KSL ESPLANADE HOTEL with HOT SPRING
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsKSL Esplanade Hotel with Hot Spring, located in Klang and connected directly to the KSL Esplanade Mall, offers guests a highly convenient and accessible stay. The strategic location is frequently praised for providing easy access to food, shopping and entertainment without needing to venture far from the accommodations. Although slightly outside central Klang, it is an excellent base for both business travelers and weekend getaways, particularly appreciated for its clean and comfortable environment.
The rooms at the hotel receive commendations for their spaciousness, cleanliness and comfort. Family rooms, in particular, stand out for their thoughtful design and beautiful views. The clean and well-maintained facilities, including mini-fridges and organized workspaces, contribute to a pleasant stay for both families and solo travelers. The hotel environment is consistently described as neat and tidy.
Guests highlight the friendly and helpful staff, whose politeness and attentiveness significantly enhance the overall experience. The welcoming demeanor of the front desk and restaurant staff, particularly individuals like Ms. Rubinee and Bhuven, receive special mentions. The breakfast buffet offers a wide variety and delicious flavors, although there are calls for more consistency and variety in the offerings.
Families are notably impressed with the family-centric accommodations and activities available. The kid-friendly pool, featuring a water playground and slides, is a favorite among young visitors. The overall family-friendly environment ensures that both parents and children enjoy their stay.
The on-site spa garners high praise for its clean, comfortable and authentic onsen experience reminiscent of Japan. The massages and other spa facilities provide a soothing and relaxing atmosphere, making it a commendable feature of the hotel.
The pool area with its kid-friendly design and well-maintained environment, is another well-appreciated amenity, offering enjoyable features for both children and adults.
However, the hotel has room for improvement in certain areas. The wifi services are inconsistent with several reports of unstable connections and frequent disconnections. The parking situation poses challenges due to unclear signage and the inconvenience of shared mall parking. The gym, while equipped and clean, receives mixed reviews regarding its operational status and limited access.
While the hotel generally meets the expectations of a four-star establishment, minor inconsistencies in amenities and services are noted. Nevertheless, KSL Esplanade Hotel with Hot Spring remains a highly recommended choice, offering a relaxing and enjoyable stay with numerous family-friendly features and excellent staff service.
Categories
The rooms at the hotel receive commendations for their spaciousness, cleanliness and comfort. Family rooms, in particular, stand out for their thoughtful design and beautiful views. The clean and well-maintained facilities, including mini-fridges and organized workspaces, contribute to a pleasant stay for both families and solo travelers. The hotel environment is consistently described as neat and tidy.
Guests highlight the friendly and helpful staff, whose politeness and attentiveness significantly enhance the overall experience. The welcoming demeanor of the front desk and restaurant staff, particularly individuals like Ms. Rubinee and Bhuven, receive special mentions. The breakfast buffet offers a wide variety and delicious flavors, although there are calls for more consistency and variety in the offerings.
Families are notably impressed with the family-centric accommodations and activities available. The kid-friendly pool, featuring a water playground and slides, is a favorite among young visitors. The overall family-friendly environment ensures that both parents and children enjoy their stay.
The on-site spa garners high praise for its clean, comfortable and authentic onsen experience reminiscent of Japan. The massages and other spa facilities provide a soothing and relaxing atmosphere, making it a commendable feature of the hotel.
The pool area with its kid-friendly design and well-maintained environment, is another well-appreciated amenity, offering enjoyable features for both children and adults.
However, the hotel has room for improvement in certain areas. The wifi services are inconsistent with several reports of unstable connections and frequent disconnections. The parking situation poses challenges due to unclear signage and the inconvenience of shared mall parking. The gym, while equipped and clean, receives mixed reviews regarding its operational status and limited access.
While the hotel generally meets the expectations of a four-star establishment, minor inconsistencies in amenities and services are noted. Nevertheless, KSL Esplanade Hotel with Hot Spring remains a highly recommended choice, offering a relaxing and enjoyable stay with numerous family-friendly features and excellent staff service.
Family Friendly Hotel
This hotel offers family rooms and a family-friendly environment. It features a kids' swimming pool, spacious rooms, and various activities suitable for children, ensuring an engaging and fun experience for families.
Small Hotel
This hotel offers a unique hot spring experience, providing a relaxing and intimate atmosphere. Its smaller size contributes to a cozy and personalized stay.
