Eurostars Reina Felicia
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Summary of reviewsEurostars Reina Felicia in Jaca is a well-regarded hotel, particularly for its tranquil location, service and amenities, making it a popular choice for tourists seeking relaxation and proximity to natural attractions. The hotel is situated just outside the busy center of Jaca in a peaceful residential area. Guests enjoy easy access to supermarkets and ample parking spots, making it convenient for those traveling by car. While not centrally located, the city center is just a short, pleasant walk away and the hotel is well-positioned for those exploring the Pyrenees or nearby ski resorts.
The hotel's breakfast service is widely praised for its variety and quality. Guests appreciate the wide selection of fresh fruits, pastries, cheeses and hot dishes, often describing the experience as "excellent" and "delicious." Though there are occasional remarks about the cost and minor cleanliness issues, the positive feedback is overwhelming. Dinner reviews are more mixed; while the food quality and friendly staff receive commendations, the limited menu and occasional service issues suggest there's room for improvement.
Rooms at Eurostars Reina Felicia are highly regarded for their spaciousness, cleanliness and modern decor. Guests particularly enjoy the comfortable beds and large windows with beautiful mountain views. The hotel’s commitment to cleanliness is evident in the frequent positive comments, despite a few isolated concerns about maintenance and sparse furnishings. The staff, particularly at the reception and restaurant, are often highlighted for their professionalism and friendliness, contributing significantly to a pleasant stay.
Family accommodations are well-thought-out with spacious duplex and family rooms that are ideal for larger parties. The hotel's quiet surroundings and proximity to essential amenities make it a great choice for family vacations. The indoor pool is a hit with children and the staff are noted for their warmth and attentiveness to young guests.
However, the hotel's Wi-Fi service is inconsistent with several guests reporting slow speeds and connectivity issues, though instructions are clear and available in multiple languages. The gym, while providing essential fitness equipment, could benefit from updates and better maintenance.
Parking facilities are another strong point with secure underground options and abundant free parking spaces nearby. The ease of parking adds to the convenience for guests traveling with their own vehicles.
In conclusion, Eurostars Reina Felicia in Jaca offers a mostly positive experience with excellent service, spacious and comfortable rooms and a peaceful location ideal for families and travelers looking to explore the region. Improvements in dinner offerings, Wi-Fi reliability and gym maintenance could enhance the overall guest experience.
Categories
The hotel's breakfast service is widely praised for its variety and quality. Guests appreciate the wide selection of fresh fruits, pastries, cheeses and hot dishes, often describing the experience as "excellent" and "delicious." Though there are occasional remarks about the cost and minor cleanliness issues, the positive feedback is overwhelming. Dinner reviews are more mixed; while the food quality and friendly staff receive commendations, the limited menu and occasional service issues suggest there's room for improvement.
Rooms at Eurostars Reina Felicia are highly regarded for their spaciousness, cleanliness and modern decor. Guests particularly enjoy the comfortable beds and large windows with beautiful mountain views. The hotel’s commitment to cleanliness is evident in the frequent positive comments, despite a few isolated concerns about maintenance and sparse furnishings. The staff, particularly at the reception and restaurant, are often highlighted for their professionalism and friendliness, contributing significantly to a pleasant stay.
Family accommodations are well-thought-out with spacious duplex and family rooms that are ideal for larger parties. The hotel's quiet surroundings and proximity to essential amenities make it a great choice for family vacations. The indoor pool is a hit with children and the staff are noted for their warmth and attentiveness to young guests.
However, the hotel's Wi-Fi service is inconsistent with several guests reporting slow speeds and connectivity issues, though instructions are clear and available in multiple languages. The gym, while providing essential fitness equipment, could benefit from updates and better maintenance.
Parking facilities are another strong point with secure underground options and abundant free parking spaces nearby. The ease of parking adds to the convenience for guests traveling with their own vehicles.
In conclusion, Eurostars Reina Felicia in Jaca offers a mostly positive experience with excellent service, spacious and comfortable rooms and a peaceful location ideal for families and travelers looking to explore the region. Improvements in dinner offerings, Wi-Fi reliability and gym maintenance could enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
This hotel is located in Jaca, a region committed to sustainable tourism development, reflecting an alignment with regional environmental goals.
