Grand Hyatt Jeju
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Summary of reviewsGrand Hyatt Jeju, situated in the heart of Jeju City, offers an exceptional location with easy access to Jeju Airport and a plethora of nearby amenities. The hotel's prime position not only provides convenience but also stunning island views from its tallest building in Jeju. The centrality facilitates easy exploration of local attractions, while the hotel itself boasts excellent facilities including swimming pools and dining options.
The breakfast experience is mainly praised for its diverse and extensive offerings across multiple restaurants with guests enjoying delicious selections such as fresh-pressed Jeju orange juice. Minor critiques include calls for more diversity and the cost perceived as high by some, yet the overall sentiment is positive, noting the buffet as particularly excellent among 5-star hotels.
Dining at Grand Hyatt Jeju also receives commendations, especially for restaurants like Pocha, Grand Kitchen and Noknamu. Guests appreciate the variety and quality of food with specific items like spicy cold noodles and room service options being highlighted. Although high prices and some inconsistency in food quality were noted, the general dining experience is well-regarded.
Rooms are a highlight, frequently described as spacious, modern and luxurious with excellent views, cleanliness and amenities. Despite minor issues such as room temperature and occasional maintenance needs, the overall response remains very favorable.
Cleanliness is another strong point with meticulous housekeeping and well-maintained facilities receiving praise. Some guests did note areas for improvement, particularly in common areas, but the clean and inviting environment enhances the stay experience.
The hotel's staff are highly praised for their friendliness and helpfulness, contributing significantly to the pleasant atmosphere of the hotel. While there were occasional comments on less satisfactory service, overall, the warmth and professionalism of the staff are appreciated.
Free WiFi is robust, offering fast and reliable internet throughout the hotel, enhancing connectivity for guests. Some issues with Chromecast were reported, but generally, the internet facilities are well-regarded.
The spa and gym facilities are also major draws, offering luxurious and well-equipped environments for relaxation and fitness. The spa features Korean style saunas and hot jacuzzis, well-received by guests despite additional charges. The well-equipped fitness center is appreciated for its modern facilities and comprehensive range of equipment.
The pool areas, both indoor and outdoor, are complimented for their warmth, stunning views and family-friendly atmospheres. While there are some concerns about overcrowding and noise, the pools are mostly praised for their enjoyable and relaxing environments.
Parking services are generally positive with ample and convenient options including EV charging stations. Some logistical issues such as limited registration duration were noted, but overall, parking is seen as spacious and accessible.
In summary, Grand Hyatt Jeju impresses with its prime location, luxurious amenities, excellent service and a range of dining, leisure and wellness facilities, making it a top choice for travelers seeking comfort and convenience in Jeju City.
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The breakfast experience is mainly praised for its diverse and extensive offerings across multiple restaurants with guests enjoying delicious selections such as fresh-pressed Jeju orange juice. Minor critiques include calls for more diversity and the cost perceived as high by some, yet the overall sentiment is positive, noting the buffet as particularly excellent among 5-star hotels.
Dining at Grand Hyatt Jeju also receives commendations, especially for restaurants like Pocha, Grand Kitchen and Noknamu. Guests appreciate the variety and quality of food with specific items like spicy cold noodles and room service options being highlighted. Although high prices and some inconsistency in food quality were noted, the general dining experience is well-regarded.
Rooms are a highlight, frequently described as spacious, modern and luxurious with excellent views, cleanliness and amenities. Despite minor issues such as room temperature and occasional maintenance needs, the overall response remains very favorable.
Cleanliness is another strong point with meticulous housekeeping and well-maintained facilities receiving praise. Some guests did note areas for improvement, particularly in common areas, but the clean and inviting environment enhances the stay experience.
The hotel's staff are highly praised for their friendliness and helpfulness, contributing significantly to the pleasant atmosphere of the hotel. While there were occasional comments on less satisfactory service, overall, the warmth and professionalism of the staff are appreciated.
Free WiFi is robust, offering fast and reliable internet throughout the hotel, enhancing connectivity for guests. Some issues with Chromecast were reported, but generally, the internet facilities are well-regarded.
The spa and gym facilities are also major draws, offering luxurious and well-equipped environments for relaxation and fitness. The spa features Korean style saunas and hot jacuzzis, well-received by guests despite additional charges. The well-equipped fitness center is appreciated for its modern facilities and comprehensive range of equipment.
The pool areas, both indoor and outdoor, are complimented for their warmth, stunning views and family-friendly atmospheres. While there are some concerns about overcrowding and noise, the pools are mostly praised for their enjoyable and relaxing environments.
Parking services are generally positive with ample and convenient options including EV charging stations. Some logistical issues such as limited registration duration were noted, but overall, parking is seen as spacious and accessible.
In summary, Grand Hyatt Jeju impresses with its prime location, luxurious amenities, excellent service and a range of dining, leisure and wellness facilities, making it a top choice for travelers seeking comfort and convenience in Jeju City.
Luxury Resort
Located in Jeju's tallest skyscraper, Grand Hyatt Jeju offers chic, modern decor and floor-to-ceiling windows with expansive views. It features 14 dining options, indoor and outdoor pools, and a spa.
Resort Taking Steps Towards Sustainability
Recognized as a 'Representative Green MICE Facility,' this hotel encourages the reuse of bed and bath linen to minimize environmental impact. It reduces paper waste by operating menus and program books as electronic documents. All amenity packaging is made from eco-friendly plastic, and toothbrushes are wood-based. The hotel also conserves energy through the installation of front LEDs, solar panels, eco-friendly air filters, and electric vehicle charging stations.
