Orient by Isrotel Exclusive
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Summary of reviewsOrient by Isrotel Exclusive in Jerusalem comes highly recommended for its prime location, exceptional amenities and luxurious ambiance, promising an outstanding stay for its guests. Located in the picturesque German Colony, guests consistently praise the hotel's accessibility, historical charm and serene yet central setting. The nearby old train station complex with its array of restaurants and entertainment options adds to the convenience, making it an ideal base for exploring key Jerusalem landmarks.
The hotel's breakfast receives widespread acclaim, described as luxurious, varied and plentiful with high standards and attentive staff contributing to a positive dining experience. Guests enjoy the extensive selection of tasty pastries, bread and cheeses, though some note the breakfast area can become crowded and service slower on weekends.
Dinner reviews are mixed; while the Friday night buffets are highlighted for their exceptional quality, some guests feel that overall, the dinners lack variety and value, particularly for those with dietary restrictions. Despite this, specific offerings, like pizzas and room service, garner praise for their taste and quality.
Rooms at Orient by Isrotel Exclusive are described as spacious, beautifully designed and well-equipped, providing a luxurious and comfortable stay. Guests appreciate the cleanliness, modern decor and thoughtful touches that make special occasions memorable. Minor issues such as air conditioning problems and small mini-refrigerators are noted but do not significantly detract from the overall positive experience.
The hotel maintains high cleanliness standards with guests frequently mentioning spotless rooms and well-maintained facilities. Friendly and helpful housekeeping staff contribute to the inviting atmosphere with only a few isolated complaints about specific areas needing improvement.
Staff at the hotel generally receive high marks for their friendliness, professionalism and responsiveness. Positive interactions at reception and with management enhance the guest experience, although some guests report less satisfactory service during peak times.
Orient by Isrotel Exclusive also excels with its reliable Wi-Fi, well-maintained gym and impressive spa. The spa is particularly praised for its treatments and facilities, despite occasional criticism regarding space and staff professionalism. The rooftop pool is a standout feature, offering breathtaking views of Jerusalem, though it can sometimes become crowded.
Parking garners mixed feedback with guests highlighting the clean and convenient facilities but expressing concerns over high costs and narrow slots. Despite these minor drawbacks, the overall consensus remains positive.
In summary, Orient by Isrotel Exclusive stands out as a luxurious and inviting choice in Jerusalem, offering excellent location, amenities and service, ensuring a memorable stay for all its guests.
Categories
The hotel's breakfast receives widespread acclaim, described as luxurious, varied and plentiful with high standards and attentive staff contributing to a positive dining experience. Guests enjoy the extensive selection of tasty pastries, bread and cheeses, though some note the breakfast area can become crowded and service slower on weekends.
Dinner reviews are mixed; while the Friday night buffets are highlighted for their exceptional quality, some guests feel that overall, the dinners lack variety and value, particularly for those with dietary restrictions. Despite this, specific offerings, like pizzas and room service, garner praise for their taste and quality.
Rooms at Orient by Isrotel Exclusive are described as spacious, beautifully designed and well-equipped, providing a luxurious and comfortable stay. Guests appreciate the cleanliness, modern decor and thoughtful touches that make special occasions memorable. Minor issues such as air conditioning problems and small mini-refrigerators are noted but do not significantly detract from the overall positive experience.
The hotel maintains high cleanliness standards with guests frequently mentioning spotless rooms and well-maintained facilities. Friendly and helpful housekeeping staff contribute to the inviting atmosphere with only a few isolated complaints about specific areas needing improvement.
Staff at the hotel generally receive high marks for their friendliness, professionalism and responsiveness. Positive interactions at reception and with management enhance the guest experience, although some guests report less satisfactory service during peak times.
Orient by Isrotel Exclusive also excels with its reliable Wi-Fi, well-maintained gym and impressive spa. The spa is particularly praised for its treatments and facilities, despite occasional criticism regarding space and staff professionalism. The rooftop pool is a standout feature, offering breathtaking views of Jerusalem, though it can sometimes become crowded.
Parking garners mixed feedback with guests highlighting the clean and convenient facilities but expressing concerns over high costs and narrow slots. Despite these minor drawbacks, the overall consensus remains positive.
In summary, Orient by Isrotel Exclusive stands out as a luxurious and inviting choice in Jerusalem, offering excellent location, amenities and service, ensuring a memorable stay for all its guests.
