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Summary of reviewsJerusalem Inn by Smart Hotels is highly commended for its excellent location, making it a prime choice for travelers aiming to explore Jerusalem's dynamic landscapes. Its proximity to the historic Old City and Mahane Yehuda market, combined with easy access to public transport, shops, bars and restaurants, provides guests with a central yet tranquil base. This advantageous setting on a quiet pedestrian street is often highlighted as offering great value for money, enhancing the overall appeal.
Breakfast at the hotel receives mixed reviews; while some guests find the walk to the sister hotel for breakfast inconvenient, many others praise the wide variety and high quality of the buffet, describing it as delicious and well worth the short walk. The breakfast's abundant selection ensures that it caters to diverse preferences, contributing positively to guests' experience.
The rooms at Jerusalem Inn are generally described as clean, comfortable and, in some cases, newly renovated. The large beds are often noted for their comfort, facilitating a good night’s sleep. Despite the overall tidy environment and cozy décor, some guests mention issues such as small room size, outdated carpets and inconsistent bathroom quality. Nighttime noise from nearby nightlife can also be a concern for light sleepers.
Cleanliness reviews are mixed with many guests appreciating the hotel's well-maintained environment, spotless linens and good amenities. However, issues like dirty balconies and carpets, stained cups and poor maintenance in some areas reveal room for improvement in standard cleaning practices.
The staff at Jerusalem Inn receive significant praise for their friendliness, attentiveness and helpfulness. The reception team, in particular, is lauded for their accommodating nature and effective communication, enhancing guests' overall experience. Occasional reports of staff unavailability do arise, but the general sentiment remains highly positive regarding the service provided.
Wi-Fi experiences vary with some guests experiencing strong, reliable connections, while others report weak signals and intermittent connectivity issues. This suggests occasional inconsistency in the internet service.
For those interested in nightlife, the hotel's location is ideal. It's surrounded by lively bars and clubs, making it perfect for night owls. However, the energetic nightlife occasionally leads to noise disturbances, which can impact the tranquility of some stays.
Overall, Jerusalem Inn by Smart Hotels offers a combination of excellent location, comfortable accommodations and commendable staff service. While some areas like room size, cleanliness and Wi-Fi consistency need attention, the hotel remains a favored choice for those visiting Jerusalem. Show more
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Categories
Boutique-style Hotel
Mentioned in lists of boutique hotels, suggesting it offers a level of style, comfort, and potentially more personalized service that aligns with the boutique hotel concept.
Hotel near Nightlife Spots
Located on Horkanos Street, this hotel is near the City Center, offering access to nearby bars and restaurants. Its central location allows for easy exploration of the surrounding nightlife.
Hotel with Free Wi-Fi
Jerusalem Inn by Smart Hotels offers free Wi-Fi. It is designed to provide a comfortable and connected experience.
Room Types
Guest Reviews
7.1
Good
Location
Jerusalem Inn by Smart Hotels receives high praise for its prime location, which proves ideal for exploring the vibrant city of Jerusalem. Guests consistently highlight that the hotel is centrally situated, making it convenient for walking to both the historic Old City and the bustling Mahane Yehuda market. Positioned near Jaffa Street, the hotel offers quick access to public transport, shops, bars and restaurants, enhancing the overall experience for visitors. The neighborhood is noted as being modern and somewhat quiet despite its centrality, offering a comfortable retreat after a day of exploration. Additionally, the location balances proximity to attractions with tranquility, situated on a quiet pedestrian street. The combination of an excellent location and good value for money appears to make Jerusalem Inn a favored choice among travelers.
Breakfast
Guests staying at Jerusalem Inn by Smart Hotels have had mixed experiences regarding breakfast. While some found the arrangement inconvenient with breakfast being served at a sister hotel a short walk away, others praised the variety and quality of the food. Many guests were impressed by the abundant selection and excellent taste of the dishes offered at the nearby hotel. Comments highlight that the breakfast was delicious with a huge buffet catering to various preferences, making it worth the walk. Despite occasional mentions of disappointment or confusion about the availability of breakfast, the overall sentiment leans positively towards the impressive and high-quality breakfast provided at the affiliated location.
Rooms
Jerusalem Inn by Smart Hotels offers a mix of experiences when it comes to the rooms. On the positive side, many guests noted that their rooms were clean and comfortable with several describing the décor as fine and the large double beds as particularly cozy. Some rooms were praised for being spacious, well-equipped and even newly renovated, contributing to a pleasant stay.
