Novotel Kraków Centrum
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Summary of reviewsNovotel Kraków Centrum receives high marks from guests for its excellent location, being conveniently situated near many of Kraków’s iconic attractions such as Wawel Castle and the historic Old Market Square. The picturesque setting along the Vistula River adds to its charm, offering scenic views and easy access to various transportation options and public parks. This ideal location balances tranquility with the convenience of city exploration, making it a great base for tourists and families alike.
Guests are very satisfied with the breakfast offerings, which are noted for their extensive variety and high quality. The breakfast buffet includes a wide range of options from freshly baked goods to healthy choices and indulgent treats, all served in a clean and well-stocked area. Families especially appreciate that children can eat for free, adding to the value and overall positive experience.
While dinner receives mixed reviews, the restaurant does earn praise for its delicious and reasonably priced dishes. Some standout items include the pumpkin cream and eggplant, which are highlighted as exceptional. However, the limited menu, slow service at times and issues with room service have been noted. Despite these downsides, many guests still find the restaurant's offerings worthwhile.
The rooms at Novotel Kraków Centrum generally receive positive feedback for their cleanliness, comfort and modern amenities. Guests appreciate the spacious layouts, comfortable beds and ample facilities such as in-room espresso machines and Rituals cosmetics. Some noise issues and occasional space constraints in rooms meant for larger groups do surface, but these are minor compared to the overall satisfaction expressed.
The hotel’s cleanliness stands out with guests frequently commending the spotless rooms and well-maintained common areas, including the spa and pools. The housekeeping staff is praised for their thorough and efficient service, ensuring a tidy and welcoming environment throughout the hotel.
Staff members are frequently described as friendly, helpful and professional, contributing positively to the guest experience. Their polite and efficient manner, combined with a willingness to assist with various requests, helps create a welcoming and comfortable atmosphere for guests.
WiFi connectivity is another strong point with guests highlighting its stable and high-speed performance throughout the hotel. The availability of water dispensers on each floor adds to the convenience, ensuring guests can stay hydrated at all times.
The spa and fitness facilities receive praise for their cleanliness and usefulness. The pool, despite occasional issues with cold water and overcrowding, is generally well-regarded, particularly by families with children. The gym is well-equipped and open 24/7, offering a good range of fitness options despite its smaller size.
Parking at the hotel is secure and convenient with automated entry and exit, although the cost and occasional difficulty in finding a space are noted as drawbacks. Despite these issues, the parking facility remains a valued amenity.
Families find Novotel Kraków Centrum particularly accommodating with various amenities aimed at keeping children entertained. The pool, play areas and children’s corners make it a supportive environment for travelers with young children.
In summary, Novotel Kraków Centrum is highly recommended for its prime location, excellent breakfast, clean and comfortable rooms and friendly staff. While there are a few areas for improvement, the overall guest experience is overwhelmingly positive, particularly for families and those looking for a convenient base to explore Kraków.
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Guests are very satisfied with the breakfast offerings, which are noted for their extensive variety and high quality. The breakfast buffet includes a wide range of options from freshly baked goods to healthy choices and indulgent treats, all served in a clean and well-stocked area. Families especially appreciate that children can eat for free, adding to the value and overall positive experience.
While dinner receives mixed reviews, the restaurant does earn praise for its delicious and reasonably priced dishes. Some standout items include the pumpkin cream and eggplant, which are highlighted as exceptional. However, the limited menu, slow service at times and issues with room service have been noted. Despite these downsides, many guests still find the restaurant's offerings worthwhile.
The rooms at Novotel Kraków Centrum generally receive positive feedback for their cleanliness, comfort and modern amenities. Guests appreciate the spacious layouts, comfortable beds and ample facilities such as in-room espresso machines and Rituals cosmetics. Some noise issues and occasional space constraints in rooms meant for larger groups do surface, but these are minor compared to the overall satisfaction expressed.
The hotel’s cleanliness stands out with guests frequently commending the spotless rooms and well-maintained common areas, including the spa and pools. The housekeeping staff is praised for their thorough and efficient service, ensuring a tidy and welcoming environment throughout the hotel.