Luxury Hotel
Part of the Isrotel Exclusive Collection, the Orient Jerusalem is located in the German Colony and blends renovated Templar houses with new luxury accommodations. It features a rooftop infinity pool with Old City views, an indoor pool, and a spa. Rooms are equipped with modern amenities and many have a balcony or patio.
Hotel for Honeymoon
The Orient by Isrotel Exclusive features a wellness area and two swimming pools. It offers luxurious accommodations and is located a short distance from the city center, providing convenience and a romantic atmosphere.
Hotel with Spa
As part of the prestigious Isrotel Exclusive collection, this hotel is listed among popular spa hotels, indicating high standards for its wellness offerings.
Family Friendly Hotel
The Orient by Isrotel Exclusive is a 5-star hotel that provides a luxurious experience for families. It is located near the First Station, which offers family-friendly activities.
Romantic Hotel
The rooftop pool overlooking the city and excellent restaurant provide luxurious pampering. It is perfect for couples looking for a special and memorable experience.
Hotel with Swimming Pool
Part of the exclusive Isrotel collection, this hotel boasts an impressive indoor swimming pool. The pool facilities are complemented by a traditional Hammam and a hot tub, offering extensive spa and relaxation options.
Indoor Pool Outdoor Pool
Business Hotel
Features well-equipped meeting rooms and event facilities with modern amenities. Provides business services such as conference planning and catering. Offers a luxurious experience with a focus on both business and leisure travelers.
Hotel with Parking
Orient by Isrotel Exclusive offers parking facilities. Specific details on type or cost are not available in the provided information.
Hotel with Gym
Includes a fitness center, indoor pool, and spa offering massages, body treatments, and facials. The combination of fitness and relaxation amenities makes it a top choice.
Hotel for Yoga
Located in Jerusalem, this hotel offers a luxurious stay with a focus on wellness. While specific yoga facilities aren't detailed, its location provides easy access to Jerusalem's wellness centers and cultural sites. The hotel's emphasis on personalized service and tranquil ambiance can enhance a wellness-focused trip.
5-Star Hotel
Located in Jerusalem, Orient by Isrotel Exclusive offers luxurious accommodations and a range of amenities for a comfortable stay. Its location provides easy access to the city's cultural and historical attractions.
Hotel with Outdoor Pool
A luxury hotel featuring an outdoor rooftop pool with magnificent panoramic views of the Old City. The hotel also offers an indoor pool, poolside bar, spa, and fitness facilities.
Hotel with Indoor Pool
This hotel offers a relaxing indoor pool located on the spa level, featuring a large wooden deck with two large jacuzzies. It is part of an exclusive Carmel Forest Spa that includes a Turkish bath, sauna, and a state-of-the-art fitness room, providing a comprehensive wellness experience.
Hotel Taking Steps Towards Sustainability
Accessible Hotel
Guest Reviews
Orient by Isrotel Exclusive boasts a remarkable location in Jerusalem, consistently praised by guests for its accessibility and historical charm. Nestled in the heart of the picturesque German Colony, the hotel is enveloped by stunning architecture and a rich historical ambiance. The hotel's proximity to the old train station complex means there's a variety of restaurants and entertainment options just a short stroll away, adding to the convenience of the location.
Guests find the hotel's placement ideal for exploring key landmarks with many attractions within walking distance or a short taxi ride away. For instance, the Old City and Jaffa Gate can be reached on foot in about 20 minutes, while Mamilla Mall is approximately 15 minutes away. The train station complex, offering numerous dining and leisure activities, is also conveniently close.
The serene and central location provides a perfect balance, making the hotel an excellent base for tourists. The quiet surroundings do not compromise accessibility, as there are bus stops nearby, facilitating easy travel to other parts of the city. Additionally, guests appreciate the breathtaking views the hotel offers, especially from the rooftop pool, which provides a 360-degree panorama of Jerusalem.
The central, yet slightly secluded, setting ensures a peaceful stay while remaining closely connected to the vibrant city life. In summary, Orient by Isrotel Exclusive’s location combines historical beauty, convenience and accessibility, making it a standout choice for visitors to Jerusalem.
'Orient by Isrotel Exclusive' is widely praised for its breakfast offerings, which are described as outstanding, rich, varied and delicious. Many guests consistently highlight the excellent quality and abundant selection available at the breakfast buffet. Words such as luxurious, diverse and plentiful frequently appear in reviews, suggesting that there is a broad variety of options to cater to different tastes. The breakfast is noted for its high standards with particular mentions of tasty pastries, bread and cheeses. Several reviews also commended the attentive and kind staff, who help create a positive dining experience.
