Holiday Inn Express & Suites Kitchener Southeast by IHG
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Summary of reviewsThe Holiday Inn Express & Suites Kitchener Southeast by IHG, is highly regarded for its strategic location, providing easy access to the airport, major highways and various dining and shopping options. This makes it an ideal choice for both business and leisure travelers. The hotel's close vicinity to a well-reviewed Indian restaurant and other eateries enhances its appeal and the friendly staff further elevates the overall experience.
Guests generally have positive experiences with the rooms, noting their cleanliness, modern décor, spaciousness and comfortable beds. The well-maintained and quiet environment contributes to a restful stay. However, sporadic reports of damp smells and minor bathroom issues indicate room for improvement in housekeeping.
Breakfast at the hotel receives mixed reviews. Many guests enjoy the good selection of tasty items and beverages, but there are frequent complaints about insufficient stocking, early depletion of supplies and short service hours. The shift to a grab-and-go model during certain periods, especially COVID-19, met some guests' needs but lacked hot options.
Cleanliness is another area with varied feedback. While some guests find the rooms and common areas clean and inviting, others report inconsistency in housekeeping standards, such as dirty bathtubs, dust and stained sheets.
The hotel's staff consistently receives high praise for their friendliness and professionalism with the front desk team being notably calm and helpful even during busy periods. This positive interaction significantly contributes to guests’ overall satisfaction and the likelihood of their return.
One of the notable drawbacks is the unreliable wifi service, which guests frequently describe as slow and spotty, particularly on higher floors. This is a notable area for the hotel to address to improve guest satisfaction.
Overall, the Holiday Inn Express & Suites Kitchener Southeast by IHG, offers a comfortable and convenient stay with commendable staff service and a strategic location, despite some areas where improvements could enhance the guest experience further.
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Guests generally have positive experiences with the rooms, noting their cleanliness, modern décor, spaciousness and comfortable beds. The well-maintained and quiet environment contributes to a restful stay. However, sporadic reports of damp smells and minor bathroom issues indicate room for improvement in housekeeping.
Breakfast at the hotel receives mixed reviews. Many guests enjoy the good selection of tasty items and beverages, but there are frequent complaints about insufficient stocking, early depletion of supplies and short service hours. The shift to a grab-and-go model during certain periods, especially COVID-19, met some guests' needs but lacked hot options.
Cleanliness is another area with varied feedback. While some guests find the rooms and common areas clean and inviting, others report inconsistency in housekeeping standards, such as dirty bathtubs, dust and stained sheets.
The hotel's staff consistently receives high praise for their friendliness and professionalism with the front desk team being notably calm and helpful even during busy periods. This positive interaction significantly contributes to guests’ overall satisfaction and the likelihood of their return.
One of the notable drawbacks is the unreliable wifi service, which guests frequently describe as slow and spotty, particularly on higher floors. This is a notable area for the hotel to address to improve guest satisfaction.
Overall, the Holiday Inn Express & Suites Kitchener Southeast by IHG, offers a comfortable and convenient stay with commendable staff service and a strategic location, despite some areas where improvements could enhance the guest experience further.
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3-Star Hotel
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Hotel near Golf Courses
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Accessible Hotel
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Guest Reviews
Nestled in a prime spot, the Holiday Inn Express & Suites Kitchener Southeast by IHG, garners praise for its strategic location. The hotel is conveniently close to the airport, making it an excellent choice for travelers needing swift access. It's also surrounded by a myriad of dining options, including a noteworthy and affordable Indian restaurant right in the parking lot. Guests consistently highlight the easy access to major highways like the 401, facilitating smooth travels to nearby cities such as Cambridge, Guelph and Kitchener's own local attractions.
The hotel's proximity to numerous restaurants and shopping venues adds to its appeal, complemented by the friendly, welcoming staff. The combination of a clean and comfortable stay, great value and ease of locating the property makes it a favored choice among visitors. Whether one's trip is for business or exploration, the location serves a multitude of purposes efficiently.
Guests of Holiday Inn Express & Suites Kitchener Southeast by IHG, have shared varying experiences regarding the breakfast service. Many patrons found the breakfast to be delicious, very good and even excellent. Positive remarks highlighted the good selection of items, especially the variety of hot beverages and the availability of a Keurig coffee machine. Reviews also noted a plentiful and simple breakfast offering, including items like juice, yogurt, fruit and muffins.
However, there were criticisms as well. Some guests were disappointed by the lack of options and felt the offerings were poorly stocked or insufficient. A number of reviews mentioned that breakfast supplies ran out early, forcing guests to seek alternatives outside the hotel. The breakfast hours, typically from 5:00 to 9:00 AM, were often considered too short. There were also comments about the breakfast not meeting expectations or what was advertised.
Several guests faced confusion or inconvenience due to the hotel's breakfast service policies, including those who were not informed about breakfast availability upon check-in. Additionally, during certain periods, especially under COVID conditions, the breakfast shifted to a grab-and-go model, which was deemed adequate by some but lacked hot options.
Overall, while many guests enjoyed the breakfast offerings, the execution and communication of the service appeared to need improvement to meet all guests' expectations.
The Holiday Inn Express & Suites Kitchener Southeast by IHG generally receives positive reviews regarding its rooms. Guests frequently highlight the cleanliness, describing the rooms as fresh, tidy and well-maintained. Many appreciated the modern, newly decorated and recently renovated accommodations, noting that the rooms are both spacious and comfortable. The comfortable beds are often mentioned as a notable feature, contributing to a restful stay. Additionally, the layout and size of the rooms have been praised with mention of good insulation offering a quiet environment.
