Best Western Jaco Beach All Inclusive Resort
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Summary of reviewsThe 'Best Western Jaco Beach All Inclusive Resort' garners commendable feedback across various aspects, making it a noteworthy option for travelers seeking a well-rounded vacation experience.
Nestled along a pristine beachfront, the resort offers spectacular ocean views and immediate access to the sandy shores, ensuring guests can enjoy the beach's tranquility while also being close to San José's urban amenities. The central location facilitates easy access to local attractions, shops, restaurants and the bus terminal, enhancing convenience for explorers. The resort's clean, spacious common areas and well-maintained pools contribute to a relaxing atmosphere, further refined by the newly added elegant pool.
Guests frequently highlight the quality and variety of the breakfast options, enjoying fresh fruit and a range of dishes, including omelette stations and buffet-style meals. The views from the breakfast area and the presence of mimosas add a delightful touch. While dinner receives mixed reviews, the taste and variety of the dishes, especially during special occasions like Christmas dinner, are generally well-received, though suggestions for greater menu diversity are noted.
Rooms at the resort are broadly considered clean and comfortable with great views from balconies and convenient beach access. However, feedback indicates a need for renovations, citing issues like outdated furnishings, noisy air conditioners and occasional cleanliness concerns. Despite this, the resort's overall cleanliness and well-maintained facilities receive positive remarks, supporting a pleasant stay for most visitors.
The staff’s friendliness and exceptional service are standout features, creating a welcoming and accommodating atmosphere. Employees across various roles are frequently praised for their dedication and positive attitudes, significantly enhancing the guest experience.
The resort’s pools are highlighted as a key feature, providing clean, beautiful areas suitable for families and children, though some guests found the pool water too warm. Emailing the cleanliness and maintenance of certain sections is emphasized, but overall, the pool amenities offer a scenic and relaxing environment.
Beach access is another celebrated aspect with guests enjoying the beautiful ocean views and easy shore access, though some areas might benefit from better maintenance. Nonetheless, the beachfront location remains a favorite for its sunsets and leisure activities.
Parking at the resort is described as safe but limited with improvements needed in capacity and coverage to better accommodate guests. However, the free parking and ease of booking transport add convenience to the stay.
Families find the resort highly favorable due to its family-friendly environment and diverse kids’ activities. The resort excels with its spacious play areas, children's pools and organized events, contributing to a memorable and enjoyable family vacation.
Overall, while there are areas for improvement, the 'Best Western Jaco Beach All Inclusive Resort' stands out for its friendly atmosphere, excellent location, clean facilities and family-oriented activities, making it a popular choice for a well-rounded beach vacation.
Categories
Nestled along a pristine beachfront, the resort offers spectacular ocean views and immediate access to the sandy shores, ensuring guests can enjoy the beach's tranquility while also being close to San José's urban amenities. The central location facilitates easy access to local attractions, shops, restaurants and the bus terminal, enhancing convenience for explorers. The resort's clean, spacious common areas and well-maintained pools contribute to a relaxing atmosphere, further refined by the newly added elegant pool.
Guests frequently highlight the quality and variety of the breakfast options, enjoying fresh fruit and a range of dishes, including omelette stations and buffet-style meals. The views from the breakfast area and the presence of mimosas add a delightful touch. While dinner receives mixed reviews, the taste and variety of the dishes, especially during special occasions like Christmas dinner, are generally well-received, though suggestions for greater menu diversity are noted.
Rooms at the resort are broadly considered clean and comfortable with great views from balconies and convenient beach access. However, feedback indicates a need for renovations, citing issues like outdated furnishings, noisy air conditioners and occasional cleanliness concerns. Despite this, the resort's overall cleanliness and well-maintained facilities receive positive remarks, supporting a pleasant stay for most visitors.
The staff’s friendliness and exceptional service are standout features, creating a welcoming and accommodating atmosphere. Employees across various roles are frequently praised for their dedication and positive attitudes, significantly enhancing the guest experience.