Staff members are frequently described as friendly, helpful and professional, contributing positively to the guest experience. Their polite and efficient manner, combined with a willingness to assist with various requests, helps create a welcoming and comfortable atmosphere for guests.
WiFi connectivity is another strong point with guests highlighting its stable and high-speed performance throughout the hotel. The availability of water dispensers on each floor adds to the convenience, ensuring guests can stay hydrated at all times.
The spa and fitness facilities receive praise for their cleanliness and usefulness. The pool, despite occasional issues with cold water and overcrowding, is generally well-regarded, particularly by families with children. The gym is well-equipped and open 24/7, offering a good range of fitness options despite its smaller size.
Parking at the hotel is secure and convenient with automated entry and exit, although the cost and occasional difficulty in finding a space are noted as drawbacks. Despite these issues, the parking facility remains a valued amenity.
Families find Novotel Kraków Centrum particularly accommodating with various amenities aimed at keeping children entertained. The pool, play areas and children’s corners make it a supportive environment for travelers with young children.
In summary, Novotel Kraków Centrum is highly recommended for its prime location, excellent breakfast, clean and comfortable rooms and friendly staff. While there are a few areas for improvement, the overall guest experience is overwhelmingly positive, particularly for families and those looking for a convenient base to explore Kraków.
Hotel Taking Steps Towards Sustainability
This hotel is Green Key certified and is noted for having the smallest environmental footprint among 4-star hotels in Krakow.
Hotel with Spa
This Novotel property in Krakow is identified as a hotel offering spa services. It provides guests with access to wellness amenities.
Family Friendly Hotel
This hotel is well-located and offers a pool, which is great for families. It is conveniently located for walking downtown.
Dog Friendly Hotel
This hotel is tagged as pet-friendly.
Hotel with Swimming Pool
This hotel offers a swimming pool and is well-located, providing easy access to the city's attractions. It is a practical choice for travelers seeking convenience and comfort.
Heated Pool Indoor Pool
Business Hotel
The Novotel Krakow Centrum provides well-equipped meeting rooms and various business services, making it suitable for business travelers. The hotel is known for its helpful staff and convenient location.
Hotel with Parking
This hotel provides underground parking with 115 spaces. The parking is monitored and available 24/7, offering a convenient and secure option in the city center.
Accessible Hotel
This hotel offers wheelchair accessibility throughout its grounds, including wheelchair-accessible parking, registration desk, business center, and restaurant. Accessible airport shuttle is also available.
Hotel with Gym
Novotel Kraków Centrum features a well-equipped gym, accommodating basic workouts. The hotel also offers an excellent swimming pool, enhancing its fitness amenities.
4-Star Hotel
Located near Wawel Castle in Kraków, this hotel offers modern rooms and a range of facilities. Its central location and reliable service make it suitable for both business and leisure travelers.
Hotel with Indoor Pool
Novotel Kraków Centrum features a centrally located and heated indoor pool. The pool area includes a jacuzzi and whirlpool, providing additional options for relaxation and hydrotherapy.
Hotel for Honeymoon
Romantic Hotel
Hotel with Tennis Courts
Hotel with Heated Pool
Guest Reviews
The Novotel Kraków Centrum boasts an enviable location that receives consistent praise from its guests. Nestled near the heart of Kraków, the hotel is conveniently within walking distance to many of the city's most iconic attractions. Notably, Wawel Castle is just a short stroll away with estimates ranging from a mere 5 to 10 minutes on foot. The historic Old Market Square and the vibrant Old Town can be reached in around 15 to 20 minutes, whether by a leisurely walk or a quick tram ride.
Guests repeatedly highlight the hotel's position along the picturesque Vistula River, offering pleasant evening walks and scenic views of the water and Wawel Castle. Many reviews also mention the ease of reaching other significant sites such as the Jewish Quarter, local parks and various bus and tram stops that facilitate further exploration of the city.
In addition to the strategic location, the hotel's surroundings provide a tranquil yet central atmosphere, making it a perfect base for both tourists and families. The proximity to public transport hubs and the availability of underground parking add to the overall convenience. This ideal positioning allows guests to explore Kraków's historic and cultural landmarks comfortably with most attractions just a short walk or ride away.
