Mercure Jelenia Góra
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Summary of reviewsMercure Jelenia Góra is praised for its serene location, nestled in a quiet neighborhood yet conveniently close to the city center and well-connected to major attractions like the Giant Mountains and Karpacz. Guests appreciate the peaceful surroundings, easy walkability to the old town and the nearby recreational areas and shops. The hotel's location is also beneficial for both car travelers with ample paid parking and those using public transport.
The breakfast service at Mercure Jelenia Góra stands out for its quality and variety. Guests frequently commend the extensive breakfast buffet, which includes fresh, tasty and plentiful options ranging from cold dishes to hot selections, quality bread and a variety of beverages. The coffee is particularly noted for its quality. The friendly, multilingual staff further enhance the breakfast experience with their helpfulness and efficient service.
Dinner receives similar praise for its high-quality food and delicious dishes with options like Prosciuto pizza and burgers being highlighted. Although some find the dinner prices a bit high, the majority appreciate the taste and value. The restaurant’s service is generally friendly and professional, contributing to a positive dining experience.
Rooms at the hotel present a mixed experience. The renovated superior rooms are lauded for their clean, modern design and practical amenities, while the standard rooms, though clean, are often described as small and outdated. Despite some areas needing updates and occasional issues like insufficient lighting, most guests find the rooms clean and suitable for a comfortable stay.
Cleanliness throughout the hotel is highly regarded, from the rooms to common areas like the pool and spa, which are also noted for their cleanliness despite some signs of wear. The daily housekeeping service is efficient, ensuring rooms and facilities are well-maintained.
The staff at Mercure Jelenia Góra are frequently highlighted for their friendliness and professionalism, contributing significantly to positive guest experiences. They are commended for their multilingual abilities and welcoming attitude, ensuring a pleasant stay.
The complimentary Wi-Fi service, while praised for its speed and reliability in some areas, has received mixed feedback due to intermittent connectivity issues in certain parts of the hotel.
The pool is a popular feature, appreciated for its size, cleanliness and consistently warm temperature. Free access to the pool and sauna adds to the hotel’s appeal, despite some occasional issues with outdated equipment.
Parking facilities at the hotel are ample and secure, offering a monitored and guarded space for vehicles, though some guests feel that the extra cost is inconvenient.
For families, Mercure Jelenia Góra is particularly appealing with its child-friendly amenities, including kids' rooms, play areas and a swimming pool. The hotel's proximity to a park and the provision of connected rooms add to its family-friendly features.
Overall, Mercure Jelenia Góra offers a peaceful and accessible location, high-quality dining, clean and comfortable accommodations and exceptional service, making it a highly recommended choice for both leisure and business travelers.
Categories
The breakfast service at Mercure Jelenia Góra stands out for its quality and variety. Guests frequently commend the extensive breakfast buffet, which includes fresh, tasty and plentiful options ranging from cold dishes to hot selections, quality bread and a variety of beverages. The coffee is particularly noted for its quality. The friendly, multilingual staff further enhance the breakfast experience with their helpfulness and efficient service.
Dinner receives similar praise for its high-quality food and delicious dishes with options like Prosciuto pizza and burgers being highlighted. Although some find the dinner prices a bit high, the majority appreciate the taste and value. The restaurant’s service is generally friendly and professional, contributing to a positive dining experience.
Rooms at the hotel present a mixed experience. The renovated superior rooms are lauded for their clean, modern design and practical amenities, while the standard rooms, though clean, are often described as small and outdated. Despite some areas needing updates and occasional issues like insufficient lighting, most guests find the rooms clean and suitable for a comfortable stay.
Cleanliness throughout the hotel is highly regarded, from the rooms to common areas like the pool and spa, which are also noted for their cleanliness despite some signs of wear. The daily housekeeping service is efficient, ensuring rooms and facilities are well-maintained.
The staff at Mercure Jelenia Góra are frequently highlighted for their friendliness and professionalism, contributing significantly to positive guest experiences. They are commended for their multilingual abilities and welcoming attitude, ensuring a pleasant stay.
The complimentary Wi-Fi service, while praised for its speed and reliability in some areas, has received mixed feedback due to intermittent connectivity issues in certain parts of the hotel.
