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Summary of reviewsThe Holiday Inn Express - Kingston West by IHG receives consistent praise across various aspects, making it a highly recommended option for travelers seeking comfort and convenience. Its strategic location near Highway 401 provides easy access to downtown Kingston and other nearby attractions, offering a peaceful environment away from the city's hustle and bustle. Guests appreciate the clean, eco-friendly accommodations and the hotel's dog-friendly policy.
The breakfast experience is highlighted for its plentiful selection of hot and cold items, offering a variety of healthy options and specialties like the pancake machine. Despite some minor logistical challenges, the complimentary breakfast is considered a valuable addition to the stay. The rooms are spacious, modern, and exceptionally clean, ensuring comfort with cozy beds and quiet air conditioning. The hotel's facilities, including a well-maintained gym and pool, further enhance the guest experience.
Cleanliness stands out as a key attribute, with visitors commending the spotless rooms and aesthetically appealing modern decor. The staff receives accolades for their exceptional hospitality and helpfulness, contributing to the hotel's warm and inviting atmosphere. Guests particularly note the proactive assistance from the front desk staff.
The indoor swimming pool, although described as small, is a hit with families, offering a clean and pleasant environment for relaxation. Ample and accessible parking, along with complimentary breakfast, add to the overall value of the stay. The beds, noted for comfort, contribute to a restful night's sleep, solidifying the hotel's reputation as a top choice for travelers seeking a hygienic and enjoyable experience. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
Both dogs and cats are welcome at this hotel.
Hotel with Swimming Pool
This hotel offers a pool and is located in Kingston West, providing convenient access to nearby amenities and attractions.
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Holiday Inn Express, under the IHG umbrella, includes free Wi-Fi, ensuring guests can easily access the internet.
Hotel with Parking
Parking is included with the stay at this hotel. Guests do not need to pay extra for parking their vehicles on-site.
3-Star Hotel
The hotel provides a fitness center, free private parking, a shared lounge, and barbecue facilities. Guests appreciate the newness and great location.
Hotel for Honeymoon
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard King RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Standard Queen Room with Two Queen BedsThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.
King SuiteThe suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The suite provides a flat-screen TV with cable channels, a safe deposit box, a sofa and heating. The unit has 2 beds.
King Room with Roll In Shower - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.7
Very Good
Location
Holiday Inn Express - Kingston West by IHG is ideally suited for travelers seeking convenience and comfort near major transit routes. Located close to Highway 401, this hotel offers easy access for those passing through or visiting nearby sites, including downtown Kingston, which is just a straightforward 10-15 minute drive away. While its position in an industrial park may seem a bit distant from the lively city center and waterfront, it compensates by offering a quiet and peaceful environment, devoid of traffic congestion. Guests appreciate the newer area that facilitates relaxation and proximity to several good restaurants and bars. Moreover, for enthusiasts of outdoor activities, the hotel is conveniently located near the K & P Trail, perfect for cycling or hiking. The surrounding area includes amenities like a nearby Costco, adding practicality to the location. Inside, Holiday Inn Express is celebrated for its clean surroundings, eco-friendly rooms, and attentive staff. Travelers can enjoy a dog-friendly stay and benefit from options like breakfast preordering to streamline their morning routines.
Breakfast
At Holiday Inn Express - Kingston West by IHG, the breakfast experience generally leaves a positive impression on guests. Many found the offerings to be great, with a plentiful selection of both hot and cold items. Guests appreciate the variety, noting the inclusion of healthy options and specialties like a pancake machine, which add a touch of excitement to the morning meal. The breakfast service is commended for being fresh, tasty, and efficiently presented. The complimentary breakfast is welcomed by most, enhancing the overall stay experience with its convenience and good quality.
There are occasional mentions of limited choices and variability in quality on different days, as well as logistical challenges such as a small breakfast area and high morning foot traffic. Despite this, the buffet remains well-organized and clean, winning over guests who enjoy their breakfast accompanied by a friendly service. Overall, breakfast at the hotel is highlighted as a valuable aspect of the stay, making mornings delightful with its substantial and varied options.
