5-Star HotelSummary of reviews related to the '5 Star' categoryCrowne Plaza Sofia, an IHG Hotel, has received mixed reviews regarding its 5-star rating. Some guests have referred to it as the best hotel in Sofia, highlighting its value for money, while others have had an unacceptable experience, suggesting it falls short of 5-star standards. Some guests have noted that the facilities are not up to par for a 5-star hotel with one specifically mentioning the small pool size and shallow depth. For some, the hotel felt more like a 4-star establishment rather than a 5-star. Ultimately, the overall assessment of the hotel is that it does not live up to its 5-star rating.
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