The pool is a popular feature, appreciated for its size, cleanliness and consistently warm temperature. Free access to the pool and sauna adds to the hotel’s appeal, despite some occasional issues with outdated equipment.
Parking facilities at the hotel are ample and secure, offering a monitored and guarded space for vehicles, though some guests feel that the extra cost is inconvenient.
For families, Mercure Jelenia Góra is particularly appealing with its child-friendly amenities, including kids' rooms, play areas and a swimming pool. The hotel's proximity to a park and the provision of connected rooms add to its family-friendly features.
Overall, Mercure Jelenia Góra offers a peaceful and accessible location, high-quality dining, clean and comfortable accommodations and exceptional service, making it a highly recommended choice for both leisure and business travelers.
Family Friendly Hotel
This hotel features a children's playground and a kids' pool, along with an indoor swimming pool that includes a separate section for children. It offers connected rooms for families, provides cribs on request, and has high chairs available in the hotel restaurant. The hotel also provides children's games, toys, and art supplies.
Dog Friendly Hotel
This hotel allows pets of any size with a refundable deposit. It also offers pet-friendly rooms.
Hotel with Swimming Pool
This hotel features a swimming pool and comfortable rooms with balconies. It is conveniently located near the city center and offers amenities suitable for both leisure and business travelers.
Heated Pool Indoor Pool
Business Hotel
This hotel offers 188 rooms, 8 conference rooms, a recreation center, a restaurant, and parking spaces. It's located close to local businesses and offices, making it convenient for business travelers. The hotel also features amenities such as a fitness center and sauna.
Accessible Hotel
This hotel offers entire units that are wheelchair accessible and has increased accessibility features. It also provides a roll-in shower, shower chair, lowered sink, and toilet with grab rails. The hotel is accessible by elevator, with upper floors also accessible by elevator.
Hotel with EV Charging Stations
The hotel provides 2 EV charging stations, compatible with the Elocity and Tauron networks. Charging costs 1.69 PLN per AC session, and parking for charging is free. Charging can be managed via the eMAP Tauron application.
3-Star Hotel
This hotel offers a garden, shared lounge, terrace, and bar. It provides room service, a 24-hour front desk, and free Wi-Fi. Guests appreciate the excellent value for money, comfortable rooms, and available amenities like a fitness center and spa.
Hotel with Indoor Pool
This hotel features an indoor pool, which includes a separate paddling pool for children, alongside sun loungers. This setup caters to both adult relaxation and family-friendly swimming.
Hotel Taking Steps Towards Sustainability
Hotel with Tennis Courts
Hotel with Heated Pool
Guest Reviews
Nestled in a peaceful and quiet neighborhood, Mercure Jelenia Góra boasts a highly favorable location that appeals to many guests. Proximity to the city center is a notable advantage with the old town and market square being reachable on foot within 10-20 minutes. The hotel is not only close to the heart of Jelenia Góra but also offers excellent connectivity to various attractions, making it a convenient starting point for exploring the Giant Mountains, Karpacz, Szklarska Poręba and even parts of the Czech Republic.
Guests appreciate the serene environment of the hotel, which offers a quiet retreat while still being accessible to major roads and transit options. Nearby attractions such as the Karkonoski Museum, the Gate of Time and the local theater are all easily reachable, enhancing the cultural appeal of the location. The hotel is also favorably located near recreational areas, city parks and a variety of shops, including a well-known grocery store.
For those traveling by car, the location is practical with ample large, paid parking facilities. Public transport links are reliable and accessible, making it easy for guests to venture further afield. In summary, the peaceful yet central position of Mercure Jelenia Góra, paired with its excellent accessibility, makes it an attractive choice for both leisure and business travelers.
At Mercure Jelenia Góra, breakfast is consistently praised for its high quality and variety. Guests frequently highlight the extensive selection of dishes available at the breakfast buffet, ensuring there is something to satisfy every palate. The offerings are not only plentiful but also delicious with many reviews noting the freshness and taste of the food. Guests particularly appreciate the constant replenishment of items, ensuring that everything remains available and fresh.
The variety spans from cold dishes and hot options to good quality bread from a local bakery and there is an ample supply of beverages including coffee, tea and juices. The coffee, often mentioned, is noted to be very good and in some cases, delightfully served from an espresso machine.
