectivity in their rooms. Complaints range from the WiFi not working at all to having a very slow or weak connection with some guests pointing out that the problem is particularly acute at night. Additionally, some guests mentioned they only had functional WiFi in the lobby area and not in their rooms, making it inconvenient. Getting the WiFi password seemed to require explicit asking, as it wasn't provided proactively. Overall, while there are some positive remarks, the overall experience with the hotel's WiFi appears to be less than ideal for many guests.
The pool at Arenaa Star Hotel is located on the rooftop, offering a unique vantage point over the surrounding area. While it is described as small and more suited for children, this intimate size may appeal to those looking for a cozy spot to relax. However, some reviews mention that the pool's cleanliness and maintenance need improvement with reports of it being dirty and poorly cared for. The limited space can also be a concern for those seeking a more expansive swimming area. Despite these drawbacks, the rooftop location remains a notable feature.
One key aspect to consider when staying at Arenaa Star Hotel is the parking situation. The hotel does offer free parking, which is a definite plus for guests driving in. However, the number of parking spaces is quite limited, often making it difficult to secure a spot. The parking operates on a first-come-first-serve basis, so it's important to arrive early to ensure a space.
There is private parking available, but the limited number of slots—often just 5 to 6—means that latecomers might have to resort to public parking, which may incur additional costs. Additionally, the parking space is sometimes described as not being very clean and the overall parking facilities are in need of improvement.
Guests have noted the necessity for the hotel to enhance and expand its parking options to better accommodate the volume of vehicles. Despite the challenges, the provision of free parking remains a valued service, though its limitations are something potential guests should keep in mind.
Arenaa Star Hotel presents a mixed experience for families with children. Many guests appreciated the family-friendly atmosphere, noting that their kids loved the stay, which made it suitable for a small family vacation. The hotel provides big beds in good rooms, which contributed positively to the overall experience. However, some families found the rooms to be too small for their needs, leading to disappointment. While the family rooms are a convenient option, their availability is limited. Issues such as unavailability of amenities until the evening and less than ideal bathroom setups made some guests remark that the hotel is not entirely family-friendly. Overall, the hotel can be a good choice for families seeking a comfortable stay but may fall short for larger families or those expecting more spacious accommodations and family-specific conveniences.
Arenaa Star Hotel operates as a three-star establishment that largely delivers on value for money. Guests find the accommodation to be affordable and view the hotel's pricing as reasonable within its category. Many visitors have had a generally positive experience, citing the hotel as very good overall. For those seeking budget-friendly options, Arenaa Star Hotel presents itself as a fitting choice, providing decent services and facilities that align with the expectations for a three-star hotel. While some feedback indicates that improvements could be made to fully meet the standards expected from such a rating, the hotel remains a commendable option for those prioritizing cost-effectiveness during their stay.
Arenaa Star Hotel offers a romantic setting perfect for honeymooners. Guests find the honeymoon suite spacious and suitable for couples with many appreciating being upgraded to this special room. Despite some critiques about the pillows losing their quality quickly and occasional negative feedback on the honeymoon suite, overall, the rooms are considered beautiful and well-appointed for a romantic getaway.
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Location
The area surrounding the hotel features a variety of eateries, markets, restaurants and bars, providing guests with plenty of dining and entertainment options. Despite being in a bustling part of town, many guests appreciate the calm and quiet at night, making for a restful stay.
Frequent travelers to Kuala Lumpur find the hotel's strategic location highly favorable for both work and leisure, acknowledging its central position in Kuala Lumpur's tourist areas and the ease of accessing free transportation options. Some reviews mention minor drawbacks, such as cleanliness issues and occasional street noise, but the overwhelming consensus is that Arenaa Star Hotel's location is its strongest asset, offering excellent value for money and making it an ideal base for exploring the vibrant city of Kuala Lumpur.