The resort’s pools are highlighted as a key feature, providing clean, beautiful areas suitable for families and children, though some guests found the pool water too warm. Emailing the cleanliness and maintenance of certain sections is emphasized, but overall, the pool amenities offer a scenic and relaxing environment.
Beach access is another celebrated aspect with guests enjoying the beautiful ocean views and easy shore access, though some areas might benefit from better maintenance. Nonetheless, the beachfront location remains a favorite for its sunsets and leisure activities.
Parking at the resort is described as safe but limited with improvements needed in capacity and coverage to better accommodate guests. However, the free parking and ease of booking transport add convenience to the stay.
Families find the resort highly favorable due to its family-friendly environment and diverse kids’ activities. The resort excels with its spacious play areas, children's pools and organized events, contributing to a memorable and enjoyable family vacation.
Overall, while there are areas for improvement, the 'Best Western Jaco Beach All Inclusive Resort' stands out for its friendly atmosphere, excellent location, clean facilities and family-oriented activities, making it a popular choice for a well-rounded beach vacation.
Beachfront Hotel
This all-inclusive resort features beachfront access, a new pool with an infinity view of Jacó beach, and a family-friendly environment. It's centrally located, within walking distance of downtown Jacó's attractions, shopping, and dining.
Hotel near The Beach
This all-inclusive resort is located on Pastor Diaz Avenue and is beachfront. It offers convenient access to Jaco Beach with all-inclusive amenities.
Hotel Taking Steps Towards Sustainability
This resort has a stated eco-friendly policy as part of its operational guidelines, indicating an intention to incorporate environmentally conscious practices into its services.
Family Friendly Hotel
This all-inclusive resort provides direct beach access and various activities. It is designed for family fun with amenities and entertainment suitable for all ages. The all-inclusive nature simplifies vacation planning for families.
Hotel with Swimming Pool
This all-inclusive resort has a large pool area with activities and is located right on Jaco Beach. The resort provides a complete vacation experience with its pool and beachfront amenities.
Outdoor Pool
Business Hotel
The Best Western Jaco Beach All Inclusive Resort is identified as a business travel hotel in Jaco. It offers meeting spaces and is a self-contained resort.
Hotel with Parking
This resort offers free parking, providing a cost-effective and convenient option for guests arriving by car.
Accessible Hotel
This resort demonstrates a strong commitment to accessibility. It features accessible on-site parking, an ADA pool chair lift, a beachfront pool with a sloped entry ramp, and accessible public areas including the registration area. Ramps provide access to the main restaurant, and an elevator serves guest room floors. Service animals are welcome, and the elevator has Braille. Guest rooms are equipped with TVs with closed caption features, roll-in showers with grab bars, and toilets with grab bars.
Hotel with All Inclusive Packages
This resort offers a convenient all-inclusive option in Jaco with direct beach access. It provides comfortable accommodations, multiple dining options, and a variety of activities, ensuring a pleasant stay.
3-Star Hotel
This beachfront resort offers an all-inclusive experience with outdoor pools, tennis, and volleyball courts. All food and beverages are included, providing a hassle-free stay. Its location on Jacó Beach makes it ideal for beach lovers.
Hotel with Outdoor Pool
This beachfront all-inclusive resort features two outdoor pools and a children's pool, offering pleasant ocean views. The all-inclusive service extends to the poolside for guest convenience.
Guest Reviews
'Best Western Jaco Beach All Inclusive Resort' boasts a truly enviable location that receives high praise from visitors. Nestled right on the pristine beachfront, the hotel’s setting promises spectacular ocean views, allowing guests immediate access to the sandy shores. Located conveniently close to San José, it offers a seamless blend of beach enjoyment and urban accessibility.
Guests particularly appreciate the hotel's centrality, finding it effortlessly accessible to local attractions, shops and restaurants in Jaco. The proximity to the bus terminal enhances its convenience further, making it easier for travelers to venture out and explore. The resort is also celebrated for its tranquil and safe environment, ensuring a restful stay within reach of the city's vibrant nightlife and activities.
Aside from the prime beachfront setting, the facility includes well-maintained pools and spacious common areas that contribute to a relaxing vacation ambiance. Visitors enjoy the combination of well-placed amenities and the recently added pool, which adds a touch of elegance to their stay.
