التميز الراقي - حراء
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Summary of reviews'التميز الراقي - حراء' enjoys a strategic location in a bustling area, providing guests with convenient access to a variety of services and amenities. The hotel's proximity to numerous restaurants, markets, shopping areas, parks, the sea and major roads like Madinah Road and King Fahd Road adds to its appeal. Guests also appreciate the easy access to the airport and ample parking availability. The clean surroundings and cooperative staff further contribute to a pleasant stay, making the hotel a preferred choice for travelers seeking convenience and comfort.
The spaciousness of the rooms and apartments is a significant benefit, frequently noted by guests, who find the accommodations clean and comfortable with plenty of storage space. The staff receives positive feedback for their courteous and helpful service, especially at the reception. The hotel's location, cleanliness and the overall neat and inviting atmosphere are often commended.
However, the hotel does face certain challenges. Some guests have reported issues with cleanliness and maintenance, including unpleasant odors, outdated and uncomfortable furniture and worn-out fixtures. The bathrooms, in particular, need extensive renovations and there have been complaints about the lack of basic amenities and poor sound insulation. Maintenance issues also extend to air conditioning units and broken appliances with slow responses to fix reported problems.
Opinions about the hotel staff are mixed. Many guests find them nice, friendly and helpful with particular praise for evening shift employees. However, there are significant complaints regarding rude and unprofessional behavior from some receptionists, long booking times and unresponsiveness, leading to dissatisfaction among some visitors.
The hotel's Wi-Fi is a consistent drawback, often described as unstable, weak and generally unreliable, affecting those who require consistent internet access.
Despite these issues, the hotel is praised for its family-friendly atmosphere with dedicated spaces for children to play and family suites that provide comfort for a family vacation. The presence of complimentary on-site parking is another beneficial feature, though guests note that parking spaces can be narrow and challenging to maneuver, especially during busy times.
The beds receive mixed reviews with some guests finding them big and comfortable while others criticize the mattresses for being hard and uncomfortable. The bed linens also receive criticism for being old and damaged and there is mention of a lack of essential amenities such as hangers, towels and soap.
In summary, 'التميز الراقي - حراء' offers a good location and spacious accommodations with many guests appreciating the cleanliness and helpful staff. However, there are areas needing improvement, particularly in cleanliness, maintenance, customer service and amenities, to enhance the overall guest experience.
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The spaciousness of the rooms and apartments is a significant benefit, frequently noted by guests, who find the accommodations clean and comfortable with plenty of storage space. The staff receives positive feedback for their courteous and helpful service, especially at the reception. The hotel's location, cleanliness and the overall neat and inviting atmosphere are often commended.
However, the hotel does face certain challenges. Some guests have reported issues with cleanliness and maintenance, including unpleasant odors, outdated and uncomfortable furniture and worn-out fixtures. The bathrooms, in particular, need extensive renovations and there have been complaints about the lack of basic amenities and poor sound insulation. Maintenance issues also extend to air conditioning units and broken appliances with slow responses to fix reported problems.
Opinions about the hotel staff are mixed. Many guests find them nice, friendly and helpful with particular praise for evening shift employees. However, there are significant complaints regarding rude and unprofessional behavior from some receptionists, long booking times and unresponsiveness, leading to dissatisfaction among some visitors.
The hotel's Wi-Fi is a consistent drawback, often described as unstable, weak and generally unreliable, affecting those who require consistent internet access.
Despite these issues, the hotel is praised for its family-friendly atmosphere with dedicated spaces for children to play and family suites that provide comfort for a family vacation. The presence of complimentary on-site parking is another beneficial feature, though guests note that parking spaces can be narrow and challenging to maneuver, especially during busy times.
The beds receive mixed reviews with some guests finding them big and comfortable while others criticize the mattresses for being hard and uncomfortable. The bed linens also receive criticism for being old and damaged and there is mention of a lack of essential amenities such as hangers, towels and soap.
In summary, 'التميز الراقي - حراء' offers a good location and spacious accommodations with many guests appreciating the cleanliness and helpful staff. However, there are areas needing improvement, particularly in cleanliness, maintenance, customer service and amenities, to enhance the overall guest experience.
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool
Hotel with Parking
Cheap Hotel
3-Star Hotel
Hotel with Children's Pool
Hotel with Indoor Pool
Hotel with Heated Pool
About التميز الراقي - حراء
License: 10008127
Guest Reviews
Location
Many reviews point to the hotel's excellent and beautiful site, noting the added value of being close to parks, the sea and major roads like Madinah Road and King Fahd Road. The area surrounding the hotel features ample parking and a room view that guests appreciate. Cleanliness and staff cooperation are also mentioned positively, contributing to a pleasant stay.
Overall, the combination of its strategic location, cleanliness and accessibility to numerous services makes 'التميز الراقي - حراء' a preferred choice for travelers looking for convenience and comfort.
Rooms
However, the hotel has several areas needing attention. While room size is generally praised, cleanliness and maintenance issues are a common complaint. Multiple guests have reported unpleasant odors, including smoke and mold and noted that the rooms often do not match the images on the website. The bathrooms, in particular, require extensive renovations due to leaks, broken fixtures and a lack of basic amenities such as towels and soap.
Guests have also experienced problems with outdated and worn-out furniture, such as old and uncomfortable beds, dirty couches and the absence of essential items like kettles and microwaves. Sound insulation is poor, leading to disturbances from neighboring rooms and street noise. Maintenance issues extend to air conditioning units and broken appliances with guest feedback indicating slow responses to fix reported problems.
In summary, while التميز الراقي - حراء offers spacious accommodations in a good location, it falls short in terms of cleanliness, maintenance and amenities. The potential for a better guest experience is evident, but significant improvements are necessary to meet basic hospitality standards.
Beds
Cleanliness
The staff receive praise for their efforts in maintaining cleanliness and several reviews mention that the cleanliness extends to various aspects of the hotel, including spacious rooms and an inviting atmosphere. The presence of clean floors, well-maintained rooms and a generally tidy environment is frequently noted.
However, there are notable exceptions where some guests found the cleanliness standards lacking. Complaints include dirty bathrooms, unkept rooms and old furniture in need of refurbishment. Some guests pointed out issues like mold, dirty insects and a lack of daily room cleaning services. These negative comments suggest that while many guests enjoy a high standard of cleanliness, others have had less satisfactory experiences, highlighting inconsistencies in housekeeping.
Despite these mixed reviews, many guests appreciate the clean surroundings, the helpful staff and the convenient location of the hotel. The balance of feedback indicates that while there may be room for improvement, particularly in specific areas like bathroom cleanliness and regular housekeeping, many visitors find 'التميز الراقي - حراء' to be a clean and comfortable place to stay.
Staff
However, numerous reviews also revealed significant shortcomings in staff behavior and service, particularly at the reception. Guests reported experiencing rude and unprofessional behavior from some receptionists with specific criticisms directed toward both Saudi and Yemeni staff. There were complaints about long booking times, unresponsiveness and a general lack of good customer service. The morning shift and certain individuals were frequently mentioned in negative contexts, leading to complaints filed with tourism authorities.
Despite the positive notes on hospitality and effective handling by some employees, the predominant sentiment suggests that management needs to address the inconsistencies in staff behavior and improve overall customer service to enhance the guest experience.
Wi-Fi
Parking
Family
Yes, التميز الراقي - حراء has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
No, a spa isn't available at التميز الراقي - حراء.
No, التميز الراقي - حراء doesn't allow dogs.
Yes, parking facilities are available at التميز الراقي - حراء.
No, التميز الراقي - حراء doesn't have a gym.
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