Prima Palace Hotel

Jerusalem 31.78569400, 35.21531500 , 2a Pines Street (Show on Map)
8.1
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsPrima Palace Hotel in Jerusalem receives consistently positive reviews, praised primarily for its excellent location and warm hospitality. Situated near Mahane Yehuda Market and the Old City, the hotel offers an ideal base for exploring key attractions with its proximity to pedestrian-friendly streets and public transport. Guests appreciate the vibrant, safe, and culturally rich neighborhood, making it perfect for walking tours and local exploration.

The hotel's breakfast buffet earns high marks for its quality and variety, with guests enjoying fresh and tasty options that include standout omelettes and a memorable kosher spread. The selection is plentiful and satisfying, often described as one of the best available and is particularly appreciated for its substantial offerings, including Shabbat dinners.

Rooms at Prima Palace Hotel are noted for their cleanliness and comfort, often described as neat and well-maintained, though they can be on the smaller side. While some facilities show signs of aging, guests find the overall comfort and the strategic location enhance their stay, despite minor issues with room size and maintenance.

Consistently high cleanliness standards are a hallmark of the hotel, contributing to a well-kept and elegant ambiance. Although occasional cleanliness issues are mentioned, they are the exception rather than the rule, with the staff's personal attention often contributing to a tidy environment.

Exceptional service from the staff is a standout feature of the Prima Palace Hotel, frequently cited for making stays enjoyable and memorable. The personnel, including a particularly praised reception clerk, are described as attentive, friendly, and accommodating. Their genuine care and professionalism greatly enhance the guest experience, reinforcing the hotel's value for money.

The beds provide a varied experience, with many guests finding them comfortable, though preferences regarding mattress firmness vary. Despite this, the overall cleanliness and comfort of the accommodations contribute to a satisfying stay at Prima Palace Hotel, which is commended for blending strategic location, excellent service, and a welcoming atmosphere.
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Accessible Hotel
The hotel has one accessible room located on the 3rd floor. It features an accessible main entrance, reception, and restrooms in the lobby and near the dining room. Wheelchair accessible elevators with voice announcements and technological aids for the hearing impaired are available.

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Room Types
Deluxe Twin Room Large room with a seating area and upgraded amenities and furnishings.

Deluxe Twin Room with Balcony Large room with seating area, upgraded amenities and furnishings, and balcony overlooking Mea Shearim neighbourhood.

Superior Twin Room Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

New Comfort Room The double room comes with air conditioning, a wardrobe, a safe deposit box as well as heating. The unit offers 2 beds.

New Superior Room This double room is air-conditioned and features a wardrobe, a safe deposit box and heating. The unit offers 2 beds.

New Deluxe Room The unit has 2 beds.

Guest Reviews
8.1
Very Good
Location
Prima Palace Hotel is perfectly situated in one of the most convenient locations in Jerusalem, offering guests an ideal base for exploring the city. Just a short walk from the vibrant Mahane Yehuda Market and with easy access to the light rail system and major attractions, the hotel's placement is truly excellent. Visitors enjoy being near the pedestrian-friendly streets, entertainment venues, and key landmarks such as the Old City and Nachlaot. The surrounding neighborhood provides a safe and culturally rich environment, making it ideal for leisure walks and immersing oneself in the local atmosphere. The proximity to public transport, including the bus terminal and new tram line, enhances its appeal for those looking to explore all parts of Jerusalem with ease. Overall, Prima Palace's central and convenient location is a significant highlight for guests, providing excellent value complemented by the vibrant energy of the city around it.

Breakfast
Prima Palace Hotel has drawn praise for its breakfast offerings, which guests frequently describe as excellent and plentiful. With a focus on fresh, tasty, and varied dishes, the breakfast buffet is noted for its richness and wide selection, making it one of the best experiences many reviewers have encountered. The spread often includes healthy options and keeps guests satisfied well into the day. Guests appreciate the ample choices, including standout omelettes, which are highlighted as some of the best in Jerusalem. The kosher breakfast is particularly commended for its assortment and unlimited quantities, alongside memorable Shabbat dinners. Additionally, guests have enjoyed substantial meals that meet expectations and provide enough sustenance to last until dinner. Overall, the buffet is consistently regarded as delicious and filling, contributing to a memorable start to the day.

Rooms
Prima Palace Hotel offers a blend of comfort and convenience with some challenges in room size. Guests commend the hotel for its pleasant and beautiful rooms, highlighting their comfort and cleanliness. Many reviews praise the proximity to Mahane Yehuda, making it an ideal location for market-goers. Cleanliness is a consistent highlight, with multiple mentions of rooms being clean, neat, and well-maintained. However, the recurring theme is the small size of the rooms, which some find restrictive. While the hotel shows signs of aging, particularly in bathroom facilities, the overall comfort and strategic location still present an appealing stay for those prioritizing cleanliness and accessibility.

Beds
Prima Palace Hotel offers a mixed experience regarding its beds, with several guests praising their comfort. Many reviews highlight that the beds are extremely comfortable, providing a pleasant sleeping experience. However, there are some comments suggesting that the beds and mattresses vary in firmness, which could be a matter of personal preference. Some guests mentioned the mattresses were soft when they preferred harder ones, while others simply found the beds uncomfortable. Despite this, the overall cleanliness and comfort of the rooms are positively noted, contributing to a satisfying stay.

Cleanliness
Prima Palace Hotel garners appreciation for its overall cleanliness and tidiness. Guests frequently commend the hotel for its neat and clean environment, often describing it as clean and sparkling. The personal attention received from the staff enhances the pleasant stay, with reports of a well-maintained and elegant atmosphere. Many rooms are described as extremely clean and of a decent size, contributing to a comfortable experience. However, a few reviews indicate minor cleanliness issues, such as mold in certain areas and some maintenance needs. Despite these occasional setbacks, the hotel consistently meets high cleanliness standards, fostering a quiet and orderly ambience.

Staff
At Prima Palace Hotel, guests consistently highlight the exceptional service they receive from the staff, making their stay enjoyable and memorable. The team is described as genuinely caring, going above and beyond to ensure guest satisfaction. Achmed, the reception clerk, receives special praise for his friendliness and helpful nature. The staff overall is noted for being extremely attentive, responsive, and service-oriented, personally addressing and resolving any issues that arise. They are consistently described as friendly, welcoming, and accommodating, contributing significantly to the pleasant atmosphere of the hotel. The housekeeping staff also earns commendations for their diligent service. The receptionists provide excellent support, enhancing the guest experience with their professional and courteous manner. Guests find the combination of outstanding service and the hotel's amenities to be a very good value for money, reflecting the overall positive and welcoming environment created by the staff.


No, Prima Palace Hotel doesn't have any pool.

No, a spa isn't available at Prima Palace Hotel.

No, Prima Palace Hotel doesn't allow dogs.

No, parking facilities aren't available at Prima Palace Hotel.

No, Prima Palace Hotel doesn't have a gym.

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