Hotel with Swimming Pool
This modern hotel offers both indoor and outdoor pools. It is well-equipped for both leisure and business, providing spacious and well-lit rooms.
Indoor Pool Outdoor Pool
Hotel with Parking
This hotel offers covered parking for a fee. It is located near the ski slopes, making it a convenient choice for winter sports enthusiasts. The hotel also features modern, well-lit rooms and is equipped for business meetings.
Accessible Hotel
This hotel stands out with its comprehensive accessibility features, including wheelchair-accessible rooms and public areas. The staff is well-trained to assist guests with disabilities, ensuring a smooth and enjoyable stay. Its location in Jaca adds to its appeal.
Hotel with Gym
The hotel has a gym, providing guests with the opportunity to maintain their fitness routine while traveling. The fitness center offers a variety of equipment for a comprehensive workout.
Hotel with Indoor Pool
This hotel is reported to have an indoor pool among its recreational amenities. It also has a fitness center, suggesting a focus on guest wellness and active leisure.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Eurostars Reina Felicia enjoys a favorable location just outside the bustling center of Jaca, providing a tranquil and relaxing environment with beautiful views, notably of Peña Oroel. Situated in a residential area, the hotel offers easy access to supermarkets and hassle-free parking, making it convenient for guests traveling by car. Though it is not in the heart of the city, the center can be easily reached via a pleasant walk that takes between 10 to 20 minutes, depending on one's pace.
The quiet, peaceful surroundings are ideal for those seeking a break from city noise while remaining close enough for easy exploration of Jaca. Additionally, the location is well-suited for guests planning to explore the Pyrenees or ski resorts in the area. Overall, the tranquil setting, combined with proximity to essential amenities and the city center, makes Eurostars Reina Felicia a well-balanced choice for visitors to Jaca.
The breakfast experience at Eurostars Reina Felicia has garnered a variety of reviews, mostly highlighting the positive aspects. Many guests commend the breakfast for being "very good," "complete," "varied," and "plentiful." The buffet offers a wide selection, including fresh fruits, pastries, a variety of juices, different types of teas, cheeses, cold cuts and hot food. Several guests describe the breakfast as "spectacular," "excellent," and "delicious," appreciating the quality and presentation of the food.
However, some guests note areas for improvement. There are mentions of the breakfast being "too expensive" for the variety offered, instances of dirty utensils and lukewarm hot items. The coffee and juice quality also received some criticism. Despite these minor concerns, most reviews remain positive with many guests recommending the buffet breakfast for its variety and quality.
Staff and service are highlighted as attentive, contributing to an overall pleasant breakfast experience. For those seeking a more substantial morning meal, the buffet is generally well-received and is considered a good option for starting the day.
Eurostars Reina Felicia has received a mix of guest feedback regarding its dinner options. On the positive side, many visitors praised the quality of the food in the restaurant, describing it as very good and plentiful. Some guests were particularly impressed by the delicious dinner menu and the house wine offered at a reasonable price. The restaurant staff, especially individuals like Carlos, received accolades for their friendliness and willingness to accommodate late arrivals.
However, several guests highlighted significant areas for improvement. Issues ranged from a limited and sometimes erroneous menu to instances of unappetizing or overcooked meals. The dinner buffet was often criticized for its lack of variety and poor presentation. Some guests experienced slow service or even a lack of dinner availability altogether. Others noted that certain items they desired were not available or they were refused service due to arriving late.
Additionally, there were logistical concerns, such as the restaurant being closed on certain nights and limited dining options without half-board arrangements. Tables were occasionally unorganized and there were complaints about difficulties with orders, including mismatched desserts and undercooked rice.
In summary, while the restaurant at Eurostars Reina Felicia has its strengths in service and some positive dining experiences, consistent quality and availability issues suggest there is room for improvement to meet guests' expectations.
Located in an idyllic setting, Eurostars Reina Felicia offers rooms that consistently receive praise for their spaciousness, comfort and cleanliness. Guests highlight that the rooms are generous in size and include comfortable beds—ideal for families or groups. The hotel's accommodations cater to various needs with amenities such as duplex rooms and suites with multiple balconies. Visitors appreciate the modern and well-decorated interiors, noting that many rooms have been recently renovated to a high standard.