Resort for Honeymoon
This resort offers luxurious accommodations and amenities perfect for a honeymoon, including multiple restaurants, a casino, and spacious rooms. Its central location in Jeju City provides easy access to attractions, while the resort itself offers a high-end, romantic experience.
Resort with Spa
This hotel features two premium spas, the Korean Jjimjil Spa with specialty therapeutic rooms (Red Clay, Salt, Cypress, and Ice) and the Rosebay Spa offering a range of facial and body treatments for a luxurious experience.
Family Friendly Resort
This resort offers a luxurious experience with amenities suitable for families, including a kids' pool and various dining options. It's located in Jeju City, providing convenient access to shopping and tourist areas.
Romantic Resort
Grand Hyatt Jeju offers luxurious rooms and suites with panoramic views of the island. It features a luxurious spa and a rooftop pool, providing a perfect setting for couples. The hotel also offers a range of recreational activities.
Resort with Swimming Pool
The Grand Hyatt Jeju has both indoor and outdoor pools. The outdoor pool is located on the 8th floor with heated water and great views. The indoor pool on the 6th floor, suitable for children, is open until midnight and has a large jacuzzi.
Heated Pool Indoor Pool Outdoor Pool
Resort with Free Wi-Fi
Grand Hyatt Jeju offers luxurious accommodations with free, high-speed Wi-Fi access. The hotel provides comprehensive facilities and services suitable for both business and leisure travelers. Its focus on comfort and connectivity makes it a top choice.
Business Resort
Grand Hyatt Jeju features eight residential-style meeting spaces with customizable catering, audiovisual technology, and professional event planners. It is the largest Grand Hyatt in Asia Pacific, offering 1,600 rooms and suites, and is located in the heart of Jeju City.
Resort with Parking
Grand Hyatt Jeju has a 24-hour automated parking system with five levels of basement parking for up to 1,400 cars, including electric car chargers. Complimentary parking is available for up to six hours. Many guests have praised the ample availability of parking bays, private parking, and free parking.
EV charging stations
Accessible Resort
Grand Hyatt Jeju is committed to providing equal access and opportunity for individuals with disabilities. The hotel features are designed to ensure a seamless experience for all guests. It provides usability throughout the hotel for all guests.
Resort with Gym
This 5-star resort features a fitness center equipped with Technogym equipment, non-motorized treadmills, running machines, cycle machines, weight zones, cardio zones, and stretching zones. Yoga mats and equipment are also available. The fitness center is located on the 6th floor, next to the indoor swimming pool and is open 24 hours.
Resort with EV Charging Stations
Grand Hyatt Jeju offers extensive EV charging facilities with electric car chargers available within their five levels of basement parking. This automated parking system can accommodate up to 1,400 cars.
5-Star Resort
Located in Jeju Dream Tower, this hotel offers luxurious accommodations with floor-to-ceiling windows that provide sea or city views. It features a wide array of dining options, along with an indoor and outdoor pool, and a spa. It's perfect for travelers seeking vibrant energy and endless options.
Resort with Outdoor Pool
This hotel features multiple outdoor pools, including a semi-infinity pool, located on the 8th floor offering impressive views. The outdoor pool area is heated and spacious, with jacuzzis, sunbeds, and a poolside bar for a luxurious experience.
Resort with Indoor Pool
Grand Hyatt Jeju offers a large 25-meter indoor pool located on the 6th floor, which operates until late evening. The facility includes a spacious jacuzzi for relaxation and shallow water areas that are suitable for elementary school children. Complimentary sunbeds, life jackets, and beach towels are provided for guests.
Resort with Heated Pool
Grand Hyatt Jeju offers both indoor and outdoor heated pools. The outdoor infinity pool on the 8th floor provides views and includes hot tubs, cabanas, and sunbeds. The indoor pool on the 6th floor is suitable for children and has a large jacuzzi. Both pools are accessible via a dedicated elevator.
Guest Reviews
Grand Hyatt Jeju boasts an exceptional location in the heart of Jeju City, making it easily accessible and highly convenient for travelers. Its central position near Jeju Airport allows for quick and straightforward travel, whether by taxi or bus, perfect for those needing to catch an early flight or arrive late. The hotel is surrounded by a plethora of amenities, including shops, restaurants and a large mart, adding to its convenience.
Despite being a city hotel, guests are treated to stunning views of the island from its impressive height, making it the tallest building in Jeju. The luxurious accommodations are not only spacious but also provide beautiful vistas, enhancing the overall stay experience.
The centrality of the hotel allows for easy exploration of Jeju City's attractions and dining options within a short walk or drive. However, it’s worth noting that some popular tourist spots outside the city center require a car ride. For those who prefer to stay local, the hotel itself offers excellent facilities, including indoor and outdoor swimming pools and several dining options, ensuring a fulfilling stay without venturing far.
In summary, Grand Hyatt Jeju's prime location, coupled with its luxurious amenities and stunning views, makes it a top choice for anyone planning a trip to Jeju. Whether for a quick business trip or a leisurely vacation, this hotel provides everything needed for a comfortable and convenient stay.
