Metcourt at Emperors Palace
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Summary of reviewsMetcourt at Emperors Palace boasts a strategic location within the Emperors Palace complex, offering easy access to entertainment options like restaurants, a casino, cinemas and children's games. It is conveniently close to O.R. Tambo International Airport, complemented by a free shuttle service for added convenience. Business travelers appreciate its proximity to several conference centers.
The breakfast experience is overwhelmingly positive, featuring an extensive variety of delicious options, including fresh and healthy foods, pancakes and made-to-order omelettes. Guests particularly commend the attentive and friendly staff in the breakfast area, despite occasional mentions of overcrowding during busy times.
Dinner experiences present a mix of opinions. While some guests find the on-site dining options satisfactory, many prefer the numerous alternatives available nearby. Issues such as limited menu variety within the hotel and the absence of room service persist.
Rooms receive commendations for cleanliness, comfort and modern aesthetics, although concerns about room size, soundproofing, outdated décor and maintenance problems are noted. The overall sentiment is positive with guests appreciating the cleanliness and comfort but recognizing the need for improvements in space and amenities.
Staff interactions are generally positive with guests praising their friendliness, helpfulness and professionalism. However, inconsistent service quality and occasional reports of unfriendly behavior indicate room for improvement.
WiFi service at the hotel is widely criticized for being slow and unreliable, suggesting a significant area for enhancement to improve guest satisfaction.
The gym receives mixed feedback with some guests appreciating its cleanliness but others noting a lack of essential amenities and dissatisfaction with the facilities.
The pool area is well-maintained and clean, providing a great environment for families despite some guests finding it too small or cold.
The hotel is family-friendly, offering spacious family rooms and various entertainment options within the complex. However, there are occasional service inconsistencies, such as insufficient towels and smoking in family suites.
Beds are generally comfortable with many guests praising their size and cleanliness. However, some found the beds either too soft or too hard, indicating variability in comfort levels.
Operating as a three-star hotel, Metcourt at Emperors Palace provides value-for-money accommodation but could benefit from upgrades in its facilities and general upkeep. The hotel is well-suited for business travelers due to its strategic location and functional conference facilities, although it can become crowded during events.
Overall, Metcourt at Emperors Palace offers a convenient and enjoyable stay for both leisure and business travelers with some areas identified for potential improvement to enhance the guest experience.
Categories
The breakfast experience is overwhelmingly positive, featuring an extensive variety of delicious options, including fresh and healthy foods, pancakes and made-to-order omelettes. Guests particularly commend the attentive and friendly staff in the breakfast area, despite occasional mentions of overcrowding during busy times.
Dinner experiences present a mix of opinions. While some guests find the on-site dining options satisfactory, many prefer the numerous alternatives available nearby. Issues such as limited menu variety within the hotel and the absence of room service persist.
Rooms receive commendations for cleanliness, comfort and modern aesthetics, although concerns about room size, soundproofing, outdated décor and maintenance problems are noted. The overall sentiment is positive with guests appreciating the cleanliness and comfort but recognizing the need for improvements in space and amenities.
Staff interactions are generally positive with guests praising their friendliness, helpfulness and professionalism. However, inconsistent service quality and occasional reports of unfriendly behavior indicate room for improvement.
WiFi service at the hotel is widely criticized for being slow and unreliable, suggesting a significant area for enhancement to improve guest satisfaction.
The gym receives mixed feedback with some guests appreciating its cleanliness but others noting a lack of essential amenities and dissatisfaction with the facilities.
The pool area is well-maintained and clean, providing a great environment for families despite some guests finding it too small or cold.
The hotel is family-friendly, offering spacious family rooms and various entertainment options within the complex. However, there are occasional service inconsistencies, such as insufficient towels and smoking in family suites.
Beds are generally comfortable with many guests praising their size and cleanliness. However, some found the beds either too soft or too hard, indicating variability in comfort levels.
Operating as a three-star hotel, Metcourt at Emperors Palace provides value-for-money accommodation but could benefit from upgrades in its facilities and general upkeep. The hotel is well-suited for business travelers due to its strategic location and functional conference facilities, although it can become crowded during events.