Comfort is a recurring theme in reviews with numerous guests remarking on the cozy and peaceful nature of the rooms, complemented by large windows that offer stunning mountain views. Despite a few mentions of sparse furnishings, the positive feedback overwhelmingly underscores the hotel's commitment to providing a relaxing and luxurious environment. Overall, Eurostars Reina Felicia stands out for its spacious, clean and comfortable rooms, making it a commendable choice for travelers seeking tranquility and modern amenities.
Guests of the Eurostars Reina Felicia hotel consistently highlighted the comfort and size of the beds, frequently describing them as large, spacious and particularly cozy. The beds were often referred to as being very comfortable with several mentions of king-size dimensions, which guests appreciated for the added space. Reviews praised the clean and spacious rooms that complemented the generously-sized beds, enhancing the overall comfort of their stay.
Many reviewers found the bedding quality to be excellent and there was frequent praise for the mattress and pillows contributing to a restful night's sleep. However, a few guests did note that the softness or hardness of the mattresses and pillows didn't suit their personal preferences.
While the primary beds in the rooms received high marks for comfort, some guests did express dissatisfaction with the additional sleeping options. Sofa beds and extra beds were often described as uncomfortable, detracting from the overall sleeping experience for those who used them.
On balance, the hotel seems to have scored well with its primary beds, ensuring a large, comfortable and restful experience for the majority of its guests.
Eurostars Reina Felicia is frequently praised for its cleanliness with many guests noting the hotel's high standards in maintaining a clean and pleasant environment. The rooms are consistently described as clean, spacious and comfortable, making for a relaxing stay. Guests appreciate the cleanliness of both the rooms and common areas with some reviews highlighting the spotless conditions and impeccable hygiene measures in place.
While there are occasional comments about minor cleaning issues, such as crumbs and hair in the rooms and some maintenance aspects needing attention, the overall sentiment remains positive. The hotel staff are also commended for their helpfulness in maintaining cleanliness. Visitors enjoy the clean and quiet atmosphere, further adding to the comfort of their stay. Despite a few isolated concerns, Eurostars Reina Felicia stands out for its commitment to cleanliness and well-maintained facilities.
Eurostars Reina Felicia has garnered praise for its staff across numerous guest reviews. The reception is highlighted for its friendly and attentive personnel with particular mentions of Ana and Oscar for their exceptional service and professionalism. Guests frequently noted the warm welcome and helpful nature of the front desk team, describing them as competent, polite and always ready to assist. Staff in the dining room and bar also received positive feedback with Oscar in the restaurant and the cafeteria staff being singled out for their efficient and friendly service. Overall, the hotel's personnel are seen as a standout feature, ensuring a pleasant and supportive experience for all visitors.
The guest reviews for Eurostars Reina Felicia highlight some mixed experiences with the hotel's Wi-Fi service. On the positive side, several guests mentioned good wifi and praised the good wifi reception. For those comfortable with basic instructions, the wifi setup details provided in both Spanish and English were appreciated.
However, a significant number of reviews pointed out issues with the Wi-Fi. Some guests reported very slow speeds, weak wifi and instances where the Wi-Fi did not work at all. Wired internet was found to be nonexistent. In some rooms, Wi-Fi was described as patchy and a few guests experienced complete connectivity failures, leaving them without internet during their stay. Overall, while there are instances of reliable service, guests should be prepared for the possibility of inconsistent Wi-Fi performance.
Eurostars Reina Felicia offers access to both a gym and a swimming pool, providing basic amenities for those looking to stay active during their visit. The gym is described as modest and small with reviewers noting that it includes essential fitness items. Despite its limited size, some guests appreciate having a fitness room available. However, the condition of the gym equipment has been a point of concern with several comments highlighting that the facilities appear old or poorly maintained. Overall, while the gym might meet basic workout needs, it seems in need of updates and better upkeep to improve guest satisfaction.