Service at breakfast is also highly regarded with staff described as friendly, helpful and communicative in multiple languages. This level of hospitality enhances the overall breakfast experience, making it pleasant and enjoyable.
On a few occasions, some guests pointed out that the breakfast, despite being very good, was priced higher than expected and there was a desire for more fruit options. However, these critiques do not overshadow the overwhelmingly positive feedback about the breakfast itself, which many guests describe as excellent or perfect.
Overall, Mercure Jelenia Góra's breakfast service is highly rated with terms like 'divine', 'splendid' and 'excellent' frequently appearing in reviews. It's clear that starting the day with a meal here is a highlight for many visitors.
The dinner experience at Mercure Jelenia Góra receives generally positive feedback from guests, who highlight the restaurant's high-quality and delicious food. Breakfasts stand out for their variety and taste, often presented as a Swedish table with a wide selection to cater to different preferences. The main dishes and desserts are particularly praised with some guests mentioning specific items like the Prosciuto pizza and burgers as standout options.
The cuisine at the restaurant offers good value for money, although a few reviews mention that the prices for dinner dishes can be on the higher side. Despite this, guests frequently find the food tasty with regional beers and typical Polish dishes adding to the dining experience. The evening menu, while described as limited by some, is appreciated for its ability to cater to various tastes.
While most guests recommend the restaurant for its delicious and varied food, there are occasional mentions of the food quality not meeting expectations. However, these are outweighed by positive remarks about the taste and quality of the dishes, which many found to be of a high standard. The friendly service and clean environment of the restaurant further contribute to a generally satisfying dining experience at Mercure Jelenia Góra.
The rooms at Mercure Jelenia Góra present a varied experience for guests with some recently renovated and boasting modern decor, while others still reflect a more dated aesthetic. The renovated superior rooms are particularly highlighted for their cleanliness, modern design and practicality, including amenities like tea and coffee sets, mini fridges and comfortable beds. These rooms offer a pleasant and functional stay, although they could be more spacious.
Standard rooms are generally clean and modest but are often noted as small, outdated and in need of renovation. Several guests mentioned that the pictures of the rooms online did not always match their actual experience with some quarters showing signs of aging and wear. Issues such as mold in the bathroom, outdated furniture and insufficient lighting were reported by a few visitors.
Guests appreciate the cleanliness across most rooms with fresh towels and daily cleaning provided in many cases. However, some have also pointed out minor cleaning oversights and the need for more thorough maintenance in less visible areas. The lack of air conditioning or user-controlled ventilation in many rooms is a common complaint, especially during warmer periods, leading to some discomfort.
Overall, Mercure Jelenia Góra offers a mix of comfortable, clean and modern rooms alongside more dated options that could benefit from updates. The superior rooms, in particular, receive favorable reviews for their decor and amenities, while standard rooms are seen as adequate but unremarkable. Despite some discrepancies and areas for improvement, the hotel's rooms generally provide a satisfactory base for a restful stay.
The beds at Mercure Jelenia Góra largely receive high praise from guests for their comfort and quality. Many visitors describe the beds as very comfortable, super comfortable and even using terms such as fairytale-like to emphasize their satisfaction. The large beds with snug bedding and firm support contribute to a good night's sleep and there are frequent mentions of new mattresses enhancing the sleep experience.
Guests highlight several standout features, including large, high and comfortable beds with new mattresses. The presence of huge pillows per bed also adds to the overall comfort. Even the superior rooms boast highly comfortable beds with one review specifically singling out the full mattress in the double room that stays in place.
However, it's not all perfect, as there are some critiques. A few guests found the mattresses too soft for their taste, described as sunken or commented that the beds needed refreshing or renewing. Beds deemed narrow, low or old were also mentioned and some guests were unhappy with features like single duvets for double beds and the lack of electrical outlets near the beds.
Despite these minor drawbacks, the general consensus is that the beds at Mercure Jelenia Góra provide a very comfortable and enjoyable sleep experience, making the hotel a reliable choice for travelers seeking a restful stay.