Overall, Metcourt at Emperors Palace offers a convenient and enjoyable stay for both leisure and business travelers with some areas identified for potential improvement to enhance the guest experience.
Hotel near Golf Courses
This hotel offers a golf course on-site or through direct affiliation, providing immediate access to golfing facilities. It is also conveniently located just 4.00 km from Kempton Park Golf Club.
Hotel for Honeymoon
This hotel offers contemporary rooms, an outdoor pool, a casino, and a spa. Its location within Emperors Palace ensures easy access to various entertainment options for a memorable honeymoon.
Family Friendly Hotel
This hotel is part of the Emperors Palace complex, which offers various entertainment options for families. It provides comfortable accommodations and convenient access to the resort's amenities.
Hotel with Swimming Pool
The hotel has access to pool facilities. It is part of the Emperors Palace complex, providing access to entertainment options.
Outdoor Pool
Business Hotel
Part of the Emperors Palace complex, Metcourt provides access to conference facilities and entertainment options. It offers comfortable rooms and convenient services for business travelers.
Accessible Hotel
Located within the Emperors Palace resort, this hotel offers 3 Universal Accessible Rooms. Guests have access to the resort's facilities, including a casino, theatres, bars, restaurants, a spa, and a children's entertainment area.
Hotel with Gym
Located within Emperors Palace, this hotel provides access to a fitness center.
3-Star Hotel
Located amid gardens, fountains, and statues, this hotel offers contemporary rooms with flat-screen TVs. It provides a comfortable stay with access to Emperors Palace's entertainment and dining options. It is within proximity to East Rand Flea Market.
Hotel with Outdoor Pool
Located within the Emperors Palace complex, this hotel offers an outdoor pool and a casino and spa. It provides a combination of leisure and entertainment facilities.
Hotel with Spa
Guest Reviews
Metcourt at Emperors Palace boasts an enviable location highly praised by its guests. Situated within the Emperors Palace complex, it provides easy access to a variety of entertainment options, including restaurants, a casino, cinemas and children's games. The hotel is notably close to O.R. Tambo International Airport, making it highly convenient for travelers with early flights or long layovers. The complimentary shuttle service to and from the airport enhances accessibility, adding to the convenience factor. For those attending conferences or events, the hotel is in close proximity to several conference centers, making it an excellent choice for business travelers. Overall, the strategic location of Metcourt at Emperors Palace offers an ideal balance of convenience, entertainment and accessibility, catering perfectly to both leisure and business visitors.
The breakfast experience at Metcourt at Emperors Palace receives overwhelmingly positive feedback from guests. Described as superb, delicious and amazing, the breakfast offers an extensive variety that caters to diverse tastes and preferences. Guests particularly appreciate the wide range of options available, which includes a buffet with fresh and healthy foods, an impressive choice of fruits and standout items such as a pancake machine and freshly made omelettes.
Many reviews highlight the excellent service provided by the attentive and friendly staff in the breakfast area. The breakfast is frequently described as excellent, fantastic and very good with some guests noting that it exceeded their expectations. The array of choices and attention to detail, such as accommodating special requests and ensuring food presentation is appealing, contribute to a memorable dining experience in the morning.
However, there are occasional mentions of issues such as the breakfast being too busy, not having enough capacity to handle the crowd or specific food items like omelette fillings running out on busy days. A few guests also noted minor issues with food preparation or presentation. Despite these occasional points of contention, the overall impression is that the breakfast services at Metcourt at Emperors Palace significantly enhance guests' stay, offering a delightful start to the day with a variety of tasty and well-prepared food options.
Dinner experiences at Metcourt at Emperors Palace present a mixed array of opinions from its guests. Many enjoyed their meals, particularly at Africa Tribes, especially praising the quality and taste of the food. The general sentiment about the restaurant food varied with some finding it good and others noting the food was just okay or even mediocre with a huge range offered but sometimes at a compromised quality.
A highlight for many guests was the surrounding eating options, as the area provided numerous fantastic alternatives. This includes the convenience of the nearby food court and mall, offering a great selection of dinner and entertainment options. However, some guests were disappointed by the limited food options within the hotel's restaurant itself and the absence of room service or takeaway dinner options, which sometimes necessitated leaving the hotel premises for a meal.
