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Summary of reviewsNawaress Hotel enjoys an exceptional location, widely praised for its convenience and tranquility. Close to work, the sea and key attractions like the corniche and boulevard, it offers excellent accessibility with the added advantage of free parking. Guests appreciate the strategic location, user-friendly website and admirable value for money, often highlighting the reception staff's cooperation and high manners as enhancing their stay.
The breakfast experience at Nawaress Hotel receives generally favorable feedback, appreciated for being good, delicious and clean. While some guests laud the breakfast as a highlight, noting its inclusion in the room price, others suggest improvements in variety and service quality, citing occasional disorganization and the shift from a buffet to in-room service as less satisfactory.
Guest feedback on rooms at Nawaress Hotel is a mix of positive remarks and constructive criticism. Many praise the rooms for being spacious, clean and comfortable, emphasizing good value for money, cozy atmosphere and quiet amenities. However, issues with dim lighting, dirty carpets, aging furniture, unpleasant smells, inconsistent room cleaning and minor maintenance problems have been raised.
Cleanliness at Nawaress Hotel garners mixed reviews. While many guests commend the clean, spacious rooms and the hotel's pleasant fragrance, others note cleanliness issues with old carpets, dusty air vents and broken fixtures. Despite these concerns, the hotel's calm surroundings, friendly staff and good service are frequently highlighted positively.
The staff at Nawaress Hotel receive high praise for their professionalism, friendliness and courteous service. Guests frequently commend the politeness and efficiency of the reception staff with individual staff members often mentioned for their exceptional service. Despite occasional negative reviews about specific receptionists, the general consensus is one of excellent service and high-class customer care.
The free wifi at Nawaress Hotel receives mixed reviews. While some guests found the internet connection adequate for video calls and streaming, many reported weak, inconsistent connectivity and frequent disruptions. Some noted a decline in service quality over the past six months, highlighting the need for improvement in this area.
The beds at Nawaress Hotel are generally praised for being very comfortable with many guests appreciating the softness and quality of the mattresses and bedding. However, some guests experienced discomfort due to worn-out mattresses and substandard bed linens, suggesting areas for potential enhancement, particularly in housekeeping responses.
Overall, Nawaress Hotel offers a desirable stay with its strategic location, commendable staff service and value for money, though room maintenance, cleanliness and wifi connectivity are areas where improvements could further enhance guest satisfaction. Show more
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Hotel for Honeymoon
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Accessible Hotel
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?No
In the rooms, is there a level-access (roll-in) shower?Yes, in all rooms
In the rooms, does the toilet have support handrails?No
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Nawaress Hotel boasts an exceptional location that is highly appreciated by its guests. It is conveniently close to work and key spots such as the corniche, boulevard, main street, universities and various tourist attractions. The hotel's vicinity to the sea, restaurants and essential services, coupled with free parking, makes it a comfortable and accessible choice. The area is noted for its tranquility, offering a peaceful retreat while still being within quick access from the airport.
Guests find the hotel's website to be user-friendly and the location ideal for those needing proximity to various services. The hotel excels not only in location but also in cleanliness and value for money with some emphasizing the excellent price point. The reception staff have been praised for their cooperation and high manners, enhancing the overall positive experience.
Despite some issues with map accuracy and the website’s parking information, the hotel's distinct, calm and beautiful surroundings continue to draw favorable reviews. Overall, Nawaress Hotel stands out for its peaceful ambiance, strategic location and commendable staff service, making it a desirable place to stay.
Breakfast
Nawaress Hotel offers a breakfast experience that generally receives favorable feedback from its guests, who often describe it as good, delicious and clean. Some guests have found the breakfast to be excellent and splendid, appreciating the included meal with their stay. The breakfast was occasionally highlighted as the best feature of the hotel.
However, there are areas in need of improvement. Several guests pointed out the lack of variety and small quantity of breakfast options. The breakfast service has faced criticism for being unorganized and not clearly communicated with some guests noting the switch from an open buffet to in-room service as unsatisfactory. Specifically, issues regarding the limited space and crowding during breakfast time have been mentioned.
While the hotel's breakfast has its positive aspects, such as its cleanliness and inclusion in the room price, there is room for enhancing the variety and service quality to better meet guest expectations.
Rooms
At 'Nawaress Hotel', guest experiences regarding the rooms show a mix of positive and constructive feedback. Guests frequently praise the rooms for being spacious, clean and comfortable with many noting the excellent value for money. The rooms are described as cozy and some guests appreciate the quiet atmosphere and complete shower essentials.