Overall, the hotel's central and accessible location stands out as a significant advantage, drawing high marks from visitors who appreciate its blend of convenience, scenic beauty and proximity to key tourist sites.
The breakfast experience at Novotel Kraków Centrum has garnered widespread praise from guests. Reviews consistently highlight the extensive variety and high quality of the buffet. Guests appreciate the wide selection of food, including freshly baked rolls, French toast, omelettes made on-site and even a DIY waffle maker, which is a particular hit with children. Options are plentiful with something to suit both adults and children, as well as healthy choices and indulgent treats like freshly baked croissants and pain au chocolat.
The breakfast is described as delicious, rich and varied with many guests noting that everyone can find something to their liking. Fresh fruit and freshly made juices add to the appeal. Despite occasional mentions of repetition or the absence of certain items like bacon and omelettes, overall, the feedback is remarkably positive. The breakfast area is maintained clean and well-stocked, enhancing the dining experience.
Some guests found the breakfast to be on the expensive side, but many felt it offered good value, especially with children eating for free. The friendly and accommodating staff further elevate the breakfast experience, making the start of the day at Novotel Kraków Centrum both satisfying and enjoyable.
Novotel Kraków Centrum offers a mixed dining experience with some highlights and notable drawbacks. The hotel's restaurant, while not featuring an extensive menu, earns high praise for the delicious and reasonably priced cuisine. Guests frequently highlight the refined, diverse and gastronomically satisfying nature of the meals, particularly lauding dishes like the pumpkin cream and eggplant, which are described as divine.
The breakfast is another strong point with a rich selection providing plenty of options to start the day. Morning meals are noted for their variety and quality, living up to expectations of an excellent start to the day. The staff's treatment in both the bar and restaurant, particularly bartenders Wojtek and Grzegorz, receives commendation for being polite and helpful.
However, there are recurring issues. Some diners find the food generally acceptable but not exceptional, while others report slow dinner service and limited menu options. Room service food has also attracted some criticism for not meeting the expected standards. Additionally, logistical issues at the restaurant, such as long waiting times and poor organization, have occasionally marred the dining experience.
Despite these concerns, many guests still find the restaurant to be a great option for dining, thanks to its quality food and reasonable prices. The overall positive recognition for the delicious food makes it a worthwhile option if visiting Novotel Kraków Centrum, especially if you come prepared for a potentially limited selection and some service hiccups.
The guest reviews of Novotel Kraków Centrum paint a generally positive picture of the hotel rooms, emphasizing their cleanliness, comfort and spaciousness. Many reviewers appreciated the spacious and well-appointed rooms, noting that they are well-equipped with modern conveniences and comfortable beds. Guests often mentioned the large double beds and the strong water pressure in the showers as highlights of their stay. Some reviews specifically praised the beautiful views of the river and Wawel Castle from the rooms.
The rooms, while recognized for their cleanliness and comfort, occasionally faced criticism regarding their size, particularly when accommodating four people with some guests finding the standard and executive rooms a bit tight. Noise was a recurring issue with some rooms being affected by air conditioning units or street noise.
Despite these occasional drawbacks, the overall sentiment towards the rooms at Novotel Kraków Centrum remains positive with many guests enjoying the modern décor, spacious layouts and the ample facilities provided. Frequent mentions of the rooms being cleaned daily, the provision of Rituals cosmetics and the presence of amenities such as in-room espresso machines contribute to the favorable impression of this well-located hotel.
Novotel Kraków Centrum receives glowing feedback for its beds, consistently praised for their comfort. Guests frequently highlight the large, comfy beds, which are described as very comfortable, offering excellent quality for a sound sleep. Many reviewers note the spaciousness of the beds, making them ideal for families with some rooms featuring two large beds. The bedding is also mentioned positively, being plush and well-made.
Despite the considerable praise, there are occasional mentions of less comfortable elements, such as the sofa beds, which some guests found small or hard. However, the overall sentiment leans heavily towards a positive experience with the main beds being exceptionally comfortable and conducive to a restful stay. The comfortable bedding and availability of different pillow types add to the positive sleep experience at the hotel.
For those sensitive to mattress firmness, note that while the majority of guests find the mattresses beyond praise, a few reviews mention softness, which might not suit everyone. Nevertheless, Novotel Kraków Centrum seems to excel in providing a pleasant and cozy sleeping environment, earning high marks for the comfort and quality of its beds.
