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Summary of reviewsHotel Mercure Krynica Zdrój Resort & Spa offers a delightful blend of tranquility and convenience, located near a serene forest yet within a short, manageable walking distance to the city center. Guests particularly appreciate its proximity to hiking trails and slopes in Tylicz and Słotwiny, making it an ideal spot for outdoor enthusiasts.
The hotel excels in its breakfast offerings, providing a wide selection of delicious dishes, including hot meals, healthy options and exceptional coffee and juices. This, combined with an overall pleasant atmosphere, friendly staff and maintained facilities, significantly enhances the guest experience.
Dining at the hotel receives commendation for its high-quality and well-presented dishes, although some guests reported occasional issues such as long wait times and meals being overly oily or burnt. The food quality generally receives positive feedback, making the dining experience enjoyable for most.
Guests often praise the hotel's rooms for their spaciousness, cleanliness and comfort. The large, modern rooms come well-equipped with air conditioning, balconies and sizable bathrooms. Although some feel that decorative elements could be refreshed, the overall ambiance is quiet and peaceful, ensuring a restful stay.
Cleanliness is a strong point for the hotel with many guests citing the spotless and well-maintained rooms and facilities. Daily cleaning services are appreciated, although a few isolated incidents of missed cleaning were mentioned.
The hotel's staff consistently receive high marks for their friendliness, professionalism and helpfulness. Guests highlight the exceptional service provided, especially noting the cheerful and competent team contributing to a welcoming atmosphere.
The spa area is highly regarded, featuring an extensive range of services and professional treatments in a clean and well-maintained environment. The large, warm and unchlorinated swimming pool, along with a variety of relaxing amenities such as a Jacuzzi and monkey grove, add to the appeal.
Families find the hotel particularly suitable with well-appointed family areas, a children's paddling pool and indoor playroom. A dedicated caretaker and child animator enhance the family-friendly atmosphere, making it an ideal choice for vacations with young children.
Parking options are well-received with secure underground parking providing convenience and security, although it comes with an additional fee.
The beds in the rooms offer mixed comfort levels with many finding them very comfortable but some guests noting the mattresses may be too soft for those preferring firmer surfaces.
Overall, Hotel Mercure Krynica Zdrój Resort & Spa delivers a satisfactory four-star experience, combining excellent location, delicious breakfast, clean and spacious rooms, friendly staff and comprehensive family and spa amenities. Despite occasional minor shortcomings, the majority of guests report an enjoyable and positive stay.
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