Shangri-La Tanjung Aru in Kota Kinabalu is a luxurious 5-star hotel with an amazing location by a private beach and stunning ocean views. Guests love the strategic location and wonderful sunset views from the beach and sunset bar. The breakfast buffet is praised for its vast selection of local and international cuisines, fresh juices and good food selection. The hotel's staff is described as super nice, friendly, helpful, kind, accommodating and welcoming. The pool area is a true highlight of the hotel with an infinity pool offering a breathtaking view of the sea. The hotel is perfect for families with children with excellent amenities, including an enormous pool with water slides, game options, kids' playrooms and a kids' club. The beds are comfortable, providing a restful night's sleep. While some parts of the hotel may appear outdated, guests rave about the fantastic facilities that cater to kids, especially the pool with water slides. Overall, the Shangri-La Tanjung Aru is an excellent and truly 5-star experience, perfect for a luxurious stay by the beach.
The Pacific Sutera in Kota Kinabalu stands out for its prime seaside location, offering breathtaking views and convenient access to both nature and city attractions. Guests appreciate its proximity to key sites like shopping malls, the airport, and the vibrant city center, along with easy island hopping opportunities from a hotel-exclusive dock. The property's expansive grounds feature excellent facilities, including a well-maintained pool, gym, and golf courses, encouraging both relaxation and activity against a serene ocean backdrop.
The rooms receive high praise for their spaciousness, cleanliness, and comfort, with many guests enjoying stunning sea views each morning. The décor is well-maintained, providing a cozy environment that ensures a restful night’s sleep. Although the breakfast and dinner offerings receive mixed reviews, the extensive options and quality of flavors cater to diverse tastes, complemented by friendly and attentive service.
Guests frequently commend the staff for their welcoming and helpful demeanor, which enhances overall satisfaction. The pool area is particularly appreciated for its cleanliness and beautiful setting, ideal for family enjoyment with children relishing swimming opportunities. The family-friendly environment extends to thoughtful room designs and ample facilities that promote relaxation and enjoyment.
The beachfront location adds to the allure, despite some cleanliness concerns. The combination of scenic views, extensive amenities, and familial ambiance makes The Pacific Sutera a standout choice for vacationers and golf enthusiasts alike. With room for improvements, particularly in service efficiency and beach maintenance, the hotel continues to be a preferred destination for leisure and business travelers seeking luxury and convenience.