Novotel Kraków Centrum appears to excel in cleanliness, consistently impressing guests with its spotless conditions. Rooms and bathrooms are frequently highlighted as being tidy, cozy and well-maintained—earning accolades for daily cleaning routines and the pleasant atmosphere they create. Guests also note that the entire hotel, from the lobby to the spa facilities, is kept in pristine condition, contributing to a fresh and welcoming environment.
Beyond the rooms, the hotel's common areas are similarly well-regarded, including clean and comfortable pools, saunas and reception areas that are noted for their pleasant scents. The on-site cleaning staff receives frequent praise for their thoroughness and efficiency. However, a few reviews mention issues such as occasional lapses in the cleanliness of pool and changing areas or oversight by the cleaning staff. Despite this, the overwhelming consensus is that Novotel Kraków Centrum offers a clean and modern stay, making it a top choice for guests prioritizing hygiene and comfort.
The staff at Novotel Kraków Centrum receive overwhelmingly positive feedback from guests. Descriptions of the personnel frequently highlight their friendliness, helpfulness, professionalism and efficiency. Many reviews emphasize the team's politeness and competence, particularly noting their willingness to assist with diverse requests and their ability to create a welcoming environment. The reception, restaurant and housekeeping staff are frequently singled out for their exceptional service. Guests mention that the staff goes above and beyond to ensure a pleasant stay, offering professional and prompt assistance, as well as maintaining a cheerful and positive demeanor. Despite a few isolated incidents of perceived inattentiveness, the overall impression is that of a highly dedicated and guest-oriented team. This solid performance contributes significantly to the enjoyable and reassuring atmosphere of the hotel.
Staying connected at the Novotel Kraków Centrum won't be a problem, thanks to their widely praised WiFi. Guests have reported that the WiFi is good everywhere within the hotel, offering a strong and stable connection. Many highlighted its high-speed capabilities, making it suitable for both work and leisure activities. The reliable WiFi extends to the rooms as well as public areas, ensuring continuous access throughout the premises.
Though there were occasional reports of connectivity issues and brief disconnections, these instances seemed to be the exception rather than the rule. The overall feedback on internet access is overwhelmingly positive with some guests even describing it as the best they've ever experienced in a hotel.
Adding to the convenience, every floor features water dispensers providing chilled, room-temperature and hot water, ensuring guests stay hydrated around the clock. This attention to detail, combined with excellent WiFi service, enhances the overall comfort and convenience during a stay at Novotel Kraków Centrum.
Novotel Kraków Centrum offers several wellness amenities, including a swimming pool, sauna and a compact spa area. Guests have highlighted the pool as being particularly good, separated for children and the wellness facilities as generally pleasant and clean. The spa zone is described as a nice place for relaxation with a good pool, sauna and available treatments such as massages.
However, the spa area shows signs of age and maintenance issues with the jacuzzi frequently being cited as small, crowded, or not working at times. The sauna area is noted to be very small and guests have occasionally faced limited information and availability issues upon arrival.
Despite the minor drawbacks, the spa area remains a popular feature among visitors who appreciate the clean facilities, availability of bathrobes and towels and the overall relaxing environment it provides.
Novotel Kraków Centrum offers a range of fitness facilities that generally receive positive feedback from its guests. The gym stands out with its well-equipped nature, accommodating for basic workouts despite its smaller size. Many guests appreciate its cleanliness and the availability of useful equipment. The presence of a fitness center, along with an excellent swimming pool, is frequently highlighted as a noteworthy feature of the hotel. The fitness area, which includes a gym, fitness room and sauna, is regarded as top-notch and perfect by several guests. Additionally, having 24/7 access to the gym is considered a plus. However, some reviews mention issues such as unorganized equipment, a few non-functional appliances and outdated equipment, which suggest room for improvement. Nonetheless, the overall sentiment remains favorable with the gym and fitness facilities seen as substantial benefits to staying at Novotel Kraków Centrum.