However, there were also consistent comments about the small size of the rooms with some finding them not very practical. In terms of cleanliness, while many reviews appreciated the overall tidy environment, others mentioned issues such as dirty balconies, outdated carpets with strong smells and linens that were not well-arranged.
Bathrooms seemed to vary significantly in quality: some guests found them clean, whereas others experienced problems like flooding showers and tiny sinks. Nighttime noise from the street was another concern for some guests.
In summary, while the hotel offers cozy, clean and sometimes spacious rooms, there are inconsistencies in room size, cleanliness and functionality that guests should be aware of.
Beds
The feedback on the beds at Jerusalem Inn by Smart Hotels is generally positive. Numerous reviews highlight the comfort of the beds with several guests describing them as very comfortable, cozy and even great. Such positive remarks suggest that a good night’s sleep is feasible here. However, a few reviews point out issues like beds being too short or uncomfortable, indicating some variability in the experience. Despite this, the overall sentiment leans more towards satisfaction with the bedding. Additionally, guests appreciate the comfortable accommodations and the rooms were frequently noted as clean and tidy, adding to the positive assessment of the overall stay.
Cleanliness
Jerusalem Inn by Smart Hotels has received mixed feedback regarding its cleanliness. Many guests praised the hotel for its clean organized and modern rooms, which come equipped with good amenities. The linen and towels are often noted as spotless and some found the overall cleanliness of the hotel to be commendable. Positive mentions highlight that the cleaning personnel did a nice job and the hotel itself was described as very clean and well-maintained.
However, there are several areas where guests feel the cleanliness fell short. Issues such as dirty carpets, wet bathroom floors and stained cups were noted, detracting from the overall experience. Multiple reviews mentioned that certain parts of the hotel, including the lobby and bathrooms, were not up to standard. Some specific complaints point to poor maintenance, such as limescale build-up on faucets and dirty bathtubs.
While the hotel's cleanliness is better than what some reviews suggest, there's a consensus that basic maintenance and cleaning practices need significant improvement to meet guest expectations consistently. Overall, while the location and comfort of the rooms are positives, the area of cleanliness requires more attention to ensure a satisfactory stay for all guests.
Staff
The Jerusalem Inn by Smart Hotels has garnered positive feedback from guests, especially regarding its staff's demeanor and helpfulness. Many guests appreciated the friendliness and attentiveness of the staff, noting that they were always willing to help with everything they could. The reception team received particular praise for their accommodating nature and friendliness, offering useful advice and going out of their way to ensure satisfaction.
Comments highlighted the staff's ability to communicate effectively and assist with external arrangements, such as liaising with tour operators. The receptionists, in particular, were described as pleasant, polite and patient in explaining details to the guests. Some guests mentioned very good reception upon arrival and the staff's willingness to think along to solve any issues.
However, there were mentions of occasional staff unavailability with reports of long wait times at reception and periods when there was no receptionist on duty. Despite these hiccups, the predominant sentiment reflected in the reviews is that the staff were generally kind, responsive and extremely helpful, making stays more pleasant overall. The positive impact of the staff's warm and supportive approach clearly stood out, balancing out any occasional lapses in availability or service.
Wi-Fi
The Wi-Fi experience at Jerusalem Inn by Smart Hotels seems to have varied significantly among guests. While some reported that the Wi-Fi was great and had no problems, others experienced weak signals and intermittent connections. A few guests noted that the internet didn't always work and that the Wi-Fi signal was frequently interrupted. In some instances, the connection was broken or didn't work at all. However, there were also mentions that some initial issues with the Wi-Fi were resolved by the evening, suggesting that the service can be inconsistent.
Nightlife
Jerusalem Inn by Smart Hotels boasts an ideal location for those keen on exploring both the historic Old Town and the nearby neighborhoods by foot. Nestled in a vibrant area, it's surrounded by various nightlife options, including lively bars and clubs. The hotel is particularly popular with night owls, as the area remains animated into the early hours. However, the energetic nightlife can also lead to considerable noise with loud music and parties often continuing until well past midnight. Guests have reported disturbances from bars and clubs close to the hotel with noise sometimes stretching as late as 4:30 a.m. on weekends. While parking is conveniently located across the street, visitors should be prepared for a bustling nightlife environment that may affect the quietness of their stay.
No, Jerusalem Inn by Smart Hotels doesn't have any pool.
No, a spa isn't available at Jerusalem Inn by Smart Hotels.
No, Jerusalem Inn by Smart Hotels doesn't allow dogs.
No, parking facilities aren't available at Jerusalem Inn by Smart Hotels.
No, Jerusalem Inn by Smart Hotels doesn't have a gym.