Overall, while the immediate hotel's dining may have room for improvement in terms of menu variety and service scope, the broader environment around the Emperors Palace ensures guests have a spectrum of satisfying culinary experiences.
Metcourt at Emperors Palace offers a mixed experience when it comes to its rooms. Many guests praised the cleanliness, frequently mentioning that the rooms were spotless and well-maintained. The comfort of the beds and pillows was also highlighted positively. Additionally, rooms with modern aesthetics and spacious layouts received commendations for their ample size and pleasant ambiance.
However, there were consistent criticisms regarding the size of the rooms with numerous guests finding them too small, particularly for accommodating more than one adult. Some also noted issues with soundproofing and the practicality of certain in-room features. Problems included dated décor, broken or worn fittings and bathrooms that some found impractical due to their layout or size. The presence of cigarette smoke in non-smoking rooms and noise from nearby elevators and adjoining rooms were other detractors.
Guests appreciated the option of interlinking rooms and specific facilities like good temperature control, though some were disappointed by the lack of amenities such as fridges or sufficient towels. Despite the occasional maintenance issues and the need for renovation in some areas, the overall sentiment reflected clean and fairly comfortable accommodations with room for improvement in terms of space and in-room utilities.
The beds at Metcourt at Emperors Palace generally receive positive comments from guests. Many found the beds to be comfortable and even described them as very comfortable. The bed sizes were often appreciated with several mentions of large, nice and huge beds, as well as big family rooms accommodating various needs. Cleanliness of the beddings also received favorable remarks.
However, some guests did experience issues, noting that the beds were either too soft or too hard, which affected their comfort. A few reviews mentioned the need for better mattresses, highlighting that some mattresses were finished or very bad. Despite these occasional negatives, the majority of feedback on the beds leans positive, suggesting that most guests had a restful stay.
Metcourt at Emperors Palace has received mixed feedback regarding its cleanliness. On one hand, many guests noted that the hotel maintains a high standard of cleanliness with words such as spotless, clean and neat used frequently to describe the condition of the rooms and common areas. Positive remarks highlighted the rooms as lovely, comfortable and well-maintained and guests appreciated the effort of the cleaning staff in keeping rooms in order. The complex itself was described as very clean and beautiful, providing a pleasing aesthetic.
However, there have been several concerns raised. Some rooms were reported as dusty or not properly cleaned with instances of unclean surfaces, dirty items left behind and even issues like recent smoke smells and cracked doors. Specific areas identified for improvement include the breakfast hall and outdoor seating, both of which several guests felt needed to be cleaner. Remarks about the hotel’s overall cleanliness were inconsistent with some guests directly mentioning that the cleanliness was poor or not meeting their expectations.
Despite these issues, the hotel compensates with excellent service and friendly, professional staff at both check-in and in dining areas. However, there were also complaints about operational issues such as non-working lifts, lack of notification about out-of-service facilities and long check-in queues.
In summary, while Metcourt at Emperors Palace generally maintains a good standard of cleanliness and comfort, there are notable areas for improvement to ensure a consistently clean environment across all aspects of the hotel.
The staff at 'Metcourt at Emperors Palace' has garnered a mixed reviews from guests. Many visitors praised the hotel's staff for their friendliness, helpfulness and professionalism. Phrases like very friendly staff, accommodating personnel and excellent service management were common. Guests appreciated the attentiveness and quick responses to their requests with some mentioning how staff members went the extra mile to ensure a pleasant stay. Particularly noted were the friendly and helpful porters, supportive cleaning staff and welcoming receptionists who made guests feel at home.
However, the reviews also highlighted some areas needing improvement. Several guests found the reception staff unfriendly and unhelpful with reports of poor service and rude behavior. There were instances of staff seeming inattentive, not well-trained or lacking eagerness to assist. Issues such as lengthy check-in times, mixed-up orders at the restaurant and noisy housekeeping staff were mentioned, indicating inconsistencies in service quality. Despite these setbacks, the overall sentiment leans towards a positive experience with friendly and attentive staff making up the majority of interactions.
