5-Star HotelSummary of reviews related to the '5 Star' categoryPerhentian Marriott Resort & Spa is celebrated for its top-notch facilities that align well with the expectations of a five-star establishment. Guests frequently mention the exceptional service that enhances the overall experience and contributes to a true five-star ambiance. The resort's facilities are highly praised, providing an opulent experience that many expect from a Marriott property.
However, there are areas that guests feel could improve to fully match the five-star label. Service at the restaurant occasionally faces delays, and guests pointed out a need for better management of the buggy service. The buffet offerings also drew mixed reviews, with some finding the variety lacking for a luxury resort.
While the island setting understandably influences pricing compared to European counterparts, guests believe certain aspects, like staff training, could be improved to meet five-star standards consistently. Overall, Perhentian Marriott Resort & Spa delivers a satisfactory luxury experience, though there are specific areas for enhancement to reach the pinnacle of five-star hospitality.
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