Overall, the hotel’s location fosters both a sense of peace and connectedness, making it an attractive choice for those seeking a balanced vacation experience. Whether intending to relax by the ocean or explore the lively town, the resort’s strategic placement caters effortlessly to diverse preferences.
The breakfast experience at the Best Western Jaco Beach All Inclusive Resort generally receives high praise from guests. Many reviews highlight the quality, taste and variety of the food with the breakfast options being particularly commended. Guests enjoyed the fresh fruit and found the range of choices, including omelette stations and buffet-style offerings, to be excellent. The views from the breakfast area and the presence of mimosas added a pleasant touch to the meal. Despite some mentions of the need for more variety and the inconvenience of having to make reservations and adhere to specific meal times, the overall consensus is that the breakfast is very good. The organization and service in the restaurant are also noted positively, contributing to an overall satisfying dining experience during breakfast.
The dinner experience at Best Western Jaco Beach All Inclusive Resort garners mixed reviews. Many guests praise the food's quality and variety, noting that the dishes are delicious and consistently good. The restaurant is commended for its well-prepared organized meals and the buffet offers a range of options, especially for meat lovers with various meat choices like fish, beef, pork and chicken. Positive remarks also highlight the enjoyable ambiance of the dining area, describing it as quiet and pleasant.
However, some guests feel that the dinner options lack variety and can be repetitive. Criticisms include meals being too basic with a heavy focus on carbohydrates and occasionally lacking in flavor. There are specific mentions of desserts needing improvement and certain meals being served lukewarm. Despite these concerns, special occasions like Christmas dinner are noted as spectacular and the hotel’s efforts to improve food quality have been recognized.
Overall, while the dining experience generally receives favorable feedback for its taste and variety, there are suggestions for greater diversity in menu options and enhancements in specific areas, such as dessert.
The guest reviews for the rooms at Best Western Jaco Beach All Inclusive Resort highlight a mix of positive and critical feedback, indicating a need for improvement in several areas. On the positive side, many guests appreciated that the rooms were clean, comfortable and offered great views, especially those with balconies. Guests also found the bed generally comfortable and the resort's beach access and amenities were well-received.
However, numerous reviews pointed out that the rooms are outdated and in need of renovation. Common complaints included noisy and old air conditioners, dampness, moldy odors and overall poor maintenance. Some guests mentioned small room sizes, old mattresses and basic furnishing that lacked essential items like mini-fridges, coffee makers and adequate lighting. Several guests also faced issues with room cleanliness upon arrival, noisy environments due to thin walls and air conditioning failures. The overall consensus suggests that while the rooms serve basic functions and cleanliness is maintained, a significant update is overdue to meet guest expectations fully.
The Best Western Jaco Beach All Inclusive Resort has received mixed reviews regarding its beds, though many guests found them comfortable. Numerous travelers praised the beds as comfortable, comfy, supportive and even very big and comfy, which significantly enhanced their stay. Additionally, the customer service was highlighted as exceptional with friendly staff members like Roberto, Miguel and Kathia making guests feel welcomed and comforted.
However, several guests pointed out issues, including small bed sizes and hard, uncomfortable mattresses. Some beds were described as feeling too high or wire-worn, while the pillows were frequently mentioned as being hard, akin to logs or rocks. Some reviews noted the lack of king-sized beds on the garden side of the hotel and cited problems such as deteriorated mattresses and noisy, uncomfortable beds.
While many found the beds comfortable and their experiences pleasant, the resort may benefit from addressing the feedback about bed and pillow improvements to make every stay as restful as possible.
Reviews on the cleanliness of 'Best Western Jaco Beach All Inclusive Resort' are mixed but lean positively. Many guests were pleased with the cleanliness, highlighting clean pools, rooms and bathrooms. Frequent commendations were given for the overall cleanliness and organization of the facilities, noting the hotel's well-maintained appearance and the staff's attentiveness. The air conditioning and comfortable amenities added to positive impressions.