At Metcourt at Emperors Palace, the guest experience with WiFi appears to be quite varied with numerous reviews pointing to areas in need of improvement. Many guests reported slow or intermittent internet connections, describing the service as poor, unstable and often non-existent in certain areas of the hotel. It seems that the WiFi signal strength can be inconsistent, impacting activities such as streaming Netflix, which some guests noted was just manageable with the existing service. While a few mentioned that the WiFi met their expectations, the consensus leans heavily towards the need for significant enhancements. Improving Wi-Fi coverage and offering a more reliable, faster connection could substantially elevate the overall guest experience at the hotel.
The gym at Metcourt at Emperors Palace receives mixed feedback from guests. Some appreciate it, calling it decent and very clean, while others find it lacking in essential amenities like towels and sanitizer. There are negative comments about the gym facilities with some guests feeling embarrassed by the state of the gym and noting the presence of dirty used cups. Despite some positive remarks regarding cleanliness, the absence of basic provisions and dissatisfaction with the facilities suggest that the hotel has room for improvement in this area.
Metcourt at Emperors Palace offers a diverse pool experience with generally positive feedback from guests. Many have praised the pool as being well-maintained and clean with some describing it as huge and amazing. The pool area itself has received compliments for being great and lovely and families have appreciated the presence of kids in the pool, adding a lively atmosphere. However, there are mixed opinions about the size and temperature with some guests mentioning that the pool is small and cold. Despite a few negative remarks, the overall impression of the pool area is one of cleanliness and enjoyment.
Metcourt at Emperors Palace offers a notable family-friendly environment, making it a good option for those traveling with children. The family rooms are frequently highlighted as spacious and accommodating, perfect for groups or larger families. Guests appreciate the clean and large rooms that allow for comfortable stays. The hotel provides various features and amenities that cater to family needs, including multiple restaurants, a casino and a game store, offering entertainment for children and parents alike. Many guests mentioned their kids were overjoyed and loved the family-friendly atmosphere.
However, some inconsistencies have been noted, such as receiving a family room when a different room type was booked and inadequacies like insufficient towels for the number of occupants and reports of smoking in the family suites. Overall, despite some service shortcomings, Metcourt at Emperors Palace generally meets the expectations of families looking for spacious accommodations and a supportive environment for a family-friendly stay.
Located conveniently opposite OR Tambo International Airport, the Metcourt at Emperors Palace offers decent three-star accommodations with value-for-money service. However, the hotel seems to look a little tired and could benefit from some sprucing up. Guests have pointed out that the state of repair is acceptable, though amenities are characteristic of a three-star establishment. Some have noticed that the lift can be particularly slow and that the TV channels are limited. Despite having the potential of a four-star property, the hotel's current facilities and overall experience align more with the expectations from a three-star rating. The non-committal attitude of some staff members has also been noted. On rare occasions, such as early Sunday mornings, the proximity to the airport can result in noise disturbances like the testing of jet engines.
Metcourt at Emperors Palace proves to be a decent choice for business travelers, primarily due to its strategic location near the airport and its proximity to the convention center. The conference facilities are reported to be good, making it ideal for hosting and attending conferences. The convenience of having a business center on-site and being situated within an imperial complex further adds to its appeal.
While some mention that the hotel is very crowded during conference times, this is considered understandable given the venue's popularity for business events. Rooms are described as small but suitable for overnight stays, which can be particularly convenient for short business trips. Despite some mixed comments about its suitability for business travel, overall, the hotel offers a practical and favorable setting for business-related activities.
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Location
Breakfast
Many reviews highlight the excellent service provided by the attentive and friendly staff in the breakfast area. The breakfast is frequently described as excellent, fantastic and very good with some guests noting that it exceeded their expectations. The array of choices and attention to detail, such as accommodating special requests and ensuring food presentation is appealing, contribute to a memorable dining experience in the morning.