However, several areas could use improvement. Issues such as dim lighting, dirty carpets and occasional unpleasant smells in the rooms were highlighted by multiple guests. The furniture seems to be aging and some rooms have minor maintenance issues, such as broken doors and non-functional exhaust fans. Additionally, room cleaning appeared to be inconsistent with some guests noting that it wasn't performed upon request or was delayed until late in the evening.
Despite these points, the comfort of the beds and the general spaciousness of the rooms received positive remarks. Yet, small inconveniences like limited air conditioning in corridors, the presence of insects and some malfunctioning room access cards were noted. The hotel appears to be making efforts to maintain cleanliness and comfort, but there remains room for enhancement, particularly regarding room maintenance and the condition of furnishings.
Beds
Guests have varied experiences with the beds at Nawaress Hotel, but there is a consensus on some key points. Many visitors found the beds to be very comfortable and praised the bedding and mattresses for their excellence. Descriptions of the beds as comfortable, quiet and soft are frequent among positive comments. Several guests specifically mentioned the beds being very good and even special, suggesting a generally high level of satisfaction with the sleeping arrangements.
However, there are notable areas for improvement. Some guests pointed out that the mattresses were uncomfortable or worn out and pillows received mixed reviews with some guests finding them uncomfortable. Issues with the bed linens, such as stained sheets and substandard quality in certain rooms like 405, were also cited. Housekeeping requests, such as cleaning the mattress or changing the sheets, were sometimes met with challenges or refusals, indicating a potential area for enhanced service.
Overall, while a majority of guests enjoyed their sleeping experience at Nawaress Hotel, attention to certain details could elevate the comfort level even further.
Cleanliness
Nawaress Hotel receives mixed feedback regarding its cleanliness. Many guests appreciate the hotel's clean and spacious rooms, describing the atmosphere as calm, comfortable and well-lit. The pleasant fragrance throughout the entire hotel and the sanitary conditions of the rooms and overall environment are frequently highlighted. The hotel’s new and excellent furniture adds to the positive impression many guests have of their stay.
However, some reviews point out issues with cleanliness in certain areas. The carpets, in particular, are often cited as dirty and old, sometimes with unpleasant smells. Dust deposits on air conditioning vents and dirty floors in some rooms have also been mentioned. Additionally, there are occasional reports of broken bathroom fixtures, room service inconsistencies and poor maintenance in specific sections.
Despite these drawbacks, many guests commend the hotel's calm surroundings, friendly staff and good service. The hotel's location and overall value for money are additional highlights. While cleanliness and maintenance issues need attention, the general ambiance and staff behavior remain appreciated.
Staff
The reviews of Nawaress Hotel in Jazan highlight a commendable experience particularly due to the conduct of the staff. Guests often mention the pleasant fragrance throughout the hotel and consistently commend the polite and respectful behavior of the entire team, from reception to housekeeping. The reception staff, including names like Mr. Majid and Abdulrahman, are frequently noted for their professionalism and high manners. Most guests find the receptionists friendly, cooperative and efficient in their services.
Despite a few negative reviews about specific receptionists not being helpful or having a bad attitude, the overall consensus is positive with many acknowledging the excellent service and high-class customer care. Special mentions of individual employees, such as Sarah, indicate that personalized and courteous service is a significant aspect of the guest experience here. The fair value for money and reasonable prices add to the appeal of staying at this hotel, making it a praised choice for visitors to Jazan.
Performance consistency across the staff, including the managers, underscores their dedication to maintaining a polite and helpful environment. Overall, the friendly and cooperative nature of the staff leaves a strong, positive impression on the guests, making Nawaress Hotel a noteworthy option for stays in the area.
Wi-Fi
The reviews of Nawaress Hotel reflect mixed opinions about the hotel's wifi quality. On the positive side, some guests found the internet connection good, sufficient for video calls and TV streaming. However, there are numerous complaints about the wifi being very weak with many reviewers mentioning disruptions and slow connectivity. Several guests highlighted the complete absence of wifi in both rooms and the lobby, describing the situation as very bad and inconsistent. Furthermore, there were instances where the internet would go off and on for prolonged periods, echoing sentiments of frustration. Some noted it had not been as reliable for the past six months, indicating a possible decline in service quality.
No, Nawaress Hotel doesn't have any pool.
No, a spa isn't available at Nawaress Hotel.
No, Nawaress Hotel doesn't allow dogs.
No, parking facilities aren't available at Nawaress Hotel.