However, some areas drew criticism. Problems such as neglected rooms, stained sheets, mold presence and inconsistent housekeeping services were mentioned. Public areas, including the beach and some pool areas, were occasionally cited as needing better maintenance. Housekeeping delays and sometimes incomplete cleaning efforts were recurring concerns. Despite these setbacks, guests often appreciated the friendly staff and enjoyed the overall hotel experience. Improvements in detailed cleaning and maintenance could boost overall guest satisfaction.
Visitors to the Best Western Jaco Beach All Inclusive Resort consistently praise the hotel's staff for their friendliness, attentiveness and exceptional service. The atmosphere created by the employees—ranging from reception and housekeeping to bartenders and waitstaff—is described as warm and welcoming. Many guests note the staff's willingness to go above and beyond to accommodate requests and solve problems, ensuring a pleasant and comfortable stay.
The friendliness of the staff stands out with multiple reviews mentioning their constant smiles and helpful nature. Specific employees, such as Grettel from housekeeping and Ronald at the reception, receive individual commendations for their excellent service. The animation team and those at the pool and bar areas particularly excel, contributing to an enjoyable and vibrant atmosphere throughout the resort.
Despite a few isolated incidents of slower service or less helpful interactions, the overwhelming sentiment is that the staff's consistently positive and helpful attitudes significantly enhance the overall guest experience. Acknowledgement is given to the hardworking nature and dedication of the team, making the stay memorable through their genuine hospitality and excellent customer service.
The Best Western Jaco Beach All Inclusive Resort offers a mixed experience with its Wi-Fi services. While many guests found the wifi to be generally reliable and available in most areas, others reported significant issues. Positive feedback highlighted good connectivity with some guests able to conduct Zoom meetings without difficulty. Unfortunately, a substantial number of reviews mentioned poor Wi-Fi quality, especially in the rooms and corner locations, where the signal often didn't reach or was intermittent. Despite some successful fixes by the staff, other complaints remained unresolved, indicating inconsistent service. Overall, while some areas of the resort boast good internet service, there are notable gaps in coverage and reliability.
Guests commenting on the Best Western Jaco Beach All Inclusive Resort generally found the hotel’s pools to be a highlight of their stay. The resort features multiple pools, including a new pool that has received praise for its cleanliness and easy access for children. The pool areas are described as clean, beautiful and well-maintained, offering pleasant facilities and a family-friendly atmosphere.
However, there were some issues noted by guests regarding the pools. Many reviewers mentioned that the pool water was very warm, which detracted from the refreshing experience they were seeking, especially in Jaco's hot climate. Some also criticized the cleanliness of certain pools with reports of dirty water and surrounding areas needing better maintenance.
Despite these drawbacks, guests appreciated the varied pool options, including those suitable for children and enjoyed the organized activities such as foam parties, pool Zumba and nighttime entertainment. There were some concerns about the pools being too crowded at times and some guests found the noise from music and activities around the pool area too loud.
Pool hours were also considered limited, closing earlier than some guests would have liked, which restricted their ability to enjoy a late-evening swim. However, the overall consensus is that the pools contribute positively to the resort experience, offering good value and a scenic, relaxing environment, particularly the new pool with a sea view.
The beach at Best Western Jaco Beach All Inclusive Resort is consistently praised for its convenient proximity, allowing guests to enjoy direct and easy access to the shore. Positioned right on the beach, the resort delivers beautiful ocean views and breathtaking sunsets, making it an ideal spot for relaxation. The clean and sandy stretch just a short walk from the hotel is particularly appreciated for leisurely beach activities such as soccer and family gatherings.
However, the beach area directly in front of the hotel has its drawbacks with some guests mentioning that it can be rocky and dirty at times. These areas require better maintenance and cleanliness, given that the sand can feel more like dirt and is occasionally littered with debris. Despite these concerns, many visitors still find the beach experience enjoyable, especially with the excellent surveillance ensuring safety and security.
While the beach chairs are noted to be old and in need of replacement, many still appreciate the amenities offered. The ocean itself provides thrilling waves, adding to the adventurous spirit of the place, though it may not be the best for swimming due to the rough conditions.
