Ixtapa Palace
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Summary of reviewsIxtapa Palace enjoys an ideal location in the heart of Ixtapa, offering guests easy access to the beach and a variety of local attractions. The hotel's prime positioning is complemented by a warm, safe environment and excellent staff service, contributing to a memorable stay for travelers.
While room sizes are spacious and provide a comfortable setting, especially for budget-conscious visitors, they reveal areas for improvement. Some guests report issues such as dated furnishings, hard mattresses, and intermittent maintenance problems. Cleanliness, however, is notable, with facilities—including pools—generally well-maintained and tidy. The hotel's cleanliness efforts are supported by a diligent housekeeping team, adding to the venue's overall appeal.
Staff at Ixtapa Palace receive widespread praise for their friendliness and attentiveness, significantly enhancing the guest experience. The team is known for fulfilling requests to ensure comfort and security, leaving a positive impression on visitors. The reception staff's empathetic service contributes to a welcoming atmosphere and seamless guest interactions.
Though the hotel excels in many aspects, it falls short in digital connectivity, with internet access limited to the lobby area and often unreliable. This is a consideration for those requiring consistent online connectivity.
Finally, the pool facilities are a highlight of the hotel, garnering accolades for their cleanliness and the attentive service provided in these areas. Despite some minor issues, such as strong chlorination or occasional overstaying swimmers, the pools offer an inviting environment for leisure and fitness. Overall, Ixtapa Palace stands out as a comfortable and pleasant destination, combining excellent location, service, and facilities to create a relaxing retreat.
Categories
While room sizes are spacious and provide a comfortable setting, especially for budget-conscious visitors, they reveal areas for improvement. Some guests report issues such as dated furnishings, hard mattresses, and intermittent maintenance problems. Cleanliness, however, is notable, with facilities—including pools—generally well-maintained and tidy. The hotel's cleanliness efforts are supported by a diligent housekeeping team, adding to the venue's overall appeal.
Staff at Ixtapa Palace receive widespread praise for their friendliness and attentiveness, significantly enhancing the guest experience. The team is known for fulfilling requests to ensure comfort and security, leaving a positive impression on visitors. The reception staff's empathetic service contributes to a welcoming atmosphere and seamless guest interactions.
Though the hotel excels in many aspects, it falls short in digital connectivity, with internet access limited to the lobby area and often unreliable. This is a consideration for those requiring consistent online connectivity.
Finally, the pool facilities are a highlight of the hotel, garnering accolades for their cleanliness and the attentive service provided in these areas. Despite some minor issues, such as strong chlorination or occasional overstaying swimmers, the pools offer an inviting environment for leisure and fitness. Overall, Ixtapa Palace stands out as a comfortable and pleasant destination, combining excellent location, service, and facilities to create a relaxing retreat.
Hotel with Spa
Ixtapa Palace features a spa and wellness center, as well as an outdoor pool. It provides comfortable accommodations and various amenities for a relaxing stay.
Hotel with Parking
This hotel offers safe and secure parking facilities for guests. It is also a popular choice for parking among users on KAYAK.
Accessible Hotel
Included as a hotel in Ixtapa that may provide accessibility features, although specific details were not available in the information reviewed.
4-Star Hotel
This hotel offers comfortable, air-conditioned rooms with views of the garden. Located in the heart of Ixtapa, it provides easy access to attractions like the Xihuacan Museum and Archeological Site.
Hotel with Outdoor Pool
This hotel is listed as having outdoor pools available for guests.
Hotel with Children's Pool
Ixtapa Palace is a hotel located in Ixtapa. It is a good option for families looking for a balance of relaxation and activities, with easy access to the beach and kid-friendly facilities.
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Children's Pool Pool Water Slide Outdoor Pool
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
Hotel with Pool Water Slide
Guest Reviews
Nestled in the heart of Ixtapa, Ixtapa Palace boasts an enviable location that's hard to beat. Guests frequently highlight its proximity to the beach, making it an ideal spot for sun-seekers eager to soak up the Pacific coast rays. The hotel is conveniently close to a variety of shops and attractions, offering visitors easy access to restaurants, convenience stores like Oxxo, and the vibrant local commercial area. The central location also ensures that everything guests might need is within reach, enhancing the overall travel experience. Visitors note the area feels safe and inviting, providing a comfortable environment for both exploration and relaxation. Alongside its prime location, positive mentions are made about the hotel’s facilities and friendly staff, contributing to a pleasant stay for travelers.
Ixtapa Palace offers spacious rooms that provide a comfortable setting for budget-conscious travelers. The size of the rooms often receives praise, with many guests appreciating the available balconies. However, the condition of the rooms is a mix of comfort and challenges. While some guests find the rooms adequately clean, there are recurring concerns about cleanliness, particularly regarding bed linens and pillows. The furnishings appear dated and worn, and several reviews cite hard mattresses, which can affect the quality of sleep.
