Krystal Ixtapa All Inclusive

Ixtapa 17.66228100, -101.60546800 , Boulevard Ixtapa 4 Y 4 A Zona Hotelera (Show on Map)
7.7
Good


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Summary of reviewsKrystal Ixtapa All Inclusive offers an ideal beachfront location that attracts vacationers seeking both relaxation and accessibility. Guests frequently praise its proximity to Ixtapa's central square, local stores, restaurants and essential services. The picturesque sea views and serene beach environment add significantly to the hotel's charm with well-maintained facilities and welcoming pool areas enhancing the overall experience. The attentive and friendly staff often meet high standards of service quality, further enriching guests' stays.

Guests highlight the spacious, clean rooms with modern touches and comfortable beds, often enjoying beautiful sea views from private balconies. The friendly and efficient housekeeping staff ensure that rooms are well-maintained, contributing positively to the hotel's reputation for cleanliness and upkeep. However, some rooms may experience issues such as external noise, occasional defects and a need for updated amenities.

Regarding food, Krystal Ixtapa All Inclusive's breakfast earns praise for its flavor and generous portions with basic staples like fruit and coffee receiving favorable mentions. However, variety is a noted issue and breakfast can feel repetitive. The dinner experience shows a clear divide; specialty restaurants are highly praised for their delicious Mexican and Italian dishes, while the general buffet is often criticized for its lack of variety and flavor. Long queues and reservations can also detract from the dining experience.

The pool area is a standout feature at Krystal Ixtapa All Inclusive, frequently described as clean and well-maintained, offering ample space for both children and adults. The dedicated children's pool and range of pool-related activities create a lively atmosphere, complemented by friendly and helpful staff. The beach also receives high marks for its beauty and cleanliness, despite occasional crowding and litter issues.

While the WiFi availability is appreciated, connectivity can be inconsistent. The gym facilities, unfortunately, fall short of expectations with outdated and malfunctioning equipment and reports of inattentive staff.

In terms of family-friendliness, Krystal Ixtapa All Inclusive excels, offering a dedicated children's pool, fun family activities and a secure environment. The hotel consistently provides a comfortable and familiar atmosphere, making it an excellent destination for families.

Despite some areas needing improvement, especially in terms of breakfast variety, general buffet quality, gym maintenance and parking limitations, the overall sentiment towards Krystal Ixtapa All Inclusive is positive. Guests frequently commend the hotel's location, the well-maintained facilities, the cleanliness, the picturesque beach and the friendly and attentive staff. These aspects make Krystal Ixtapa All Inclusive a strong choice for travelers seeking a blend of relaxation, convenience and family-friendly amenities.
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Categories
Hotel near Golf Courses
Located in the hotel zone, this hotel offers an optional all-inclusive plan. The hotel's location provides convenient access to golf courses, making it suitable for guests interested in golfing.

Beachfront Hotel
Located on Boulevard Ixtapa, offering beachfront access and an optional all-inclusive plan. Known for its central location in the hotel zone and various amenities.

Hotel near The Beach
Situated on Boulevard Ixtapa, this hotel is located next to the best beach in Ixtapa. It provides comprehensive services aimed at ensuring a comfortable and relaxing stay on the Pacific coast.

Hotel with Spa
This all-inclusive hotel offers a private beach and spa and wellness center. It provides comfortable accommodations and various amenities for a relaxing stay. The hotel is well-maintained and offers great value for the price.

Family Friendly Hotel
Krystal Ixtapa is a hotel that offers family-friendly amenities such as a pool and close proximity to the beach. Some rooms offer balconies with ocean views, enhancing the vacation experience.

Hotel near Nightlife Spots
Located on Boulevard Ixtapa, this hotel provides easy access to the nightlife in Ixtapa. Its central location makes it convenient for exploring the local entertainment options.

Hotel with Swimming Pool
This all-inclusive hotel features great swimming pools. It provides a family-friendly environment with various activities.

  Children's Pool    Outdoor Pool  


Hotel with Parking
This all inclusive hotel provides parking facilities for guests. Having parking available on site can greatly simplify travel arrangements.

Hotel with Gym
Krystal Ixtapa All Inclusive is expected to have a gym to cater to guests looking to maintain their fitness routine. All inclusive packages often include access to fitness facilities.