Overall, the beachfront location of the resort is celebrated for its accessibility and the spectacular sunsets it offers, making it a favored spot for families and couples looking to unwind by the sea.
Parking at the Best Western Jaco Beach All Inclusive Resort presents a mixed experience for guests. While there is parking available, the lot is often described as limited and quickly fills up, sometimes resulting in guests having to park on the grass. The safety of the lot is noted, though some reviewers have mentioned that the security camera stopped working, raising concerns. There is no covered or shaded parking, which means vehicles are exposed to the sun and elements throughout the day. Despite these drawbacks, parking is free, but the overall setup could benefit from improvements. The ease of booking a car or van to reach the resort is a positive point, although better parking facilities would significantly enhance the guests' experience.
The Best Western Jaco Beach All Inclusive Resort stands out as a top choice for family vacations, thanks to its family-friendly environment and diverse activities tailored specifically for children. The hotel offers a welcoming atmosphere with clean and cozy rooms and its numerous kid-oriented amenities such as a spacious children's play area, attractive playground and children's pool. Families can enjoy a variety of recreational activities, including face painting, piñata games, inflatables and organized events like foam parties and magic shows.
Guests appreciate the warm and dedicated staff who help create a pleasant family atmosphere throughout the resort. The entertainment programs encompass activities suitable for all ages, from lively music and karaoke to foosball and pool games. Besides activities, the resort also boasts direct beach access, making it easy for families to enjoy beach walks and water fun.
While the resort excels in many areas, some visitors noted a need for more diverse family games in the lobby and a mini-refrigerator in the rooms. Despite these minor drawbacks, the resort's overall commitment to providing a secure and engaging environment for both children and adults remains evident in the overwhelmingly positive feedback from guests. The result is a highly recommended destination for a memorable and enjoyable family getaway.
Best Western Jaco Beach All Inclusive Resort offers a quintessential three-star experience. While visitors should not expect five-star Caribbean luxury, the essential amenities are available. Reviewers highlighted that the food operates on a three-star buffet standard and while it's not extravagant, it provides reasonable value for money. Some guests remarked positively on the ongoing hotel upgrades, which are making a significant difference in improving service quality.
Despite these efforts, certain areas such as the infrastructure and overall facilities still need attention; the hotel is described by some as outdated and in need of remodeling. Specific amenities like a gym are also notably absent. Yet, considering the price-to-location ratio, many guests feel the hotel offers good value, making it an economical choice for travelers.
In summary, Best Western Jaco Beach All Inclusive Resort delivers a service aligned with its three-star rating with possibilities for enhancement to meet higher standards and enrich the guest experience.
Nestled in a scenic location, the Best Western Jaco Beach All Inclusive Resort offers a comprehensive all-inclusive experience with various services that cater to different tastes and preferences. Guests frequently praise the food and beverages for their quality and variety, noting that the buffet includes delicious and flavorful meals with gluten-free options available. The all-inclusive package ensures continuous access to good drinks and a range of cocktails, making it a great choice for those who enjoy an array of dining and drinking options.
The resort features pleasant pools and spacious, comfortable facilities, complemented by brilliant staff and excellent meal service. Guests find the inclusive arrangement convenient, as everything from meals to alcohol is covered, simplifying the vacation experience. The resort's affordability compared to other all-inclusive hotels is often highlighted, making it an attractive option for budget-conscious travelers who still seek quality service.
Entertainment options are plentiful with activities and night shows ensuring there's always something to do. The resort provides good value for the inclusiveness of its offerings, which include varied snacks and drinks available throughout the day.
While some guests find areas such as the all-inclusive system, gym availability and certain food controls lacking, most reviews reflect a positive experience, particularly when recognizing the resort's value for money. Overall, the resort's clean facilities, tasty food and helpful staff create a well-rounded all-inclusive stay suitable for those looking to disconnect and enjoy a hassle-free vacation.
