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Summary of reviewsHotel Residence Jaguary consistently receives high praise for its exceptional and convenient location. Guests frequently highlight its central position, making it easy to access city attractions, nearby cities and the historic Maria Fumaça train station. The proximity to downtown, local restaurants, shops and major transportation hubs like bus and train stations contributes greatly to the hotel's accessibility. The peaceful atmosphere, despite being on a main avenue, adds to the positive guest experience. Additionally, the hotel's infrastructure, including a swimming pool and outdoor facilities, enhances the convenience and appeal.
The breakfast offerings are another standout feature. Guest reviews are overwhelmingly positive, noting the variety and freshness of the items, such as cakes, breads and fresh fruits. Visitors appreciate the abundant and well-organized options, often calling it one of the best they've had. The courteous staff and the pleasant dining atmosphere further enhance the experience, although a few guests suggested minor improvements like increasing the variety.
The rooms are generally praised for their spaciousness, comfort and cleanliness. Many guests commend the rooms for being large, airy and well-maintained, equipped with amenities like air conditioning, good lighting, mini-fridges and desks. However, some visitors noted issues with noise, outdated decor and occasional maintenance problems like strong sewage smells and rust.
Cleanliness overall is highly rated with reviews highlighting very clean rooms and well-maintained facilities. Attentive housekeeping ensures a pleasant stay for guests, though there are some mentions of inconsistencies, particularly in pool area cleanliness and basic cleaning tasks.
Staff service at Hotel Residence Jaguary is exceptional with reviews emphasizing the employees' politeness, attentiveness and professionalism. Individual staff members receive commendations for their friendly and efficient service, contributing to a warm and welcoming environment. Occasional gaps in service, such as shortages in housekeeping staff, are mentioned, but overall, the staff's dedication and excellent service are clearly appreciated.
The pool area attracts positive feedback for its cleanliness and pleasant environment. Guests find it suitable for both relaxation and recreational activities with additional sports facilities enhancing the experience. Some minor drawbacks include the pool’s occasional crowding, size, lack of heating and the need for more frequent cleaning. However, the overall ambiance remains enjoyable and peaceful.
Parking facilities receive mixed reviews. While many appreciate the safe, secure and spacious parking options, some face issues with crowded and less clean parking areas. Nonetheless, the convenience of on-site and free parking is generally well-regarded.
The hotel is highly recommended for families due to its family-friendly environment and ample activities for children. Spacious rooms and specific accommodations for younger children make it a practical choice for family stays. The recreation facilities and proximity to various city attractions further enhance its appeal to families.
When considering the beds, reviews are mixed. While some guests find them comfortable, others report issues with outdated mattresses, small bed sizes and discomfort due to the practice of pushing two single beds together. The mixed sentiments about the pillows and bed maintenance indicate a need for improvements in this area.
As a three-star establishment, Hotel Residence Jaguary meets expectations with honest and decent service. The affordable accommodations provide good value for money, aligning well with the typical standards for its category. While some areas, such as the lack of an in-house restaurant and occasional maintenance needs, could be improved, the overall experience is positive, providing a satisfactory stay for guests.
In conclusion, Hotel Residence Jaguary excels in location, service and overall cleanliness with notable strengths in breakfast offerings and family-friendly amenities. Minor areas for improvement include dining options, bed quality and specific maintenance issues. Despite these, the hotel generally provides a comfortable and convenient stay, making it a favorable choice for visitors. Show more
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Categories
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as garden views. The unit has 1 bed.
Standard Triple RoomProviding free toiletries, this triple room includes a private bathroom with a walk-in shower. The air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as garden views. The unit offers 2 beds.
Economy Twin RoomPlease note that this room is close do the restaurant deck and some noise disturbances might occur until 23:00.
