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Summary of reviewsHotel Artisan enjoys a prime location in the heart of the Old City, which guests frequently praise. The hotel offers easy access to various dining options, the Porto Market, the international bridge to Rio Branco and recreational opportunities along the riverbank. Its convenience is further heightened by nearby gas stations, convenience stores and the availability of internal parking, which the staff manage efficiently to meet guests' accessibility needs.
Cleanliness is a standout feature at Hotel Artisan with numerous reviews lauding the immaculate state of both rooms and common areas. The friendly and attentive staff contribute significantly to a comfortable and pleasant stay, ensuring guests feel welcomed and cared for. The atmosphere is calm and the service is efficient, making it a well-regarded choice for travelers.
The rooms, though somewhat compact, are consistently described as clean and cozy. Guests commend the comfortable beds and commendable bathroom facilities, particularly the showers and new sheets. While some rooms face issues such as poor ventilation and dampness, these are exceptions rather than the rule. The lack of smart TVs and closets in some rooms is noted, but for those seeking straightforward and practical accommodations, the hotel provides a pleasant stay.
Breakfast at Hotel Artisan has mixed reviews. Some guests appreciate the variety and abundance of the breakfast served at a nearby restaurant, describing it as excellent. However, others are dissatisfied with the quality, particularly due to the off-site nature of the breakfast offering. Despite the fair price and good service, improvements could be made to meet all guests' expectations.
The staff at Hotel Artisan receive high praise for their friendliness and attentiveness. From reception to cleaning services, the team is noted for their excellent service and willingness to assist with any queries or recommendations for local attractions. The owners add a personal touch, contributing to the overall positive atmosphere.
Parking at the hotel is convenient and secure, although limited. The private, free and covered parking is a plus for those arriving early enough to secure a spot. However, the small size of the parking lot and its narrowness pose challenges, particularly for larger vehicles. Despite these inconveniences, the availability of covered parking remains a valuable asset.
Overall, Hotel Artisan offers a prime location, commendable cleanliness and exceptional service, making it a favorable choice for travelers visiting Jaguarão and its surrounding areas. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Small Hotel
3-Star Hotel
Room Types
Double SuiteThis air-conditioned room offers a cable TV and a minibar. The private bathroom is fitted with a solar-heated shower, free toiletries and a hairdryer. WiFi is free.
Triple SuiteThis air-conditioned room offers a cable TV and a minibar. The private bathroom is fitted with a solar-heated shower, free toiletries and a hairdryer. WiFi is free.
Family SuiteThis air-conditioned room offers a cable TV and a minibar. The private bathroom is fitted with a solar-heated shower, free toiletries and a hairdryer. WiFi is free.
Quadruple SuiteThis air-conditioned room offers a cable TV and a minibar. The private bathroom is fitted with a solar-heated shower, free toiletries and a hairdryer. WiFi is free.
Guest Reviews
9.6
Excellent
Location
Hotel Artisan boasts a prime location that receives consistent praise from its guests. Situated in the heart of the Old City, the hotel is within close proximity to the main street, offering easy access to a variety of restaurants, bars and bakeries. Guests appreciate its closeness to the Porto Market and the international bridge to Rio Branco, making it convenient for cross-border travelers. The area surrounding the hotel provides ample opportunities for shopping, dining and enjoying the riverbank for walking and exercising.
The strategic location also ensures that everything guests might need is nearby, from gas stations to convenience stores. The hotel's internal parking adds to its appeal, especially for those with specific accessibility requirements, as staff promptly accommodate room changes without inconvenience.
Cleanliness and service at Hotel Artisan are also frequently noted, contributing to a comfortable and pleasant stay. The calm atmosphere and efficient, friendly service enhance the overall experience. The combination of an excellent location, good value for money and a clean, quiet environment makes Hotel Artisan a well-regarded choice for visitors looking to explore Jaguarão and its surrounding areas.
Breakfast
The breakfast experience at Hotel Artisan receives mixed feedback from guests. Many reviewers appreciate the breakfast for being abundant, varied and very well served, even though it is provided at a nearby restaurant rather than within the hotel itself. Phrases like "excellent breakfast," "good breakfast," and "very good breakfast" indicate that some guests find it satisfactory and even wonderful. However, other guests express dissatisfaction, describing the breakfast as being of poor quality with reheated, day-old pastries and snacks and average coffee from a neighboring bakery. The fact that breakfast is outsourced and served off-site seems to be a recurring point of contention among guests with several highlighting this as an inconvenience. Some guests recommend skipping the breakfast option due to the lackluster quality. Despite the fair price and good service, improvements are needed to meet the expectations of all guests.
