The Lodge at Vail, A RockResort by Vail Resorts is highly recommended for those seeking exceptional service. The staff are described as friendly, helpful and excellent with standout employees being mentioned by name. The concierge is also noted for their helpfulness. The overwhelming positive reviews for the staff indicate that they take guest satisfaction seriously. The Spanish-speaking staff was appreciated by guests, who also noted their willingness to help with ski rental. Valet service, front desk assistance and recommendations for things to do in the area are readily available. Overall, The Lodge at Vail is the perfect place to stay for a great experience with extraordinary people.
The Hythe, a Luxury Collection Resort in Vail, is a highly recommended option for travelers seeking luxury in the heart of Vail's mountain terrain. The resort's unbeatable location within walking distance of everything you need for an unforgettable vacation, is a highlight for many guests. The newly renovated and clean rooms are nicely appointed with nice details and offer excellent views. Despite some discrepancies with the room amenities pictured, guests describe their stay as cozy, comfortable and even exceptional. The staff is exceptional with exceptional service from the valet, concierge and reception. Guests praise the staff for being fantastic, great, kind, extremely nice and helpful. The only negative feedback is that the concierge was unable to provide a bus transport option for returning to the Denver airport and the staff did not keep changing dishes full. Overall, the staff at The Hythe make the experience unforgettable with their smiles, energy and accommodating and friendly nature.