However, not all feedback is entirely positive. Some guests found the breakfast service crowded and slow, particularly on weekends and a few remarked that the breakfast was not as diverse as expected. Despite this, the overall sentiment leans heavily towards a highly enjoyable and indulgent breakfast experience, making it one of the highlights of staying at the hotel.
Guests also appreciate the clean and tidy environment, exceptional service and the hotel's accommodating and professional staff, all contributing to a delightful start to their day.
The guest reviews for the dinners at 'Orient by Isrotel Exclusive' present a mixed bag. On the positive side, guests highlighted the amazing food, particularly during the Friday night buffets which were described as delicious and out of this world. High-quality, tasty meals were a common praise with some guests mentioning the superb experience of specific offerings like pizzas and room service options.
However, there were several criticisms, especially regarding the variety and quality of the dinners. Many guests felt that the food did not justify the high prices with notable mentions of a lack of variety, especially for vegetarian and gluten-free options. The dining experiences on the main floor and at the bar were often described as poor and noisy, needing significant improvement. Issues with the dining room’s service and cleanliness were also pointed out, detracting from the overall dining experience.
While breakfast generally received praise for its taste, the high cost was a recurring concern. Guests felt that the dinners were often not included in the room price and additional charges for beverages were seen as excessive. Overall, while some culinary experiences at 'Orient by Isrotel Exclusive' were exceptional, there is a clear need for better consistency and offering a wider variety to meet guest expectations.
'Orient by Isrotel Exclusive' features generously spacious and beautifully designed rooms that cater to comfort and luxury. Guests consistently praised the large, clean and inviting nature of the rooms, highlighting their modern decor and pleasant atmosphere. Many noted that the rooms are well-equipped with comfortable beds and linens, creating an immaculate and relaxed environment.
The rooms have been described as clean, spacious and elegant, offering ample space for relaxation. The beautifully designed interiors add a touch of luxury with particular admiration for the luxurious bathtubs and dream-like bathrooms. Guests appreciated the cleanliness and maintenance of the rooms, stating that they were well-kept and the atmosphere was warm and cozy.
Despite a few mentions of minor maintenance issues, like air conditioning and the size of the mini refrigerators, the overall consensus is highly positive. There were occasional complaints about the room sizes not meeting expectations and some rooms lacking views or balconies. Additionally, the mini-refrigerators in some rooms appeared small to a few guests.
Also acknowledged were the efforts and resources invested in the decor and functionality, providing an enjoyable stay. Special occasions were made even more memorable with excellent room views and thoughtful touches. Generally, the hotel's rooms received high marks for their cleanliness, spaciousness and comfort, making it a desirable choice for visitors seeking elegance and luxury during their stay.
Guests have varied experiences with the beds at 'Orient by Isrotel Exclusive,' but the majority of the feedback is positive. Most reviewers highlight the beds as very comfortable with several describing them as excellent, cozy and even the best part of the hotel experience. Phrases such as comfortable bed, very comfortable bed and most comfortable bed frequently appear, indicating a consistent level of satisfaction for many guests.
However, there are some critiques. A few guests mentioned that the beds could use better maintenance and some found the pillows to be thin or uncomfortable, affecting their sleep quality. Complaints also included beds being either too big or too small, as well as instances of beds being uncomfortable or even causing neck pain due to certain types of pillows.
Specific concerns included issues with bed cleanliness, such as dusty or hairy sheets and in some cases, mentions of an uncomfortable third bed or double mattresses comprised of three smaller ones. Despite these drawbacks, the overall sentiment is that the beds at the Orient by Isrotel Exclusive generally provide a good night's sleep with spacious and comfortable options available, especially the king-size beds that have been particularly praised.
The reviews highlight the exceptional cleanliness of 'Orient by Isrotel Exclusive', frequently described as very clean, modern and elegant. Guests repeatedly mention the hotel as spotless, tidy and well-maintained. The rooms are praised for their impeccable cleanliness, beautiful design and luxurious comfort with many noting the clean and inviting atmosphere throughout the property.
Housekeeping services are generally noted to be good, ensuring that rooms and common facilities are kept in top condition. Despite a few isolated complaints about specific issues like dusty windows, rough room cleaning or occasionally overlooked areas, the overall cleanliness standard is perceived to be high and satisfactory.
