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Summary of reviewsMY Parkhotel by AR Hotels excels in several key aspects that make it a top choice for visitors to Kempten. Its prime location in the heart of the city allows guests to conveniently stroll through the charming old town and pedestrian zones with shopping and dining options within easy reach. The hotel's central positioning also manages to maintain a quiet atmosphere, offering a peaceful retreat amidst the urban setting, enhanced by excellent views from higher floors.
Breakfast at the hotel is highly praised for its variety, taste and quality. Guests enjoy an extensive breakfast buffet with diverse options, complemented by stunning panoramic views from the 13th-floor breakfast room. Although there are occasional criticisms regarding food replenishment and gluten-free options, the overall breakfast experience is memorable and satisfying.
For dinner, while the hotel itself has limited evening dining options with the SkyLounge and bar often closed, nearby restaurants such as an Italian eatery and a pizzeria provide excellent alternatives. The panoramic views from the 13th-floor sushi bar, though no longer hotel-managed, remain a highlight for those who dine there.
Rooms at MY Parkhotel by AR Hotels are frequently mentioned for their impressive size, cleanliness and practical furnishings, including walk-in closets and conservatories. Despite some critiques of outdated bathrooms and sporadic cleanliness issues, the overall sentiment is positive with guests appreciating the generous space, comfortable beds and appealing views.
Staff interactions are generally positive with many guests commending the friendly and helpful reception personnel. These positive encounters contribute to a smooth check-in process and a welcoming atmosphere, although there is room for improvement, especially in maintaining staff consistency during busy breakfast times.
Moreover, the hotel offers family-friendly accommodations with spacious rooms that comfortably house three to four people, a welcoming atmosphere for children and provisions like cribs at no extra charge. Guests find this environment favorable for a family stay, highlighting the peaceful ambiance and family-safe surroundings.
However, there are several areas where improvements are necessary. The Wi-Fi service often receives complaints for being slow and unstable, an issue that needs addressing to meet modern connectivity expectations. Parking poses challenges due to tight spaces in the underground facility and limited availability, prompting some guests to seek alternative arrangements.
Beds receive mixed reviews with some guests finding them very comfortable while others criticize the softness, size and condition of the mattresses and pillows. These concerns highlight a need for better quality control in bedding provisions.
MY Parkhotel by AR Hotels also caters well to business travelers, offering spacious rooms, sizable desks, meeting rooms and a business-friendly environment. The location and ease of access amplify its appeal for business needs despite the noted parking challenges.
Accessibility features of the hotel ensure that it accommodates guests with disabilities, maintaining an inclusive environment overall.
In essence, MY Parkhotel by AR Hotels in Kempten is celebrated for its prime location, spacious and comfortable rooms and commendable breakfast offerings. With minor improvements in Wi-Fi service, bed quality and parking logistics, it could further enhance the overall guest experience. Show more
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Family Friendly Hotel
This hotel is known for its large rooms and welcoming atmosphere. Its proximity to local attractions makes it easy for families to explore the city. It provides a comfortable and convenient base for family outings.
Dog Friendly Hotel
This hotel is tagged as pet-friendly. It provides a comfortable environment for guests traveling with their dogs.
Hotel with Free Wi-Fi
This hotel includes free Wi-Fi for guests. It also offers comfortable accommodations and is conveniently located in Kempten.
Hotel with Parking
This hotel provides parking and is designed for comfort and convenience. It's a practical option for visitors needing parking and modern amenities.
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Single RoomThe room includes a conservatory, and also features cable TV and an en suite bathroom with a hairdryer.
A complimentary bottle of Allgäu mineral water is provided in the rooms on arrival.
Please note that extra beds and cribs are not available when check in is after 20:00.
Double RoomThe room includes a conservatory, and also features cable TV and an en suite bathroom with a hairdryer.
A complimentary bottle of Allgäu mineral water is provided in the rooms on arrival.
Please note that extra beds and cribs are not available when check in is after 20:00.
Comfort Single RoomThis single room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Comfort Double RoomThe spacious double room offers soundproof walls, a minibar, a balcony with city views as well as a private bathroom boasting a shower. The unit has 1 bed.
Apartment with TerraceThis apartment includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.