4-Star Hotel
This hotel boasts an excellent location and all-inclusive service, making it a convenient choice for travelers. It offers comfortable accommodations and easy access to nearby attractions.

Hotel with Outdoor Pool
This hotel offers a beachfront location and comfortable accommodations. It features an outdoor pool with a sun deck, providing a relaxing environment. The hotel also includes multiple restaurants and bars.

Hotel with Children's Pool
Krystal Ixtapa features a beachfront location and a children's pool. It is a good option for families looking for a balance of relaxation and activities, with easy access to the beach and kid-friendly facilities.

Hotel with All Inclusive Packages

Romantic Hotel

Accessible Hotel

Room Types
Standard room with Ocean View This room offers elegant, contemporary Mexican décor, marble floors and a private balcony with wonderful views of Ixtapa Bay.

Superior Room with Sea View Located on the 11th floor.

Standard Room with Garden View This room offers elegant, contemporary Mexican décor, marble floors and a private balcony.

Standard Double Room The spacious double room provides air conditioning, a safe deposit box, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Guest Reviews
7.7
Good
Location
Krystal Ixtapa All Inclusive boasts an enviable beachfront location, making it a prime spot for vacationers who prioritize easy access to surf and sand. The hotel stands out for its convenience, being within walking distance of numerous stores, restaurants and essential services like pharmacies. Guests appreciate the hotel's proximity to Ixtapa's central square and various entertainment options, ensuring that everything they need is just minutes away.

The picturesque sea views and serene beach environment contribute significantly to the hotel's charm. Guests frequently mention the hotel's well-maintained facilities, including comfortable rooms and a welcoming pool area. The attentive and friendly staff enhances the overall experience, meeting high standards of service quality.

Overall, the location of Krystal Ixtapa All Inclusive is frequently praised for its convenience, centrality and scenic beauty, positioning it as a top choice for travelers seeking both relaxation and accessibility in Ixtapa.

Breakfast
Krystal Ixtapa All Inclusive offers breakfast options that receive mixed reviews from guests with several pointing out notable positives as well as areas needing improvement. Reviewers frequently highlight the good flavor and generous portions. The buffet style is appreciated, particularly for basic staples such as fruit and coffee. A favorable mention is given to the excellent breakfast with suggestions for minor improvements, which could elevate the overall experience.

However, multiple guests have pointed out the lack of variety in the breakfast menu, noting that dishes are often repetitive and can get monotonous. Additionally, some have mentioned that breakfast items can sometimes be served cold with a specific mention of pancakes and French toast. While the quality of the food tends to be good, there have been comments about the need for more spicy options and a more dietetic or nutritious offering.

Guests also noted the limited operational hours with food trays being removed before 11 AM and some have faced long lines and wait times. This could be an inconvenience, especially during peak hours. Another practical observation is the seating arrangement, as guests are sometimes seated with others at shared tables, which may affect privacy and comfort during meals.

In conclusion, while the breakfast at Krystal Ixtapa All Inclusive earns praise for its flavor and basic offerings, there are several points to be aware of, including repetitive menus, potential wait times and limited variety. For those considering the all-inclusive package, note that drinks have been described as low quality, which might be something to take into account when planning your stay.

Dinner
Guest reviews of Krystal Ixtapa All Inclusive's dinner services reveal a mix of positive and negative experiences. On the positive side, the specialty restaurants, particularly the Mexican and Italian-themed ones, were frequently praised for their delicious and varied dishes. Bogart's restaurant was singled out multiple times as an excellent dinner option with great food and ambiance. The Nayarit ceviche tostadas and Mexican cuisine received special mentions for their taste. Moreover, the complimentary and reserved dinners at the specialty restaurants were considered exceptional by some guests.

However, many reviews highlighted issues with the repetitive nature of the food served at the buffet, which was described as basic and lacking variety. Some guests felt the quality of food, including desserts and general buffet options, was subpar with several noting that the food lacked flavor. There were also numerous complaints about long queues for restaurants, limited selections and the hassle of making reservations. Drinks, although passable, were noted to be of lower quality.

Overall, while the specialty restaurants seem to shine, the general buffet experience at Krystal Ixtapa All Inclusive appears to need improvement in both variety and quality.