Additionally, the staff is described as friendly and helpful, contributing positively to the overall experience. The hotel’s location also adds to its appeal, making it a clean, modern and inviting place for guests to stay.
At Orient by Isrotel Exclusive, the staff has earned varied feedback from guests with many highlighting their positive experiences. The team is often praised for being extremely friendly, helpful and professional, delivering excellent service with a courteous and respectful attitude. Guests appreciate the prompt and attentive response to their needs, noting that the staff contributes significantly to creating a pleasant atmosphere throughout the hotel. The reception team and management, in particular, have been singled out for their warmth and willingness to assist, ensuring a seamless check-in and overall stay.
Service at the hotel is frequently described as top-notch and exceptional with staff making considerable efforts to accommodate guest requests. The dining and waitstaff, along with the lifeguards, are recognized for their pleasant demeanor and attentive service. Management's involvement in maintaining a high standard of customer care further enhances the guest experience.
However, not all reviews are uniformly positive. Some guests have encountered instances of unprofessionalism and less-than-attentive service, especially during busy breakfast hours and at the check-in desk. Despite these occasional criticisms, the overall impression is that of a dedicated and friendly team committed to providing a high-quality service at Orient by Isrotel Exclusive.
Visitors to Orient by Isrotel Exclusive have generally praised the hotel's Wi-Fi. Reports indicate reliable and quick internet access with good signal availability throughout the public areas and consistent connectivity in the rooms. Guests appreciated the free Wi-Fi in the lobby as well. Despite occasional minor issues such as the absence of USB outlets and no hairdryer without request, the overall feedback highlights robust Wi-Fi performance as one of the contributing factors to a pleasant stay.
Visitors to Orient by Isrotel Exclusive generally found the spa to be a highlight of their stay, describing it as excellent, amazing and even the best. Many reviewers praised the quality of the spa treatments and the professionalism of the massage therapists, noting that they came promptly and provided an excellent experience. The spa facilities, including top-notch hammam and saunas, were frequently mentioned as impressive and pampering.
Despite these positives, some guests noted a lack of welcoming attitude and professionalism from the spa staff and there were a few mentions of the spa being small with a limited number of facilities. Some key amenities, such as hot tubs in the indoor or outdoor pools, were reportedly missing. A few visitors also experienced challenges with booking appointments and found certain staff under pressure, rushing through services.
The overall sentiment about the spa was strongly positive with many appreciating its peaceful ambiance and excellent services, making it a favorite aspect of the hotel. However, for those seeking extensive facilities or superior staff service, there were occasional disappointments. The spa remains a serene and enjoyable retreat for most guests, contributing significantly to the hotel's appeal.
The gym at Orient by Isrotel Exclusive consistently receives high praise from guests. Many highlight the gym as great and well-equipped, noting its high standard and careful maintenance. The gym, described as having a well-designed layout, is available 24/7, allowing guests to fit in a workout whenever it suits their schedule. While some did mention that the music in the gym can be quite loud and the space is on the smaller side, the overall sentiment remains positive with many appreciating the quality and availability of equipment. The fitness center is recognized for its compatibility with different workout routines and enjoys a reputation for being a top-notch facility within the hotel.
The rooftop pool at 'Orient by Isrotel Exclusive' is frequently praised for its stunning design and sensational views, making it a standout feature of the hotel. Guests often remark about the breathtaking view of Jerusalem visible from the pool, contributing to its exceptional appeal. The pool's cleanliness and well-maintained condition are additional pluses, adding to the overall enjoyable swimming experience. The indoor pool, while smaller, is decent and heated, providing a pleasant alternative.
Families with children appreciate that small children are allowed in the rooftop pool, enhancing its family-friendly atmosphere. However, some guests note that the rooftop pool can become crowded, making it hard to find seating and reducing the available space in the bar area. There are also comments about the rooftop pool being unheated at times, which might be less pleasant for some visitors.
The hotel's expansive pool options include a large indoor pool, a heated pool and a deep pool, all of which receive high praise for their size and quality. The spa pool, particularly the rooftop pool, is highlighted as especially perfect for relaxation. Despite occasional mentions of slow service and crowded conditions, the overall consensus points toward a luxurious and enjoyable pool experience. The stunning aesthetics and comprehensive pool facilities at the hotel offer guests a memorable and revitalizing stay.