Rooms
Holiday Inn Express - Kingston West by IHG is a newly built hotel that exudes cleanliness and modernity. Guests consistently highlight the spaciousness of the rooms, describing them as large enough to comfortably accommodate luggage and ensure a pleasant stay. The rooms are noted for being exceptionally clean and well-organized, with a modern decor that adds to the ambiance.
The comfort level is bolstered by the cozy beds that guarantee a restful night's sleep, and there is plenty of space to move around. Guests appreciate the quiet air conditioning, adding to the overall comfort of the experience. The hotel provides ample facilities, such as a gym and pool, which are maintained to the same high standard of cleanliness found throughout the establishment. Overall, the guest experience is one of spacious, clean, and comfortable accommodations that align well with the hotel's new and modern appearance.
Beds
At the Holiday Inn Express - Kingston West by IHG, guests frequently highlight the comfort of the beds as a major plus during their stay. Visitors describe the beds as very comfortable, often using terms like comfy and great to emphasize their satisfaction. The rooms, noted for being clean and spacious, complement the restful sleeping arrangements, adding to the overall comfort. Despite some feedback suggesting that the mattresses could be improved, particularly with mentions of them being either too soft or hard for some preferences, the general consensus leans towards a positive sleeping experience. Overall, the focus on comfortable beds and well-maintained rooms makes it a favorable choice for those seeking a restful night's sleep.
Cleanliness
The Holiday Inn Express - Kingston West by IHG impresses guests with its remarkable cleanliness and comfortable accommodations. Visitors frequently commend the hotel for its spotless and well-maintained rooms, which exude brightness and modernity. The establishment appears to be newly opened or renovated, adding to its pristine condition and aesthetic appeal. Guests appreciate the functional design of the rooms, which combine simplicity with comfort, ensuring a restful stay. The hotel staff is consistently noted for their friendliness and helpfulness, enhancing the welcoming atmosphere. Amenities are also highlighted as a positive aspect of the experience, complementing the high standards of cleanliness maintained throughout the property. Guests unanimously recommend this beautiful hotel for its inviting environment, exceptional upkeep, and accommodating service, making it a reliable choice for travelers seeking a hygienic and pleasant stay.
Staff
Visitors to the Holiday Inn Express - Kingston West by IHG consistently praise the hotel staff for their exceptional service and hospitality. Guests frequently describe the staff as very welcoming, friendly, and accommodating, ensuring a pleasant experience from check-in to departure. Anthony at the front desk receives special acknowledgment for his proactive assistance, including helping guests with early check-ins. The staff's professionalism and attentiveness are emphasized, creating a warm and inviting atmosphere. The front desk employees, in particular, stand out with their courteous and helpful nature, enhancing guest satisfaction with friendly and attentive service. Overall, the staff at this hotel are noted for their excellent service, demonstrating consistent friendliness and support throughout guests' stays.
Pool
Holiday Inn Express - Kingston West features a well-regarded indoor swimming pool that has received praise from guests, particularly families. Many have noted that their kids thoroughly enjoyed playing and swimming in the pool, highlighting it as a fun and engaging amenity. The cleanliness of the pool is also praised, with several comments mentioning a good temperature that contributes to a pleasant swimming experience. However, feedback suggests that the pool is on the smaller side, lacking a deep end, and some guests felt it could be warmer. Despite these critiques, the pool is generally described as nice and excellent, making it a standout feature of the hotel.
Parking
Guests of the Holiday Inn Express - Kingston West by IHG consistently praise the hotel's parking facilities. Visitors find the parking to be ample, comfortable, and easy to access, noting the availability of large parking lots. The convenience of complimentary parking directly in front of the hotel is frequently highlighted as a significant perk. The combination of free parking and breakfast is often mentioned as contributing to the great value offered by the hotel. Additionally, the strategic location of the hotel, providing easy access to both work areas and downtown, adds to the appeal of the parking setup. Overall, the parking arrangements seem to enhance the guest experience significantly.
Yes, Holiday Inn Express - Kingston West by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express - Kingston West by IHG.
Yes, Holiday Inn Express - Kingston West by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express - Kingston West by IHG.
Yes, Holiday Inn Express - Kingston West by IHG has a gym.