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Summary of reviewsAcktion Deluxe offers a well-rounded and mostly positive experience for guests, blending convenience, scenic beauty and comfort. The hotel's location stands out for its balance of accessibility and tranquility. Situated just a 5-minute drive from Shumen's city center and affording stunning views of Shumen Lake, its setting is both picturesque and practical, especially catering to travelers by car with convenient parking facilities.
A highlight of the stay at Acktion Deluxe is its impressive breakfast, often praised for its variety and quality with a buffet-style offering that includes a delightful selection of warm and cold dishes. Though breakfast comes at an additional cost, most guests find it a reasonable expense given the delicious offerings. Dinner experiences are generally positive with guests enjoying the delicious food and pleasant garden setting, despite some occasional issues with food consistency and service.
The rooms are frequently commended for their spaciousness, modern design and cleanliness. Guests enjoy the cozy furnishings and the beautiful lake or pool views provided by some rooms. However, minor issues such as small bed sizes in some rooms and occasional mold in bathrooms were noted by a few guests.
Cleanliness at the hotel receives mixed reviews but leans towards positive, as many guests highlight the perfect cleanliness of rooms and functional bathrooms, even though some inconsistencies like dusty areas and mold were occasionally reported.
The staff at Acktion Deluxe receive high marks for their friendliness, politeness and professional demeanor, contributing significantly to the positive guest experience. Despite occasional critiques about reserved behavior and service issues in the restaurant, the overall interactions with staff are praised.
Families particularly enjoy the hotel's scenic views and friendly atmosphere, making it an ideal family-friendly destination. Parking is generally considered satisfactory with multiple options available, though some guests noted that it might not always be sufficient.
In summary, Acktion Deluxe provides a mostly positive experience with its beautiful location, enjoyable breakfast, comfortable rooms and friendly staff, making it a favorable choice for a range of travelers.
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