The breakfast experience at Grand Hyatt Jeju receives widespread praise for its extensive and diverse offerings. Guests have enjoyed the brilliant and generous breakfast spread, noting the great selection of delicious options. Many appreciated the variety and quality with different cuisines and multiple restaurants to choose from, ensuring something for every taste. Popular features include the fresh-pressed Jeju orange juice and the ability to switch the breakfast selection to brunch.
However, some guests mentioned areas for improvement, such as the need for more diversity in the breakfast items and a more edgy pub menu. A few found the breakfast to be unappetizing and not up to the 5-star standard. There were comments on the expensive breakfast cost with some feeling it was not value for money.
Despite these minor critiques, the overall sentiment is positive with many guests finding the breakfast very satisfying and complimenting the excellent service. The buffet is often described as tasty, fantastic and the best among 5-star hotels in Jeju. The inclusion of generous portions and the convenience of varied restaurant options on different floors add to the experience.
Grand Hyatt Jeju offers a range of dining experiences that largely receive positive feedback from guests. The Pocha restaurant on the 38th floor stands out with its super good food and cozy atmosphere, making it a popular spot for dinner. Many guests also appreciated the excellence of the 3F Korean restaurant and found the Noknamu restaurant particularly good, highlighting the helpful and smiling staff.
The hotel's Grand Kitchen was especially praised for its good quality food, while the diverse and well-maintained Grand Buffet was noted for delicious and varied options. Cafe 38 also received commendations for its service, which surpassed the steakhouse.
Guests enjoyed the decent selection of food and beverage facilities with plenty of dining options available downstairs. The spicy cold noodles and room service options like Jajangmyeon and other Korean dishes were particularly well-received.
However, several reviews mentioned the high prices of the in-house restaurants, which some found pricy for the quality offered. The Japanese restaurant and pub did not meet expectations and there were a few remarks about the food quality not being up to the Grand Hyatt standard. Despite these concerns, the overall sentiment suggests that the dining experiences, particularly at specific spots like Noknamu, Lounge 38 and the Grand Buffet, were enjoyable and added to the pleasant stay at the Grand Hyatt Jeju.
Guest reviews for the rooms at Grand Hyatt Jeju are overwhelmingly positive, highlighting numerous aspects that cater to comfort and luxury. The rooms are frequently described as spacious with several guests praising the generous room dimensions and layout, which many compare favorably to Las Vegas-style resorts. Modern amenities abound with motion sensor lighting, large televisions and automated curtains enhancing the comfort level.
Views from the rooms are another strong point with many rooms offering spectacular vistas of the city, mountains or sea, complemented by floor-to-ceiling windows that provide plenty of sunlight. Cleanliness is frequently noted with rooms consistently described as spotless and well-maintained.
Further enhancing the guest experience, the rooms are outfitted with luxurious features including two sinks, large bathtubs, separate showers, comfortable recliners and high-quality toiletries. The beds and pillows receive consistent praise for comfort, ensuring a restful stay.
However, a few minor issues were noted, such as room temperatures being too warm for some guests, the occasional broken room phone, limited charging socket types and some instances of room cleanliness not meeting expectations. Despite these minor drawbacks, the overall sentiment remains highly favorable with guests appreciating the spacious, clean and well-equipped rooms that make their stay at Grand Hyatt Jeju both comfortable and memorable.
At 'Grand Hyatt Jeju,' the guest reviews consistently highlight the exceptional comfort of the beds and bedding. Remarks frequently describe the beds as extremely comfortable with many guests sleeping soundly and feeling well-rested. The bedding is often noted to be high-quality, thick, cozy and clean, contributing significantly to the overall sleep experience. Several guests appreciated the spacious and plush beds, which are frequently described as being very soft and incredibly comfortable.
Notably, the hotel's twin rooms offer two double-sized beds, making them roomy and convenient for families or groups. Additionally, the pillows and mattress also receive positive feedback for their comfort. The rooms themselves are described as spacious, clean and comfortable, enhancing the overall accommodation experience.
Despite overwhelmingly positive reviews, a few guests mentioned that the beds may be too soft for some and a couple of reviews noted that the bed and pillows' quality could improve. There was also an isolated comment about the bedding not being changed during a three-day stay. However, these points are relatively rare compared to the frequent praise for the comfort and quality of the beds and bedding at 'Grand Hyatt Jeju.'
The Grand Hyatt Jeju stands out for its generally high standards of cleanliness and comfort. Guests frequently praised the hotel's very clean facilities, super clean rooms and beautiful bathrooms. The rooms, often described as clean and new, are also highlighted for their spaciousness and meticulous design. Many noted the housekeeping's diligence, mentioning spotlessly clean rooms and overall good cleanliness. Visitors felt comfortable and happy with the clean and friendly environment.
However, some reviews pointed out areas for improvement. There were occasional mentions of visible dust, inadequate cleaning in common areas and insufficient cleaning of bathtubs and pool areas. A few guests reported problems with dust and a lack of proper cleaning in specific rooms and corridors, indicating inconsistency in housekeeping standards.
In terms of service, guests often found the staff very helpful and friendly, enhancing their overall experience despite some minor cleanliness issues. While there are areas that could benefit from more attention to detail, the new and well-maintained facilities generally provide a positive stay at this beautiful hotel.
The staff at Grand Hyatt Jeju have garnered high praise for their exceptional service and friendly demeanor. Guests consistently noted the very friendly and welcoming nature of the staff with many highlighting the team's helpfulness and politeness. Specific mentions were made of outstanding service provided by individuals like the concierge team with special recognition going to staff members like James and Ms. Zayla for their excellent customer service.
