The Holiday Inn Express Hotel & Suites Dover by IHG, enjoys a highly convenient location praised for easy accessibility off the highway, making it ideal for both leisure and business travelers. Guests appreciate its proximity to shopping, dining and local events with food options just five minutes away. The cleanliness of the facilities and the friendly staff enhance the overall positive experience, making it a go-to choice for many visitors.
The hotel’s breakfast offerings receive high marks for variety and taste, featuring items such as pancakes, real bacon and two kinds of sausages. The breakfast is consistently described as delicious, hot and fresh. Guests especially commend the breakfast staff for their politeness and helpfulness, which adds to the enjoyable dining experience. While peak-times may see slight delays, the quality and range of the breakfast buffet generally leave guests satisfied.
Rooms at the hotel are noted for their spaciousness, cleanliness and modern amenities. Recent renovations have ensured that rooms are comfortable with well-lit and ample space. Comfortable beds and general upkeep of the common areas contribute to a cozy stay, though there are occasional reports of issues like dust, dampness and worn furniture.
Cleanliness overall is a strong point for the hotel with guests frequently highlighting the spotless condition of both common areas and individual rooms. Staff play a crucial role in maintaining this high standard, further enhancing the guest experience through their friendly and accommodating service. Specific mentions of staff members and housekeeping underscore the exceptional service guests receive.
The pool area, when accessible, is clean and enjoyable with an attractive seating area featuring a fire pit. However, some guests were disappointed when the outdoor pool was occasionally closed, particularly families who had selected the hotel for this amenity.
Beds are a standout feature with many guests praising their comfort and the quality of the bedding, contributing to restful sleep. While there are minor issues reported such as stained linens or pillows with an unpleasant smell, the majority of reviews convey satisfaction with bed comfort.
In summary, the Holiday Inn Express Hotel & Suites Dover by IHG, largely delivers on guest expectations, offering a clean, comfortable stay with excellent service, a convenient location and a highly regarded breakfast. While there are areas needing attention, the overall experience is positive, making it a favored choice for many travelers.