Two-Bedroom Apartment with TerraceThis apartment is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Family Room with TerraceThis family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Guest Reviews
7.5
Good
Location
MY Parkhotel by AR Hotels boasts an enviable location in the heart of Kempten, ideal for both leisurely city strolls and quick access to nearby attractions. Guests consistently praise its central positioning, highlighting its proximity to the charming old town and pedestrian zones. With everything within walking distance, the hotel's convenience and accessibility are repeatedly underscored. The central location also allows guests to enjoy nearby shopping and dining options effortlessly. Despite being in the middle of the city, the hotel manages to maintain a quiet atmosphere, offering a peaceful retreat amidst the urban setting. Many reviews particularly appreciate the excellent views from the hotel's higher floors, adding an extra layer of charm to their stay. Overall, MY Parkhotel by AR Hotels's prime location significantly enhances the guest experience, making it a highly recommended choice for anyone visiting Kempten.
Breakfast
The breakfast experience at MY Parkhotel by AR Hotels is widely praised for its richness, diversity and quality. Many guests highlight the extensive breakfast buffet, which includes a variety of options to cater to different tastes. The breakfast is frequently described as delicious, rich and satisfying with several reviews specifically mentioning the fresh and tasty offerings.
A standout feature is the panoramic view from the breakfast room on the 13th floor, which provides stunning vistas over Kempten and the Alps, making the dining experience even more enjoyable. This scenic backdrop is often cited as a highlight and adds an exclusive touch to the overall experience.
However, a few reviews note inconsistencies, such as the occasional lack of replenished dishes, dryness of certain items like ham and rolls and the need for better gluten-free options. Some guests felt the breakfast could be messy or limited towards the end of the service and there were occasional complaints about the quality declining compared to previous stays.
Overall, despite some minor criticisms, the breakfast at MY Parkhotel by AR Hotels consistently receives high marks for its variety, taste and exceptional views, making it a memorable part of the guest experience.
Dinner
MY Parkhotel by AR Hotels offers a variety of dining experiences, particularly notable for its great panoramic views available at the restaurant on the 13th floor. This high-altitude sushi dining option is frequently praised for its quality, though it's important to note that the management has changed and it's no longer directly managed by the hotel. For breakfast, guests can find a simple and bare setup that also doubles as a sushi bar in the evenings.
Several guests appreciated the nearby dining options, including a superb Italian restaurant and a nice pizzeria right around the corner. The convenience of these nearby establishments, such as L'Osteria next door, ensures that guests don't need to venture far for a good meal. Unfortunately, the SkyLounge and the hotel's bar and restaurant were often reported to be closed in the evenings with the restaurant mostly serving breakfast only. Despite the restaurant closures in the evening, the proximity to dining establishments in Kempten city center compensates for the lack of on-site dinner options. Overall, while the dining facilities within the hotel have limitations, the nearby alternatives are highly recommended.
Rooms
The reviews for MY Parkhotel by AR Hotels highlight the rooms' standout feature: their impressive size. Guests frequently mention that the rooms are spacious with some describing them as unusually large, big enough for yoga mats and even large dining tables. The size is complemented by practical and well-equipped furnishings, including walk-in closets and conservatories that offer pleasant panoramic views of the city.
Cleanliness is another positive aspect with many noting that the rooms are clean and well-maintained. Although the furnishings are generally described as simple and functional, several guests appreciate the modern touches and comfortable beds. The balconies and large glazed loggias also receive commendations for enhancing the overall room experience.
However, some drawbacks are noted. A few guests found the rooms to be somewhat outdated with older bathrooms showing signs of wear and tear. Issues with room temperature were also mentioned, from being too warm to not being able to turn off the thermostat. Additionally, there's sporadic criticism regarding the rooms' cleaning standards with occasional lapses in replacing amenities like glasses and cups.
Despite these criticisms, the overall sentiment leans significantly towards the positive, emphasizing the rooms' generous space, comfortable settings and appealing views, making MY Parkhotel by AR Hotels a worthwhile choice for visitors seeking spacious accommodations.
Beds
The beds at MY Parkhotel by AR Hotels have generated mixed reviews from guests. While many appreciated the beds for their comfort, spaciousness and the quality of the mattresses, others pointed out significant issues. Some guests highlighted the beds as very comfortable, great and praised the hotel for providing a restful sleep. Positive mentions include comfortable box spring beds and clean rooms with good bedding.
However, a considerable number of reviews mentioned beds being too soft, small or even sagging. Some guests found the pillows too thick or uncomfortable, like bags of cement and some reported beds rolling away due to wheels. Complaints included old and worn-out mattresses, beds that were narrow and issues with mattresses shifting on the slatted frame. Extra beds received criticism as uncomfortable. There were also numerous mentions of uncomfortable, lumpy and thin pillows.