4-Star Hotel
Features an outdoor swimming pool, fitness center, garden, and terrace. Guests can enjoy a restaurant and a bar. Offers a 24-hour front desk, airport transfers, a kids' club, and free WiFi throughout the property. Rooms include air conditioning, a desk, a kettle, a minibar, a safety deposit box, and a TV.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Located in Klang, KSL Esplanade Hotel with Hot Spring boasts a strategic location that guests frequently praise for its convenience and accessibility. The hotel is directly connected to the KSL Esplanade Mall, making it incredibly easy for guests to shop, dine and entertain themselves without stepping far from their accommodations. The new hotel and mall complex provides a variety of facilities and stores, including a handy 7-Eleven on the ground floor, adding to the convenience for travelers.
Visitors highlight the ease of finding food, shopping options and nighttime activities right at their doorstep. The hotel’s proximity to a modern shopping mall, which is still in the process of fully opening, offers numerous F&B outlets and recreational opportunities, such as a playground and rental services for illuminated cars, scooters and bicycles. Guests with children particularly appreciate the shallow adult pool that allows even kids to swim safely.
While the hotel's location is slightly outside central Klang, it remains accessible and serves as a suitable base for business travelers and weekend getaways alike. The comfortable and clean environment, combined with excellent services, further enhances the overall guest experience. Despite some nearby areas still developing, the strategic setting and integrated amenities make KSL Esplanade Hotel a highly convenient choice for visitors.
Guests had mixed experiences with the breakfast offered at KSL Esplanade Hotel with Hot Spring, though the majority leaned towards the positive. Many praised the breakfast buffet, highlighting its wide variety, delicious flavors and the inclusion of special items like various cheeses and made-to-order omelettes. Guests enjoyed the extensive spread and numerous options available, which catered to diverse tastes and included local specialties such as nasi kerabu and nasi lemak.
On the other hand, some guests found the breakfast to be disappointing, citing issues such as the food being served cold, limited variety and repetitive menu. A few mentioned the need for more improvement in terms of variety and taste with some describing the breakfast as simple and not up to their expectations for a four-star hotel. Specific criticisms included the lack of dessert options and the overall simplicity of the meals.
Overall, while the breakfast was appreciated for its range and flavors by many, there's room for improvement in the consistency and variety of the offerings to meet the diverse expectations of all guests.
The rooms at KSL Esplanade Hotel with Hot Spring have garnered praise for their cleanliness and spaciousness. Many guests found the rooms to be very comfortable with well-maintained and clean facilities. The family rooms, particularly, stood out due to their spaciousness and thoughtful design, making them a hit among families. Positive notes were given to the view from the rooms, which many described as beautiful and awesome.
Several reviews highlighted the comfort of the mattresses and beds, contributing to a pleasant stay. The hotel’s environment, described as awesome, added to the overall positive room experience. Moreover, the rooms are reported to be well-lit, newly furnished and equipped with all necessary facilities, including mini-fridges, double-decker beds for children and organized workspaces.
However, there were a few areas that drew criticism. Some guests mentioned that the air conditioning units were noisy and the rooms sometimes had an unpleasant odor, likely due to smoking by previous occupants. There were also mentions of occasional bedding issues, such as a noticeable blood stain on a blanket. Cleanliness remained a slight concern for some, particularly with the washrooms.
Despite these minor drawbacks, most visitors found the rooms of KSL Esplanade Hotel very clean, comfortable and an excellent choice for both families and solo travelers looking for a relaxing stay.
Visitors to the KSL Esplanade Hotel with Hot Spring largely praised the beds, highlighting their comfort and quality. Many guests found the beds to be very comfy, clean and up to hotel standards. Several reviews noted the bed linen met expectations and towels and bedding were provided comfortably. Families particularly enjoyed features like the bed slide, which was a hit with kids.
However, not all experiences were uniformly positive. While many guests found the beds to be clean and nicely maintained, a few mentioned the beds could be softer with some pointing out issues like beds wrapped in plastic making them hard and noisy. A couple of reviews also noted that some beds were either too soft or the pillows too high, adding a minor discomfort. Overall, most guests seemed satisfied with the comfort and quality of the beds during their stay.
KSL Esplanade Hotel with Hot Spring boasts a high level of cleanliness that meets and often exceeds guests' expectations. Reviewers consistently highlight the clean and neat rooms, along with well-maintained and spacious accommodations. The hotel environment is frequently described as clean and comfortable with facilities that are both well-equipped and tidy. Areas like the bathrooms and bed linens also receive positive remarks for their cleanliness and standard. Many guests appreciate the nice smell throughout the hotel, which enhances the pleasant atmosphere.