Guest Reviews
8.5
Very Good
Location
Hotel Residence Jaguary is highly praised for its exceptional and convenient location. Guests frequently highlight its central position, making it easy to access various city attractions and nearby cities like Pedreira and Holambra. The hotel is strategically situated in front of the historic Maria Fumaça train station, enhancing its appeal for tourists. Guests appreciate the proximity to downtown, local restaurants, shops and other commercial establishments, ensuring that everything needed is within a short walk.
Reviewers consistently commend the hotel's accessibility with easy access to major highways and transportation hubs such as the bus and train stations. This facilitates both business and leisure travel. Additionally, the peaceful and pleasant atmosphere of the location, despite being on a main avenue, adds to the overall positive experience for guests.
The hotel’s infrastructure, including facilities like a swimming pool, beach tennis court and outdoor areas, complements its prime location, contributing to a comfortable and enjoyable stay. Overall, the combination of accessible, central and quiet surroundings, along with attentive service and good amenities, makes Hotel Residence Jaguary an excellent choice for visitors to the region.
Breakfast
When it comes to the breakfast experience at Hotel Residence Jaguary, reviews are overwhelmingly positive. Guests often describe the breakfast as wonderful, excellent and delicious. Many highlighted the diverse and varied options available, such as cakes, breads and fresh fruits, making it a hearty and well-rounded meal to start the day. The breakfast is frequently replenished and well-organized with attention to detail and freshness always noted.
Visitors appreciated the abundant offerings and mentioned that the breakfast met and often exceeded expectations with some calling it one of the best they have had. Fresh products and polite, helpful staff further enhanced the experience, creating a pleasant dining atmosphere.
However, there were a few mentions of areas for improvement. A handful of guests noted that the variety could be increased, particularly varied options and better quality fruits and juices. Additionally, a couple of reviews cited issues such as cold coffee and poorly washed dishes.
In summary, the breakfast at Hotel Residence Jaguary is generally regarded as a standout feature, praised for its variety, freshness and quality, despite minor criticisms from some guests.
Dinner
Hotel Residence Jaguary has received mixed reviews regarding its dinner options. Guests have noted that there are food options available to enjoy by the pool, such as pizza on Saturday nights, which some have found delicious. There is also a variety of food available, adding to the positive dining experiences. However, it's important to highlight that the hotel lacks an in-house restaurant, offering only breakfast and occasionally a simple dinner. Some guests have expressed frustration over the lack of information provided, leading to missed meals and others were disappointed that no special gestures were made for occasions like birthdays. For those seeking dining alternatives, the hotel recommends good nearby pizzerias.
Rooms
The rooms at Hotel Residence Jaguary are frequently praised for their spaciousness and comfort, often described as large and airy, providing a cozy environment for guests. Cleanliness is a common highlight, as numerous reviews commend the rooms for being spotless and well-maintained. The facilities within the rooms are appreciated with mentions of air conditioning, fans, good lighting and in some instances, modern and new bathroom fixtures. Many guests also noted the benefit of having a mini-fridge and a desk, making the rooms suitable for both relaxation and work.
However, some recurring issues involve noise, particularly in rooms facing the street or near the dining areas, which can be disruptive early in the morning. There are also mentions of outdated room decor and occasional problems with the bathroom facilities, such as strong sewage smells, rust and the need for more thorough cleaning.
Despite some negative feedback regarding specific maintenance issues and inconsistencies with expectations based on photographs, the general consensus is that the hotel's rooms offer a good level of comfort and ample space, making it a decent choice for travelers looking for practical and clean accommodations.
Beds
The reviews for the beds at Hotel Residence Jaguary reveal a mixed picture. Many guests praise the comfort of the beds, noting that they are comfortable with some even describing them as wonderful or very comfortable. There are mentions of soft and clean beds, which adds to the positive perception. However, numerous guests also reported issues with the beds. Complaints include old and uncomfortable mattresses, small bed sizes and the practice of pushing two single beds together to form a double bed, which many found uncomfortable due to the gap or differing mattress heights. The quality of the pillows also received criticism, ranging from being too soft, too firm or even dirty. There are concerns about the beds' overall maintenance with some guests finding the beds almost falling apart and in need of replacement. Despite the comfort some guests experienced, the recurring themes of discomfort, dated quality and poor maintenance might warrant a thorough review from the hotel to enhance guest satisfaction.