A notable portion of reviewers found the beds to be uncomfortably soft and there were consistent issues with mattress quality, which some described as disastrous. Several guests mentioned being able to feel the metal springs, suggesting the need for mattress replacements. Overall, while the hotel does receive praise for its bed comfort from some visitors, there are significant and recurring concerns that need attention.
Cleanliness
Reviews of MY Parkhotel by AR Hotels indicate a mixed experience with the cleanliness of its facilities. The frequent use of phrases like "room was clean," "rooms spacious and clean," and "hotel very clean" highlights that some guests found the conditions satisfactory and appreciated the clean and well-maintained accommodations. Positive remarks also include "clean rooms," "clean and well-maintained," and "spotlessly clean," suggesting that for a number of visitors, the hotel met their expectations in terms of hygiene.
However, a substantial number of comments point to significant cleanliness issues. Problematics include "crumbs on the couch," "mold in our bathroom," "bathroom was terrible," and "dirty staircase." Complaints also mention "room cleanliness needs improvement," "cleanliness could be improved," and "room cleanliness was poor," which span from general dissatisfaction to specific issues such as dust accumulation, hair from previous guests and unclean or outdated bathrooms.
Other recurring themes in the reviews highlight that the communal areas, including staircases, elevators and dining rooms, often failed to meet cleanliness standards, alongside issues such as "dusty surfaces," "dirty dishes," and "smudged elevator doors."
Overall, MY Parkhotel by AR Hotels seems to deliver in terms of room spaciousness and occasional cleanliness, but consistently underperforms in maintaining a uniformly clean environment, particularly in bathrooms and communal spaces.
Staff
Despite some inconsistencies, the overall impression of the staff at MY Parkhotel by AR Hotels is positive with numerous guests highlighting their interactions with the friendly and helpful personnel. Many reviews commend the reception staff for being welcoming, accommodating and customer-oriented, making the check-in process smooth and trouble-free. Guests often noted the courteous and attentive service provided by the front-desk personnel with several mentions of the team's responsiveness to questions and requests.
However, some reviews pointed out challenges during breakfast, where staff were perceived as overwhelmed and occasionally unfriendly. The hotel's operations could benefit from more consistent staffing, as there were mentions of certain times when staff were either unavailable or not adequately helping guests.
In summary, while MY Parkhotel by AR Hotels staff receive high marks for friendliness and helpfulness, particularly at reception, there is room for improvement in maintaining these standards consistently, especially during busy breakfast times.
Wi-Fi
Guests at MY Parkhotel by AR Hotels have shared a mixture of comments regarding the hotel's Wi-Fi service. While the hotel offers free Wi-Fi, many reviews mention that the internet connection is often slow, unstable or entirely non-functional in both rooms and common areas like the breakfast room. Multiple guests experienced issues with the Wi-Fi not working well on certain devices, particularly laptops, despite being more stable on phones. Some reviews highlight that the Wi-Fi, though free, was so slow that it was practically unusable. Others noted that having an easily accessible WLAN code in the rooms would be beneficial. Despite a few mentions of the Wi-Fi being stable and SSL encrypted, the overall sentiment emphasizes the need for significant improvements to ensure a reliable internet experience for all guests.
Parking
Parking at MY Parkhotel by AR Hotels presents a blend of permissible options and notable limitations. While underground parking is available and moderately priced at 10 euros per day, it often proves challenging for drivers due to the very tight parking spaces and low ceiling height, making it unsuitable for larger vehicles and SUVs. The number of parking spots is limited and often cannot accommodate all guests, leading to a need for alternative parking solutions, including public parking areas which may or may not carry additional costs.
Moreover, the garage under the hotel, although conveniently located, has been described as narrow and difficult to navigate, occasionally with poor instructions affecting ease of use. Free parking is available at certain times but is subject to availability and does not guarantee a spot. The chaotic nature of the parking situation and added fees for a service perceived as insufficient have been frequent points of contention.
Overall, while MY Parkhotel by AR Hotels offers underground parking, the experience is often characterized by narrow spaces and logistical hurdles, potentially requiring guests to seek out alternative parking arrangements nearby.
Family
MY Parkhotel by AR Hotels stands out as a prime choice for families seeking a comfortable and accommodating stay. The hotel receives high marks for its spacious family rooms that comfortably fit three to four people, making it ideal for those traveling with children. The family-friendly staff go above and beyond, from having cribs ready in the room at no extra charge to quickly resolving any issues involving baby beds.
Parents can breathe easy knowing that the hotel creates a family-safe ambiance, ensuring both comfort and cleanliness. The large conservatory area is an added bonus, providing ample space for children to play while parents relax. The hotel’s overall quiet atmosphere is also a plus, as it creates a peaceful environment for families to unwind.
