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Terra Nova All Suite Hotel

Kingston , 17 Waterloo Road (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Terra Nova All Suite Hotel in Kingston is highly praised by guests for its excellent location, making it a great base for exploring the city. The hotel's breakfast options are also highly recommended with both a la carte and buffet options available, including a complimentary Jamaican breakfast. The hotel's restaurant is described as beautiful, excellent and exceptional when it comes to service with dinner receiving glowing reviews. The rooms are generally very clean and cozy with some guests describing them as amazing and spacious. The staff are also highly praised for their professionalism and excellent service with many guests feeling right at home because of the wonderful and friendly staff. While some guests had mixed reviews about the pool, the beds are highly praised for being incredibly comfortable. Overall, the Terra Nova All Suite Hotel is considered a treasured space for travelers with many guests considering it the best hotel in downtown Kingston.
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Categories

Business Hotel

This all-suite hotel features 6 indoor and outdoor rooms and venues of various sizes, where guests can organize their business meetings or corporate events. There is business and audiovisual equipment available, as well as customized catering services and an event planner to help make your event even more successful.

Boutique-style Hotel

Luxury Hotel

Hotel near Golf Courses

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Signature Luxury Suite This adults-only Royal Suite features a private terrace with mountain views, a work desk with computer, printer and high-speed internet, a free Jamaican buffet breakfast on the terrace, fresh flowers and a daily newspaper. It may includes a spa bath or separate soaking tub.

Signature Executive Suite This adults-only Executive Suite features a private office with computer, printer and high-speed internet, a free Jamaican buffet breakfast on the terrace, fresh flowers and a daily newspaper.

Premium Junior Suite This modern air-conditioned junior suite has either 1 king-size bed or 2 double beds, ceiling fans and screened windows. It offers garden views and features a built-in mini bar and coffee station, a large work desk and a seating area with sofa. There is a Smart TV with Blu Ray player, free Wi-Fi and wired internet, a laptop safe and an iPod dock. The bathroom has a walk-in rain shower, a hairdryer and free toiletries.

About Terra Nova All Suite Hotel

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Guest Reviews

8.2

Very Good

Location

The Terra Nova All Suite Hotel in Kingston has received positive reviews for its excellent location. Situated close to the Bob Marley museum, market place, Devon House and local pharmacy, the hotel is ideal for those seeking to explore the city. It is also centrally located to restaurants, entertainment and shopping. Guests have praised the hotel for being well placed for local exploration and a great base for exploring Kingston. The location is complemented by the sense of security on the premises, lending itself to a quiet and peaceful stay. While some guests have noted that the hotel is located on a busy road and can be noisy at times, overall the location is seen as a major benefit.

Breakfast

Guests at Terra Nova All Suite Hotel rave about the delicious breakfast options available. With both a la carte and buffet options, guests have plenty of choices to start their day off right. There is even a complimentary Jamaican breakfast option that is not to be missed. While some guests noted that the breakfast service could use some improvement, overall the staff were attentive and the food tasted great. Traditional breakfast selections like omelets and fresh fruit platters are on offer, as well as more unique options like salmon omelettes. Despite the limited options for some guests, others noted an excellent selection and called the breakfast "absolutely awesome with so many choices." Some guests did note that the wait times for breakfast could be a bit long, but the plated buffet options were worth it. Overall, breakfast at Terra Nova All Suite Hotel is a must-try for guests.

Dinner

When it comes to dining at the Terra Nova All Suite Hotel, guests have plenty of positive things to say. The hotel's restaurant is described as beautiful, excellent and exceptional when it comes to service. Multiple reviews mention the good and delicious food on offer with dinner in particular receiving glowing reviews, including descriptions such as "amazing" and "great." Guests are also quick to point out the array of dining choices available with plenty of selection for both breakfast and dinner.

Unfortunately, not every review is completely positive with a few guests experiencing slow food delivery to their room or slow service at the bar. One review also mentioned that their meal didn't quite agree with them. Overall, however, the positive reviews of the Terra Nova's dining options far outweigh the negative with many guests praising the great food and excellent restaurant and bar. If you're looking for a hotel with good dining options, the Terra Nova All Suite Hotel is definitely worth considering.