The pool at Novotel Kraków Centrum receives generally positive remarks for its cleanliness and well-maintained facilities. Families particularly appreciate the child-friendly aspects with kids often enjoying the pool immensely. The availability of a jacuzzi and spa, coupled with the pool's accessibility, adds to the appeal. Additionally, the pool area is seen as a comfortable space with nice facilities, remaining open until 10:00 PM for guest convenience.
However, several reviews highlight issues with the temperature of the pool, frequently describing the water as cold, which diminishes the overall experience. The pool's small size and occasional overcrowding are also points of concern, often making it difficult to fully relax, especially during peak times when finding space can be a challenge. Some guests noted cleanliness issues, suggesting that the pool could be better maintained to meet higher standards.
In conclusion, the pool at Novotel Kraków Centrum serves its purpose well for families and those looking for a nice, albeit sometimes crowded and chilly, indoor swimming experience.
Novotel Kraków Centrum offers the convenience of an underground parking garage, which many guests find to be secure and easily accessible. The parking facilities are praised for being safe, especially during nighttime and provide large and pleasant spaces despite some reviews mentioning that the spots can be tight. The automated entry and exit based on license plates is a feature that eliminates the hassle of tickets, making the parking experience smoother for guests.
However, the cost of parking—ranging from 60 to 80 PLN per day—is frequently highlighted as expensive with many guests suggesting that this could be better incorporated into the room price. Limited availability of parking spaces is another recurrent theme with some guests finding it difficult to locate a free spot, especially in the smaller, cramped underground garage. Roadworks around the hotel may affect access, but this is not within the hotel's control.
Overall, while the parking facility is valued for its convenience and security, the added cost and occasional difficulty in finding a space can be a drawback for some guests.
Novotel Kraków Centrum is highly regarded as a fantastic choice for families, particularly those with young children. The hotel offers a wide range of amenities to keep kids entertained, including a well-maintained pool, multiple play areas and children's corners located throughout the property. The dedicated playroom features foosball, billiards and ping pong, which are great for both children and teenagers.
Families can enjoy a hearty breakfast with plenty of options, ensuring there’s something for everyone. The hotel’s facilities also include a children's playroom and a playground, making it very kid-friendly. Guests have praised the hotel for its family-friendly environment and the engaging activities available for children.
While the family rooms are spacious and comfortable, some guests have noted issues with room sizes and lack of drying spaces for wet clothes. Despite these minor drawbacks, the hotel is considered ideal for family vacations with many activities and amenities tailored specifically to young guests. The hotel's staff are also praised for their friendliness and high tolerance for the exuberance of small children.
In summary, Novotel Kraków Centrum provides excellent value for a family stay, offering an array of amenities and activities that make it a perfect destination for a family trip.
Novotel Kraków Centrum boasts a prime location, making it a convenient choice for travelers. The hotel's modern and comfortable interior design, along with well-equipped facilities like a gym, are notable highlights. Guests frequently commend the large bathrooms and comfortable beds, adding to a generally pleasant environment suitable for both leisure and business trips.
While the hotel is positioned as a four-star property and offers great value with an appropriate range of amenities and services, there are mixed opinions about whether it fully meets the four-star standard. Some guests felt it comfortably sits within the four-star category and appreciate the high standards and pleasant interior. In contrast, others believe it falls short, citing that certain improvements, like extra dusting, are needed to match their expectations.
The hotel is often described as excellent and suitable for a four-star rating with staff who efficiently handle and promptly fix minor issues, contributing to a top-class service experience. However, there are also mentions from some guests who think the hotel feels more like a three-star establishment.
Despite a few critiques, Novotel Kraków Centrum stands out to many as offering good facilities for its star rating and remains a favorable option, especially given the comfort and value for money it provides.
Novotel Kraków Centrum has garnered praise from business travelers for its robust array of business-friendly features and services. The hotel is highly recommended for those on business trips, offering effective business services, including workstations, business computers and a reliable wifi connection. It also provides conference facilities, making it convenient for corporate travel and meetings.
The location is particularly favorable for business purposes with easy access from the underground parking directly to the rooms, ensuring smooth transitions for busy schedules. The hotel's vicinity to the old town is an added advantage, making it an attractive option for business travelers who wish to explore the city a bit during their stay.