Cleanliness
Hotel Residence Jaguary has garnered numerous positive reviews, especially regarding its cleanliness. Many guests have praised the hotel for its sensational and top-notch cleanliness with comments consistently highlighting very clean rooms and well-maintained facilities. Housekeeping appears attentive, ensuring that the rooms are kept clean and organized, enhancing guests' comfort. The environmental hygiene and overall cleanliness of the surroundings are generally applauded with specific mentions of clean bedding, towels and well-ventilated rooms contributing to a pleasant stay.
There were, however, some inconsistencies noted. A few guests pointed out issues with specific areas such as the pool bathrooms, which were often dirty and some mentioned the need for better bathroom maintenance. Additionally, certain reviews indicated that basic cleaning tasks, such as changing bathroom rugs or regular room cleanings, were sometimes neglected.
Despite these occasional lapses, the overall impression is that Hotel Residence Jaguary maintains a high standard of cleanliness in most areas, creating a comfortable and enjoyable environment for its guests.
Staff
At Hotel Residence Jaguary, the staff consistently receives high praise for their exceptional service and professionalism. Reviews highlight that the employees are not only attentive but also super polite and courteous. Guests are particularly impressed with the friendly reception team and the helpful service provided by attendants like Cinthia, Carlos, Bruna and others. The kitchen and room service staff also earn commendations for their friendliness and efficiency, ensuring guests have a pleasant and comfortable stay.
The overall service from the hotel team is often described as top-notch, remarkable and phenomenal. The management, led by individuals like Samira, is noted for its high level of professionalism and skilled oversight. Guests appreciate the warm welcome they receive, noting the staff's attentiveness to their needs and prompt resolution of any issues that arise.
However, a few reviews indicate some gaps, such as a visible shortage of housekeeping staff and lack of service in certain areas like the breakfast organization. Despite this, the majority of the feedback highlights the staff’s dedication and the excellent service they provide, making the stay at Hotel Residence Jaguary a delightful experience for many visitors.
Wi-Fi
Hotel Residence Jaguary has received mixed reviews regarding its Wi-Fi. While some guests reported positive experiences, noting that the internet works perfectly and the Wi-Fi is strong, others encountered significant issues. Common complaints included weak signals, frequent outages and non-functional Wi-Fi in the rooms, particularly in the last rooms on the first floor. Overall, the Wi-Fi at the hotel appears to need substantial improvement, especially to ensure consistent and reliable internet access throughout all areas.
Pool
Hotel Residence Jaguary boasts a commendable pool area that garners frequent praise for its well-maintained and clean environment. Guests often describe the pool as very pleasant and great for both relaxation and recreation, particularly highlighting it as child-friendly and safe with the presence of lifeguards. The space is enhanced by additional sports facilities, such as volleyball courts and tennis areas, making it a well-rounded spot for leisure activities.
While the pool itself is recognized for being very clean and in good condition, some visitors mentioned that it could benefit from more frequent cleaning and regular maintenance to address occasional lapses. The pool bar is a notable feature, though it could improve service by opening earlier and expanding its food options. Despite these minor drawbacks, the overall ambiance around the pool is described as peaceful, beautiful and enjoyable with ample sun and a pleasant outdoor area.
One point of contention is the pool’s size, which some guests find smaller than expected and often crowded. Additionally, its lack of heating and proper year-round use have drawn suggestions for improvement. Nonetheless, the pool remains a significant highlight of Hotel Residence Jaguary, making it a hub of activity and relaxation for families and individuals alike.
Parking
Hotel Residence Jaguary offers a variety of parking options that have received mixed reviews from guests. Many visitors appreciate the safe and secure parking facilities, noting that there is ample parking on-site and plenty of space near the rooms. The convenience of free on-site and private parking is often highlighted with several guests mentioning the spacious and good parking areas available.