A notable drawback is the lack of internet access in the rooms, which might be a consideration for those who need to stay connected. Additionally, issues such as malfunctioning air conditioning, delayed hot water, and occasional bad odors have been reported. Some guests faced maintenance issues, such as water leaks and a lack of basic kitchen utensils. On a brighter note, the friendly staff often enhances the overall experience, providing attentive service to guests despite some of the hotel's limitations.
Ixtapa Palace stands out for its exceptional cleanliness in the eyes of many guests. The overall atmosphere of the hotel is characterized by super clean facilities, including the pools which generally receive positive remarks for their cleanliness. Visitors appreciate the comfort and tidiness of the rooms, highlighting the cleanliness as a key feature of their stay. The hotel’s location further enhances the experience, complementing its clean and well-maintained surroundings.
However, some areas of improvement have been noted. While everything operates smoothly, certain aspects could benefit from aesthetic maintenance, particularly the older rooms which prompt a call for updates. The pools, despite their general cleanliness, might also require more thorough cleaning and upkeep. There are isolated reports of bathroom odors and cleanliness issues with linens, indicating room for improvement in these areas.
Overall, Ixtapa Palace manages to deliver a satisfactory level of cleanliness, which is often coupled with the friendly and empathetic attention from the reception staff, making the hotel a comfortable destination for travelers.
Nestled in a prime location, Ixtapa Palace is renowned for its exceptional staff and top-tier service, which consistently leaves a positive impression on its guests. Visitors frequently praise the team's attentiveness and friendliness, highlighting the warmth and kindness that permeate every interaction. The staff is notably accommodating, as seen in their willingness to fulfill guest requests, such as providing ground floor rooms for those with limited mobility. Noteworthy mentions go to individuals like Gino, Lenny, and his supervisor, who have left a lasting impact with their exemplary service.
The housekeeping team receives accolades for their meticulous attention to detail, ensuring each room meets high standards of cleanliness. Security is another aspect that guests appreciate, with the staff's vigilance contributing to a secure and comfortable stay. The harmonious combination of excellent service and an ideal location makes Ixtapa Palace a memorable experience for its visitors, despite some observations about staffing levels.
Located in the heart of Ixtapa, Ixtapa Palace offers a tranquil escape but falls short in terms of digital connectivity. While visitors can enjoy the serene surroundings and the cultural experiences offered by the destination, those needing a seamless online connection might be disappointed. Internet access is limited to the lobby area, which serves as the central hub for guests requiring connectivity. This limitation can be inconvenient for those who wish to stay connected from the privacy of their rooms or enjoy browsing poolside. The signal in the lobby itself can be weak and unreliable, posing additional challenges for those dependent on internet access during their stay. Despite these setbacks, Ixtapa Palace continues to serve as a retreat where guests can disconnect from the digital world and immerse themselves in the peaceful ambiance.
The Ixtapa Palace has garnered praise for its pool facilities, which are frequently highlighted in guest reviews. Visitors consistently note the pools' cleanliness and commend the attentive service provided by the staff in these areas, contributing to an overall pleasant experience. Swimmers appreciate the pool for its suitability for both leisure and fitness activities, finding it well-maintained and enjoyable for using equipment like flippers and goggles. The pool offers inviting atmospheres that enhance the stay at the hotel. While the main pool has received comments about its strong chlorination, and another pool sometimes being a bit unclean, these points are minor compared to the overwhelmingly positive experiences shared by guests. Enthusiastic remarks also point out that the pool area is accessible until 10 PM, although there are occasional disturbances from guests who stay beyond designated hours. Nevertheless, the combination of excellent service and appealing pool facilities makes Ixtapa Palace a favored choice for travelers seeking relaxation and recreation.
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Location
Rooms
A notable drawback is the lack of internet access in the rooms, which might be a consideration for those who need to stay connected. Additionally, issues such as malfunctioning air conditioning, delayed hot water, and occasional bad odors have been reported. Some guests faced maintenance issues, such as water leaks and a lack of basic kitchen utensils. On a brighter note, the friendly staff often enhances the overall experience, providing attentive service to guests despite some of the hotel's limitations.
Cleanliness
However, some areas of improvement have been noted. While everything operates smoothly, certain aspects could benefit from aesthetic maintenance, particularly the older rooms which prompt a call for updates. The pools, despite their general cleanliness, might also require more thorough cleaning and upkeep. There are isolated reports of bathroom odors and cleanliness issues with linens, indicating room for improvement in these areas.
Overall, Ixtapa Palace manages to deliver a satisfactory level of cleanliness, which is often coupled with the friendly and empathetic attention from the reception staff, making the hotel a comfortable destination for travelers.
Staff
The housekeeping team receives accolades for their meticulous attention to detail, ensuring each room meets high standards of cleanliness. Security is another aspect that guests appreciate, with the staff's vigilance contributing to a secure and comfortable stay. The harmonious combination of excellent service and an ideal location makes Ixtapa Palace a memorable experience for its visitors, despite some observations about staffing levels.
Wi-Fi
Pool
Yes, Ixtapa Palace has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Ixtapa Palace.
No, Ixtapa Palace doesn't allow dogs.
Yes, parking facilities are available at Ixtapa Palace.
Yes, Ixtapa Palace has a gym.
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