The staff at the hotel have been noted for their friendliness and openness to contact, which can be crucial for business interactions. However, there are mentions that the customer service could be more time-efficient and a few guests have faced issues with organizational chaos and crowded facilities like the pool during peak hours.
Despite some feedback on the need for room and bathroom renovations and occasional shortcomings in extending checkout times, the overall sentiment remains positive. The hotel is generally clean and pleasant, living up to the standards expected in a 4-star establishment. Novotel Kraków Centrum is considered an excellent choice for business travelers, balancing effective amenities with a convenient location and professional service.
Novotel Kraków Centrum receives high praise for its accessibility features, making it an ideal choice for travelers with disabilities. Guests frequently highlight the hotel's central location, which is easily reachable and well connected. The venue is noted for its well-maintained accessibility structure, including accessible rooms and thoughtful adjustments for those with limited mobility. Room services are well-organized to cater to the needs of people with disabilities, ensuring a comfortable stay. Additionally, the hotel offers convenient on-site underground parking.
Guests appreciate the competence and helpfulness of the staff with multiple mentions of their invaluable assistance and friendliness. Whether it's the receptionists or other hotel personnel, the staff consistently contribute to a positive experience for all guests, particularly those with physical disabilities. Overall, Novotel Kraków Centrum stands out as a highly accessible and accommodating hotel, perfect for travelers seeking both comfort and convenience.
Located next to the iconic Wawel Castle, Novotel Kraków Centrum offers guests a delightful perk: a well-maintained heated pool. This amenity stands out in many reviews with numerous guests appreciating the comfortably warm water, making it suitable for relaxed swimming. Access to the pool is complimentary for hotel guests, adding to the convenience and value of the stay. In addition to the pool, visitors can enjoy the whirlpool and sauna, enhancing the wellness facilities. Families particularly find the heated pool appealing for children. Despite a few remarks wishing for slightly warmer water, the overall impression of the pool area is positive with many highlighting it as a significant benefit of staying at the hotel.
Novotel Kraków Centrum boasts a centrally located and heated indoor pool, which is a highlight for many guests. Set on floor -1, the pool area is well-maintained and offers soothing amenities like a jacuzzi and whirlpool. The pool, open until 10 PM, provides a leisurely experience for visitors, though some find it on the smaller side given the hotel's size. It's a popular spot for families with children often seen enjoying the water. Despite occasional crowding and limited opening hours, the pool remains a well-appreciated facility. Its cleanliness and family-friendly atmosphere add to the overall positive experience. Overall, the indoor pool with its relaxing ambiance and convenience, contributes significantly to the appeal of Novotel Kraków Centrum.
Novotel Kraków Centrum offers a range of facilities and amenities tailored for honeymooners, making it a popular choice for romantic getaways and couples. Guests have commended it as an affordable and ideal option for a honeymoon stay with a dedicated honeymoon room among the features that stand out. Those seeking a romantic atmosphere need not look elsewhere, as the hotel effectively caters to honeymooning couples with its specialized services and amenities.
Novotel Kraków Centrum offers an ideal setting for a romantic getaway. The hotel's location provides beautiful views of the river and the castle, adding to the romantic ambiance that's perfect for couples. Guests appreciate the romantic rooms and intimate atmosphere, which contribute to a memorable stay. This hotel comes highly recommended for those seeking a romantic experience in Kraków.
The Novotel Kraków Centrum is notably dog-friendly, making it a great option for those traveling with pets. Families and individuals alike will appreciate the hotel's generous pet policies and the numerous amenities available for dogs. Pets are warmly welcomed and the hotel's overall tolerant and accepting atmosphere ensures a comfortable stay. Patrons specifically highlight the hotel's commitment to being pet-friendly as a key reason for choosing this accommodation.
Location Show Map
Location
Guests repeatedly highlight the hotel's position along the picturesque Vistula River, offering pleasant evening walks and scenic views of the water and Wawel Castle. Many reviews also mention the ease of reaching other significant sites such as the Jewish Quarter, local parks and various bus and tram stops that facilitate further exploration of the city.
In addition to the strategic location, the hotel's surroundings provide a tranquil yet central atmosphere, making it a perfect base for both tourists and families. The proximity to public transport hubs and the availability of underground parking add to the overall convenience. This ideal positioning allows guests to explore Kraków's historic and cultural landmarks comfortably with most attractions just a short walk or ride away.