While the absence of around-the-clock reception might pose minor inconveniences, most families find the hotel's relaxed approach suitable for their needs. Additionally, the hotel is accessible for guests with limited mobility and even allows pets, although it might be a bit challenging for older people.
Overall, MY Parkhotel by AR Hotels offers a well-rounded and exceptionally child-friendly experience, making it a recommended destination for family getaways.
Business
MY Parkhotel by AR Hotels is well-regarded for its business-friendly amenities, making it an adequate choice for business travelers. It's a dedicated business hotel offering amenities such as sizable desks, multiple meeting rooms and conference spaces, ensuring efficient work environments and suitable accommodations for professional needs.
The hotel's location is advantageous, positioned ideally for city access and business transfers. Rooms are consistently described as spacious and clean, catering to business guests seeking a quiet and peaceful stay. The Wi-Fi service is reliable across the hotel, facilitating uninterrupted business activities.
Check-in procedures are streamlined with convenient options such as late-night self-service check-ins via a safe, providing flexibility for travelers on tight schedules. Business-centric breakfast options are available, although the starting time at 7 o'clock might be less convenient for early risers.
Parking facilities might be a consideration, as immediate parking is not available, but there are provisions for parking large vehicles nearby. Despite this minor drawback, the hotel remains a practical choice for those on business trips, offering a functional and supportive environment for work and overnight stays.
Accessible
MY Parkhotel provides various accessibility features catering to guests with disabilities, ensuring that the hotel remains easily accessible overall. The hotel is equipped with a disabled entrance and provides accessible rooms and spaces, making it senior-friendly and suitable for wheelchair users. Baby cribs and walk-in showers are available, which also accommodates guests traveling with infants or with limited mobility.
However, there are notable challenges in accessibility at the hotel. Several reviews mentioned issues with the elevators, which are described as shaky, slow or sometimes not operational, posing a significant inconvenience. The elevators are also reportedly in need of an overhaul to improve their reliability.
Guests noted that the hotel's entrance is not easily visible and is less suitable for wheelchair users. Additionally, the rooms lack air conditioning, which can present difficulties for those with specific health needs. The breakfast room, having been downsized, tends to be very noisy, which may be uncomfortable for some guests.
Staff interactions received mixed reviews; while the hotel is accessible with helpful amenities, some guests experienced unfriendly service, particularly from the breakfast staff who appeared unwelcoming.
Overall, MY Parkhotel offers a range of accessible options and features but needs improvement in certain areas, particularly in staff engagement and elevator functionality, to provide a more comprehensively accommodating stay.
Luxury
MY Parkhotel by AR Hotels shines as a bastion of luxury, consistently praised for its top quality and luxurious facilities. The elegant décor extends from the beautiful lobby to the lavishly furnished rooms, creating an ambiance that exudes class and sophistication. Guests are particularly impressed by the large, luxurious rooms and the high-end fittings in the bathrooms. The accommodations seamlessly blend modern style with vintage charm, while offering stunning views over the city.
The sky bar and conservatory add further dimensions of opulence, contributing to an overall very high-end experience. With premium services and top-notch facilities, MY Parkhotel by AR Hotels positions itself as an ideal choice for those seeking luxury. The hotel’s central location is also a noted advantage, making it a great base for exploring the city.
While there are a few naysayers who feel the hotel could offer more luxury for its price, the overwhelming consensus is that MY Parkhotel by AR Hotels provides a richly luxurious experience, from its posh ambiance to the finely appointed amenities.
Dog Friendly
MY Parkhotel by AR Hotels is a welcoming haven for pet owners, especially those traveling with dogs. Guests have consistently highlighted the hotel’s accommodating stance towards pets with dogs allowed for a small fee. The convenience factor is elevated by the hotel's pet-friendly policies, allowing dogs in the breakfast room and providing specific dog amenities.
The spacious rooms offer ample comfort, creating a relaxing environment for both guests and their furry companions. Outside, there is a nearby small park, perfect for a quick and enjoyable walk with a pet. This combination of dog-friendly services and nearby outdoor spaces makes MY Parkhotel by AR Hotels a superb choice for travelers who want to enjoy their stay without leaving their pets behind.
No, MY Parkhotel by AR Hotels doesn't have any pool.
No, a spa isn't available at MY Parkhotel by AR Hotels.
Yes, MY Parkhotel by AR Hotels welcomes dogs.
Yes, parking facilities are available at MY Parkhotel by AR Hotels.