Rooms
Krystal Ixtapa All Inclusive offers spacious and clean rooms with comfortable beds, often praised for their modern touch and beautiful sea views. Many guests appreciate the friendly and efficient housekeeping staff, ensuring rooms are well-maintained. The balconies provide excellent vistas, enhancing the overall pleasant atmosphere of the hotel.

However, there are notable issues that may affect guests' experience. Some rooms suffer from external noise, especially those facing the avenue and have no fridges or glasses, which can be inconvenient. Instances of room defects are reported, including malfunctioning air conditioning, leaks and occasional pest problems like ants and bedbugs. Furthermore, several reviews mention that the furniture and facilities appear old and worn out, suggesting an urgent need for renovation and maintenance.

Common areas receive mixed reviews; while some praise the cleanliness and ambiance, others point out problems like dirty areas, insufficient beach chairs and unappealing food. The pool facilities also sometimes lack cleanliness and adequate heating.

Overall, while many guests find the rooms visually appealing and comfortable, several issues regarding maintenance and amenities could detract from the overall experience at Krystal Ixtapa All Inclusive.

Beds
Krystal Ixtapa All Inclusive receives varied feedback regarding its bedding. Many guests appreciate the comfortable beds and clean bedding, citing restful sleep experiences. The size of the beds has also been a positive note. However, a significant number of reviewers find the mattresses and pillows less than ideal—some describe them as very uncomfortable, deteriorated or old. There are also frequent mentions of pillows being unsatisfactory and bed linens not being changed daily with some guests encountering issues like dirty sheets or even insects. Despite these concerns, a portion of guests still highlights the comfort of the beds, suggesting that experiences may vary.

Cleanliness
Krystal Ixtapa All Inclusive offers a mixed experience when it comes to cleanliness and maintenance, according to guest reviews. While many reviews praise the hotel's clean rooms, tidy pools and overall cleanliness of the facilities, there are significant concerns as well. Several guests mentioned dirty blankets, towels and common areas like the bathrooms and elevators. The cleanliness in some of the restaurants, especially Bogarts, was also flagged. Despite reports of dated facilities and the need for better maintenance, others found the hotel to be very clean and sanitized. The beach and pool areas were often described as beautiful and clean, which contrasts sharply with reports of dirty rooms, poorly maintained dishes and neglected communal areas. It appears staff attentiveness and service also play a role in guest satisfaction with some noting rude interactions and inconsistent cleaning services. Overall, while some guests find the cleanliness and upkeep satisfactory, there is a notable divide indicating that improvements are needed to consistently meet guest expectations.

Staff
Krystal Ixtapa All Inclusive offers a welcoming experience largely characterized by the friendliness and attentiveness of its staff. Visitors frequently highlight the exceptional service received at the reception desk and the consistent warm and accommodating attitude of most employees. From the attentive waiters to the charismatic and hospitable front desk personnel, the staff generally sets a positive tone for guests' stays.

Guests often commend the staff for their empathy, warmth and diligent attention to details. Many reviews emphasize how the friendly demeanor of the personnel adds significantly to the overall comfort and relaxation of the environment, whether it's at the pool, dining areas or during general interactions throughout the hotel.

However, the feedback indicates some inconsistencies in service quality. While a considerable number of guests praise the excellent treatment they received, particularly highlighting the animation team and restaurant staff, there are occasional mentions of rudeness and lack of flexibility from certain employees. Issues such as long wait times, indifference and occasional unfriendliness have been reported, suggesting that while many staff members go above and beyond, the service can be a mixed bag.

The facilities are noted to be generally good, contributing positively to the guests' experience, especially in areas such as the pool where service and surveillance receive high marks. Nonetheless, there are mentions of unmet security measures and the need for better customer service training.

In summary, Krystal Ixtapa All Inclusive's staff often makes a significant positive impact on guests' experiences with their friendly and helpful demeanor, though some improvements in consistency and customer service are needed to ensure a uniformly excellent experience for all visitors.

Wi-Fi
Guests at Krystal Ixtapa All Inclusive have shared mixed experiences regarding the hotel's WiFi. Some reviews highlight that the WiFi is excellent and note strong connectivity in certain areas. However, others have encountered issues, describing the internet as very slow or negligible and mentioning bad WiFi in some rooms. Despite the varying feedback, guests appreciate the availability of WiFi in several parts of the hotel.