From check-in to room service, visitors experienced prompt responses and courteous interactions. The housekeeping team was described as meticulous, ensuring rooms were clean and pleasant. The hotel's hospitality staffs were well-regarded for their professionalism and knowledge of the local area, offering helpful advice and assistance.
While most feedback about the staff was positive, some guests did encounter issues during breakfast service, citing occasional rudeness and poor attitude. Additionally, there were isolated instances where staff at the front desk and lounge did not meet the expected levels of friendliness or expertise typical of a luxury hotel.
Overall, despite a few gaps in service, the majority of guests found the staff at Grand Hyatt Jeju to be incredibly kind, attentive and committed to creating a welcoming and pleasant stay for their visitors.
Grand Hyatt Jeju offers a commendable internet experience with free, fast and reliable WiFi available throughout the hotel. Guests consistently praised the strong WiFi signal and secure internet access for their devices. The WiFi speed was noted to be superb and consistent, ensuring seamless connectivity for all online activities. Each room is equipped with a 75-inch TV featuring Chromecast, allowing guests to stream content from their phones and enjoy services like Netflix. However, some guests reported occasional issues with the Chromecast connection, particularly with YouTube and Netflix not functioning optimally on the TV. Overall, the internet facilities at Grand Hyatt Jeju are modern, efficient and cater well to the digital needs of travelers.
Grand Hyatt Jeju offers an extensive range of spa services that have left many guests thoroughly impressed. The Korean style sauna and integrated spa facilities, often referred to as a "jjimjilbang," are particularly loved by visitors. Guests frequently praise the luxury spa amenities, including hot spring pools and several hot jacuzzis, noting the relaxation and tranquility they experienced. The holistic wellness center and the comprehensive spa treatments, especially massages, have been highlighted as wonderful and excellent.
The hotel's spa and sauna facilities are well-equipped and contribute to the high-quality environment, often described as relaxing and luxurious. Guests appreciated the excellent scenery and well-maintained facilities, which also include a casino. The staff's kindness further enhances the overall experience with some guests mentioning delightful gestures like receiving macarons and letters.
However, it's worth noting that the spa and sauna services come at an additional charge, which some guests felt should have been included given the hotel's price range. Despite this, the overwhelmingly positive feedback suggests that the spa at Grand Hyatt Jeju provides a high level of satisfaction and luxury, making it a worthwhile experience for those seeking relaxation and wellness during their stay.
The Grand Hyatt Jeju boasts a top-tier fitness center that receives high praise from its visitors. The gym is described as well-equipped and modern, offering a comprehensive range of exercise facilities. Guests appreciate its diverse workout options, including access to personal trainers. The gym’s atmosphere is both spacious and pleasant, contributing to its fantastic reputation. Moreover, the clean and newly renovated space adds to the overall positive experience. Access to the pool and fitness center is unlimited with well-being facilities that further enhance the stay. Overall, the wellness and fitness center at the Grand Hyatt Jeju stands out as a highlight for those looking to maintain their fitness routine while traveling.
The Grand Hyatt Jeju offers an array of pool facilities, both indoors and outdoors, which cater to various tastes and needs. The outdoor swimming pool is widely praised for its great ambiance, especially with beautiful lounging areas and stunning views, making it ideal for relaxing or enjoying a swim. Heated pools are a hit among guests, particularly in winter, offering the comfort of warm waters, reminiscent of natural hot springs.
Families find the pools welcoming with specific praise for kid-friendly spaces, while the attentive lifeguards provide an added sense of safety. The infinity pool and heated pools have received positive remarks, both for day and night swimming experiences. The convenient access between indoor and outdoor pools adds to the overall pleasant experience.
On the downside, there are mentions of overcrowding and noise issues, especially from the music played at the outdoor pool during night hours. Some guests noted that the hygiene standards could be better enforced and there were instances of the pool feeling more like a neighborhood market due to the crowd and noise. While some found the pool facilities not as extensive as expected given the hotel's size, others appreciated the well-maintained area and the enjoyable temperatures of the pool waters.
In summary, the pools at Grand Hyatt Jeju are appreciated for their warm waters, beautiful views and family-friendly environments, although improvements in noise control and crowd management could enhance the overall experience.
The Grand Hyatt Jeju offers a generally positive parking experience for its guests, featuring spacious and convenient options including a private parking area and free parking. Many have praised the ample availability of parking bays and the hotel also provides EV charging stations for electric vehicles. The underground parking lot, in particular, is noted for its spaciousness.
However, some logistical issues are noteworthy. The parking registration process is limited to 2 nights, which some guests find restrictive. A few guests also reported having to frequently contact the control room due to incomplete vehicle registration. The layout of the parking area is considered complicated by some and guests may need better directions to navigate it. Additionally, there are occasional mentions of inefficient traffic control and less-than-warm treatment from parking attendants. Furthermore, transferring to the elevator and dragging suitcases from the parking lot to the lobby has been a minor inconvenience for some.
Despite these issues, most guests agree that the parking situation at Grand Hyatt Jeju is convenient with especially positive feedback on the spaciousness and free availability of parking.