Rooms

Welcome to Terra Nova All Suite Hotel! Our guests have had nothing but positive things to say about their room experience. Many have described the rooms as very comfortable, amazing, nice and spacious. The rooms are equipped with all the amenities you may need, including a refrigerator. The hotel has a historic charm that our guests love. We have well-maintained traditional features and numerous visible retrofits. Some described our building as "prachtige en ruime kamer" which means "beautiful and spacious room" in Dutch. Although some guests found the rooms to be dated, they still appreciated the clean and comfortable atmosphere. The restaurant and parking also receive high praise. Some rooms even offer a lovely view of our courtyard garden. While some guests noted small issues in the room that needed fixing, overall, the rooms are generally very clean and cozy. Our bathrooms and showers are also praised as being big and clean. The hotel's location is central and peaceful, making it a great place to relax. We hope you'll choose to stay with us and experience our exceptional rooms yourself!

Beds

The Terra Nova All Suite Hotel has received a lot of positive feedback regarding their comfortable beds. Guests have boasted about the beds being incredibly comfortable, large and outstanding. Many have had restful nights thanks to the pleasant sleeping arrangements. The general consensus is that the beds are great with just a couple of negative reviews mentioning discomfort. However, the majority of guests have raved about how cozy and comfy the beds are. The only downside mentioned was the bedding feeling rough for some guests.

Cleanliness

The Terra Nova All Suite Hotel is a treasured space that prides itself on cleanliness and ambiance, according to confirmed guest reviews. The property is well-maintained and the hotel is generally very clean, from the floors to the dining chairs. However, some guests had complaints such as dirty curtains, sticky floors and shower grouting that could have been cleaner. Housekeeping was also a hit or miss for some guests. Despite these issues, most guests found the hotel to be very clean and enjoyed their spacious and clean rooms. The hotel also has a good shower and friendly staff.

Staff

Terra Nova All Suite Hotel has some of the most welcoming and friendly staff in the hospitality industry. The courteous front desk staff, helpful bellmen and accommodating concierge made our stay a pleasant one. The guest reviews attest to the professionalism and excellent service of the hotel staff. Several guests mentioned that they felt right at home because of the wonderful and friendly staff that made them feel welcomed. The reception staff, restaurant staff and housekeeping staff were all noted as being lovely and very professional. Although there were some mixed reviews about the service in the restaurant, most guests had nothing but praises for the staff who went above and beyond to make sure they were comfortable. Some staff members were especially mentioned like Richard the concierge, Paula, Howard and Karise. In summary, the customer service of the Terra Nova All Suite Hotel is exceptional with many guests pointing out that the staff are happy, friendly, approachable, industrious, accommodating and professional.

Pool

Many guests have given mixed reviews about the pool at Terra Nova All Suite Hotel. While some guests were unable to use the pool due to maintenance, others praised the location of the pool, which they deemed unlike any other hotel. Some guests appreciated the secluded and useful small pool, while others mentioned that the pool could have been maintained better. Additionally, some guests noted the lack of pool deckchairs and the long wait times to access the pool. Despite this, the hotel boasts a 24-hour jacuzzi & pool and the pool was included in a list of options like the gym and other hotel amenities. However, there were some negative comments about the cleanliness of the pool and some guests were unable to use the pool at all due to weddings being prepared in the area.

5 Star

Guests rave about the exceptional and superb experience they had at the Terra Nova All-Suite Hotel with many considering it the best hotel in downtown Kingston. The hotel exudes old school charm and comfort, making it a treasured space for travelers. Many guests commend the hotel for its excellent facilities and services with some even saying that they've found a home away from home during their stay. However, one guest was disappointed by their booking price despite the supposed 5-star rating of the hotel. Nonetheless, the majority of guests agree that the Terra Nova All-Suite Hotel is a splendid choice for a luxurious stay in Kingston.

Yes, Terra Nova All Suite Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Terra Nova All Suite Hotel.

No, Terra Nova All Suite Hotel doesn't allow dogs.

Yes, parking facilities are available at Terra Nova All Suite Hotel.

Yes, Terra Nova All Suite Hotel has a gym.

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