Gym
The reviews for Krystal Ixtapa All Inclusive highlight significant concerns about the hotel's gym facilities. Guests frequently mention that the gym equipment is out of order and the machines are not functioning properly. The condition of the gym itself is described as neglected and in need of maintenance with one guest noting that it is literally falling apart. Additionally, there are comments about the rude behavior of the staff attending the gym. Overall, the gym at Krystal Ixtapa All Inclusive is perceived as outdated and poorly maintained, detracting from the overall experience at the hotel. Nonetheless, guests find the general hotel staff to be very attentive, though this does not extend to the gym area.

Pool
Krystal Ixtapa All Inclusive's pool area is one of its standout features, offering a range of amenities and experiences that guests appreciate. The cleanliness of the pools is frequently highlighted with many noting that the pools are well-maintained and inviting. The pool size is also a positive aspect with ample space for guests to enjoy a swim, including separate areas for children and even slides to add a bit of excitement.

However, the pool area does have its drawbacks. It can get extremely crowded with many guests commenting on the high number of people sharing the space, which can impact the overall experience. The scarcity of sunbeds and umbrellas is another common issue, leading to competition for these spots. Guests also noted that the pool area can sometimes be noisy and filled with kids, even on the adult side, which might not appeal to everyone.

Despite these hiccups, the friendly and helpful staff manage to create an enjoyable environment. The consistent pool-related activities, although basic, do contribute to a lively atmosphere. Some guests found the water temperature to be perfect, adding to the overall comfort of their stay.

Though maintenance issues persist in some areas and amenities like pool bars are absent, the overall sentiment about the pool at Krystal Ixtapa All Inclusive leans toward the positive, thanks largely to its cleanliness and the helpfulness of the staff.

Beach
Krystal Ixtapa All Inclusive boasts a beachfront location with excellent access, making it easy for guests to enjoy the beautiful scenery. The beach is frequently described as very beautiful and clean, providing picturesque sea views and a lovely place to unwind. Many appreciate the convenience of being close to the beach with everything easily accessible. This spot is ideal for beach lovers, offering direct access and an abundance of beachside amenities, including sunbeds and umbrellas.

However, it's worth noting that the beach can get very crowded, particularly during events on weekends, making it challenging to fully relax and enjoy the sunset. Additionally, there have been concerns about litter with some reviews mentioning cups and cans scattered around, posing a danger to children. Despite these drawbacks, the beach remains a highlight for many visitors due to its cleanliness and the family-friendly environment where children can swim safely.

In summary, Krystal Ixtapa All Inclusive's beach is a major attraction for guests seeking a picturesque, convenient and well-maintained spot by the sea, though it can become crowded and occasionally suffer from litter issues.

Parking
The parking situation at Krystal Ixtapa All Inclusive offers a mix of positive and negative aspects based on guest feedback. Guests appreciate the convenience and security of the parking area, which provides a safe spot for vehicles. There is also mention of secure parking and a good lot available for use. However, parking space is quite limited, often unable to accommodate all guests. Additionally, there is a parking fee and some guests have noted a lack of assistance from staff with their suitcases and instances of rude behavior at the parking entrance. Expansion of the parking lot could potentially address some of these concerns to better serve the needs of all guests.

Family
Krystal Ixtapa All Inclusive stands out as an ideal family-friendly destination, providing a comfortable and familiar atmosphere that caters exceptionally well to children and adults alike. The location is praised for both its convenience and stunning views. Families will appreciate the variety and quality of food and drinks available, along with the clean and secure environment.

The hotel features a dedicated children's pool and offers a range of fun activities designed for the whole family, making it a fantastic choice for those traveling with kids. Although there are some activities with restrictions, the overall experience is positively family-centric. From relaxing by the pool to enjoying meals at the on-site restaurant, Krystal Ixtapa All Inclusive offers a well-rounded family vacation experience.

Nightlife
When it comes to nightlife around Krystal Ixtapa All Inclusive, guests have mixed feelings. While the hotel lacks an on-site bar or nightclub, forcing guests to venture out if seeking late-night activities, it compensates with a variety of organized events, especially on weekends. Notable mentions include a show at Cristine nightclub and a dance event by the pool that lasts until late in the evening. There is also music and sound throughout the day, though some guests may find this bothersome if they're not interested in partying. Despite these offerings, the hotel's services are sometimes criticized, such as pressure to opt for all-inclusive packages and wait times at the restaurant. Overall, Krystal Ixtapa All Inclusive's nightlife offerings are focused on weekend events and poolside activities but may fall short for those looking for more consistent nightly entertainment.