The Best Western Jaco Beach All Inclusive Resort is noted for its friendly and extremely attentive staff, creating a welcoming environment for all guests. While there were mixed reviews about the internet service, many found the Wi-Fi to be great with high-speed access conducive to business needs. The resort provides good working facilities, including meeting boards and desks suitable for business travelers, some even equipped for laptop use. The large beds and accessible desks in the rooms add to the convenience for those working. Despite a negative remark suggesting that it may not be worth the money, the overall opinion leans towards a very good experience for business-oriented guests.
The Best Western Jaco Beach All Inclusive Resort offers a mixed experience regarding accessibility for guests with disabilities. On the positive side, the hotel features good accessibility for people with disabilities throughout most of the property, including accessible rooms with necessary amenities such as refrigerators and visible power outlets. The pools are equipped with special chairs and ramps for people with reduced mobility and there is direct access to the beach.
However, there are several significant drawbacks. The absence of elevators poses a challenge, especially for rooms located on higher floors, which makes carrying luggage or moving around difficult for those with mobility issues. Some areas, including the restaurant situated on the second floor, are not easily accessible and wheelchair-accessible rooms are reportedly very cramped. The hotel needs improvement in providing adequate ramps and better elevator facilities.
Despite these shortcomings, the resort remains a suitable place for families, offering necessary food options for all tastes, clean rooms and a comfortable environment. Furthermore, the proximity to the town and the beach adds to its convenience. Staff members were noted for their helpfulness, such as arranging first-floor rooms for guests with babies and saving lost items.
In summary, while the Best Western Jaco Beach Resort has made some efforts towards accessibility, it still requires significant upgrades to be fully accommodating for all guests, particularly those with mobility challenges.
The outdoor pool areas at Best Western Jaco Beach All Inclusive Resort receive high praise from guests. The resort boasts multiple pools, including a new pool that adds an element of elegance. Guests appreciate the clean and well-maintained pools, which are described as nice, big and beautiful. The pools cater well to families with some areas specifically designed for children, making them very suitable and entertaining for younger guests.
Activities around the pool area are well-received, providing ample entertainment for guests of all ages. The main pool offers some shaded areas and a sea view, enhancing the relaxation experience. The resort's recreation program, including pool activities, is particularly commended for its variety and engagement.
Despite the overall positive feedback, some guests noted that the pools can get crowded and that the water can be quite warm, especially during peak times. Maintenance issues, such as missing tiles and an occasional lack of lifeguards, were mentioned as areas needing improvement. Additionally, there is no pool bar, which could be a downside for some guests seeking convenient poolside service.
Overall, the pool facilities at Best Western Jaco Beach All Inclusive Resort are well-regarded with clean, spacious and family-friendly environments contributing to an enjoyable stay.
Nestled right on the beach, the Best Western Jaco Beach All Inclusive Resort boasts an exceptional beachfront location. Guests consistently rave about the convenient and picturesque setting. With the beach just behind the hotel garden, the proximity to the ocean provides effortless beach access and allows easy enjoyment of the beautiful beachfront. Many appreciate that the pool and beach bar are positioned in front of the beach, offering serene views and a pleasant atmosphere. Visitors also highlight the proximity to the main street, adding an extra layer of convenience. Safety, cleanliness and friendly service are recurrent themes, making it a highly recommended destination for beach lovers seeking a hassle-free and relaxing stay.
Location Show Map
Location
Guests particularly appreciate the hotel's centrality, finding it effortlessly accessible to local attractions, shops and restaurants in Jaco. The proximity to the bus terminal enhances its convenience further, making it easier for travelers to venture out and explore. The resort is also celebrated for its tranquil and safe environment, ensuring a restful stay within reach of the city's vibrant nightlife and activities.
Aside from the prime beachfront setting, the facility includes well-maintained pools and spacious common areas that contribute to a relaxing vacation ambiance. Visitors enjoy the combination of well-placed amenities and the recently added pool, which adds a touch of elegance to their stay.
Overall, the hotel’s location fosters both a sense of peace and connectedness, making it an attractive choice for those seeking a balanced vacation experience. Whether intending to relax by the ocean or explore the lively town, the resort’s strategic placement caters effortlessly to diverse preferences.