The Eurostars Reina Felicia offers both indoor and outdoor swimming pool facilities that are appreciated by many guests, especially the heated pool which is a favorite during the winter months. Despite its smaller size, the pool area provides sufficient amenities for relaxation and enjoyment. The outdoor swimming pool is noted to be nice and refreshing when in good condition, adding to the overall pleasant experience.
However, some visitors have mentioned that the outdoor pool has had issues with maintenance, occasionally appearing in disrepair or even green, which detracts from the setting. The indoor pool, while heated and generally satisfying, has had occasional cleanliness concerns and can sometimes be in need of better upkeep.
Overall, guests have found the pools at Eurostars Reina Felicia to be a welcomed feature, offering a mix of enjoyment with occasional drawbacks related to maintenance and cleanliness.
Eurostars Reina Felicia offers a variety of parking options that make it easy and convenient for travelers to securely leave their vehicles. Guests have consistently highlighted the availability of both underground secure parking and ample parking spaces around the hotel. Many reviews emphasize the ease of finding free parking spots either right in front of the hotel or in its immediate vicinity.
The hotel's garage provides a secure place for cars, albeit at an extra cost, while there is also the option of guarded parking close by. Visitors have found it convenient to park not only in the designated hotel parking areas but also in nearby streets without any hassle. This availability ensures that guests can choose between private, underground parking or the abundance of free public parking options around the perimeter of the hotel.
Additionally, the parking facilities have been praised for their easy accessibility, making the transition from vehicle to room straightforward and stress-free. Overall, the feedback underscores the practical and secure parking solutions provided by the Eurostars Reina Felicia, catering well to the needs of its guests.
The Eurostars Reina Felicia is well suited for families, providing a range of facilities and amenities designed to cater to those traveling with children. The rooms, particularly the duplex and family rooms, are noted for their comfort and spaciousness, accommodating families of up to four people comfortably. Children are particularly fond of the duplex rooms, which offer an extra touch of excitement during their stay.
The hotel is also ideal for families planning long snow holidays with adequate ski storage space and a location that is conveniently close to supermarkets, ensuring easy access to essentials. The family-friendly ambiance is complemented by special details in the rooms for young children, which enhance the overall experience.
Families have a positive experience with the indoor pool, which is accessible to children, providing an enjoyable activity during the stay. Additionally, the staff, especially a male member noted for being loved by kids, contribute to a welcoming environment. The quiet area and peaceful surroundings of the hotel further add to the suitability for a family getaway.
Overall, the Eurostars Reina Felicia stands out as an ideal choice for families seeking a comfortable and accommodating stay, whether for a short visit or an extended snow holiday.
Eurostars Reina Felicia offers a mixed experience for guests, balancing some strengths with notable weaknesses. The hotel provides services and facilities generally expected from a four-star establishment, such as cleanliness, well-equipped rooms and a safe environment. Guests appreciated features like good breakfast options, friendly staff and the modern appearance of junior suite rooms.
However, several areas fall short of four-star expectations. The hotel's amenities do not always align with its rating; there is no spa offering and the spa pool and café were closed during some stays. The furniture and overall decor are due for updates and the restaurant's food choices and quality did not meet the anticipated standards. Additionally, guests noted that using vending machine coffee in a four-star hotel was unsatisfactory.
Despite having the visual appeal and some four-star details, Eurostars Reina Felicia's service level and amenities did not always match the high expectations associated with its rating, leaving some guests to feel it performs more like a three-star hotel.
Eurostars Reina Felicia is ideal for business travelers looking for a comfortable and functional stay. The facilities are perfectly suited for a short business stay, including access to functional meeting rooms which are also suitable for work meetings. Guests have noted the hotel is very clean and well-maintained, making it an inviting place for an overnight business trip. The location is praised for its accessibility, offering convenient parking options and proximity to nearby ski resorts for those combining business with leisure activities. Although the hotel features a large, corporate design, it consistently delivers a good standard of service that aligns with its four-star rating. The junior suites provide ample space and the necessary environment for productivity, underscoring the hotel's commitment to catering to the needs of business travelers.