Overall, the hotel's central and accessible location stands out as a significant advantage, drawing high marks from visitors who appreciate its blend of convenience, scenic beauty and proximity to key tourist sites.
Breakfast
The breakfast is described as delicious, rich and varied with many guests noting that everyone can find something to their liking. Fresh fruit and freshly made juices add to the appeal. Despite occasional mentions of repetition or the absence of certain items like bacon and omelettes, overall, the feedback is remarkably positive. The breakfast area is maintained clean and well-stocked, enhancing the dining experience.
Some guests found the breakfast to be on the expensive side, but many felt it offered good value, especially with children eating for free. The friendly and accommodating staff further elevate the breakfast experience, making the start of the day at Novotel Kraków Centrum both satisfying and enjoyable.
Dinner
The breakfast is another strong point with a rich selection providing plenty of options to start the day. Morning meals are noted for their variety and quality, living up to expectations of an excellent start to the day. The staff's treatment in both the bar and restaurant, particularly bartenders Wojtek and Grzegorz, receives commendation for being polite and helpful.
However, there are recurring issues. Some diners find the food generally acceptable but not exceptional, while others report slow dinner service and limited menu options. Room service food has also attracted some criticism for not meeting the expected standards. Additionally, logistical issues at the restaurant, such as long waiting times and poor organization, have occasionally marred the dining experience.
Despite these concerns, many guests still find the restaurant to be a great option for dining, thanks to its quality food and reasonable prices. The overall positive recognition for the delicious food makes it a worthwhile option if visiting Novotel Kraków Centrum, especially if you come prepared for a potentially limited selection and some service hiccups.
Rooms
The rooms, while recognized for their cleanliness and comfort, occasionally faced criticism regarding their size, particularly when accommodating four people with some guests finding the standard and executive rooms a bit tight. Noise was a recurring issue with some rooms being affected by air conditioning units or street noise.
Despite these occasional drawbacks, the overall sentiment towards the rooms at Novotel Kraków Centrum remains positive with many guests enjoying the modern décor, spacious layouts and the ample facilities provided. Frequent mentions of the rooms being cleaned daily, the provision of Rituals cosmetics and the presence of amenities such as in-room espresso machines contribute to the favorable impression of this well-located hotel.
Beds
Despite the considerable praise, there are occasional mentions of less comfortable elements, such as the sofa beds, which some guests found small or hard. However, the overall sentiment leans heavily towards a positive experience with the main beds being exceptionally comfortable and conducive to a restful stay. The comfortable bedding and availability of different pillow types add to the positive sleep experience at the hotel.
For those sensitive to mattress firmness, note that while the majority of guests find the mattresses beyond praise, a few reviews mention softness, which might not suit everyone. Nevertheless, Novotel Kraków Centrum seems to excel in providing a pleasant and cozy sleeping environment, earning high marks for the comfort and quality of its beds.
Cleanliness
Beyond the rooms, the hotel's common areas are similarly well-regarded, including clean and comfortable pools, saunas and reception areas that are noted for their pleasant scents. The on-site cleaning staff receives frequent praise for their thoroughness and efficiency. However, a few reviews mention issues such as occasional lapses in the cleanliness of pool and changing areas or oversight by the cleaning staff. Despite this, the overwhelming consensus is that Novotel Kraków Centrum offers a clean and modern stay, making it a top choice for guests prioritizing hygiene and comfort.
Staff
Wi-Fi
Though there were occasional reports of connectivity issues and brief disconnections, these instances seemed to be the exception rather than the rule. The overall feedback on internet access is overwhelmingly positive with some guests even describing it as the best they've ever experienced in a hotel.
Adding to the convenience, every floor features water dispensers providing chilled, room-temperature and hot water, ensuring guests stay hydrated around the clock. This attention to detail, combined with excellent WiFi service, enhances the overall comfort and convenience during a stay at Novotel Kraków Centrum.
Spa
However, the spa area shows signs of age and maintenance issues with the jacuzzi frequently being cited as small, crowded, or not working at times. The sauna area is noted to be very small and guests have occasionally faced limited information and availability issues upon arrival.