Despite these positive comments, a few guests mentioned minor issues such as rooms not being ready during check-in, lingering odors and occasional lapses in bathroom cleanliness. Nonetheless, the overall feedback emphasizes a very clean and organized hotel that ensures a comfortable stay. The hotel’s cleanliness, combined with its well-maintained facilities, makes it a commendable choice for visitors looking for a pleasant and tidy environment.
At KSL Esplanade Hotel with Hot Spring, guests frequently praise the staff for their friendliness and helpfulness, making interactions with them a highlight of their stay. Visitors often comment on the polite and attentive nature of the hotel team with many noting the warm welcomes they receive from the moment they arrive. The front desk staff, such as Ms. Rubinee, are mentioned for their constant smiles and welcoming demeanor, enhancing the overall guest experience.
Despite occasional mentions of a slow check-in process and the need for better training at the front desk, the majority of reviews underscore that staff members, from the receptionists to the bellboy and room service, consistently offer superb service. Guests appreciate the staff's willingness to assist without hesitation, contributing to an overwhelming sense of satisfaction.
In particular, the restaurant staff receive kudos for their friendliness and efficiency, elevating the dining experience with a delicious and varied breakfast spread. Specific mentions of staff like Bhuven being exceptionally kind and helpful further illustrate the high level of personal attention given to guests.
Overall, the staff at KSL Esplanade Hotel are seen as a significant asset with their friendliness, politeness and helpfulness frequently noted as standout features that contribute significantly to the hotel's positive reputation.
Travelers frequenting the KSL Esplanade Hotel with Hot Spring commend the property for its strong and fast wifi in some areas, notably the lobby. However, there are mixed reviews regarding consistent connectivity with several guests experiencing unstable connections, frequent disconnections and limited speeds. The wifi tends to drop constantly and may even display wrong password errors. Additionally, the lack of cell signal throughout the premises exacerbates the issue. The TV facilities also receive some criticism with no access to services like Netflix. Despite these challenges, some visitors do find the wifi service to be good in certain areas of the hotel.
KSL Esplanade Hotel's spa garners high praise for its impressive amenities and soothing atmosphere. Guests highlight the onsen for its clean, comfortable and authentic experience, reminiscent of Japan. The spa includes a beautifully maintained onsen hot bath house, which is not only open to all but also offers a special package for hotel guests, adding to its value. Reviewers note that the spa facilities are excellent, offering peaceful and relaxing experiences that provide great relaxation at a commendable price. The convenient access to the nearby mall is appreciated, enhancing the overall appeal of staying at the hotel. The massages also receive positive remarks, making the spa experience truly recommendable.
KSL Esplanade Hotel offers a gym that garners mixed impressions from guests. While some visitors have highlighted that the gym is well-equipped, clean and boasts long operating hours from 5 AM to 11 PM, others have expressed concerns regarding its operational status and limited access. The gym features various sports facilities and includes a large lap pool, enhancing the experience for fitness enthusiasts. However, a few guests were disappointed by the outdated equipment and the fact that not all guests received vouchers for access. Despite these setbacks, overall sentiment regarding the gym’s amenities and functionality remains positive.
The KSL ESPLANADE HOTEL with HOT SPRING boasts an impressive pool area that caters exceptionally well to families, especially those with young children. Reviews highlight the pool's kid-friendly design, featuring a water playground and slides that keep children entertained and safe. The swimming pools are described as wide, clean and well-maintained, making them enjoyable for both kids and adults.
The children's pool, in particular, receives praise for its safety and attractiveness with integrated play solutions that children love. Despite some mentions of limited fun activities, the overall consensus is overwhelmingly positive, noting that kids thoroughly enjoy the pool. The main swimming pool is also appreciated for its spaciousness and cleanliness.
Additionally, the pool area offers a well-maintained environment and ensures a pleasant experience under direct sunlight during the evening hours. Families find the pool to be a delightful addition to their stay with its thoughtful design and enjoyable features making it a standout amenity at the hotel.
Guests at KSL Esplanade Hotel with Hot Spring have consistently highlighted concerns regarding the hotel's parking situation. Parking is described as confusing and challenging with signage being unclear and the parking lots badly maintained. There is no dedicated parking for the hotel itself, forcing guests to use the shared mall parking, which comes with additional costs and is not always well-lit or accessible. The distance between the parking areas and the hotel lobby is considered inconvenient and sometimes far, requiring guests to walk or transfer between levels. Valet parking is available, but the overall parking experience is still described as inconvenient and troublesome. There are also reports of limited parking spaces, making it difficult for all guests to find parking easily.