However, there are occasional mentions of issues such as the breakfast being too busy, not having enough capacity to handle the crowd or specific food items like omelette fillings running out on busy days. A few guests also noted minor issues with food preparation or presentation. Despite these occasional points of contention, the overall impression is that the breakfast services at Metcourt at Emperors Palace significantly enhance guests' stay, offering a delightful start to the day with a variety of tasty and well-prepared food options.
Dinner
A highlight for many guests was the surrounding eating options, as the area provided numerous fantastic alternatives. This includes the convenience of the nearby food court and mall, offering a great selection of dinner and entertainment options. However, some guests were disappointed by the limited food options within the hotel's restaurant itself and the absence of room service or takeaway dinner options, which sometimes necessitated leaving the hotel premises for a meal.
Overall, while the immediate hotel's dining may have room for improvement in terms of menu variety and service scope, the broader environment around the Emperors Palace ensures guests have a spectrum of satisfying culinary experiences.
Rooms
However, there were consistent criticisms regarding the size of the rooms with numerous guests finding them too small, particularly for accommodating more than one adult. Some also noted issues with soundproofing and the practicality of certain in-room features. Problems included dated décor, broken or worn fittings and bathrooms that some found impractical due to their layout or size. The presence of cigarette smoke in non-smoking rooms and noise from nearby elevators and adjoining rooms were other detractors.
Guests appreciated the option of interlinking rooms and specific facilities like good temperature control, though some were disappointed by the lack of amenities such as fridges or sufficient towels. Despite the occasional maintenance issues and the need for renovation in some areas, the overall sentiment reflected clean and fairly comfortable accommodations with room for improvement in terms of space and in-room utilities.
Beds
However, some guests did experience issues, noting that the beds were either too soft or too hard, which affected their comfort. A few reviews mentioned the need for better mattresses, highlighting that some mattresses were finished or very bad. Despite these occasional negatives, the majority of feedback on the beds leans positive, suggesting that most guests had a restful stay.
Cleanliness
However, there have been several concerns raised. Some rooms were reported as dusty or not properly cleaned with instances of unclean surfaces, dirty items left behind and even issues like recent smoke smells and cracked doors. Specific areas identified for improvement include the breakfast hall and outdoor seating, both of which several guests felt needed to be cleaner. Remarks about the hotel’s overall cleanliness were inconsistent with some guests directly mentioning that the cleanliness was poor or not meeting their expectations.
Despite these issues, the hotel compensates with excellent service and friendly, professional staff at both check-in and in dining areas. However, there were also complaints about operational issues such as non-working lifts, lack of notification about out-of-service facilities and long check-in queues.
In summary, while Metcourt at Emperors Palace generally maintains a good standard of cleanliness and comfort, there are notable areas for improvement to ensure a consistently clean environment across all aspects of the hotel.
Staff
However, the reviews also highlighted some areas needing improvement. Several guests found the reception staff unfriendly and unhelpful with reports of poor service and rude behavior. There were instances of staff seeming inattentive, not well-trained or lacking eagerness to assist. Issues such as lengthy check-in times, mixed-up orders at the restaurant and noisy housekeeping staff were mentioned, indicating inconsistencies in service quality. Despite these setbacks, the overall sentiment leans towards a positive experience with friendly and attentive staff making up the majority of interactions.
Wi-Fi
Gym
Pool
Family
However, some inconsistencies have been noted, such as receiving a family room when a different room type was booked and inadequacies like insufficient towels for the number of occupants and reports of smoking in the family suites. Overall, despite some service shortcomings, Metcourt at Emperors Palace generally meets the expectations of families looking for spacious accommodations and a supportive environment for a family-friendly stay.
3 Star
Business
While some mention that the hotel is very crowded during conference times, this is considered understandable given the venue's popularity for business events. Rooms are described as small but suitable for overnight stays, which can be particularly convenient for short business trips. Despite some mixed comments about its suitability for business travel, overall, the hotel offers a practical and favorable setting for business-related activities.
Yes, Metcourt at Emperors Palace has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Metcourt at Emperors Palace.
No, Metcourt at Emperors Palace doesn't allow dogs.
No, parking facilities aren't available at Metcourt at Emperors Palace.
Yes, Metcourt at Emperors Palace has a gym.
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