The Grand Hyatt Jeju offers convenient charging facilities for electric vehicles, enhancing the overall experience for guests traveling with EVs. The presence of EV charging stations on-site is a notable feature, allowing for easy access and efficient use. While the EV charging facilities are praised for being good, it should be noted that Tesla owners may face some limitations as there is no specific Tesla charger available. Despite this, the hotel remains a practical choice for electric vehicle users with the added benefit of numerous dining options available within the premises.
The Grand Hyatt Jeju offers an impressive array of family-friendly amenities and activities, making it an excellent choice for a family vacation. Families consistently praise the hotel's environment, highlighting the joyful experiences shared together. The spacious family suites come highly recommended with several reviewers noting their comfort and how well they accommodate families of four. Specifically, the rooms are described as clean, comfortable and equipped with various sizes of slippers, adding a thoughtful touch for children.
Both the indoor and outdoor pools are major highlights for guests, offering child-friendly features and stunning views. Parents appreciate the kid-friendly pool options, including a night pool experience. The kids' arcade is another popular attraction, keeping the little ones entertained.
The hotel staff receive high marks for their friendliness and politeness with particular mentions of their helpfulness in planning family activities. Memorable experiences, such as a special birthday celebration arranged by the management, add to the overall positive family experience.
The hotel's convenient location near the airport and its suitability as a base for exploring Jeju are additional benefits. However, some reviews mention that restaurant prices can be high for a family of four and amenities specifically designed for kids could be improved.
Despite minor drawbacks, the overall consensus is that the Grand Hyatt Jeju provides a comfortable, enjoyable and memorable stay for families, making it an ideal destination for family reunions, vacations and those special first family trips.
Grand Hyatt Jeju is an attractive destination that has garnered a mix of opinions regarding its five-star status. Many guests praise it as a truly five-star hotel with exceptional facilities and claim it's one of the best five-star hotels they've experienced. The new facilities and fitness center receive high marks and the beautiful views along with a tastier-than-expected breakfast add to its appeal.
Several reviews highlight the hotel's ability to provide the service and amenities one would expect from a five-star establishment, noting a truly five-star experience. Guests appreciated the fine preparation and the relatively affordable room service or lounge menu on the 38th floor, which adds to the overall value.
However, some reviews indicate that the hotel's service does not always meet five-star standards. There are mentions of staff needing improvement, clueless and disappointing service and an experience that some felt did not justify the five-star rating. Some guests also felt that the cost did not offer good value for money expected at this level.
In conclusion, while Grand Hyatt Jeju boasts impressive amenities and exceptional facilities, there are areas, particularly in staff service, that might need addressing to consistently meet the high expectations of a five-star rating.
Grand Hyatt Jeju appears to be an excellent choice for business travelers. The hotel boasts numerous facilities that cater specifically to the needs of professionals, making it ideal for work trips and business activities. The location is great, highlighted by its proximity to Jeju Airport, which adds convenience for those with tight schedules.
Guests have found the rooms to be spacious and equipped with great facilities, including a truly fantastic view that can be particularly enjoyed from the corner suite ocean view rooms. The professional and courteous staff enhance the experience, contributing to a seamless business trip.
The presence of many restaurants and shopping options within the building itself is an additional convenience, suitable for both work and relaxation after a busy day. While the hotel functions well as a business hotel, it provides enough comfort and amenities to avoid feeling like a typical, utilitarian business accommodation.
Overall, the Grand Hyatt Jeju is recommended for business purposes, offering a professional environment along with support services that are perfect for business travelers.
The Grand Hyatt Jeju generally offers good accessibility, making it convenient for everyone, including guests with disabilities. The hotel features accessible facilities and useful accessible features that cater to a range of needs. Its central location in New Jeju enhances accessibility, providing easy access to shopping areas and being close to the airport. However, there were some disappointments noted regarding specific accessibility features, which suggests that these areas may need improvement. Overall, the hotel's infrastructure supports accessibility well in and around the property.
The heated pool at Grand Hyatt Jeju stands out as a major highlight according to guest reviews. The outdoor heated pool is frequently praised for being amazing, great and excellent, providing a very relaxing experience. Guests appreciate that the heated pools can be enjoyed even during cold weather with several remarks about the water being nice and hot during the winter season. The temperature of the pool is likened to a natural hot spring, making it ideal for night swimming. The facility also features several hot jacuzzis, adding to the overall experience. While one review mentioned that the water was not much warm, the consensus remains highly positive, emphasizing a well-maintained and satisfying heated pool experience.
Grand Hyatt Jeju’s outdoor pool has garnered a fair amount of attention from its guests. The pool is praised for its spectacular views, especially at night and the warm, heated water makes it particularly enjoyable for winter swimming. Families find it spacious and suitable for both adults and children with children especially enjoying the nighttime pool availability.
Guests appreciate the pool's well-maintained facilities and its late hours up to 11:00 PM, offering convenience and flexibility. The area surrounding the pool is also noted for its beautiful views and good facilities.
However, some guests experienced issues with the loud music, particularly at midnight and the crowded atmosphere. Additionally, comments were made about the pool areas feeling like a neighborhood market due to the number of people. There were also a few drawbacks, such as the policy of not allowing pool use before check-in or after check-out, slippery pool floors and occasional lapses in cleanliness.
Overall, the outdoor pool is considered a highlight of the hotel, although a few improvements could enhance the experience further. The combination of scenic views and heated waters makes it an appealing choice for many guests.