Eurostars Reina Felicia demonstrates a strong commitment to accessibility for guests with disabilities. The hotel offers accessible parking, both easy to find and conveniently located, making it simple to handle luggage. Guests appreciate the accessible pool and the availability of rooms designed to accommodate those with mobility challenges. The elevators are in full working order, ensuring all areas of the hotel are reachable without using stairs. The cleanliness of the hotel is frequently highlighted with strict hygiene measures in place, contributing to a pleasant atmosphere. Additionally, the friendly staff adds to the overall positive experience for guests, making stays more enjoyable and comfortable. The well-connected location further enhances ease of travel for everyone.
Eurostars Reina Felicia features an outdoor pool that has received mixed feedback from guests. Positives include that having an outdoor pool is seen as a big plus, especially appreciated on hot days. It's described as nice and large with mentions of it being clean and warmed, which adds to the overall enjoyment.
However, there were comments about its limited area, few sunbeds and instances where it appeared empty, dirty or abandoned. Some guests noted that it was under renovation at times, but the pool area itself is often regarded as pretty and inviting when maintained properly. Despite these occasional issues, many guests enjoyed the swimming pool facilities, which were seen as a valuable amenity for their stay.
The Eurostars Reina Felicia features a heated indoor pool, which guests find especially enjoyable after a cold day or during winter. It is a convenient option for families, as children are allowed to use the pool when accompanied by an adult. Generally, the indoor pool receives positive feedback with many appreciating its presence and finding it good for use, even for babies. However, some reviews mention that the pool is small and occasionally cold. There have been remarks about the pool area being dirty and instances where the pool was closed or not working properly. Despite these occasional issues, the heated indoor pool remains a valued amenity for guests looking to relax during their stay.
Nestled in a tranquil setting, Eurostars Reina Felicia offers a serene retreat ideal for relaxation. Guests appreciate the quiet rooms and the peaceful surroundings, making it a perfect escape from the hustle and bustle. The romantic ambiance and location further enhance the experience, providing an idyllic environment for a romantic getaway. Overall, Eurostars Reina Felicia stands out as a fantastic choice for those seeking a quiet and comfortable stay in a romantic setting.
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Location
The quiet, peaceful surroundings are ideal for those seeking a break from city noise while remaining close enough for easy exploration of Jaca. Additionally, the location is well-suited for guests planning to explore the Pyrenees or ski resorts in the area. Overall, the tranquil setting, combined with proximity to essential amenities and the city center, makes Eurostars Reina Felicia a well-balanced choice for visitors to Jaca.
Breakfast
However, some guests note areas for improvement. There are mentions of the breakfast being "too expensive" for the variety offered, instances of dirty utensils and lukewarm hot items. The coffee and juice quality also received some criticism. Despite these minor concerns, most reviews remain positive with many guests recommending the buffet breakfast for its variety and quality.
Staff and service are highlighted as attentive, contributing to an overall pleasant breakfast experience. For those seeking a more substantial morning meal, the buffet is generally well-received and is considered a good option for starting the day.
Dinner
However, several guests highlighted significant areas for improvement. Issues ranged from a limited and sometimes erroneous menu to instances of unappetizing or overcooked meals. The dinner buffet was often criticized for its lack of variety and poor presentation. Some guests experienced slow service or even a lack of dinner availability altogether. Others noted that certain items they desired were not available or they were refused service due to arriving late.
Additionally, there were logistical concerns, such as the restaurant being closed on certain nights and limited dining options without half-board arrangements. Tables were occasionally unorganized and there were complaints about difficulties with orders, including mismatched desserts and undercooked rice.
In summary, while the restaurant at Eurostars Reina Felicia has its strengths in service and some positive dining experiences, consistent quality and availability issues suggest there is room for improvement to meet guests' expectations.
Rooms
Comfort is a recurring theme in reviews with numerous guests remarking on the cozy and peaceful nature of the rooms, complemented by large windows that offer stunning mountain views. Despite a few mentions of sparse furnishings, the positive feedback overwhelmingly underscores the hotel's commitment to providing a relaxing and luxurious environment. Overall, Eurostars Reina Felicia stands out for its spacious, clean and comfortable rooms, making it a commendable choice for travelers seeking tranquility and modern amenities.
Beds
Many reviewers found the bedding quality to be excellent and there was frequent praise for the mattress and pillows contributing to a restful night's sleep. However, a few guests did note that the softness or hardness of the mattresses and pillows didn't suit their personal preferences.