The guest reviews for Mercure Jelenia Góra highlight the hotel’s strong commitment to cleanliness, showcasing clean rooms and well-maintained facilities throughout the establishment. The accommodation, including bedrooms and bathrooms, received consistent praise for being very clean with room cleanliness maintained daily and towels replaced regularly. Many guests also appreciated the availability of water, coffee and tea, as well as the practical furnishings and comfortable beds.
The swimming pool and spa area were noted as very clean, though some mentioned that these areas might benefit from renovations. Common areas such as hallways, stairs and elevators were frequently described as spotless, adding to the overall positive impression of the hotel's hygiene.
Several guests pointed out the excellent daily housekeeping services, ensuring that rooms remained clean and comfortable throughout their stay. Despite occasional remarks about dust or areas that needed better cleaning, the overall cleanliness was deemed satisfactory by most reviewers. There were also positive comments about the friendly and helpful staff, contributing to an enjoyable and clean atmosphere.
While some aspects of the hotel show signs of wear and could use updating, guests generally found the cleanliness to be one of the standout features, ensuring a pleasant stay at Mercure Jelenia Góra.
The reviews for Mercure Jelenia Góra highlight the hotel’s staff as a standout feature, renowned for their friendliness and helpfulness. Guests frequently emphasize the professional and accommodating nature of the staff, spanning from the reception to the restaurant and even the cleaning crew. Many guests particularly appreciated the multilingual abilities of the staff, which added to the seamless communication and exceptional service.
Attention to detail, empathy and a welcoming attitude are repeatedly commended, creating a warm and supportive atmosphere whether at the front desk or the dining areas. Specific mentions of “fantastic” service quality and “excellent” treatment underline the team’s dedication to guest satisfaction.
While the majority of the feedback is overwhelmingly positive, there are occasional mentions of missed expectations, such as unimpressive room service and sporadically inattentive check-out staff. Despite these few inconsistencies, the prevailing sentiment is one of gratitude and high regard for the staff's relentless efforts to ensure a pleasant and memorable stay.
In summary, the staff at Mercure Jelenia Góra is instrumental in delivering a positive guest experience, marked by their competence, friendliness and professional service.
Mercure Jelenia Góra offers complimentary Wi-Fi for its guests, available in all areas of the hotel. When it works, the connection is strong and fast, particularly noted as good in rooms on the 4th floor and the hotel's foyer area. However, several guests have experienced intermittent issues, reporting weak signals especially on the third floor and the last rooms on each floor. Some reviews highlighted constant outages and slow or non-functional Wi-Fi with issues occasionally exacerbated during nighttime. The wifi is generally praised when it functions properly, but its unreliability detracts from the overall experience for some visitors. Reception's ability to resolve connectivity issues seems limited, sometimes attributing problems to availability rather than immediate solvable faults. Despite these challenges, when the Wi-Fi is up and running, it is free and efficient, making it useful for general use. Overall, the internet service can vary, ranging from excellent to non-functional depending on the location within the hotel and the time of day.
The pool at Mercure Jelenia Góra receives mixed reviews from guests, but many emphasize its positive qualities. The pool is described as large, clean and consistently heated with a comfortable water temperature that makes it inviting for swimming at any time of day. The modernized facilities and crystal-clear water further enhance the experience. Guests also appreciate the free access to the pool and sauna, making it a great convenience after a long day of mountain hikes. The inclusion of a lifeguard on duty adds an extra layer of safety for families. While some guests noted the pool might not match the online photos and mentioned occasional issues with outdated equipment or ventilation, the overall consensus highlights the pool as a significant asset of the hotel. Despite some areas for improvement, the warm water, ample space and well-maintained condition make the pool a pleasant feature of Mercure Jelenia Góra.
The parking situation at Mercure Jelenia Góra is characterized by its ample availability and security features, although it comes at an extra cost. Guests frequently highlight the large, spacious parking area that offers an abundance of spaces, making it easily accessible and convenient. The parking lot is monitored and guarded, ensuring the safety of vehicles. While some guests appreciated the reasonable daily fee of 25-30 PLN, others found the additional cost to be inconvenient and on the higher side. Some suggested that parking should be included in the room rate to provide better value for money. A valet service is available and well-regarded for its pleasantness. There is also an option for free parking behind the hotel, providing an alternative for those looking to avoid extra charges. Overall, despite the consensus on the extra fees, the parking facilities are considered beneficial for their security, accessibility and ample space.