Grand Hyatt Jeju offers a range of indoor swimming facilities that have generally received positive feedback from guests. The hotel boasts two indoor pools that are available all year round until 11pm, providing great accessibility and convenience. Guests have highlighted the indoor pool's relaxing ambiance, spacious area and comfortable heating. The pool is also heated and features hot jacuzzis, enhancing the overall experience with hot water amenities.
The indoor pool is well-maintained, clean and safe, making it suitable for families and those looking for a shallow swimming area. There are separate lanes for different activities, which adds to the organized feel of the space. However, some guests have mentioned that the indoor pool is smaller than expected and found the experience somewhat expensive. Accessibility and operational convenience, along with the luxury of indoor and outdoor swimming pools, contribute to a generally positive review of the facilities, although some aspects, such as maintenance and size, have received critique.
Grand Hyatt Jeju is highly praised as an ideal honeymoon destination with top-notch services tailored specifically for newlyweds. Many guests found the experience to be romantic and perfect for honeymoon trips with honeymoon suites receiving commendable mention for their excellence. Rachel at reception was particularly noted for preparing delightful surprises for honeymooners, adding a personal touch to their stay.
The hotel also offers attractive honeymoon packages and many guests planned and enjoyed their honeymoons here with great satisfaction, appreciating the romantic ambiance. Although there were occasional expectations of special notes or treatments that were not met, the majority of reviews were positive, highlighting the hotel's commitment to providing an unforgettable experience for honeymooning couples.
Despite a few who felt some disappointment, most guests left with fond memories and expressed a desire to return, especially noting that the facilities such as the hot spring pool contribute to the overall romantic and luxurious experience. Grand Hyatt Jeju is particularly recommended for those seeking a memorable and romantic getaway.
Grand Hyatt Jeju stands out as a beacon of luxury on Jeju Island. The entire building impresses with its modern and luxurious design throughout, distinctly marking it as a Grand Hyatt property. Guests consistently remark on the spacious and elegant rooms, describing them as clean, stylish and aesthetically appealing. The hotel offers a range of lavish amenities, including a beautiful rooftop terrace with a pool and top-notch luxury spa facilities that enhance the overall luxury experience.
Visitors are consistently awed by the grand and luxurious feel of the place, often noting the high-quality furnishings and meticulous design details that contribute to this five-star experience. Many highlight how the upgraded rooms, offering expansive views from higher floors, amplify the luxurious ambiance.
Despite its undeniable opulence, there are occasional remarks about service that falls short of the luxury standard expected and the breakfast not living up to its price. However, these points seem minor in contrast to the overwhelmingly positive feedback on the hotel's luxury and grandeur. Grand Hyatt Jeju remains a top-tier destination for a luxurious stay, fulfilling even the highest expectations of a five-star hotel experience on Jeju Island.
Grand Hyatt Jeju stands out as an exceptional destination for couples seeking a romantic getaway. The hotel exudes a romantic ambiance throughout, from its chic, modern design to the cozy atmosphere of the bar lounge. For honeymooners, the location is perfect, providing a luxurious setting ideal for starting their new journey together.
Couples are drawn to the hotel for its variety of romantic options, including dinners tailored for intimate moments and breathtaking sunset views that add to the romantic atmosphere. The rooftop terrace, complete with a pool, offers an exquisite space for couples to relax and enjoy each other’s company.
Guests have consistently praised the spacious and pleasant rooms, many of which offer stunning ocean views that contribute to the overall romantic experience. The hotel ensures a clean and welcoming environment with great service and attention to romantic details, elevating the stay to a truly dreamy experience.
Overall, Grand Hyatt Jeju is highly recommended for couples, whether on a honeymoon or simply seeking a romantic retreat. Its luxurious and romantic setting, alongside fantastic amenities and views, make it a top choice for creating lasting memories.
Location Show Map
Location
Despite being a city hotel, guests are treated to stunning views of the island from its impressive height, making it the tallest building in Jeju. The luxurious accommodations are not only spacious but also provide beautiful vistas, enhancing the overall stay experience.
The centrality of the hotel allows for easy exploration of Jeju City's attractions and dining options within a short walk or drive. However, it’s worth noting that some popular tourist spots outside the city center require a car ride. For those who prefer to stay local, the hotel itself offers excellent facilities, including indoor and outdoor swimming pools and several dining options, ensuring a fulfilling stay without venturing far.
In summary, Grand Hyatt Jeju's prime location, coupled with its luxurious amenities and stunning views, makes it a top choice for anyone planning a trip to Jeju. Whether for a quick business trip or a leisurely vacation, this hotel provides everything needed for a comfortable and convenient stay.
Breakfast
However, some guests mentioned areas for improvement, such as the need for more diversity in the breakfast items and a more edgy pub menu. A few found the breakfast to be unappetizing and not up to the 5-star standard. There were comments on the expensive breakfast cost with some feeling it was not value for money.
Despite these minor critiques, the overall sentiment is positive with many guests finding the breakfast very satisfying and complimenting the excellent service. The buffet is often described as tasty, fantastic and the best among 5-star hotels in Jeju. The inclusion of generous portions and the convenience of varied restaurant options on different floors add to the experience.
Dinner
The hotel's Grand Kitchen was especially praised for its good quality food, while the diverse and well-maintained Grand Buffet was noted for delicious and varied options. Cafe 38 also received commendations for its service, which surpassed the steakhouse.
Guests enjoyed the decent selection of food and beverage facilities with plenty of dining options available downstairs. The spicy cold noodles and room service options like Jajangmyeon and other Korean dishes were particularly well-received.