At 'Orient by Isrotel Exclusive', guests have shared various perspectives on the parking situation. While the parking facilities are generally clean and convenient with a useful parking map that helps guests navigate their way around, the overall sentiment leans towards concerns over cost and availability. The hotel charges a daily fee of 60 shekels for parking, which many guests find quite high and sometimes inconvenient, especially since this fee must be paid each time upon re-entry. Additionally, parking slots are described as narrow and there have been instances where parking wasn't available despite the additional charge. Some reviews also note that the parking lot serves as a main path to nearby street restaurants, which adds to the congestion. However, for those not keen on paying the hotel parking fees, nearby city parking options are available, though they also incur costs. Overall, while the parking at the hotel is functional, it is deemed expensive and not always user-friendly.
Orient by Isrotel Exclusive offers a welcoming environment for families, ensuring a great time for all members. Multiple reviews highlight the family-friendly atmosphere with special mentions of family-size rooms and dedicated family areas. The presence of many children and family activities contributes to the vibrant and lively atmosphere. Specific amenities such as a kid pool and various child-friendly facilities are designed to cater to younger guests, making it a popular choice among families. Room cleaning services are provided multiple times a day, ensuring a clean and comfortable stay for all visitors. Although the environment can sometimes be noisy with children's screams, the overall experience for families remains positive and fulfilling.
Orient by Isrotel Exclusive in Jerusalem has garnered a variety of impressions regarding its five-star rating, facilities and services. The hotel is frequently praised as a magnificent establishment with many guests rating it as a high-end or luxury stay. Reviewers consistently mention the well-maintained facilities and the personalized service, both of which align with the standards expected from a five-star hotel. The hotel's beauty and boutique-styled environment contribute to its appeal, making it worthy of its high status.
Guests often describe the hotel as one of the best they've visited with a breakfast that stands out as the best in Jerusalem, enhancing the overall experience. Many appreciate its consistent high standard and luxurious atmosphere, which make it a compelling choice for a repeat visit.
However, there are some mixed reviews regarding the five-star experience. While some guests feel the hotel truly lives up to its five-star designation, others feel it falls short in certain areas, such as spaciousness and overall ambiance. Despite these critiques, the overall sentiment remains positive, emphasizing the hotel's standing as a beautiful and high-level destination in Jerusalem.
Orient by Isrotel Exclusive presents itself as a fitting destination for business travelers, offering a range of facilities tailored to convenience and productivity. The hotel stands out with its business-friendly environment that includes well-equipped meeting rooms and purpose-designed workspaces, making it suitable for hosting business meetings and corporate events. Guests have noted that the facilities available are ideal for business trips, contributing to a productive stay. The space is described as very inviting, enhancing the overall experience for work-related visits. However, potential visitors should be aware that the business lounge was reported as closed during some stays and large conferences can result in a congested and noisy lobby area throughout the day. Despite these occasional drawbacks, Orient by Isrotel Exclusive remains a solid choice for business needs.
The Orient by Isrotel Exclusive offers a notable feature in the form of its rooftop pool, which has received positive mentions for its appealing ambiance and enjoyable experience. The outdoor pools, especially the rooftop one, are a significant highlight and frequently praised by guests. Many have delighted in the availability of hot dishes near the outdoor pool, adding convenience to their poolside relaxation. While some noise from other guests near the outdoor pool was noted, the overall experience remains positive. A minor issue of pool cleaning was mentioned, but it does not overshadow the generally favorable reception of the pools. The rooftop pool stands out as a particularly great spot for fun and relaxation.
The indoor pool at 'Orient by Isrotel Exclusive' is consistently described as clean and calm, offering a pleasant and serene environment for guests. It is also notably large, providing ample space for swimming and relaxation. Several reviews highlight that the indoor pool is heated, adding to the comfort of the experience, although there are a few mentions of the pool being cold at times. Additionally, there are suggestions for the inclusion of a hot tub to further enhance the experience. The indoor pool remains a positive feature of the hotel, despite a few notes for potential improvements.
Orient by Isrotel Exclusive offers a high-end experience for its guests, marked by its luxurious atmosphere and upscale amenities. Visitors consistently highlight the hotel’s grandeur, noting its beautiful and spacious rooms, high-quality facilities and impeccable cleanliness. The dining experience at the hotel is frequently praised with specific mentions of the luxurious breakfast buffet and a spacious, luxurious dining room.