Breakfast
Dinner
However, some guests feel that the dinner options lack variety and can be repetitive. Criticisms include meals being too basic with a heavy focus on carbohydrates and occasionally lacking in flavor. There are specific mentions of desserts needing improvement and certain meals being served lukewarm. Despite these concerns, special occasions like Christmas dinner are noted as spectacular and the hotel’s efforts to improve food quality have been recognized.
Overall, while the dining experience generally receives favorable feedback for its taste and variety, there are suggestions for greater diversity in menu options and enhancements in specific areas, such as dessert.
Rooms
However, numerous reviews pointed out that the rooms are outdated and in need of renovation. Common complaints included noisy and old air conditioners, dampness, moldy odors and overall poor maintenance. Some guests mentioned small room sizes, old mattresses and basic furnishing that lacked essential items like mini-fridges, coffee makers and adequate lighting. Several guests also faced issues with room cleanliness upon arrival, noisy environments due to thin walls and air conditioning failures. The overall consensus suggests that while the rooms serve basic functions and cleanliness is maintained, a significant update is overdue to meet guest expectations fully.
Beds
However, several guests pointed out issues, including small bed sizes and hard, uncomfortable mattresses. Some beds were described as feeling too high or wire-worn, while the pillows were frequently mentioned as being hard, akin to logs or rocks. Some reviews noted the lack of king-sized beds on the garden side of the hotel and cited problems such as deteriorated mattresses and noisy, uncomfortable beds.
While many found the beds comfortable and their experiences pleasant, the resort may benefit from addressing the feedback about bed and pillow improvements to make every stay as restful as possible.
Cleanliness
However, some areas drew criticism. Problems such as neglected rooms, stained sheets, mold presence and inconsistent housekeeping services were mentioned. Public areas, including the beach and some pool areas, were occasionally cited as needing better maintenance. Housekeeping delays and sometimes incomplete cleaning efforts were recurring concerns. Despite these setbacks, guests often appreciated the friendly staff and enjoyed the overall hotel experience. Improvements in detailed cleaning and maintenance could boost overall guest satisfaction.
Staff
The friendliness of the staff stands out with multiple reviews mentioning their constant smiles and helpful nature. Specific employees, such as Grettel from housekeeping and Ronald at the reception, receive individual commendations for their excellent service. The animation team and those at the pool and bar areas particularly excel, contributing to an enjoyable and vibrant atmosphere throughout the resort.
Despite a few isolated incidents of slower service or less helpful interactions, the overwhelming sentiment is that the staff's consistently positive and helpful attitudes significantly enhance the overall guest experience. Acknowledgement is given to the hardworking nature and dedication of the team, making the stay memorable through their genuine hospitality and excellent customer service.
Wi-Fi
Pool
However, there were some issues noted by guests regarding the pools. Many reviewers mentioned that the pool water was very warm, which detracted from the refreshing experience they were seeking, especially in Jaco's hot climate. Some also criticized the cleanliness of certain pools with reports of dirty water and surrounding areas needing better maintenance.
Despite these drawbacks, guests appreciated the varied pool options, including those suitable for children and enjoyed the organized activities such as foam parties, pool Zumba and nighttime entertainment. There were some concerns about the pools being too crowded at times and some guests found the noise from music and activities around the pool area too loud.
Pool hours were also considered limited, closing earlier than some guests would have liked, which restricted their ability to enjoy a late-evening swim. However, the overall consensus is that the pools contribute positively to the resort experience, offering good value and a scenic, relaxing environment, particularly the new pool with a sea view.
Beach
However, the beach area directly in front of the hotel has its drawbacks with some guests mentioning that it can be rocky and dirty at times. These areas require better maintenance and cleanliness, given that the sand can feel more like dirt and is occasionally littered with debris. Despite these concerns, many visitors still find the beach experience enjoyable, especially with the excellent surveillance ensuring safety and security.
While the beach chairs are noted to be old and in need of replacement, many still appreciate the amenities offered. The ocean itself provides thrilling waves, adding to the adventurous spirit of the place, though it may not be the best for swimming due to the rough conditions.