However, several reviews mentioned the high prices of the in-house restaurants, which some found pricy for the quality offered. The Japanese restaurant and pub did not meet expectations and there were a few remarks about the food quality not being up to the Grand Hyatt standard. Despite these concerns, the overall sentiment suggests that the dining experiences, particularly at specific spots like Noknamu, Lounge 38 and the Grand Buffet, were enjoyable and added to the pleasant stay at the Grand Hyatt Jeju.
Rooms
Views from the rooms are another strong point with many rooms offering spectacular vistas of the city, mountains or sea, complemented by floor-to-ceiling windows that provide plenty of sunlight. Cleanliness is frequently noted with rooms consistently described as spotless and well-maintained.
Further enhancing the guest experience, the rooms are outfitted with luxurious features including two sinks, large bathtubs, separate showers, comfortable recliners and high-quality toiletries. The beds and pillows receive consistent praise for comfort, ensuring a restful stay.
However, a few minor issues were noted, such as room temperatures being too warm for some guests, the occasional broken room phone, limited charging socket types and some instances of room cleanliness not meeting expectations. Despite these minor drawbacks, the overall sentiment remains highly favorable with guests appreciating the spacious, clean and well-equipped rooms that make their stay at Grand Hyatt Jeju both comfortable and memorable.
Beds
Notably, the hotel's twin rooms offer two double-sized beds, making them roomy and convenient for families or groups. Additionally, the pillows and mattress also receive positive feedback for their comfort. The rooms themselves are described as spacious, clean and comfortable, enhancing the overall accommodation experience.
Despite overwhelmingly positive reviews, a few guests mentioned that the beds may be too soft for some and a couple of reviews noted that the bed and pillows' quality could improve. There was also an isolated comment about the bedding not being changed during a three-day stay. However, these points are relatively rare compared to the frequent praise for the comfort and quality of the beds and bedding at 'Grand Hyatt Jeju.'
Cleanliness
However, some reviews pointed out areas for improvement. There were occasional mentions of visible dust, inadequate cleaning in common areas and insufficient cleaning of bathtubs and pool areas. A few guests reported problems with dust and a lack of proper cleaning in specific rooms and corridors, indicating inconsistency in housekeeping standards.
In terms of service, guests often found the staff very helpful and friendly, enhancing their overall experience despite some minor cleanliness issues. While there are areas that could benefit from more attention to detail, the new and well-maintained facilities generally provide a positive stay at this beautiful hotel.
Staff
From check-in to room service, visitors experienced prompt responses and courteous interactions. The housekeeping team was described as meticulous, ensuring rooms were clean and pleasant. The hotel's hospitality staffs were well-regarded for their professionalism and knowledge of the local area, offering helpful advice and assistance.
While most feedback about the staff was positive, some guests did encounter issues during breakfast service, citing occasional rudeness and poor attitude. Additionally, there were isolated instances where staff at the front desk and lounge did not meet the expected levels of friendliness or expertise typical of a luxury hotel.
Overall, despite a few gaps in service, the majority of guests found the staff at Grand Hyatt Jeju to be incredibly kind, attentive and committed to creating a welcoming and pleasant stay for their visitors.
Wi-Fi
Spa
The hotel's spa and sauna facilities are well-equipped and contribute to the high-quality environment, often described as relaxing and luxurious. Guests appreciated the excellent scenery and well-maintained facilities, which also include a casino. The staff's kindness further enhances the overall experience with some guests mentioning delightful gestures like receiving macarons and letters.
However, it's worth noting that the spa and sauna services come at an additional charge, which some guests felt should have been included given the hotel's price range. Despite this, the overwhelmingly positive feedback suggests that the spa at Grand Hyatt Jeju provides a high level of satisfaction and luxury, making it a worthwhile experience for those seeking relaxation and wellness during their stay.
Gym
Pool
Families find the pools welcoming with specific praise for kid-friendly spaces, while the attentive lifeguards provide an added sense of safety. The infinity pool and heated pools have received positive remarks, both for day and night swimming experiences. The convenient access between indoor and outdoor pools adds to the overall pleasant experience.
On the downside, there are mentions of overcrowding and noise issues, especially from the music played at the outdoor pool during night hours. Some guests noted that the hygiene standards could be better enforced and there were instances of the pool feeling more like a neighborhood market due to the crowd and noise. While some found the pool facilities not as extensive as expected given the hotel's size, others appreciated the well-maintained area and the enjoyable temperatures of the pool waters.
In summary, the pools at Grand Hyatt Jeju are appreciated for their warm waters, beautiful views and family-friendly environments, although improvements in noise control and crowd management could enhance the overall experience.
Parking
However, some logistical issues are noteworthy. The parking registration process is limited to 2 nights, which some guests find restrictive. A few guests also reported having to frequently contact the control room due to incomplete vehicle registration. The layout of the parking area is considered complicated by some and guests may need better directions to navigate it. Additionally, there are occasional mentions of inefficient traffic control and less-than-warm treatment from parking attendants. Furthermore, transferring to the elevator and dragging suitcases from the parking lot to the lobby has been a minor inconvenience for some.
Despite these issues, most guests agree that the parking situation at Grand Hyatt Jeju is convenient with especially positive feedback on the spaciousness and free availability of parking.