Rooms
Hotel Artisan offers a comfortable, practical and affordable stay with commendable cleanliness throughout its accommodations. The rooms, albeit on the smaller side, are consistently described as clean and cozy with comfortable beds and impeccable bathrooms. Showers receive high praise and new sheets add to the fresh and inviting ambiance.
Despite the simplicity and compactness of the rooms, guests find them equipped with all necessary items. The hotel is noted for a welcoming vibe, making it an excellent choice for resting the night. However, some rooms have been flagged for issues such as poor ventilation, dampness and sewer smells, particularly rooms 19 and 20, which are advised to be avoided.
Air conditioning issues were noted, as well as the lack of smart TVs and closets in some rooms. Some guests also reported discomfort due to the room size. Nevertheless, for those seeking clean and straightforward accommodations with a focus on comfort and practicality, Hotel Artisan provides a pleasant stay.
Beds
Hotel Artisan receives mixed reviews when it comes to bed comfort. On the positive side, many guests found the beds to be comfortable with thicker, firm mattresses praised for their support. Some appreciated the excellent quality of the mattresses, noting satisfaction with their spine support. The overall atmosphere of comfort, cleanliness and peace at the hotel also adds to the restful experience.
However, there were mentions of discomfort due to very thin pillows, which some guests suggested should be changed for better sleep quality. A few reviews also pointed out that the mattresses could be either a bit uncomfortable or too hard for their liking. While some guests highlighted the good quality of showers and beds, the experiences with bed comfort varied.
Cleanliness
Hotel Artisan consistently excels in cleanliness, earning numerous positive remarks from guests. The hotel is described as very clean and tidy with exceptional, impeccable and exemplary hygiene standards. Rooms and common areas are meticulously cleaned, offering guests a neat and welcoming environment. The staff are frequently noted for their friendliness and attentiveness, enhancing the overall experience. While the hotel's cleanliness is often praised, a few guests noted occasional lapses in daily room cleaning. Despite some challenges with parking, the hotel's organization, practical accommodations and excellent cleaning services make it a favorable choice for visitors seeking a comfortable and hygienic stay.
Staff
Hotel Artisan has garnered immense praise for its exceptional staff. Guests frequently highlight the high level of attentiveness and friendliness exhibited by everyone, from the reception to the cleaning department. The service in the cafeteria stands out as excellent with employees always willing to help and answer any questions, making recommendations for places to visit.
The team's cordiality and willingness to assist have been consistently noted, contributing to a positive and welcoming atmosphere. Many reviews emphasize the helpful nature of the staff, ensuring that all needs are met promptly and efficiently. The owners are also described as friendly and attentive, adding a personal touch to the overall experience.
Overall, the staff at Hotel Artisan excel in providing excellent service, maintaining cleanliness and ensuring guests feel comfortable and well cared for throughout their stay. The commendable reception and customer-friendly approach make it a standout choice for travelers seeking a warm and accommodating hotel experience.
Parking
At Hotel Artisan, the parking situation is a mixed bag with both positive and negative aspects revealed through guest reviews. The hotel offers private, free and covered parking which many visitors found to be a strong point, citing it as secure and convenient. The central location of the parking was appreciated, adding to the appeal for those who value security and ease of access.
However, a number of guests faced challenges, as the parking operates on a first-come, first-served basis and spots are limited. Thus, those arriving later often had to resort to street parking. The small size of the parking lot with only eight spaces available, was a recurring issue. Several reviewers mentioned that the garage was quite narrow, making it difficult for maneuvering, especially for larger vehicles.
A few guests noted discrepancies between the advertised parking amenities and the reality, finding no garage as promised or having to deal with less clean parking areas. Despite these setbacks, the existence of a covered and private parking area is a significant advantage for those who manage to secure a spot upon their arrival.
No, Hotel Artisan doesn't have any pool.
No, a spa isn't available at Hotel Artisan.
No, Hotel Artisan doesn't allow dogs.
Yes, parking facilities are available at Hotel Artisan.