Overall, the beachfront location of the resort is celebrated for its accessibility and the spectacular sunsets it offers, making it a favored spot for families and couples looking to unwind by the sea.
Parking
Family
Guests appreciate the warm and dedicated staff who help create a pleasant family atmosphere throughout the resort. The entertainment programs encompass activities suitable for all ages, from lively music and karaoke to foosball and pool games. Besides activities, the resort also boasts direct beach access, making it easy for families to enjoy beach walks and water fun.
While the resort excels in many areas, some visitors noted a need for more diverse family games in the lobby and a mini-refrigerator in the rooms. Despite these minor drawbacks, the resort's overall commitment to providing a secure and engaging environment for both children and adults remains evident in the overwhelmingly positive feedback from guests. The result is a highly recommended destination for a memorable and enjoyable family getaway.
3 Star
Despite these efforts, certain areas such as the infrastructure and overall facilities still need attention; the hotel is described by some as outdated and in need of remodeling. Specific amenities like a gym are also notably absent. Yet, considering the price-to-location ratio, many guests feel the hotel offers good value, making it an economical choice for travelers.
In summary, Best Western Jaco Beach All Inclusive Resort delivers a service aligned with its three-star rating with possibilities for enhancement to meet higher standards and enrich the guest experience.
All-Inclusive Packages
The resort features pleasant pools and spacious, comfortable facilities, complemented by brilliant staff and excellent meal service. Guests find the inclusive arrangement convenient, as everything from meals to alcohol is covered, simplifying the vacation experience. The resort's affordability compared to other all-inclusive hotels is often highlighted, making it an attractive option for budget-conscious travelers who still seek quality service.
Entertainment options are plentiful with activities and night shows ensuring there's always something to do. The resort provides good value for the inclusiveness of its offerings, which include varied snacks and drinks available throughout the day.
While some guests find areas such as the all-inclusive system, gym availability and certain food controls lacking, most reviews reflect a positive experience, particularly when recognizing the resort's value for money. Overall, the resort's clean facilities, tasty food and helpful staff create a well-rounded all-inclusive stay suitable for those looking to disconnect and enjoy a hassle-free vacation.
Business
Accessible
However, there are several significant drawbacks. The absence of elevators poses a challenge, especially for rooms located on higher floors, which makes carrying luggage or moving around difficult for those with mobility issues. Some areas, including the restaurant situated on the second floor, are not easily accessible and wheelchair-accessible rooms are reportedly very cramped. The hotel needs improvement in providing adequate ramps and better elevator facilities.
Despite these shortcomings, the resort remains a suitable place for families, offering necessary food options for all tastes, clean rooms and a comfortable environment. Furthermore, the proximity to the town and the beach adds to its convenience. Staff members were noted for their helpfulness, such as arranging first-floor rooms for guests with babies and saving lost items.
In summary, while the Best Western Jaco Beach Resort has made some efforts towards accessibility, it still requires significant upgrades to be fully accommodating for all guests, particularly those with mobility challenges.
Outdoor Pool
Activities around the pool area are well-received, providing ample entertainment for guests of all ages. The main pool offers some shaded areas and a sea view, enhancing the relaxation experience. The resort's recreation program, including pool activities, is particularly commended for its variety and engagement.
Despite the overall positive feedback, some guests noted that the pools can get crowded and that the water can be quite warm, especially during peak times. Maintenance issues, such as missing tiles and an occasional lack of lifeguards, were mentioned as areas needing improvement. Additionally, there is no pool bar, which could be a downside for some guests seeking convenient poolside service.
Overall, the pool facilities at Best Western Jaco Beach All Inclusive Resort are well-regarded with clean, spacious and family-friendly environments contributing to an enjoyable stay.
Beachfront
Yes, Best Western Jaco Beach All Inclusive Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Jaco Beach All Inclusive Resort.
No, Best Western Jaco Beach All Inclusive Resort doesn't allow dogs.
Yes, parking facilities are available at Best Western Jaco Beach All Inclusive Resort.
No, Best Western Jaco Beach All Inclusive Resort doesn't have a gym.
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