EV charging stations
Family
Both the indoor and outdoor pools are major highlights for guests, offering child-friendly features and stunning views. Parents appreciate the kid-friendly pool options, including a night pool experience. The kids' arcade is another popular attraction, keeping the little ones entertained.
The hotel staff receive high marks for their friendliness and politeness with particular mentions of their helpfulness in planning family activities. Memorable experiences, such as a special birthday celebration arranged by the management, add to the overall positive family experience.
The hotel's convenient location near the airport and its suitability as a base for exploring Jeju are additional benefits. However, some reviews mention that restaurant prices can be high for a family of four and amenities specifically designed for kids could be improved.
Despite minor drawbacks, the overall consensus is that the Grand Hyatt Jeju provides a comfortable, enjoyable and memorable stay for families, making it an ideal destination for family reunions, vacations and those special first family trips.
5 Star
Several reviews highlight the hotel's ability to provide the service and amenities one would expect from a five-star establishment, noting a truly five-star experience. Guests appreciated the fine preparation and the relatively affordable room service or lounge menu on the 38th floor, which adds to the overall value.
However, some reviews indicate that the hotel's service does not always meet five-star standards. There are mentions of staff needing improvement, clueless and disappointing service and an experience that some felt did not justify the five-star rating. Some guests also felt that the cost did not offer good value for money expected at this level.
In conclusion, while Grand Hyatt Jeju boasts impressive amenities and exceptional facilities, there are areas, particularly in staff service, that might need addressing to consistently meet the high expectations of a five-star rating.
Business
Guests have found the rooms to be spacious and equipped with great facilities, including a truly fantastic view that can be particularly enjoyed from the corner suite ocean view rooms. The professional and courteous staff enhance the experience, contributing to a seamless business trip.
The presence of many restaurants and shopping options within the building itself is an additional convenience, suitable for both work and relaxation after a busy day. While the hotel functions well as a business hotel, it provides enough comfort and amenities to avoid feeling like a typical, utilitarian business accommodation.
Overall, the Grand Hyatt Jeju is recommended for business purposes, offering a professional environment along with support services that are perfect for business travelers.
Accessible
Heated Pool
Outdoor Pool
Guests appreciate the pool's well-maintained facilities and its late hours up to 11:00 PM, offering convenience and flexibility. The area surrounding the pool is also noted for its beautiful views and good facilities.
However, some guests experienced issues with the loud music, particularly at midnight and the crowded atmosphere. Additionally, comments were made about the pool areas feeling like a neighborhood market due to the number of people. There were also a few drawbacks, such as the policy of not allowing pool use before check-in or after check-out, slippery pool floors and occasional lapses in cleanliness.
Overall, the outdoor pool is considered a highlight of the hotel, although a few improvements could enhance the experience further. The combination of scenic views and heated waters makes it an appealing choice for many guests.
Indoor Pool
The indoor pool is well-maintained, clean and safe, making it suitable for families and those looking for a shallow swimming area. There are separate lanes for different activities, which adds to the organized feel of the space. However, some guests have mentioned that the indoor pool is smaller than expected and found the experience somewhat expensive. Accessibility and operational convenience, along with the luxury of indoor and outdoor swimming pools, contribute to a generally positive review of the facilities, although some aspects, such as maintenance and size, have received critique.
Honeymoon
The hotel also offers attractive honeymoon packages and many guests planned and enjoyed their honeymoons here with great satisfaction, appreciating the romantic ambiance. Although there were occasional expectations of special notes or treatments that were not met, the majority of reviews were positive, highlighting the hotel's commitment to providing an unforgettable experience for honeymooning couples.
Despite a few who felt some disappointment, most guests left with fond memories and expressed a desire to return, especially noting that the facilities such as the hot spring pool contribute to the overall romantic and luxurious experience. Grand Hyatt Jeju is particularly recommended for those seeking a memorable and romantic getaway.
Luxury
Visitors are consistently awed by the grand and luxurious feel of the place, often noting the high-quality furnishings and meticulous design details that contribute to this five-star experience. Many highlight how the upgraded rooms, offering expansive views from higher floors, amplify the luxurious ambiance.
Despite its undeniable opulence, there are occasional remarks about service that falls short of the luxury standard expected and the breakfast not living up to its price. However, these points seem minor in contrast to the overwhelmingly positive feedback on the hotel's luxury and grandeur. Grand Hyatt Jeju remains a top-tier destination for a luxurious stay, fulfilling even the highest expectations of a five-star hotel experience on Jeju Island.
Romantic
Couples are drawn to the hotel for its variety of romantic options, including dinners tailored for intimate moments and breathtaking sunset views that add to the romantic atmosphere. The rooftop terrace, complete with a pool, offers an exquisite space for couples to relax and enjoy each other’s company.
Guests have consistently praised the spacious and pleasant rooms, many of which offer stunning ocean views that contribute to the overall romantic experience. The hotel ensures a clean and welcoming environment with great service and attention to romantic details, elevating the stay to a truly dreamy experience.
Overall, Grand Hyatt Jeju is highly recommended for couples, whether on a honeymoon or simply seeking a romantic retreat. Its luxurious and romantic setting, alongside fantastic amenities and views, make it a top choice for creating lasting memories.
Yes, Grand Hyatt Jeju has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Grand Hyatt Jeju.
No, Grand Hyatt Jeju doesn't allow dogs.
Yes, parking facilities are available at Grand Hyatt Jeju.
Yes, Grand Hyatt Jeju has a gym.
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