The hotel itself exudes luxury on every floor, ensuring that guests feel the premium quality throughout their stay. Many reviews emphasize the comfort and extravagance of the accommodations, often describing the rooms as both luxurious and comforting. Additionally, the hotel’s overall atmosphere is described as opulent and welcoming, maintaining a high standard of service and environment.
Guests appreciative of refined luxury and high-quality services will find the Orient by Isrotel Exclusive to be a beautiful, stunning and luxurious retreat. Despite some noting the high cost, many feel the experience justifies the expense, proving its status as a top-tier, premium destination.
Orient by Isrotel Exclusive offers an idyllic setting for a romantic getaway. It is described as perfect for honeymooners and couples celebrating special occasions like wedding anniversaries. The hotel is praised for its romantic, serene and peaceful atmosphere, making it ideal for a rejuvenating escape. Guests appreciate the luxurious environment, noting that the ambiance contributes significantly to their overall experience. Despite the high cost, many find it worthwhile, citing the luxury of the pool and overall top-tier relaxation. However, some guests mentioned issues with privacy and disturbances from groups such as bachelorette parties. Overall, for couples seeking a romantic and luxurious retreat, this hotel is highly recommended.
Location Show Map
Location
Guests find the hotel's placement ideal for exploring key landmarks with many attractions within walking distance or a short taxi ride away. For instance, the Old City and Jaffa Gate can be reached on foot in about 20 minutes, while Mamilla Mall is approximately 15 minutes away. The train station complex, offering numerous dining and leisure activities, is also conveniently close.
The serene and central location provides a perfect balance, making the hotel an excellent base for tourists. The quiet surroundings do not compromise accessibility, as there are bus stops nearby, facilitating easy travel to other parts of the city. Additionally, guests appreciate the breathtaking views the hotel offers, especially from the rooftop pool, which provides a 360-degree panorama of Jerusalem.
The central, yet slightly secluded, setting ensures a peaceful stay while remaining closely connected to the vibrant city life. In summary, Orient by Isrotel Exclusive’s location combines historical beauty, convenience and accessibility, making it a standout choice for visitors to Jerusalem.
Breakfast
However, not all feedback is entirely positive. Some guests found the breakfast service crowded and slow, particularly on weekends and a few remarked that the breakfast was not as diverse as expected. Despite this, the overall sentiment leans heavily towards a highly enjoyable and indulgent breakfast experience, making it one of the highlights of staying at the hotel.
Guests also appreciate the clean and tidy environment, exceptional service and the hotel's accommodating and professional staff, all contributing to a delightful start to their day.
Dinner
However, there were several criticisms, especially regarding the variety and quality of the dinners. Many guests felt that the food did not justify the high prices with notable mentions of a lack of variety, especially for vegetarian and gluten-free options. The dining experiences on the main floor and at the bar were often described as poor and noisy, needing significant improvement. Issues with the dining room’s service and cleanliness were also pointed out, detracting from the overall dining experience.
While breakfast generally received praise for its taste, the high cost was a recurring concern. Guests felt that the dinners were often not included in the room price and additional charges for beverages were seen as excessive. Overall, while some culinary experiences at 'Orient by Isrotel Exclusive' were exceptional, there is a clear need for better consistency and offering a wider variety to meet guest expectations.
Rooms
The rooms have been described as clean, spacious and elegant, offering ample space for relaxation. The beautifully designed interiors add a touch of luxury with particular admiration for the luxurious bathtubs and dream-like bathrooms. Guests appreciated the cleanliness and maintenance of the rooms, stating that they were well-kept and the atmosphere was warm and cozy.
Despite a few mentions of minor maintenance issues, like air conditioning and the size of the mini refrigerators, the overall consensus is highly positive. There were occasional complaints about the room sizes not meeting expectations and some rooms lacking views or balconies. Additionally, the mini-refrigerators in some rooms appeared small to a few guests.
Also acknowledged were the efforts and resources invested in the decor and functionality, providing an enjoyable stay. Special occasions were made even more memorable with excellent room views and thoughtful touches. Generally, the hotel's rooms received high marks for their cleanliness, spaciousness and comfort, making it a desirable choice for visitors seeking elegance and luxury during their stay.
Beds
However, there are some critiques. A few guests mentioned that the beds could use better maintenance and some found the pillows to be thin or uncomfortable, affecting their sleep quality. Complaints also included beds being either too big or too small, as well as instances of beds being uncomfortable or even causing neck pain due to certain types of pillows.