Mercure Jelenia Góra presents itself as a delightful option for families traveling with children. The hotel is particularly well-suited for those with young ones, evidenced by its availability of child-friendly amenities such as a child-box, high chairs and baby cots. The presence of a fully equipped kids' room, a dedicated play area and a playground ensure that children have a variety of activities to keep them entertained. Board games at the reception, a table tennis table and a swimming pool add to the family-friendly appeal, making sure there's something for everyone to enjoy.
Families will appreciate the convenience of the connected rooms designed with children in mind and the spacious family rooms, which often come equipped with a big bed and the possibility of an extra one. The family-focused amenities extend to comfortable and practical facilities, including well-appointed bathrooms suitable for family use.
The hotel's proximity to a park also provides an extra outdoor space for children to explore, which is an added bonus for those looking to integrate a bit of nature into their stay. Reviews consistently highlight the hotel's clean environment and the professional, helpful staff, adding to the comfort and ease of the visit.
While some reviews noted that the room sizes could be more generous and the breakfast offerings a bit limited by Mercure standards, the overall experience remains positive. Many guests describe their stay as a happy short family trip, underscoring the hotel's ability to support quality family time in a welcoming atmosphere.
Set in a decor reminiscent of the late 90s, Mercure Jelenia Góra provides a quintessential three-star experience. While some guests note that the room quality and facilities feel dated, many highlight the hotel as meeting European standards for its class. Despite some opinions suggesting the three-star standard isn't fully met, several reviews praise its cleanliness and commend the excellent service. Valued for its affordability, many travelers find it to be very good value for money and above the average for a three-star facility. However, there is a consensus that the establishment's vintage charm could use some modern updates to align with today's expectations.
Mercure Jelenia Góra offers a number of features that make it a suitable choice for business travelers. The hotel provides essential amenities such as a work desk, fully equipped meeting rooms and conference facilities, making it a convenient option for hosting business events. The business bar and lounge area are also appreciated by guests, adding an element of relaxation to the stay.
The hotel's location has been noted as favorable for business trips, providing easy access to necessary destinations. Many guests have highlighted the value for money aspect, reinforcing the notion that Mercure Jelenia Góra is a great choice for short business stays or extended trips.
While some feedback points to a lack of specific business details and accessibility issues, the general consensus is that the hotel’s business services are consistent and accurate. The helpful staff further contributes to the hotel’s suitability for business purposes.
Overall, Mercure Jelenia Góra is recommended for business travelers due to its practical facilities and supportive service, ensuring a productive and comfortable stay.
The 'Mercure Jelenia Góra' hotel offers commendable accessibility features for guests with disabilities. The hotel boasts well-maintained common areas and accessible rooms with large bathrooms adapted for the needs of physically disabled individuals. Guests appreciate the clean and comfortable rooms, including beds designed for disabled guests.
The hotel's location is a significant advantage, being well-placed and providing good access to local attractions and the city center. It is easily accessible by car with free parking and an accessible exit. Public transportation options also add to its convenience.
Although the hotel requires some renovations to further enhance accessibility for disabled guests, the overall accessibility remains satisfactory. Indoor areas, including those accessible by elevator, ensure that guests can move around the hotel with ease. Additionally, the fantastic staff contribute greatly to the positive experience of staying at Mercure Jelenia Góra.
The heated pool at Mercure Jelenia Góra has received positive feedback from guests, who frequently highlight its cleanliness and modern features. The water is consistently praised for being comfortably warm, maintained at a pleasant temperature that enhances the swimming experience. Guests appreciate that the saunas are operational throughout the day, adding to the overall wellness offerings at the facility. The pool is described as large with the temperature being soft and pleasant, remaining around 28 degrees Celsius. The indoor heated pool has been noted for its effectiveness in providing a relaxing swim, contributing significantly to the enjoyment of their stay.