Guests found the rooms to be adequately equipped, meeting their needs during the stay and the hotel staff received commendation for their helpfulness and friendliness. The rooms featured convenient amenities like blinds/curtains and nice sized showers, enhancing the overall experience. While there were minor criticisms, such as occasional issues with damp smells and drainage in the bathroom, the positive aspects of the room's functionality and comfort significantly outshine these concerns.
In summary, the rooms at this hotel are described as clean, modern and comfortable with some guests noting recent updates and useful layouts, making it a recommended choice for both leisure and business travelers.
The beds at Holiday Inn Express & Suites Kitchener Southeast by IHG, generally receive positive feedback from guests. Many highlight the comfort and cleanliness of the beds, describing them as very comfortable, super comfortable and even beyond comfortable. Consistent remarks about the comfy and clean beds point to a generally satisfying sleeping experience. Some guests expressed concerns though, mentioning old or worn-down mattresses and the occasional lack of support around the edges with a few finding the beds too soft or uncomfortable. Despite these varied opinions, the consensus leans towards a positive experience with comfortable beds frequently mentioned as a standout feature of the hotel.
Holiday Inn Express & Suites Kitchener Southeast receives mixed feedback regarding cleanliness from guests. Positive remarks highlight the rooms as clean and inviting with some guests noting the comfortable beds and well-maintained common areas. The prompt check-in service and quiet rooms are also appreciated, adding to a generally satisfactory stay for some visitors.
Nevertheless, there are significant concerns noted by other guests. Issues such as dirty bathtubs and showers, lack of room servicing and the presence of dust and dirt suggest inconsistencies in housekeeping standards. Some reviews mention stained bed sheets and unclean areas like the bathroom edges, reflecting the need for more thorough cleaning.
Overall, while some guests find the accommodations clean and comfortable, others report varying degrees of dirt and maintenance issues that suggest room for improvement in housekeeping and cleanliness practices.
Guests of the Holiday Inn Express & Suites Kitchener Southeast frequently commend the hotel staff for their exceptional friendliness and professionalism. Many visitors highlight the team's willingness to provide assistance, noting that the staff were not only helpful but also responsive in addressing any issues that arose. The front desk personnel, in particular, receive consistent praise for their calm and welcoming demeanor, even during busy times. Guests also appreciate the personal touch of staff members remembering names and offering thoughtful recommendations for local dining options. The positive impressions left by the staff contribute significantly to the overall pleasant and accommodating atmosphere of the hotel, encouraging many guests to express their intention to return for future stays.
The reviews of the wifi at Holiday Inn Express & Suites Kitchener Southeast by IHG, indicate significant issues with connectivity. Guests frequently describe the internet as slow, spotty and unreliable with some mentions of the service being poor or nearly non-existent, especially on higher floors. There are consistent reports of the wifi cutting in and out, lagging and not working. Overall, the wifi service does not meet the expectations of the guests.
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Location
The hotel's proximity to numerous restaurants and shopping venues adds to its appeal, complemented by the friendly, welcoming staff. The combination of a clean and comfortable stay, great value and ease of locating the property makes it a favored choice among visitors. Whether one's trip is for business or exploration, the location serves a multitude of purposes efficiently.
Breakfast
However, there were criticisms as well. Some guests were disappointed by the lack of options and felt the offerings were poorly stocked or insufficient. A number of reviews mentioned that breakfast supplies ran out early, forcing guests to seek alternatives outside the hotel. The breakfast hours, typically from 5:00 to 9:00 AM, were often considered too short. There were also comments about the breakfast not meeting expectations or what was advertised.
Several guests faced confusion or inconvenience due to the hotel's breakfast service policies, including those who were not informed about breakfast availability upon check-in. Additionally, during certain periods, especially under COVID conditions, the breakfast shifted to a grab-and-go model, which was deemed adequate by some but lacked hot options.
Overall, while many guests enjoyed the breakfast offerings, the execution and communication of the service appeared to need improvement to meet all guests' expectations.
Rooms
Guests found the rooms to be adequately equipped, meeting their needs during the stay and the hotel staff received commendation for their helpfulness and friendliness. The rooms featured convenient amenities like blinds/curtains and nice sized showers, enhancing the overall experience. While there were minor criticisms, such as occasional issues with damp smells and drainage in the bathroom, the positive aspects of the room's functionality and comfort significantly outshine these concerns.
In summary, the rooms at this hotel are described as clean, modern and comfortable with some guests noting recent updates and useful layouts, making it a recommended choice for both leisure and business travelers.
Beds
Cleanliness
Nevertheless, there are significant concerns noted by other guests. Issues such as dirty bathtubs and showers, lack of room servicing and the presence of dust and dirt suggest inconsistencies in housekeeping standards. Some reviews mention stained bed sheets and unclean areas like the bathroom edges, reflecting the need for more thorough cleaning.
Overall, while some guests find the accommodations clean and comfortable, others report varying degrees of dirt and maintenance issues that suggest room for improvement in housekeeping and cleanliness practices.
Staff
Wi-Fi
No, Holiday Inn Express & Suites Kitchener Southeast by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express & Suites Kitchener Southeast by IHG.
No, Holiday Inn Express & Suites Kitchener Southeast by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Kitchener Southeast by IHG.
Yes, Holiday Inn Express & Suites Kitchener Southeast by IHG has a gym.
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