Breakfast
However, inconsistencies in quality and variety are noted with some guests finding the breakfast basic, below average or even disappointing. The repetition of the menu and lack of changes are common points of critique, leading to a perception of monotony. Furthermore, instances of low-quality food, poor cleanliness and limited choices are mentioned, which detract from the overall breakfast experience.
Overall, while some guests find the breakfast satisfactory and a good inclusion in the room price, there is a clear indication that improvements in variety, quality and presentation could enhance the morning offering at the hotel.
Rooms
However, the hotel struggles with consistent cleanliness and maintenance. Guests noted issues like dusty floors, smelly and dirty rooms and even the presence of cockroaches. Several rooms lack windows, contributing to a gloomy ambiance. The photographs online appear to be misleading, as the rooms often do not match the advertised images. Small room sizes were frequently mentioned, along with poor sound insulation, leading to noisy environments. Problems with housekeeping, like unclean bedsheets and carpets, insufficient lighting and outdated decor, were common.
Despite the generally comfortable beds and functional amenities, the negative experiences including dirty conditions, musty odors and poor maintenance slightly overshadow the positives. The convenient location with nearby shops and the efforts of the staff provide some saving grace, making it a reasonable choice for budget travelers who prioritize affordability over luxury.
Beds
However, the reviews also bring to light several consistent concerns that detract from this positive feedback. A recurring issue is the cleanliness of the bedding; guests frequently note dirty, stained or worn-out bed sheets, pillowcases and mattresses. Some guests mentioned unpleasant smells coming from pillows and bed linens with some even specifying an odor akin to curry or mustiness.
Furthermore, there are mentions of poorly maintained beds and bedding, including holes in mattresses, torn sheets and unusable single beds. The comfort level of the beds is a mixed aspect with several guests finding them hard or uncomfortable.
Overall, while some guests enjoyed a comfortable stay thanks to the quality mattresses, others were considerably dissatisfied due to the cleanliness issues and inconsistent comfort standards.
Cleanliness
However, the negative feedback is substantial and detailed. Many guests found rooms dusty and dirty with significant issues such as dusty curtains, old and worn-out furniture and stained carpets and bed linens. Maintenance problems are frequent with rooms suffering from peeling paint, damaged facilities and unpleasant odors. Bathrooms also drew complaints about dirt and mold with some guests mentioning that they had to request toilet paper and found the toilets not cleaned properly.
Common areas did not fare much better with reports of dusty corridors and unclean spaces. The service from the cleaning staff was criticized for being insufficient with some areas like under beds and rooms generally being neglected. Guests also noted that cleaning services were irregular, sometimes only available every other day. The overall impression is that while the hotel has some attributes of cleanliness, there remains a clear need for improvement in maintaining hygiene standards consistently.
Staff
However, not all experiences are positive. Some guests report encountering rude, unfriendly and uncooperative staff. There are mentions of a few receptionists being slow, unhelpful and displaying poor attitudes. Several reviews note that the staff did not smile, seemed robotic and lacked promptness in responding to guest needs. Issues with housekeeping and overall cleanliness were also pointed out.
In summary, while many guests have had pleasant interactions with the friendly and efficient staff at Arenaa Star Hotel, there are areas that need improvement, particularly regarding the attitude and responsiveness of some employees.
Wi-Fi
Pool
Parking
There is private parking available, but the limited number of slots—often just 5 to 6—means that latecomers might have to resort to public parking, which may incur additional costs. Additionally, the parking space is sometimes described as not being very clean and the overall parking facilities are in need of improvement.
Guests have noted the necessity for the hotel to enhance and expand its parking options to better accommodate the volume of vehicles. Despite the challenges, the provision of free parking remains a valued service, though its limitations are something potential guests should keep in mind.
Family
3 Star
Honeymoon
Yes, Arenaa Star Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Arenaa Star Hotel.
No, Arenaa Star Hotel doesn't allow dogs.
Yes, parking facilities are available at Arenaa Star Hotel.
Yes, Arenaa Star Hotel has a gym.
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