Mercure Jelenia Góra offers an indoor pool that generally receives positive feedback from guests. The pool is often described as nice, clean and spacious with the warm water being a standout feature. Guests appreciate the availability of the heated indoor pool and the added benefit of access to saunas. The size is noted to be large enough for swimming and it is considered a strong aspect of the hotel's amenities. However, there are occasional mentions of service issues and instances where the pool water appeared cloudy. Despite these minor drawbacks, the overall impression of the indoor pool at Mercure Jelenia Góra remains favorable, making it a pleasant addition to the guest experience.
Mercure Jelenia Góra is repeatedly highlighted as a dog-friendly hotel, making it a great choice for travelers looking to bring their pets along. Guests appreciated the hassle-free experience with no dog fees and the convenience of being allowed to have their pets in the room. The hotel has good access for pets and even provides treats, enhancing the stay for both pets and owners. It's considered a big plus that pets are welcome here and many visitors recommend the hotel for its great attitude towards dogs. The setting of the hotel also serves as a fantastic starting point for mountain travels, adding further appeal for those planning outdoor adventures with their pets.
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Location
Guests appreciate the serene environment of the hotel, which offers a quiet retreat while still being accessible to major roads and transit options. Nearby attractions such as the Karkonoski Museum, the Gate of Time and the local theater are all easily reachable, enhancing the cultural appeal of the location. The hotel is also favorably located near recreational areas, city parks and a variety of shops, including a well-known grocery store.
For those traveling by car, the location is practical with ample large, paid parking facilities. Public transport links are reliable and accessible, making it easy for guests to venture further afield. In summary, the peaceful yet central position of Mercure Jelenia Góra, paired with its excellent accessibility, makes it an attractive choice for both leisure and business travelers.
Breakfast
The variety spans from cold dishes and hot options to good quality bread from a local bakery and there is an ample supply of beverages including coffee, tea and juices. The coffee, often mentioned, is noted to be very good and in some cases, delightfully served from an espresso machine.
Service at breakfast is also highly regarded with staff described as friendly, helpful and communicative in multiple languages. This level of hospitality enhances the overall breakfast experience, making it pleasant and enjoyable.
On a few occasions, some guests pointed out that the breakfast, despite being very good, was priced higher than expected and there was a desire for more fruit options. However, these critiques do not overshadow the overwhelmingly positive feedback about the breakfast itself, which many guests describe as excellent or perfect.
Overall, Mercure Jelenia Góra's breakfast service is highly rated with terms like 'divine', 'splendid' and 'excellent' frequently appearing in reviews. It's clear that starting the day with a meal here is a highlight for many visitors.
Dinner
The cuisine at the restaurant offers good value for money, although a few reviews mention that the prices for dinner dishes can be on the higher side. Despite this, guests frequently find the food tasty with regional beers and typical Polish dishes adding to the dining experience. The evening menu, while described as limited by some, is appreciated for its ability to cater to various tastes.
While most guests recommend the restaurant for its delicious and varied food, there are occasional mentions of the food quality not meeting expectations. However, these are outweighed by positive remarks about the taste and quality of the dishes, which many found to be of a high standard. The friendly service and clean environment of the restaurant further contribute to a generally satisfying dining experience at Mercure Jelenia Góra.
Rooms
Standard rooms are generally clean and modest but are often noted as small, outdated and in need of renovation. Several guests mentioned that the pictures of the rooms online did not always match their actual experience with some quarters showing signs of aging and wear. Issues such as mold in the bathroom, outdated furniture and insufficient lighting were reported by a few visitors.
Guests appreciate the cleanliness across most rooms with fresh towels and daily cleaning provided in many cases. However, some have also pointed out minor cleaning oversights and the need for more thorough maintenance in less visible areas. The lack of air conditioning or user-controlled ventilation in many rooms is a common complaint, especially during warmer periods, leading to some discomfort.
Overall, Mercure Jelenia Góra offers a mix of comfortable, clean and modern rooms alongside more dated options that could benefit from updates. The superior rooms, in particular, receive favorable reviews for their decor and amenities, while standard rooms are seen as adequate but unremarkable. Despite some discrepancies and areas for improvement, the hotel's rooms generally provide a satisfactory base for a restful stay.
Beds
Guests highlight several standout features, including large, high and comfortable beds with new mattresses. The presence of huge pillows per bed also adds to the overall comfort. Even the superior rooms boast highly comfortable beds with one review specifically singling out the full mattress in the double room that stays in place.