However, some guests have encountered issues with the parking situation. The parking lot can become very full and crowded with occasional limited spaces forcing guests to park on the street. The internal parking is sometimes insufficient and the area can lack cleanliness with uncovered spots occasionally getting dirty from fruits and bird droppings.
Despite these drawbacks, the general sentiment suggests that the parking facilities at Hotel Residence Jaguary are mostly efficient and satisfactory, contributing positively to the overall guest experience.
Family
Hotel Residence Jaguary is an excellent choice for those traveling with children. Known for its family-friendly environment and laid-back atmosphere, it caters well to families of all sizes. The accommodations are suitable for big families with options like family rooms and rooms on the ground floor that are ideal for those with children, pets or special needs. Guests appreciate the availability of cribs for younger children and the spacious rooms which ensure a comfortable stay.
Children can enjoy various activities at the hotel, including a dedicated kid play area and a recreationist who organizes engaging activities. The pool and courts are also popular among younger guests, although some mention the inability to play on the court due to restrictions on consuming food and drinks from outside.
The hotel is conveniently located close to various places in the city, making it a practical choice for family outings. Despite some minor flaws, the service is consistently praised as great for families, contributing to the cozy and quiet family atmosphere. While a playground for kids is missed by some guests, overall, Hotel Residence Jaguary is highly recommended for family stays.
3 Star
Hotel Residence Jaguary successfully delivers what one might expect from a reasonable three-star establishment. It fulfills its three-star rating with an honest and decent service that meets the standards for the category. Guests have highlighted that the accommodations provide a good cost benefit, deemed affordable for the amenities offered.
The hotel infrastructure is praised for being better than average within its classification. Although some maintenance is needed in particular apartment details, the overall experience aligns positively with typical three-star services and amenities. Rooms are equipped with basic necessities, including a desk for work, although a chair was notably absent.
The food options are somewhat limited outside of lunchtime and there is no on-site restaurant, which could be a drawback for some travelers. Nevertheless, an early breakfast was highlighted as exceptional, despite some remarks on cold coffee.
While the hotel does not offer major luxuries and focuses on providing a standard, no-frills stay, it is acknowledged for good service and fair cost-value. One area of concern noted was the power outage, during which the hotel lacked a generator, affecting the guest experience.
All in all, Hotel Residence Jaguary presents an acceptable, basic stay with decent services, living up to its three-star rating and leaving most guests feeling that their expectations were met within this category.
Accessible
Hotel Residence Jaguary is praised for its accessibility features, accommodating guests with various needs. The location is described as accessible and clean with clear access guidelines in place. Rooms are noted as being suitable for wheelchair users and there are elevators to assist with mobility. Guests appreciate the easy access for differently-abled individuals and the general good accessibility throughout the facility. The hotel is also described as friendly to families needing accessibility assistance. However, there is a mention of needing support for elderly guests in the shower and a necessity for professional cleaning. Overall, the accessibility features make it a convenient choice for guests with disabilities.
Outdoor Pool
Hotel Residence Jaguary's outdoor pool has received a mix of reviews with a majority highlighting its positive aspects. The pool area itself is well-maintained and beautiful, often described as super nice and engaging. Guests appreciate the clean and enjoyable environment, making it a pleasant spot to relax, especially with the addition of beautiful gardens surrounding the area.
The poolside bar is another notable feature, highly regarded for its quality, although some guests mentioned it only opens at 5 pm. Despite the overall positive feedback, a few reviews indicated that the pool could be larger and noted instances where the pool was very dirty and cold. Nevertheless, the general consensus portrays the outdoor pool area as an excellent amenity of the hotel with its late opening hours adding to the convenience for guests.
Yes, Hotel Residence Jaguary has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Residence Jaguary.
No, Hotel Residence Jaguary doesn't allow dogs.
Yes, parking facilities are available at Hotel Residence Jaguary.