ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

Kolkata , , 1 Jbs Haldane Avenue (Show on Map)


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Summary of reviewsITC Royal Bengal, a Luxury Collection Hotel in Kolkata, is a highly recommended option for travelers looking for a luxurious stay. The hotel's location is praised for its easy access to the airport and nearby convention center, although some guests suggest improving the road conditions outside the hotel. The breakfast is a hit among guests with a great range of items that left guests feeling spoiled for choice. The dinner received mixed reviews with some finding the buffet fabulous and others feeling that the food quality was not up to par. The rooms are spacious and comfortable with well-appointed amenities, although some guests noted issues with cleanliness. The staff is highly praised for their attentiveness, responsiveness and impeccable service, although a few guests had complaints about certain individuals. The hotel excels in providing fast and efficient wifi and the pool is considered a great spot to relax. The beds are exceptional in comfort and the hotel is considered opulent and luxurious with exceptional hospitality. The hotel is also a great option for business travelers, although some guests noted inefficiencies in billing and drink choices during dinner service. Overall, ITC Royal Bengal delivers an exceptional and truly royal staycation experience.
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Room Types
Towers Exclusive, Guest room, 2 Twin/Single Bed(s) The spacious twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

1 Bedroom Apartment, 1 Queen The spacious double room features air conditioning, a washing machine, as well as a private bathroom boasting a walk-in shower and a bidet. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The double room offers soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV, as well as city views. The unit has 1 bed.

Towers Exclusive, Guest room, 1 Queen The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room offers a flat-screen TV, a minibar, a tea and coffee maker, an iPad as well as city views. The unit offers 1 bed.

ITC One, 1 Bedroom Suite, 1 King The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a bidet. The double room provides a minibar, a tea and coffee maker, executive lounge access, a flat-screen TV, as well as city views. The unit has 1 bed.

2 Bedroom Apartment The spacious double room features air conditioning, a washing machine, as well as a private bathroom boasting a walk-in shower and a bidet. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The double room provides a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

1 Bedroom Suite, 1 King The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a bidet. The double room provides a flat-screen TV, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.

About ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
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Guest Reviews
8.6
Very Good
Location
The location of the ITC Royal Bengal, a Luxury Collection Hotel in Kolkata receives many positive reviews. Guests appreciate the easy access to the airport and the nearby convention center. Some guests mention the hotel's spot-on location and great proximity to a shopping arcade. Although the area can feel a little remote, guests find it easy to get around using Uber or taxis. Some guests do suggest improving the road conditions outside the hotel. Most guests agree that the location is good and that the hotel itself is amazing with exceptional staff, facilities and restaurants. Some guests express disappointment in the lack of an open rooftop area with a view of the city. Overall, the location of the ITC Royal Bengal is highly rated by its guests.

Breakfast
The breakfast at ITC Royal Bengal, a Luxury Collection Hotel in Kolkata, seems to be a hit among guests. Many reviews spoke of the great range of breakfast items, which included Southern delicacies like idlis and pohas, dumplings and noodles and Bengali delights like mustard fish and prawn malaikari. The dizzying array of selections left guests feeling spoiled for choice. The food options for both dinner and breakfast were amazing, according to many reviews. Guests praised the friendly restaurant staff and the hearty, varied breakfast. The breakfast experience was also said to be great with some guests going so far as to call it "absolutely incredible" and "exemplary". However, some guests were disappointed in the limited selection and quality of the breakfast and some felt that the hotel needed to change the menu or add a good "coffee shop" type of restaurant where they could grab a quick bite any time of day. Despite these complaints, most guests seemed to be satisfied with the breakfast at ITC Royal Bengal.

Dinner
The dinner at ITC Royal Bengal Hotel received mixed reviews from the guests. While some found the buffet dinner to be fabulous with superb cuisine and delicious food, others felt that the food quality was not up to par and the buffet was crowded and disorganized. The options for vegetarian food were limited and the Italian restaurant was rushed in service with some guests even being refused to take their drinks back to their room. However, the food options in both dinner and breakfast were amazing with Bengali delights like mustard fish and prawn malaikari being a highlight. The hotel's Market Place was criticized for its resemblance to an open fish market in India with food lacking in aesthetics and taste. Some guests also found the food cost to be too expensive and the billing process confusing. The dinner buffet was included in the room charge for some guests, but others had to ask for it to be settled. The hotel did not offer any choice of drinks with dinner, leaving guests with only the option to buy wine/liqueur at a hefty amount for poor quality drinks.

Rooms
ITC Royal Bengal, a Luxury Collection Hotel in Kolkata, boasts spacious and comfortable rooms that are well-appointed and beautifully decorated. Guests have raved about the superb beds and pillows, as well as the excellent room service and amenities. The huge bathrooms come with separate bathtubs and showers and some even have stunning views from the French windows. However, some guests have noted issues with cleanliness, such as stained carpets, prior stains on bed sheets and broken glass. The variety of food available was also criticized as not diverse enough, although the hotel's architecture and marble finishes were praised. Despite some minor setbacks, overall, ITC Royal Bengal is a great place for a luxurious stay in Kolkata.

