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Summary of reviewsHoliday Inn Express & Suites Charlottesville by IHG, receives overwhelmingly positive reviews from guests across various categories, making it a highly recommended option for travelers.
The hotel’s **location** is a standout feature, praised for its convenience and accessibility to downtown Charlottesville, major highways and local attractions. Guests appreciate the proximity to restaurants, grocery stores and tourist spots, many of which are just a short drive away. The property is noted for its safety, cleanliness and the friendly demeanor of the staff, all contributing to a pleasant stay. Some rooms even offer picturesque mountain views, adding to the overall appeal.
The **breakfast** service is another highlight with many guests commending the variety and quality of the offerings. The selection includes a range of hot items, cereals, yogurt, juices and coffee, typically served from 6-10am in a well-maintained and clean environment. Despite occasional issues with the quality or availability of certain items during peak times, the general sentiment remains positive with many guests describing the breakfast as excellent.
**Rooms** at the hotel are frequently described as clean, spacious and comfortable. Guests appreciate the modern, updated décor, ample natural light from large windows and useful amenities such as large TVs and K-cup coffee machines. Though there were occasional concerns about the comfort of some mattresses and furnishings, the majority of reviews highlight the accommodations as spotlessly clean and inviting.
The **cleanliness** of the hotel is consistently praised. Both the rooms and public areas are noted to be exceptionally clean and well-maintained. The property’s relatively recent establishment and updated décor contribute to a tidy and welcoming atmosphere, further enhanced by the diligent and friendly staff.
The **staff** at Holiday Inn Express & Suites Charlottesville receive high praise for their exceptional service. Specific staff members, like Mary and Tina, are frequently mentioned for their kindness and helpfulness. Guests describe the staff as polite, enthusiastic and professional, striving to meet guests' needs and ensuring a pleasant experience despite some noise issues or inexperience among new team members.
The **pool area** is also well-received, particularly for its clean and relaxing indoor pool and wonderful hot tub. Although occasional maintenance closures were a minor inconvenience, the overall enjoyment of the pool facilities is high, especially among families with children.
**Beds** at the hotel are largely celebrated for their comfort, contributing to a restful night's sleep. While there are a few mentions of discomfort, the consensus is that the beds are big, comfy and conducive to a great night's rest.
In conclusion, Holiday Inn Express & Suites Charlottesville by IHG, offers a well-rounded and positive experience for guests, highlighted by its convenient location, excellent breakfast, clean and comfortable rooms and friendly, attentive staff.
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