KSL ESPLANADE HOTEL with HOT SPRING is celebrated for its family-friendly environment, making it an excellent choice for families looking to enjoy a comfortable and engaging stay. The hotel's family rooms are consistently praised for their thoughtful design, spaciousness and practical amenities that cater to households, including child beds and convenient layouts. Guests appreciate the family-centric accommodations, which feature multiple door handles and in-room TVs.
The hotel boasts a variety of activities that delight children with a notable mention of the inviting swimming pool specifically designed for kids. Families highlight the pleasant experience and affirm that their children thoroughly enjoyed their time at the hotel. The hotel's commitment to family comfort extends to overall hotel hospitality, which is described as friendly and accommodating.
Families found the hotel worth every penny, appreciating the well-catered services and the enjoyable atmosphere. Despite the temporary closure of the kids' playland and club, the available facilities still managed to provide an engaging and fun experience. The hotel’s affordability also stands out, which appeals to family budgets without compromising on quality.
In summary, KSL ESPLANADE HOTEL with HOT SPRING offers a family-friendly retreat with spacious and well-designed family rooms, delightful kids' pools and commendable hospitality, ensuring that both parents and children have an enjoyable and memorable stay.
KSL Esplanade Hotel with Hot Spring boasts a mini waterpark as a notable feature, adding a fun element to the stay. While there are mixed reviews highlighting inconsistencies, the hotel generally meets the expectations of a four-star establishment. Guests recommend the hotel but note that maintaining high standards is crucial for it to match its four-star rating consistently. Although areas such as maintenance and breakfast could use some improvement, the overall performance aligns well with a four-star grading. Despite some criticisms about not fully meeting the four-star experience, the property still offers a commendable level of luxury and comfort that fits its rating.
KSL Esplanade Hotel with Hot Spring offers a generally accessible experience for guests with disabilities. The hotel's easy access by car is especially beneficial and the attached developing mall adds to the convenience of getting around. Access to the shopping complex is smooth, making it a practical choice for visitors looking to spend time shopping. The facilities are noted to be accessible for wheelchair users and elders find it easy to navigate the hotel as well. The efforts of the staff to assist with the accessibility of the parking lot are appreciated, although there is some feedback suggesting the need for better parking facilities and maintenance of corridor lighting for improved accessibility. Overall, the hotel provides a comfortable stay with easy access to various amenities.
The KSL Esplanade Hotel with Hot Spring offers a charming outdoor swimming pool experience, particularly appealing to families with children. The pool features a mini waterpark setup that has garnered positive feedback for its kids-friendly environment. Children seem to thoroughly enjoy the swimming area, which includes integrated playground facilities, ensuring they are both entertained and safe.
The pool design is accessible for everyone, making it convenient for families who want to swim together. While the water temperature is perfect for children—not too cold and well-maintained—the compact size of the pool and occasional need for enhanced maintenance are noted areas for improvement. Additionally, some of the pool slides were not functional during certain stays, which might limit the fun for kids.
Despite these minor concerns, the beautifully landscaped surroundings and lovely views make the outdoor pool area a pleasant spot for relaxation. Families frequently use the pool, appreciating the fun and enjoyment it brings. Overall, the pool environment is welcoming and kid-friendly, providing a delightful experience for young guests.
Location Show Map
Location
Visitors highlight the ease of finding food, shopping options and nighttime activities right at their doorstep. The hotel’s proximity to a modern shopping mall, which is still in the process of fully opening, offers numerous F&B outlets and recreational opportunities, such as a playground and rental services for illuminated cars, scooters and bicycles. Guests with children particularly appreciate the shallow adult pool that allows even kids to swim safely.
While the hotel's location is slightly outside central Klang, it remains accessible and serves as a suitable base for business travelers and weekend getaways alike. The comfortable and clean environment, combined with excellent services, further enhances the overall guest experience. Despite some nearby areas still developing, the strategic setting and integrated amenities make KSL Esplanade Hotel a highly convenient choice for visitors.
Breakfast
On the other hand, some guests found the breakfast to be disappointing, citing issues such as the food being served cold, limited variety and repetitive menu. A few mentioned the need for more improvement in terms of variety and taste with some describing the breakfast as simple and not up to their expectations for a four-star hotel. Specific criticisms included the lack of dessert options and the overall simplicity of the meals.
Overall, while the breakfast was appreciated for its range and flavors by many, there's room for improvement in the consistency and variety of the offerings to meet the diverse expectations of all guests.
Rooms
Several reviews highlighted the comfort of the mattresses and beds, contributing to a pleasant stay. The hotel’s environment, described as awesome, added to the overall positive room experience. Moreover, the rooms are reported to be well-lit, newly furnished and equipped with all necessary facilities, including mini-fridges, double-decker beds for children and organized workspaces.
