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Summary of reviewsGarden Sentral Hotel in Kuala Belait is highly praised by guests, particularly for its strategic location. Positioned above a shopping mall, the hotel offers exceptional convenience with a variety of dining and shopping options, and entertainment choices like a cinema within easy reach. This prime location is ideal for both leisure and practical needs, significantly enhancing the overall guest experience through accessible amenities.
The hotel rooms receive commendations for their spaciousness and comfort. Guests consistently describe the accommodations as large and cozy, with comfortable beds contributing to a homely atmosphere. Cleanliness in these rooms is generally well-regarded, adding to the sense of care and attention to detail evident throughout the hotel. The inclusion of amenities such as laundry machines in some apartments further augments convenience.
While the hotel's breakfast experiences mixed reviews, with some guests appreciating it and others noting limited options and occasional quality issues, the proximity to nearby restaurants and cafés offers alternative dining choices. This allows guests to select breakfast options that best suit their preferences.
The staff at Garden Sentral Hotel stand out for their friendliness and attentiveness, earning positive feedback from guests. Receptionists are particularly noted for their welcoming demeanor and helpfulness, contributing to a pleasant stay. Despite minor suggestions for further improvement in hospitality, the overall service is highlighted for its dedication and quick responses to guest issues.
Although there is some room for improvement in cleanliness across certain areas of the hotel, the overall ambiance and support from staff, combined with its advantageous location, create a largely positive experience for visitors.
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