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Summary of reviewsDan Jerusalem Hotel, situated on the scenic heights of Jerusalem, offers a serene and picturesque location with stunning views, making it a peaceful retreat away from the busy city center. Guests appreciate its proximity to the tramway and local restaurants and its relative closeness to historic attractions like the Old City and the Temple Mount. The tranquil environment, combined with the hotel's well-maintained, comfortable and clean accommodations, caters well to nature lovers and those seeking a quiet getaway.
The breakfast at the hotel consistently garners high praise for its richness, variety and overall quality. Guests describe the offerings as plentiful, delicious and luxurious with a diverse selection that includes fresh fruits, pastries, cheeses, fish, vegetables, salads and hot dishes. The breakfast experience is often seen as a standout feature, worthy of the DAN chain's reputation.
The dinner experience, though mixed, has many guests appreciating the clean, tasty and high-quality food. The restaurant on the 6th floor receives commendations for its delicious meals and fair pricing. However, there are some concerns about the variety, quality and service during dinner with mentions of limited choices and occasional congestion in the dining area.
Rooms at the Dan Jerusalem Hotel are spacious and clean, often highlighted for their size and comfort. The upgraded and executive rooms on the top floor are particularly praised for their design and views. While some guests note issues such as dust and outdated décor in a few areas, the overall feedback emphasizes the pleasantness and cleanliness of the accommodations.
Cleanliness presents a mixed picture with many guests praising the hotel's well-maintained and clean environment, especially the 7th-floor rooms and the swimming pool. However, some areas, particularly the lower floors, receive criticism for cleanliness issues such as dirty hallways and dusty rooms. Despite these mixed reviews, the hotel's clean spaces and friendly staff are often appreciated.
The staff at Dan Jerusalem Hotel is generally described as accessible, responsive and welcoming. Guests frequently commend the front desk for its exceptional kindness and professional attitude with the overall service being attentive and helpful, enhancing the positive guest experience.
The hotel's spa is a notable highlight, praised for its cleanliness, well-maintained facilities and the friendliness of the staff. While there are minor concerns about availability and pool heating, the spa services significantly contribute to a relaxing stay.
The variety of pools, including indoor and outdoor options, receive positive feedback for their cleanliness and enjoyment. Although some areas could benefit from better maintenance and updated sun loungers, the overall sentiment towards the pool facilities is favorable.
Families find the hotel accommodating with spacious family units, thoughtful touches for children and special gestures like gifting wine for birthdays. Despite some concerns about the children's room and safety on balconies, the hotel's clean and spacious rooms provide a comfortable family experience.
The beds at the hotel are noted for their size and comfort with guests generally finding the bedding and mattresses to be satisfactory, though opinions on the pillows vary.
Overall, Dan Jerusalem Hotel is highly regarded for its beautiful setting, excellent breakfast, clean and comfortable accommodations, friendly staff and great amenities, making it a charming choice for visitors seeking a peaceful and pleasant stay in Jerusalem.
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