However, it's not all perfect, as there are some critiques. A few guests found the mattresses too soft for their taste, described as sunken or commented that the beds needed refreshing or renewing. Beds deemed narrow, low or old were also mentioned and some guests were unhappy with features like single duvets for double beds and the lack of electrical outlets near the beds.
Despite these minor drawbacks, the general consensus is that the beds at Mercure Jelenia Góra provide a very comfortable and enjoyable sleep experience, making the hotel a reliable choice for travelers seeking a restful stay.
Cleanliness
The swimming pool and spa area were noted as very clean, though some mentioned that these areas might benefit from renovations. Common areas such as hallways, stairs and elevators were frequently described as spotless, adding to the overall positive impression of the hotel's hygiene.
Several guests pointed out the excellent daily housekeeping services, ensuring that rooms remained clean and comfortable throughout their stay. Despite occasional remarks about dust or areas that needed better cleaning, the overall cleanliness was deemed satisfactory by most reviewers. There were also positive comments about the friendly and helpful staff, contributing to an enjoyable and clean atmosphere.
While some aspects of the hotel show signs of wear and could use updating, guests generally found the cleanliness to be one of the standout features, ensuring a pleasant stay at Mercure Jelenia Góra.
Staff
Attention to detail, empathy and a welcoming attitude are repeatedly commended, creating a warm and supportive atmosphere whether at the front desk or the dining areas. Specific mentions of “fantastic” service quality and “excellent” treatment underline the team’s dedication to guest satisfaction.
While the majority of the feedback is overwhelmingly positive, there are occasional mentions of missed expectations, such as unimpressive room service and sporadically inattentive check-out staff. Despite these few inconsistencies, the prevailing sentiment is one of gratitude and high regard for the staff's relentless efforts to ensure a pleasant and memorable stay.
In summary, the staff at Mercure Jelenia Góra is instrumental in delivering a positive guest experience, marked by their competence, friendliness and professional service.
Wi-Fi
Pool
Parking
Family
Families will appreciate the convenience of the connected rooms designed with children in mind and the spacious family rooms, which often come equipped with a big bed and the possibility of an extra one. The family-focused amenities extend to comfortable and practical facilities, including well-appointed bathrooms suitable for family use.
The hotel's proximity to a park also provides an extra outdoor space for children to explore, which is an added bonus for those looking to integrate a bit of nature into their stay. Reviews consistently highlight the hotel's clean environment and the professional, helpful staff, adding to the comfort and ease of the visit.
While some reviews noted that the room sizes could be more generous and the breakfast offerings a bit limited by Mercure standards, the overall experience remains positive. Many guests describe their stay as a happy short family trip, underscoring the hotel's ability to support quality family time in a welcoming atmosphere.
3 Star
Business
The hotel's location has been noted as favorable for business trips, providing easy access to necessary destinations. Many guests have highlighted the value for money aspect, reinforcing the notion that Mercure Jelenia Góra is a great choice for short business stays or extended trips.
While some feedback points to a lack of specific business details and accessibility issues, the general consensus is that the hotel’s business services are consistent and accurate. The helpful staff further contributes to the hotel’s suitability for business purposes.
Overall, Mercure Jelenia Góra is recommended for business travelers due to its practical facilities and supportive service, ensuring a productive and comfortable stay.
Accessible
The hotel's location is a significant advantage, being well-placed and providing good access to local attractions and the city center. It is easily accessible by car with free parking and an accessible exit. Public transportation options also add to its convenience.
Although the hotel requires some renovations to further enhance accessibility for disabled guests, the overall accessibility remains satisfactory. Indoor areas, including those accessible by elevator, ensure that guests can move around the hotel with ease. Additionally, the fantastic staff contribute greatly to the positive experience of staying at Mercure Jelenia Góra.
Heated Pool
Indoor Pool
Dog Friendly
Yes, Mercure Jelenia Góra has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Jelenia Góra.
Yes, Mercure Jelenia Góra welcomes dogs.
No, parking facilities aren't available at Mercure Jelenia Góra.
No, Mercure Jelenia Góra doesn't have a gym.
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