Despite the minor drawbacks, the spa area remains a popular feature among visitors who appreciate the clean facilities, availability of bathrobes and towels and the overall relaxing environment it provides.
Gym
Pool
However, several reviews highlight issues with the temperature of the pool, frequently describing the water as cold, which diminishes the overall experience. The pool's small size and occasional overcrowding are also points of concern, often making it difficult to fully relax, especially during peak times when finding space can be a challenge. Some guests noted cleanliness issues, suggesting that the pool could be better maintained to meet higher standards.
In conclusion, the pool at Novotel Kraków Centrum serves its purpose well for families and those looking for a nice, albeit sometimes crowded and chilly, indoor swimming experience.
Parking
However, the cost of parking—ranging from 60 to 80 PLN per day—is frequently highlighted as expensive with many guests suggesting that this could be better incorporated into the room price. Limited availability of parking spaces is another recurrent theme with some guests finding it difficult to locate a free spot, especially in the smaller, cramped underground garage. Roadworks around the hotel may affect access, but this is not within the hotel's control.
Overall, while the parking facility is valued for its convenience and security, the added cost and occasional difficulty in finding a space can be a drawback for some guests.
Family
Families can enjoy a hearty breakfast with plenty of options, ensuring there’s something for everyone. The hotel’s facilities also include a children's playroom and a playground, making it very kid-friendly. Guests have praised the hotel for its family-friendly environment and the engaging activities available for children.
While the family rooms are spacious and comfortable, some guests have noted issues with room sizes and lack of drying spaces for wet clothes. Despite these minor drawbacks, the hotel is considered ideal for family vacations with many activities and amenities tailored specifically to young guests. The hotel's staff are also praised for their friendliness and high tolerance for the exuberance of small children.
In summary, Novotel Kraków Centrum provides excellent value for a family stay, offering an array of amenities and activities that make it a perfect destination for a family trip.
4 Star
While the hotel is positioned as a four-star property and offers great value with an appropriate range of amenities and services, there are mixed opinions about whether it fully meets the four-star standard. Some guests felt it comfortably sits within the four-star category and appreciate the high standards and pleasant interior. In contrast, others believe it falls short, citing that certain improvements, like extra dusting, are needed to match their expectations.
The hotel is often described as excellent and suitable for a four-star rating with staff who efficiently handle and promptly fix minor issues, contributing to a top-class service experience. However, there are also mentions from some guests who think the hotel feels more like a three-star establishment.
Despite a few critiques, Novotel Kraków Centrum stands out to many as offering good facilities for its star rating and remains a favorable option, especially given the comfort and value for money it provides.
Business
The location is particularly favorable for business purposes with easy access from the underground parking directly to the rooms, ensuring smooth transitions for busy schedules. The hotel's vicinity to the old town is an added advantage, making it an attractive option for business travelers who wish to explore the city a bit during their stay.
The staff at the hotel have been noted for their friendliness and openness to contact, which can be crucial for business interactions. However, there are mentions that the customer service could be more time-efficient and a few guests have faced issues with organizational chaos and crowded facilities like the pool during peak hours.
Despite some feedback on the need for room and bathroom renovations and occasional shortcomings in extending checkout times, the overall sentiment remains positive. The hotel is generally clean and pleasant, living up to the standards expected in a 4-star establishment. Novotel Kraków Centrum is considered an excellent choice for business travelers, balancing effective amenities with a convenient location and professional service.
Accessible
Guests appreciate the competence and helpfulness of the staff with multiple mentions of their invaluable assistance and friendliness. Whether it's the receptionists or other hotel personnel, the staff consistently contribute to a positive experience for all guests, particularly those with physical disabilities. Overall, Novotel Kraków Centrum stands out as a highly accessible and accommodating hotel, perfect for travelers seeking both comfort and convenience.
Heated Pool
Indoor Pool
Honeymoon
Romantic
Dog Friendly
Yes, Novotel Kraków Centrum has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Novotel Kraków Centrum.
Yes, Novotel Kraków Centrum welcomes dogs.
Yes, parking facilities are available at Novotel Kraków Centrum.
Yes, Novotel Kraków Centrum has a gym.
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