4 Star
Krystal Ixtapa All Inclusive offers an overall good atmosphere and excellent facilities, which many guests believe are worthy of a four-star rating. Cleanliness in common areas and the pool is considered acceptable, contributing to a satisfying stay. Guests have expressed a high likelihood of returning, indicating a positive experience overall.

However, there are some recurring issues such as long queues at the restaurant and a noticeable lack of health measures, which detracts from the dining experience. Additionally, some guests feel that the hotel shows signs of deterioration and does not match the promotional photos. Despite these drawbacks, the hotel's ambiance and facilities seem to leave a favorable impression on many visitors.

Accessible
Krystal Ixtapa enjoys a prime beachfront location, making it appealing for guests who appreciate easy access to the ocean. The hotel features accessible routes throughout the property, including the pool area and key amenities, ensuring an inclusive experience for all visitors. Guests found it convenient that many parts of the hotel were designed to be accessible, including the pool and beach areas, which received positive remarks. Despite these advantages, some areas require attention, including maintenance issues in the rooms and occasional problems with the elevators. Additionally, the absence of waiter service for the bar and the queue for the restaurant were noted as areas for improvement. However, the overall accessibility of the hotel's amenities and its beachfront charm remain highlights for many who have visited.

Children's Pool
Krystal Ixtapa All Inclusive features a designated children's pool area that is generally appreciated by families. This area includes a pool with a slide, providing an engaging and fun experience for young guests. Parents can relax on sunbeds situated close to the children's pool, making it convenient to supervise their kids. While the pool itself is often highlighted as a nice amenity, some guests have noted that it can be cold. Despite occasional comments about reheated food and limited pool availability, the children's pool remains a positive attribute of the hotel, catering well to families with young children.

Outdoor Pool
Krystal Ixtapa All Inclusive's outdoor pool area consistently impresses guests with its cleanliness and inviting atmosphere. The spacious pool features warm water, making it a comfortable spot for swimming at any time of the day. Families particularly appreciate the children's pool and the fun slide, providing entertainment for all ages. The pool is noted for being well-maintained and beautifully integrated into the hotel's landscape. Despite the occasional lack of poolside towels and the pool closing at 8 pm, the overall experience in the pool area leaves a positive, lasting impression. Its picturesque setting, coupled with diverse activities, enhances the appeal for those seeking a relaxing yet engaging stay.

Romantic
Krystal Ixtapa All Inclusive offers some memorable experiences for couples seeking a romantic stay. Guests can enjoy romantic walks by the beach and watch the sunset, making for special evenings together. Bogart's restaurant stands out as an excellent dining option, praised for its delicious food, elegant ambiance and live music. Another highlight is the exquisite night show, adding to the romantic atmosphere. However, the facilities are noted to be quite old, which might detract from the overall experience. While the staff is very helpful and the hotel offers several quiet places and good activities, some might find it worthwhile to explore alternative options for a romantic getaway.

Beachfront
Krystal Ixtapa All Inclusive boasts an enviable beachfront location that is frequently praised by its guests. The hotel provides exceptional access to the beach, making it easy for visitors to enjoy the sand and surf. Many guests highlight the beautiful beach views available from various spots in the hotel, including some rooms and the bar. The beach itself is described as very beautiful, clean and offers great beach seats - making it a perfect place to relax.

The beachfront is commended for its wonderful scenery and the proximity to the sea adds to the hotel's appeal. The location not only provides direct access to the ocean but is also conveniently close to the hotel's dining options, enhancing the overall experience. Despite some mentions of rough seas, the overall sentiment is highly favorable, suggesting that the Krystal Ixtapa All Inclusive's beachfront location plays a significant role in its attractiveness to guests.


Yes, Krystal Ixtapa All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.

Yes, a spa is available at Krystal Ixtapa All Inclusive.

No, Krystal Ixtapa All Inclusive doesn't allow dogs.

Yes, parking facilities are available at Krystal Ixtapa All Inclusive.

Yes, Krystal Ixtapa All Inclusive has a gym.

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