Beds
The beds at ITC Royal Bengal, a Luxury Collection Hotel in Kolkata, have been praised by guests for their exceptional comfort. Many reviewers have described the beds as some of the most comfortable they have ever slept in, calling attention to the quality of the pillows and room size. Despite a few comments about some beds being too soft and prior stains in bed sheets, overall the quality of the beds, along with the all-around luxury and grandeur of the hotel rooms, has been highly praised. Guests can expect to enjoy a comfortable night's sleep during their stay at this luxurious Kolkata hotel.

Cleanliness
ITC Royal Bengal, a Luxury Collection Hotel in Kolkata, is a great place to stay when it comes to cleanliness. Guests have praised the property for being well-maintained and clean with comfortable rooms and decent service. Everything was spot on and the rooms were very clean. Many guests have mentioned that the property was full of dust and had cobwebs, but these seem to be outliers. The total environment of the hotel was highly praised for its cleanliness. The service provided by the hotel staff was excellent and spotlessly clean. There were some negative comments like blood stains on the bed, carpets with moths, wobbly toilet taps, cockroaches in the room, dirty electric kettle, broken glass edges near the bedside and a mouldy smell in the corridors and rooms. However, guests have overall felt that this hotel was high on cleanliness compared to other ITC hotels in the area. For guests looking for a great place to stay with clean rooms, ITC Royal Bengal is a highly recommended option.

Staff
The staff at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata are highly praised by guests for their attentiveness, responsiveness and impeccable service. Many guests have mentioned specific staff members who went above and beyond to ensure a comfortable stay, such as Olivia Dutta, Abinash, Souvik, Prashan, Kritika and Sayantika. The cordial and welcoming behavior of the staff is appreciated, although a few guests have complained about the behavior of certain individuals, such as Front Office Manager Mr. Solank and some restaurant staff who need more training. Overall, the staff is well-trained, professional and polite and provides a personal touch to the hospitality experience. However, some guests have noted that there are too many interns who do not know what to do and the service of certain staff members is poor.

Wi-Fi
The ITC Royal Bengal, a Luxury Collection Hotel in Kolkata excels in providing fast and efficient wifi to its guests. It boasts the perfect blend of technology and convenience. However, a few reviews report wifi speeds being as low as 3-4 mbps or not working properly. Some guests had trouble accessing popular entertainment platforms like Netflix and YouTube and desired better music options. In addition, some reported issues with billing, as the Visa card machine was not functioning properly and a promised link did not work. Despite these small drawbacks, overall, guests found the wifi at ITC Royal Bengal to be a satisfactory experience.

Pool
The ITC Royal Bengal, a Luxury Collection Hotel in Kolkata boasts of an amazing pool according to guest reviews. While some considered it a fabulous facility, few thought it needed improvement. Guests appreciated the amenities that came with the pool like time-capping, Jacuzzi and facilities to use the pool. However, it was observed that the pool was not temperature-controlled in winter. Despite this, the pool side was considered by many as a great spot to relax. With other amazing facilities like a spa, restaurants and helpful staff, the ITC Royal Bengal Hotel is a luxurious destination for travelers.

5 Star
ITC Royal Bengal is the top 5-star hotel in Kolkata, according to several guests. The property boasts beautiful rooms that are incredibly comfortable and well-equipped. And the excellent service from the staff only adds to the luxurious experience. Guests rave about the facilities, restaurants and the spectacular buffet with a wide variety of options. However, some guests had a few complaints. One warned against booking the service apartment as it lacked essential five-star touches, while another criticized the food quality. But all in all, the property is considered opulent and the hospitality is exceptional, making it one of the best properties in the city that exceeds expectations.

Business
The ITC Royal Bengal Hotel in Kolkata offers a great mix of technology and ease, making it an ideal choice for business travelers. Although some guests noted that the room service menu for Western palates was limited, others praised the hotel's facilities for business needs. For example, one published author said that the hotel provided a serene environment for working on manuscripts. Although there were some negative reviews, particularly in regards to food quality and disorganization, guests overall consider the hotel to be among the best in the business. However, some previous guests noted strange inefficiencies in billing and the absurd lack of drink choices during dinner service. Despite these issues, the ITC Royal Bengal Hotel remains a popular option for business travelers looking for an upscale, technologically-advanced hotel experience.

Luxury
The ITC Royal Bengal, a Luxury Collection Hotel in Kolkata, has been receiving rave reviews for its luxurious accommodations and exceptional hospitality. Many guests have praised the hotel's grand appearance, opulent interiors and wonderful amenities. The buffet has been highlighted as a standout feature with a wide variety of options for lunch and dinner that are sure to delight any foodie. Most of the reviews are glowing with appreciation for the hotel's commitment to luxury, warmth and exceptional service. Some guests pointed out some areas for improvement, such as the in-room food service and billing inefficiency, but for the most part, the hotel has delivered an exceptional and truly royal staycation experience.


Yes, ITC Royal Bengal, a Luxury Collection Hotel, Kolkata has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata.

No, ITC Royal Bengal, a Luxury Collection Hotel, Kolkata doesn't allow dogs.

Yes, parking facilities are available at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata.

Yes, ITC Royal Bengal, a Luxury Collection Hotel, Kolkata has a gym.
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