However, there were a few areas that drew criticism. Some guests mentioned that the air conditioning units were noisy and the rooms sometimes had an unpleasant odor, likely due to smoking by previous occupants. There were also mentions of occasional bedding issues, such as a noticeable blood stain on a blanket. Cleanliness remained a slight concern for some, particularly with the washrooms.
Despite these minor drawbacks, most visitors found the rooms of KSL Esplanade Hotel very clean, comfortable and an excellent choice for both families and solo travelers looking for a relaxing stay.
Beds
However, not all experiences were uniformly positive. While many guests found the beds to be clean and nicely maintained, a few mentioned the beds could be softer with some pointing out issues like beds wrapped in plastic making them hard and noisy. A couple of reviews also noted that some beds were either too soft or the pillows too high, adding a minor discomfort. Overall, most guests seemed satisfied with the comfort and quality of the beds during their stay.
Cleanliness
Despite these positive comments, a few guests mentioned minor issues such as rooms not being ready during check-in, lingering odors and occasional lapses in bathroom cleanliness. Nonetheless, the overall feedback emphasizes a very clean and organized hotel that ensures a comfortable stay. The hotel’s cleanliness, combined with its well-maintained facilities, makes it a commendable choice for visitors looking for a pleasant and tidy environment.
Staff
Despite occasional mentions of a slow check-in process and the need for better training at the front desk, the majority of reviews underscore that staff members, from the receptionists to the bellboy and room service, consistently offer superb service. Guests appreciate the staff's willingness to assist without hesitation, contributing to an overwhelming sense of satisfaction.
In particular, the restaurant staff receive kudos for their friendliness and efficiency, elevating the dining experience with a delicious and varied breakfast spread. Specific mentions of staff like Bhuven being exceptionally kind and helpful further illustrate the high level of personal attention given to guests.
Overall, the staff at KSL Esplanade Hotel are seen as a significant asset with their friendliness, politeness and helpfulness frequently noted as standout features that contribute significantly to the hotel's positive reputation.
Wi-Fi
Spa
Gym
Pool
The children's pool, in particular, receives praise for its safety and attractiveness with integrated play solutions that children love. Despite some mentions of limited fun activities, the overall consensus is overwhelmingly positive, noting that kids thoroughly enjoy the pool. The main swimming pool is also appreciated for its spaciousness and cleanliness.
Additionally, the pool area offers a well-maintained environment and ensures a pleasant experience under direct sunlight during the evening hours. Families find the pool to be a delightful addition to their stay with its thoughtful design and enjoyable features making it a standout amenity at the hotel.
Parking
Family
The hotel boasts a variety of activities that delight children with a notable mention of the inviting swimming pool specifically designed for kids. Families highlight the pleasant experience and affirm that their children thoroughly enjoyed their time at the hotel. The hotel's commitment to family comfort extends to overall hotel hospitality, which is described as friendly and accommodating.
Families found the hotel worth every penny, appreciating the well-catered services and the enjoyable atmosphere. Despite the temporary closure of the kids' playland and club, the available facilities still managed to provide an engaging and fun experience. The hotel’s affordability also stands out, which appeals to family budgets without compromising on quality.
In summary, KSL ESPLANADE HOTEL with HOT SPRING offers a family-friendly retreat with spacious and well-designed family rooms, delightful kids' pools and commendable hospitality, ensuring that both parents and children have an enjoyable and memorable stay.
4 Star
Accessible
Outdoor Pool
The pool design is accessible for everyone, making it convenient for families who want to swim together. While the water temperature is perfect for children—not too cold and well-maintained—the compact size of the pool and occasional need for enhanced maintenance are noted areas for improvement. Additionally, some of the pool slides were not functional during certain stays, which might limit the fun for kids.
Despite these minor concerns, the beautifully landscaped surroundings and lovely views make the outdoor pool area a pleasant spot for relaxation. Families frequently use the pool, appreciating the fun and enjoyment it brings. Overall, the pool environment is welcoming and kid-friendly, providing a delightful experience for young guests.
Yes, KSL ESPLANADE HOTEL with HOT SPRING has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at KSL ESPLANADE HOTEL with HOT SPRING.
No, KSL ESPLANADE HOTEL with HOT SPRING doesn't allow dogs.
No, parking facilities aren't available at KSL ESPLANADE HOTEL with HOT SPRING.
Yes, KSL ESPLANADE HOTEL with HOT SPRING has a gym.
Location Show Map
More Options