While the primary beds in the rooms received high marks for comfort, some guests did express dissatisfaction with the additional sleeping options. Sofa beds and extra beds were often described as uncomfortable, detracting from the overall sleeping experience for those who used them.
On balance, the hotel seems to have scored well with its primary beds, ensuring a large, comfortable and restful experience for the majority of its guests.
Cleanliness
While there are occasional comments about minor cleaning issues, such as crumbs and hair in the rooms and some maintenance aspects needing attention, the overall sentiment remains positive. The hotel staff are also commended for their helpfulness in maintaining cleanliness. Visitors enjoy the clean and quiet atmosphere, further adding to the comfort of their stay. Despite a few isolated concerns, Eurostars Reina Felicia stands out for its commitment to cleanliness and well-maintained facilities.
Staff
Wi-Fi
However, a significant number of reviews pointed out issues with the Wi-Fi. Some guests reported very slow speeds, weak wifi and instances where the Wi-Fi did not work at all. Wired internet was found to be nonexistent. In some rooms, Wi-Fi was described as patchy and a few guests experienced complete connectivity failures, leaving them without internet during their stay. Overall, while there are instances of reliable service, guests should be prepared for the possibility of inconsistent Wi-Fi performance.
Gym
Pool
However, some visitors have mentioned that the outdoor pool has had issues with maintenance, occasionally appearing in disrepair or even green, which detracts from the setting. The indoor pool, while heated and generally satisfying, has had occasional cleanliness concerns and can sometimes be in need of better upkeep.
Overall, guests have found the pools at Eurostars Reina Felicia to be a welcomed feature, offering a mix of enjoyment with occasional drawbacks related to maintenance and cleanliness.
Parking
The hotel's garage provides a secure place for cars, albeit at an extra cost, while there is also the option of guarded parking close by. Visitors have found it convenient to park not only in the designated hotel parking areas but also in nearby streets without any hassle. This availability ensures that guests can choose between private, underground parking or the abundance of free public parking options around the perimeter of the hotel.
Additionally, the parking facilities have been praised for their easy accessibility, making the transition from vehicle to room straightforward and stress-free. Overall, the feedback underscores the practical and secure parking solutions provided by the Eurostars Reina Felicia, catering well to the needs of its guests.
Family
The hotel is also ideal for families planning long snow holidays with adequate ski storage space and a location that is conveniently close to supermarkets, ensuring easy access to essentials. The family-friendly ambiance is complemented by special details in the rooms for young children, which enhance the overall experience.
Families have a positive experience with the indoor pool, which is accessible to children, providing an enjoyable activity during the stay. Additionally, the staff, especially a male member noted for being loved by kids, contribute to a welcoming environment. The quiet area and peaceful surroundings of the hotel further add to the suitability for a family getaway.
Overall, the Eurostars Reina Felicia stands out as an ideal choice for families seeking a comfortable and accommodating stay, whether for a short visit or an extended snow holiday.
4 Star
However, several areas fall short of four-star expectations. The hotel's amenities do not always align with its rating; there is no spa offering and the spa pool and café were closed during some stays. The furniture and overall decor are due for updates and the restaurant's food choices and quality did not meet the anticipated standards. Additionally, guests noted that using vending machine coffee in a four-star hotel was unsatisfactory.
Despite having the visual appeal and some four-star details, Eurostars Reina Felicia's service level and amenities did not always match the high expectations associated with its rating, leaving some guests to feel it performs more like a three-star hotel.
Business
Accessible
Outdoor Pool
However, there were comments about its limited area, few sunbeds and instances where it appeared empty, dirty or abandoned. Some guests noted that it was under renovation at times, but the pool area itself is often regarded as pretty and inviting when maintained properly. Despite these occasional issues, many guests enjoyed the swimming pool facilities, which were seen as a valuable amenity for their stay.
Indoor Pool
Romantic
Yes, Eurostars Reina Felicia has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Eurostars Reina Felicia.
No, Eurostars Reina Felicia doesn't allow dogs.
Yes, parking facilities are available at Eurostars Reina Felicia.
Yes, Eurostars Reina Felicia has a gym.
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