5-Star HotelThis 5-star boutique hotel is located in a former 16th-century Jesuit dormitory in Český Krumlov, a UNESCO World Heritage Site. It features a cozy, romantic ambiance and professional service, making it an ideal choice for discerning guests. The hotel offers room service and a bar.
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Summary of reviews related to the '5 Star' category'Hotel Ruze' presents itself as a five-star establishment situated in a historic building. However, many guest reviews suggest that the hotel falls short of what one might expect from a five-star rating. Common themes include a lack of amenities and room facilities that do not meet high-end standards. There are mentions of small room sizes and absent restaurant services, which deviates from typical five-star offerings.
Guests have noted a disparity in service quality with several highlighting that most staff members do not speak Czech, which was a significant inconvenience. Although there are some acknowledgments that the staff meets five-star standards, overall, the experience does not align with what is generally expected from a luxury hotel.
Incidents such as unclean bathrooms upon arrival and no automatic offers of compensation for inconveniences have also been reported, contributing to a sense of disappointment. Overall, while the hotel's exterior charm of a historic building catches the eye, the level of comfort and service falls more in line with three-star accommodations than five-star luxury.
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