Specific concerns included issues with bed cleanliness, such as dusty or hairy sheets and in some cases, mentions of an uncomfortable third bed or double mattresses comprised of three smaller ones. Despite these drawbacks, the overall sentiment is that the beds at the Orient by Isrotel Exclusive generally provide a good night's sleep with spacious and comfortable options available, especially the king-size beds that have been particularly praised.
Cleanliness
Housekeeping services are generally noted to be good, ensuring that rooms and common facilities are kept in top condition. Despite a few isolated complaints about specific issues like dusty windows, rough room cleaning or occasionally overlooked areas, the overall cleanliness standard is perceived to be high and satisfactory.
Additionally, the staff is described as friendly and helpful, contributing positively to the overall experience. The hotel’s location also adds to its appeal, making it a clean, modern and inviting place for guests to stay.
Staff
Service at the hotel is frequently described as top-notch and exceptional with staff making considerable efforts to accommodate guest requests. The dining and waitstaff, along with the lifeguards, are recognized for their pleasant demeanor and attentive service. Management's involvement in maintaining a high standard of customer care further enhances the guest experience.
However, not all reviews are uniformly positive. Some guests have encountered instances of unprofessionalism and less-than-attentive service, especially during busy breakfast hours and at the check-in desk. Despite these occasional criticisms, the overall impression is that of a dedicated and friendly team committed to providing a high-quality service at Orient by Isrotel Exclusive.
Wi-Fi
Spa
Despite these positives, some guests noted a lack of welcoming attitude and professionalism from the spa staff and there were a few mentions of the spa being small with a limited number of facilities. Some key amenities, such as hot tubs in the indoor or outdoor pools, were reportedly missing. A few visitors also experienced challenges with booking appointments and found certain staff under pressure, rushing through services.
The overall sentiment about the spa was strongly positive with many appreciating its peaceful ambiance and excellent services, making it a favorite aspect of the hotel. However, for those seeking extensive facilities or superior staff service, there were occasional disappointments. The spa remains a serene and enjoyable retreat for most guests, contributing significantly to the hotel's appeal.
Gym
Pool
Families with children appreciate that small children are allowed in the rooftop pool, enhancing its family-friendly atmosphere. However, some guests note that the rooftop pool can become crowded, making it hard to find seating and reducing the available space in the bar area. There are also comments about the rooftop pool being unheated at times, which might be less pleasant for some visitors.
The hotel's expansive pool options include a large indoor pool, a heated pool and a deep pool, all of which receive high praise for their size and quality. The spa pool, particularly the rooftop pool, is highlighted as especially perfect for relaxation. Despite occasional mentions of slow service and crowded conditions, the overall consensus points toward a luxurious and enjoyable pool experience. The stunning aesthetics and comprehensive pool facilities at the hotel offer guests a memorable and revitalizing stay.
Parking
Family
5 Star
Guests often describe the hotel as one of the best they've visited with a breakfast that stands out as the best in Jerusalem, enhancing the overall experience. Many appreciate its consistent high standard and luxurious atmosphere, which make it a compelling choice for a repeat visit.
However, there are some mixed reviews regarding the five-star experience. While some guests feel the hotel truly lives up to its five-star designation, others feel it falls short in certain areas, such as spaciousness and overall ambiance. Despite these critiques, the overall sentiment remains positive, emphasizing the hotel's standing as a beautiful and high-level destination in Jerusalem.
Business
Outdoor Pool
Indoor Pool
Luxury
The hotel itself exudes luxury on every floor, ensuring that guests feel the premium quality throughout their stay. Many reviews emphasize the comfort and extravagance of the accommodations, often describing the rooms as both luxurious and comforting. Additionally, the hotel’s overall atmosphere is described as opulent and welcoming, maintaining a high standard of service and environment.
Guests appreciative of refined luxury and high-quality services will find the Orient by Isrotel Exclusive to be a beautiful, stunning and luxurious retreat. Despite some noting the high cost, many feel the experience justifies the expense, proving its status as a top-tier, premium destination.
Romantic
Yes, Orient by Isrotel Exclusive has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Orient by Isrotel Exclusive.
No, Orient by Isrotel Exclusive doesn't allow dogs.
Yes, parking facilities are available at Orient by Isrotel Exclusive.
Yes, Orient by Isrotel Exclusive has a gym.
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